Resources          Return to new BAU          Return to office          Technical support          Ship to Home ordering program          Phishing and other threats          Community          Virtual Volunteering          Immigration

Working from home resources

[Updated 5.18.20]

Working from home has some unique challenges. Here are some resources to help you get set up, stay productive, accountable, connected, and manage work/life boundaries while working from home.

Upskill at home

[New 4.9.20]

Our Learning Portal 2.0 provides ample opportunities to invest in your learning and development year-round, should you have the time and interest. Access curated pathways, plans and content from our partners, including Verizon’s own VZLearn, Harvard ManageMentor & Harvard ManageMentor SPARK, LinkedIn Learning and Pluralsight. New to the Learning Portal 2.0? Check out these instructions.

And, if you are looking to prepare for business and technical certifications, you can access Get Certified from Learning Portal 2.0.
Download step-by-step directions on how to get started today.

Returning to our new business as usual (BAU)

[Updated 6.18.21]

Our COVID-19 response strategy has focused on the health and safety of our employees.

We plan to continue with our current RTO certification process, as we continue to welcome additional V Teamers into the office.

  • Those working from home will continue to remain remote.
  • Those with daily access to the office will continue to have access as needed.
  • Those with rotating access will continue with a weekly schedule when they need to access the office for a business-critical purpose.
  • As we progress in Work Forward, employees who receive their Work Forward Ready badge (once completing all requirements) will gain full office access so they can be onsite in alignment with their hybrid in-office schedule.

Transforming our future with Work Forward

[Updated 6.18.21]

As an Up to Speed exclusive, Christy introduced Work Forward that will reimagine how, when and where we work with three new working models: home-based, hybrid and work-based. As part of Work Forward, we are bringing together the best aspects of remote and on-site work to shape a more engaging and inclusive employee experience. To further explore the possibilities, we will launch a pilot program with select teams that will test new tools and resources related to these working models throughout the second quarter. With their feedback, we’ll be ready to scale up and include the larger V Team in a future phased approach. Stay tuned for more information as it becomes available.

As we continue to monitor what is going on around the world, it's important to remember that COVID-19 is very much present and will require us to remain vigilant and agile as we determine the best course of action for our employees and customers.

By staying safe at and outside of work, you're not just protecting yourself, your loved ones and your co-workers, you're also helping to ensure we all can be there for our customers when they need us most.

Follow the same measures outside of work that we've adopted internally. That means wearing a face covering when required, social distancing, monitoring yourself for symptoms and minimizing contact with others.


What you need to know about phase 3 - our new BAU.

[Updated 2.25.21]

Rotating schedule and group assignment.

[Updated 2.25.21]

Some of our office-based employees working from home were randomly assigned to groups: A, B, C and D. These groups correlate with a weekly rotating schedule that started in July and extends through the end of June 2021. Groups rotate weekly, with each group having access to the office for one week every four weeks.

You can find your group assignment on VZWeb, along with the weekly rotating schedule displayed below. You will not have permission to enter a building unless it is your designated week.

Click here for a 2-month calendar view.

Return to Office Group A June 6-12 Group B June 13-19 Group C June 20-26 Group D June 1-5, 27-30

We adopted a phased approach to gradually reintroduce office access to ensure a safe transition and to minimize impact and exposure to entire workgroups. No more than 25% of employees will occupy an office at any given time to adhere to the safety measures in place. Please note, this is not mandatory and you should receive guidance from your leaders on whether it’s appropriate for you or your teams to access the office. If you have any questions, please consult your supervisor.

Preparing for a rotational schedule.

1. Complete all mandatory training before returning to the office.If you are an employee who is currently accessing or returning to an office, complete mandatory protocol training to support a safe transition and help you navigate the office environment. We recommend completing the training closer to the date of your return to ensure you are up to speed on the latest protocols.

2. Ensure you have access to a thermometer prior to returning to the office. You are required to complete a certification through the RTO tool before entering the building on the days you intend to enter the office. This process includes taking your temperature to certify it is below the threshold set for your jurisdiction. If you do not have access to a thermometer, please notify your supervisor and order a thermometer through this process.

3. Complete the certification through the RTO tool before entering a Verizon location. You are required to complete the RTO certification each day that you plan to access a Verizon location to verify whether you can enter the office based on specific criteria.

Every Friday before your scheduled week in the office, you will receive an email with instructions on how to certify compliance with Verizon and local jurisdiction requirements before you can return to the office. It’s your responsibility to complete the self-certification before coming to the office and have the confirmation to present to security, as needed. You need to complete the self-certification only on the days you intend to access the office.

