Customer Proprietary Network Information

Privacy Policy

Customers may choose to limit the use and sharing of Customer Proprietary Network Information (CPNI) for Verizon's marketing services outside of services you currently have. Notice about our use and sharing of CPNI and the choices you have may be provided on your monthly bill, over the phone, via text, in contracts or in other ways.
 

Wireless customers

CPNI is information made available to us solely by virtue of our relationship with you that relates to the type, quantity, destination, technical configuration, location, and amount of use of the telecommunication services you purchase from us, as well as related billing information.  The protection of your information is important to us, and you have a right, and we have a duty, under federal law, to protect the confidentiality of your CPNI. We may share your CPNI among our affiliates to market communications-related products and services to you. CPNI will not be shared with unrelated third parties for their own use.

Your choices related to CPNI sharing

You may choose not to have your CPNI shared for the marketing purposes described above by notifying us by phone any time at 1-800-333-9956, online or through Customer Service at 1-800-922-0204 from Monday – Friday 7 a.m. to 11 p.m. and Saturday-Sunday 8 a.m. to 9 p.m.

Unless you notify us in one of these ways, we may share your CPNI with authorized companies as described above beginning 30 days after the first time we notify you of this CPNI policy. Your choice will remain valid until you notify use that you wish to change your selection. Your decision about sharing your CPNI will not affect the provision of any services you currently have with us.

Note: This CPNI notice does not apply to the residents of the state of Arizona.
 

Residential, small and medium business customers

CPNI is information that relates to the type, quantity, destination, technical configuration, location, amount of use, and billing information of your telecommunications or interconnected VoIP services.  This information is made available to us solely by virtue of our relationship with you.  The protection of your information is important to us.  Under federal law, you have a right, and we have a duty, to protect the confidentiality of your CPNI.

We may use and share your CPNI among our affiliates and agents to offer you services that are different from the services you currently purchase from us.  Verizon offers a full range of services such as video, wireless, Internet, and long distance.  Visit Verizon.com for a complete listing of our services and companies.

You may choose not to have your CPNI used for the marketing purposes described above by calling us anytime at 1-866-483-9700.  When you call, please have your bill and account number available.  Your decision about use of your CPNI doesn’t affect our provision of services to you nor eliminate all Verizon marketing contacts.

Unless you call us at the number above, Verizon may use your CPNI to market different types of services beginning 30 days after the first time we notify you of the CPNI policy described above.  You may elect at any time to add or remove a restriction on the use of your CPNI.  Your choice remains valid until you change your election by calling the number above.