Mandatory Return to Work training

[Updated 8.4.20]

Before you return to your work location, you must complete the mandatory Return to Work training to ensure you understand and adhere to the on-site protocols that are in place to keep you safe. This 10-min training is required for any V Teamer who is deploying outside their home. Please note, you will not be able to access the Return to Office tool until you complete the training. Please find the training here. Should you have any questions, please email

Return-to-Office (RTO) tool

[Updated 11.2.20]

We continue to evolve the RTO tool to support our transition to return to the office and help employees navigate the office environment. If you plan to work outside of your home at a Verizon office or another work location, you’ll need to certify via the RTO Tool before doing so.

You can access the RTO tool in several ways:

  • From your laptop on your VZWeb while connected to the Verizon VPN

  • On your Verizon-issued mobile device through the Verizon@Work app while connected to the Verizon VPN using Pulse Secure

  • And on your laptop or mobile device through the link in your reminder email or text message using multi-factor authentication, including your SSO credentials

If needed, you can change your primary location and/or add up to five Verizon locations to visit during the day through the RTO tool before certifying. You can also enter one vendor/customer site per day for certification, until policy allows for additional locations. Note: This is not intended for Field Technicians, who can continue to certify at their primary location. It can, however, be used to switch to an alternate location if the primary location is at capacity.

In addition, if you make a mistake while certifying, you can request a certification reset without requiring your manager’s intervention. form to reset your access. Refer to the Access this user guide for instructions on how to request a reset.

Retail employees certification process.
Employees working in retail locations should follow the process outlined in Return to Work training and guidance provided by leadership. This includes:

  • Completing wellness precheck at home (using a thermometer provided through the retail store)
  • Coming to store only if healthy
  • Completing the certification at the store using POS tablets.

More information. See Frequently Asked Questions for more information:

Need help? If you have issues with accessing the tool contact:

Return to Office (RTO) Leader Resources

[Updated 11.2.20]


If you manage a team, you can take action through Manager Self Service (MSS) for RTO Exception requests for unscheduled office visits of your team member(s). You can also request certification resets and access to non-primary locations for your employees through MSS and delegate the submission of exception requests, similar to other MSS delegations. Review the quick user guide for additional details.

Team RTO report

If you manage a team that’s returning to the office, you can access your direct team members’ groupings under the My Team section on About You. Look for a “Return to Office” tab. You can also export the list into a report. View access and reporting instructions or contact with any questions.

RTO Dashboard

The RTO Manager Dashboard is available for people leaders. It provides an at-a-glance view of the daily and historic volumes of employees who are authorized to Return to Office, including totals by category and across various steps in the certification process with drill through reporting. View Manager Dashboard user guide for definitions and quick how-tos.

On-site protocols

[Updated 6.18.21]

We have implemented comprehensive safety procedures and on-site protocols, including social distancing practices, common area etiquette, and company-provided face coverings for employees in the office. Refer to our overview of our on-site protocols.

While every office space is configured differently, regardless of the floor plan in the offices across the business, available desks are marked with signs to maintain safe social distancing. We will manage how our employees enter the buildings, where they’ll sit, as well as the workflow around the building.

We are continuing to partner with our Global Real Estate teams to get up-to-date information on availability of onsite amenities. For now, pantries will be opened in July, including microwaves, fridges, and coffee areas. For offices with Starbucks on site, you can get your fix starting July 6.

See information on the requirements for wearing face coverings in Verizon offices.

Need more detail? Check out the onsite protocol FAQ.

Global Real Estate Update

[New 12.22.2020]

With many V Teamers working remotely and not requiring regular access to the office, we did an audit of our work locations to determine what makes sense moving forward. To be mindful of resources, we have decided to temporarily eliminate access to several offices that have remained mostly unoccupied since the start of the pandemic.

Here is a list of offices that are being temporarily made inactive. If you are in one of these work locations, please check to see if an alternate office is available should you need access to and are approved to enter. If no alternate office location is listed, please continue to work remotely until further notice.

Technical support

[Updated 3.16.20]

End-User Support Tech Stops and Walk-Up Stations are closed until further notice. The IT Service Desk continues to offer you technical support online and by phone.

Visit At Your Service first to:

Or call 1.866.899.4872 to speak with an IT Service Desk technician.

Resetting your password

If you are working from home and are locked out of your account or need to create/reset your SPIN, call our Service Desk:

You will be able to use our self-serve feature offered through the IVR to reset your account.

Connecting to VPN

[New 4.6.2020]

As of today, our VPN infrastructure has plenty of capacity to support our employee user base. Our enterprise network engineers are closely monitoring the VPN environment and can move new incoming connections to alternate data centers seamlessly to maintain good experience and troubleshoot any disruptions. 

Please connect to the VPN locations which are the closest geographically to you. If you experience an issue with a particular location, please disconnect and connect to the next closest VPN location. If you continue to experience problems, please contact the IT Service Desk.

Guidance on office furniture and equipment

[New 5.22.20]

Here are some updates on the current Verizon policy as it pertains to providing employees with furniture and equipment during the COVID-19 response period. 

Office equipment. 

Equipment is available for order using the Ship to Home process and includes items such as computer, monitor, keyboard, docking station, mouse, headset, necessary cords and cables, power surge protectors. Please follow the ordering process that’s specific to your group and geographic location. You will need to secure approvals (based on the policy statement CPS 103). 

Office furniture.
Verizon is not generally providing office furniture. No one may remove furniture from a Verizon facility without the Business Continuity & Event Management Center (BECM) approval. If you are looking to obtain furniture for your home office (desks, chairs, etc.), you may purchase and pay for it on your own. Employee discounts are available to purchase office furniture for personal use from Staples, Herman Miller and Steelcase. To learn more, visit About You/Employee Discounts.

If you have special needs and require additional supplies, please speak with your HR business partner.

Ship to Home Ordering Program for U.S. employees

[Updated 6.11.21]

To better support you while working from home, we are making it easier to order essential IT equipment, office supplies, headsets and Thermometer/face masks through our ordering systems and have them shipped to your residence. Please work closely with your leaders to only order the equipment necessary for performing work from home. These orders require approval per CPS-103 policy.

IT Equipment   |   Office Supplies   |   Headsets   |   Thermometers & Face Masks

IT Equipment

U.S. employees can place orders for IT equipment, through our At Your Service (AYS) catalogs accessible from the Verizon home page. Our supplier partners, SHI & PCM, will fulfill these critical orders and ship them to your home address.

Approved items: Only approved essential IT equipment orders from the list of items below will be processed for Ship To Home. These Items include:

  • Laptop / Desktop Kit
  • Thin Client
  • Monitor (up to 24”)
  • Ethernet Cord
  • Docking Station
  • Mouse
  • Keyboard
  • Webcams
  • Note: Wired / wireless headsets are NOT approved for the AYS IT ticket process. Follow the Office Supplies ordering process.


  • Go to At Your Service

  • Navigate to Desktop/Laptop/Mac Requests tile or the Computer Accessories Tile
  • To enable Ship to Home, Select Alternative Shipping Address and type in your home address. Failure to select the alternative shipping location will cause your order to be shipped to default Work location

Need help? This Quick Reference Guide provides step-by-step instructions. For support on IT orders through AYS, please reach out to

Office Supplies

STEP 1: Set up Home Address

The steps below are only required for vSAP/nSAP SRM users and Wireless (GAPUR) users of the PS/Ariba catalog. Users in 1ERP Ariba can skip to Step 2 below.

  • Email your direct manager to gain his/her email approval to have catalog items shipped to your home address. In your email, list the items you would like to purchase from the approved item list above.
  • Forward your direct manager’s approval to, provide your Ship To address.

  • Once you receive an email confirmation from ERP-Help Desk that your Ship To address has been created, wait overnight for the ordering system to update. Continue to Step 2.

STEP 2: Shop in PS/Ariba, 1ERP Ariba or SRM

Navigate to the catalog ordering system that you use. Staples, KGP and Sencommunications are the only approved catalogs for the approved items listed below.


    • Legal notepads, 1-subject notebooks & computer paper
    • 3-ring binders, file folders & dividers, envelopes, shipping labels & plastic sheet protectors
    • Paper clips, post-it notes, rubber bands,
    • Ballpoint pens and permanent markers
    • HDMI cables
  • Sencommunications
    • USB headset (wireless)
    • Non-USB headset (wired)
  • KGP
    • Thermometer (1 per employee)
    • Face masks

Need help?

Please refer to the quick reference guides for step-by-step instructions, based on the ordering system you use.

If you have a Workplace Accommodation request, please work with your HR Business Partner.

If you have questions on the Ship To Home program, please email


U.S. employees can order from the Sencommunications Catalog only, through the PS/Ariba, 1ERP Ariba and SRM Catalog ordering platforms. Refer to the Office Supplies’ Need Help section for Headset QRGs.

Thermometers / Face masks

U.S. employees can order from KGP Catalog only, through the PS/Ariba, 1ERP Ariba and SRM Catalog ordering platforms. Refer to the Office Supplies’ Need Help section for Thermometer/Face Mask QRGs.

Ship to Home Ordering Program for International Employees

[Updated 6.3.21]


If you need to return an item you have ordered (Laptop, Monitor, and other accessory Equipment), please hold on to your item. We will provide instructions on returns shortly. We will not accept returns on the office supplies listed above.

Beware of phishing and other threats

[Updated 5.21.2020]

Fraudsters leverage events like COVID-19 to spread malware and steal credentials, including passwords and other sensitive information, through phishing.

Our Verizon Corporate Information Security team and other law enforcement agencies want us to be on the lookout for scams.

As a reminder, no Verizon employee should contact you requesting sensitive information like your username, password, DUO token, etc. They would also not reach out to you unsolicited to redirect you to any unfamiliar websites.  As we begin to return to office, you may receive official Verizon emails and text messages with procedures for checking in. Please leverage the knowledge below, to avoid scams.

If you are contacted, by any means, such as phone, text message, social media, or email, do not provide any information. Stay extra vigilant during these unprecedented times.

Security best practices when using online meeting tools (Zoom, WebEx, etc.)

[New 4.14.20]

Follow these security guidelines:

  • Be on the lookout for emails or meeting invites that claim to be from Zoom or other online meeting tools:
  • Don’t click on links via email, websites, social networks or apps from sources you don’t recognize.
  • Give extra scrutiny to emails/meeting invites that have the external email indicator [E], contain suspicious links or attachments, have misspellings or typos, or are urgent in nature.
  • Conduct all internal online meetings through our corporate tools only (Cisco WebEx and Google Hangouts Meet).
  • Use WebEx security features such as waiting rooms and password protection for increased level of access control when needed. To learn more, see Security Best Practices for WebEx Meetings (KB0029615).

  • Only use external online meeting tools (such as Zoom) for attending meetings organized by those outside of Verizon. For additional information, see I Need to Install Zoom for Video Meetings (KB0029330).

  • Only share meeting links and details with meeting participants.
  • Only accept and open meeting invites from expected and trusted sources.


Virtual volunteering

[Updated 3.31.20]

COVID-19 has fundamentally changed the way we live, but it has also caused deeper disruptions for our most vulnerable community members. Many V Teamers have asked, “How can I help?” 

Our Corporate Social Responsibility team is working with our nonprofit partners to curate virtual volunteer experiences that help communities directly impacted by COVID-19. Should you have the time and interest, the first step is creating your profile on our Volunteer Platform and then searching for virtual volunteer opportunities that interest you. New opportunities will be added daily. Remember as socially distanced as we may be, we’re all in this together.

Lastly, we also activated our Disaster Relief Incentive Program (DRIP) to honor your charitable contributions. Verizon has selected five organizations that we'll do a 2 for 1 match for every employee donation, so your dollars go even further to help communities rise up and recover.

Immigration/sponsored employees

[Updated 3.18.20]

If you are a Verizon foreign national employee with temporary work authorization and are relocated to an additional (or alternative) worksite(s), here is what you need to know.

Gloves         Face coverings         General safety guidance         Working where COVID-19 is likely present         Product shipments         Social distancing & quarantine         Return to work         COVID-19 Safety Plan

At Work


[Updated 4.9.20]

The World Health Organization has indicated that regularly washing your bare hands offers more protection against catching COVID-19 than wearing rubber gloves. You can still pick up COVID-19 contamination on the rubber gloves. If you then touch your face, the contamination goes from your glove to your face and can infect you. For some assignments/locations, gloves may be required and employees must comply with such requirements. 

If you wear gloves, wear nitrile because of allergies; and remove the gloves by inverting and avoiding contact with the outside of the glove. See the safety video for instructions on how to safely remove used gloves.

Disinfecting wipes, hand-sanitizer and hand washing

[New 5.18.20]

Disinfecting wipes and hand sanitizer gel are available in our offices. Employees are encouraged to use these wipes to sanitize work areas before beginning work and after completing work. After use, wipes must be placed directly in a lined trash can. All work areas will be cleaned on a regular basis by the real estate team. You should continue to wash your hands regularly and thoroughly while at a work location. 

Important safety videos:

Face coverings

[Updated 6.18.21]


Please refer to the updated Face Coverings Policy and the associated FAQ (U.S. only) to determine whether a not a mask is required when working outside of your home. In the U.S., Verizon has issued face coverings to employees working outside of the home. When required, you must use the company-issued face coverings. You may choose to layer two face coverings or wear a KN95 as a face covering. U.S.-based V Teamers may follow the how to order a thermometer/face mask guide to request KN95s.

If you will be traveling to a Verizon worksite in any of the following jurisdictions: Santa Clara County (CA), New Jersey (non-Retail), Oregon, or Washington (regardless of permanent work state), please continue to wear a face covering unless you have been fully vaccinated and have completed the ascertainment of vaccination status form (accessible via the appropriate link, above).

Outside of the U.S., V Teamers should source KN95 or surgical type masks from the supplies maintained on site at Verizon facilities.

Face coverings may be reused as long as they are in good condition. Disposable face coverings can be placed in any lined trash can. Cloth face coverings can be laundered in a standard washing machine.

The use of a face covering is not meant to be a substitute for other protective measures. You must continue to practice social distancing, handwashing hygiene, and other safety requirements provided on this page and elsewhere.

If there is a reason you cannot wear a face covering please contact your supervisor or HR Business Partner.

Retail customers

Fully vaccinated customers can choose whether or not to wear a mask in our retail stores in jurisdictions that do not require face coverings. If a customer is not fully vaccinated or in a state or city that requires a face covering, they must continue to wear a mask in our retail locations.

Guidelines for employees sharing a vehicle

[New 9.18.20]

When riding with someone, do the following:

  • Maintain pairings of the same employees whenever possible to reduce exposure.
  • Both the driver and the passenger must wear a face covering when social distancing cannot be maintained.
  • Practice social distancing at work centers, in parking lots, and at work sites.

General safety guidance

[Updated 5.18.20]

  • Wash or disinfect hands upon entry.
  • Put on any PPE.
  • Maintain a social distance of 6 feet (1.8 meters) or greater. Do not shake hands or contact others. Avoid congested areas.
  • Do not touch your eyes, face or mouth, even when wearing gloves.
  • Use cones to isolate others from the work area where practical.
  • Avoid contact with surfaces unrelated to the work.
  • Use disinfecting wipes to clean surfaces before contact and tools after use.
  • Remove and dispose of gloves upon exiting.
  • Wash or disinfect hands after glove removal.
  • Wear face coverings whenever in a setting in which social distancing is difficult to maintain and require all visitors to do so. Non-essential visitors are not permitted at Verizon worksites.
  • If you have to sneeze or cough, cover your face before doing so. If a tissue is available, use a tissue and then throw in trash. If a tissue is not available, use your elbow to cover your face before sneezing or coughing.
  • Avoid in-person meetings. If an in-person meeting is necessary, limit participation to only those who must be present (in no event more than 10 attendees) and follow social distancing.
  • For managers:
    • Stagger work start and stop times where practicable to limit the number of individuals entering and leaving the worksite concurrently.
    • Stagger lunch breaks and work times where practicable to enable operations to safely continue while using the least number of individuals possible at the site
    • Limit the number of individuals who can access common areas, such as restrooms and break rooms, concurrently to a minimum
    • Limit sharing of tools, equipment, and machinery;
    • Provide sanitization materials, such as hand sanitizer and sanitizing wipes, to workers and visitors, whenever possible; and
    • Implement frequent sanitization of high-touch areas like restrooms and break rooms.

Working where COVID-19 is likely present

[New 4.7.20]

Our highest priorities are the health and safety of our V Teamers and customers. We continue to monitor COVID-19 developments and adjust business practices and safety procedures.

All work inside locations where COVID-19 is likely present, including medical facilities, hospitals, testing centers or areas and buildings under quarantine that can be deferred without endangering public safety should be deferred. 

If work cannot be deferred, employees at higher risk of severe illness to COVID-19, according to the Centers of Disease Control and Prevention (CDC), or who have household members at higher risk, should not enter these locations.

Before completing work inside areas where COVID-19 is likely present, establish a point of contact at the site. Confirm with your site contact the following:

  1. You will not be entering any area where there are confirmed or potential COVID-19 patients present.  (If it would be necessary to enter such an area then before doing so, contact the GEMC Hotline at 800.260-5796 to asses if additional resources are required)

  2. An escort will be available to assist you with social distancing and help you navigate around any areas where there are confirmed or potential COVID-19 patients present.

  3. If there are any facility-specific protective measures you must follow.

If the work cannot be deferred, a National Institute for Occupational Safety and Health (NIOSH)-approved N95 respirator (or other country-specific approving body and appropriate respirator type) will be provided for your use.

If a U.S. employee is using an N95, they must be provided a copy of the Voluntary Use of Respiratory Masks safety lesson plan to comply with Appendix D of the OSHA respiratory protection standard. This must be documented in their learning record (Link to SMP).

Remember, even when using an N95, to follow social distancing, hand washing, and other safety recommendations.

If locations require respiratory protection beyond use of an N95 contact the GEMC hotline at 800.260.5796.

If conditions change or the employee becomes uncomfortable while onsite, advise them to exit the location immediately and safely and contact their supervisor.

Elder care facilities

Elder care facilities, such as nursing homes and assisted living facilities may have specific entry procedures to protect their occupants. Contact the location to understand any particular requirements prior to proceeding. If the facility has known cases of COVID-19, follow the policies outlined in this document. 

If you become sick while working outside your home.

[New 6.12.20]

  • If you become sick at work, assuming you are able to do so and get to safety on your own, you should exit the workplace right away using the most direct exit path.

    • Outside the U.S., where applicable, instead of leaving right way, you should follow any local guidance on the use of a designated quarantine / isolation room.
  • If you are unable to exit the workplace or if you are in a designated quarantine/isolation room, those on site will use the existing site emergency plan to arrange appropriate medical support and/or transportation.
    • Local management will contact the Business Continuity and Emergency Management (BCEM) team to initiate any appropriate facility closing/cleaning, communications to and quarantining of individuals.
    • Those in the workplace should not make contact with any bodily fluids of any individual who became sick. At BCEM’s direction, the Global Real Estate team will initiate cleaning of any affected Verizon facility.
    • If your supervisor is not aware that you became sick, the supervisor should be notified. After confirming that the you are safe, your supervisor will work with HR to ensure that your time is coded correctly.
  • Internationally, this process remains subject to local information/consultation processes, where applicable

Shipments of products from impacted countries

In general, because of the poor survival of these coronaviruses on surfaces, there is a very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently, there is no evidence to support the transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods.

Social distancing and quarantine

Social distancing

[Updated 5.18.20]

Avoid mass gatherings and maintain a distance of approximately 6 feet (or 1.8 meters) from others when possible. Download social distancing safety poster.

Social distancing while in workplaces

[New 5.18.20]

While in the workplace, you must follow all facility rules and make every effort to maintain a social distance of 6 feet (1.8 meters) or greater from others whenever possible. 

At Verizon facilities, Global Real Estate may post site-specific policies on topics such as:

  • use of common resources (refrigerators, closets, phones, printers, etc.) 

  • use of common areas in a facility (e.g., kitchenettes, lobbies, break rooms, wellness rooms, meeting rooms, gyms, copy rooms, beverage/snack areas, canteens, etc.) 

  • movement within the building (e.g., directing employees to specific restrooms) 

As always, you must abide by any site-specific requirements. 

Outside the U.S., any additional local governmental safety and health guidelines regarding social distancing should also be observed.

Getting tested

[Updated 12.7.20]

Looking for a coronavirus testing site in the U.S.? These testing resources provide you with information on what steps you need to take if you believe you require testing and to locate a testing site in your area. Please make sure you contact your health care provider prior to visiting the testing site.

  • Anthem Test Site Finder provides you with search capabilities by zip code, identifies drive-through centers as well as rapid test availability.

  • UnitedHealthcare Test Finder allows you to search by zip code and identifies available testing locations via a map display along with location-specific details.

  • CVS COVID-19 Testing resource provides you with testing availability by state, a questionnaire to determine your eligibility, a search capability by zip code and a registration process for your appointment.

  • Walgreens Contactless COVID-19 Testing resource allows you to search testing centers by location and type of testing, provides search results with a map view and a quick screening survey to schedule a test.

Reporting COVID-19 symptoms, exposure, or a new confirmed case

[Updated 4.15.21]

If there is a Verizon employee, contingent worker, contractor, or vendor employee having COVID-19 symptoms, exposure, or confirmation through testing, please use the links below to report it. Reporting a case allows our Case Care Team to connect you with important resources, properly notify those who need to quarantine based on current CDC guidance and their vaccination status, and deep clean the Verizon location if necessary.

  • To self-report, complete the COVID-19 reporting form:

  • A supervisor or HRBP may complete the form for an individual if an individual is unable to self-report (for U.S.-based employees only).
  • Depending upon the details of your case, you may be asked to submit supporting documentation.



[Updated 1.26.21]

Remain home and out of the workplace, separate yourself from others and work from home when possible. Monitor your health, remain alert for symptoms, follow directions from your state or local health department,and seek advice by telephone from a healthcare provider if you experience symptoms. Refer to the COVID-19 Related Leave section for additional details.

Recovering from COVID-19 to come back to work

[New 1.25.21]

For those with COVID-19, we’ll be with you every step of the way through your recovery to make sure you have access to the care you need. When you’re ready to come back to work, we’ll be there for you too.

Employees with COVID-19 can return to the workplace once all of the following criteria are met:

  • no fever for at least 24 hours (without the use of medicine that reduces fevers)
  • other COVID-19 symptoms (e.g., dry cough, shortness of breath, nausea) are no longer present (loss of taste and/or smell may persist and does not delay return to work) and
  • at least 14 days have passed since the employee’s symptoms first appeared or the employee had an initial positive COVID-19 test result (whichever is later).

The COVID-19 Case Care team and/or Sedgwick will provide additional direction regarding individual approval to return to work.

Until the above criteria are met, you are not permitted to report to a Verizon worksite.

Note that this criteria does not apply to persons with severe COVID-19 (defined by the CDC as admitted to a hospital and needing oxygen), with an underlying condition (e.g., immunocompromised) or where the virus persists or reinfection is present. These persons might need to stay home up to 20 days after symptoms first appeared.

We are closely monitoring CDC and other guidance and will modify these criteria as appropriate.

COVID-19 Safety Plan

[Updated 3.4.21]

Verizon is committed to providing a safe and healthy workplace for all our employees, customers and vendors. A safety plan has been in place since the outset of the COVID-19 pandemic in early 2020 to mitigate the potential for exposure to and transmission of the COVID-19 virus in our workplaces and communities. It provides you with details on our preparedness and response, including health and safety protocols, communications and training. Verizon encourages its employees to report safety hazards, including potential COVID-19 hazards, to their supervisors or the EHS 24-hour hotline.

Site emergency guidelines during COVID-19

[New 2.10.21]

Emergencies can occur without warning. Use the abbreviated site emergency guidelines for evacuations and shelter-in-place orders during COVID-19 to be prepared to handle and take appropriate remedial actions that can save lives, and reduce injuries and property loss.

Compensation & benefits         Taxes         401(k)         COVID-19 Related Leave         Back-up care         Spending accounts         24/7 NurseLine         Telehealth - Digital healthcare solution         EAP

Compensation and benefits

[Updated 5.18.20]

Where required, outside the U.S., this policy may be subject to local information and consultation processes. 

Employees who are working from home, working on the frontlines in our retail locations, call centers and network locations that remain open will have their base pay and benefits protected. Commission treatment may vary by business unit or sales role and will be communicated separately.

Vacation accrual max now 175% through the end of 2022 (U.S. management only)

[Updated 6.4.21]

It is important to recharge ourselves so we encourage all employees to remember to take time off.

The 150% limit on vacation accrual was increased to 175% in March 2020. This limit is currently viewable in your paid-time-off snapshot and it will remain in effect through the end of 2022.

For our wireline associates, there are no changes and normal carryover rules apply (as defined by each CBA contract).

Holiday leave update for international (non-U.S.) V Teamers

[Updated 4.17.20]

We understand that you may not be able to travel during planned holiday leave because of current restrictions relating to COVID-19. However, taking time off work is important for your overall health and wellbeing, and is therefore strongly encouraged.

That said, we appreciate there may be a need for greater flexibility this year, so we are reviewing arrangements relating to carry-over terms, where applicable, in circumstances where not all annual leave entitlement can be taken during the current holiday year period. Rules may vary by country but we anticipate that any new carry-over arrangements will be limited to exceptional COVID-19 related circumstances where you are unable to take holiday due to illness, or where you are prevented from doing so due to critical work-related projects which need to be completed before the end of the holiday year period. In most cases, however, we would expect our existing carry-over rules to apply.

We strongly recommend that you continue to plan and take your leave, if you have any questions please contact your manager and/or HRBP. 

We will be communicating any changes for your country through About You > Life and Time Off.

Tuition Assistance Program (TAP)

[Updated 4.1.21]

Questions about the impact of COVID-19 on your Tuition Assistance Program (TAP) benefit? Check out the FAQ for answers regarding courses with an end date of 3.1.2020 or later up to 6.30.2021.

Gym payroll deductions

[Updated 5.18.20]

We’re suspending gym/Verizon wellness center membership payroll deductions until further notice.


2020 Tax Withholding

[New 12.3.2020]

For the 2020 Tax Year, Verizon has taken the position that you will continue to be taxed based on your work location listed on your Verizon work profile. Your state income tax withholding will not change based on a temporary work-at-home assignment or alternate work location. What this means is you will continue to be taxed as you were pre-COVID-19, regardless if you are not working at your normal location during COVID-19.

State and local governments continue to address tax matters stemming from the coronavirus (COVID-19) pandemic in 2020. If you live in a state that supersedes Verizon's 2020 position, you will receive additional communication that will include your state's income tax withholding requirements.

Before making any tax decision, it’s recommended that you consult with a tax advisor since personal financial circumstances vary. This information does not represent financial, tax or other advice from Verizon.

401(k) Savings and Retirement Plan

[Updated 1.26.21]

The coronavirus (COVID-19) has created an increasingly unpredictable market, and it’s natural to want to react. You probably have questions about your accounts and what to do. No matter what decisions you make, Fidelity NetBenefits® will continue to provide quick access to your plan, balances, account information, and any new updates. 

CARES Act Distributions

[Updated 1.26.21]

The CARES Act withdrawal opportunity expired on December 30, 2020. Under theCARES Act, qualified individuals had an opportunity to withdraw up to $100,000 from their 401(k) plan without being subject to the 10% early withdrawal penalty. In addition, qualified individuals had the option to spread the income tax on the distribution evenly over 3 years. Anyone who took a distribution also has the option to repay the distribution to a qualified retirement plan within a 3-year period.

In January 2021, Fidelity sent a notice to participants who received a CARES Act distribution with tax filing information and distribution repayment instructions.

If you have questions about your CARES Act distribution, call the Verizon Savings Plan 401(k) Service Center at 1.888.457.9333 to speak to a Service Representative. Representatives are available from 8:30 AM to midnight, Eastern Time, on any day the stock market is open.

CARES Act Delay of 401(k) loan repayments

[Updated 1.26.21]

Under the CARES Act, qualified individuals had an opportunity to defer 401(k) Savings Plan loan repayments through December 31, 2020. Re-amortized loan repayments re-started on January 22, 2021.

If you chose to defer your loan repayments

  • In January 2021, your loan was re-amortized, including accrued interest during the Deferment Period, over the remaining term of the loan plus the length of the Deferment Period.
  • The repayment amount of the re-amortized loan reflects the remaining outstanding principal balance of the loan (including any past due amount) and the interest rate on the loan including the interest that accrued during the Deferment Period.
  • Your loan payoff date was be extended for the same duration as the Deferment Period.
  • Your re-amortized loan repayments re-started on January 22, 2021.

In January 2021, Fidelity sent a notice to participants that had deferred loan repayments until January 2021 letting them know that the loans had been re-amortized and payments would begin.

If you have questions about your loan repayments, please log in to NetBenefits or call the Verizon Savings Plan 401(k) Service Center at 1.888.457.9333 to speak to a Service Representative. Representatives are available from 8:30 AM to midnight ET, on any day the stock market is open.

For more information, see answers to commonly asked questions relative to the CARES Act and qualified retirement savings plans.

COVID-19 Related Leave

[Updated 6.4.21]

We’ve expanded our work-from-home strategy to include a significant percentage of our V Team and we continue to deploy other working arrangements to support you during this time. However, some of you are unable to work-from-home for health, childcare, or other reasons.

If you find yourself in such a situation, we provide some leave of absence support for when you may need to balance work responsibilities with the realities you are dealing with at home and with health.

The COVID-19 specific leave of absence policy provides 100% of base pay for up to 8 weeks, then reduced to 60% of base pay for up to 18 weeks. If you are medically diagnosed with COVID-19, we will provide 100% of base pay for up to 26 weeks or until you are medically cleared to return to work whichever happens first. Please refer to the scenarios below and follow the appropriate steps.

Commission treatment may vary by business unit or sales role in alignment with existing relief policies as outlined within each roles' Sales Compensation/Incentive Plan.

These leaves coordinate with any available government benefits, including benefits available outside the U.S., where local policies may already provide for equivalent or greater leaves.

As a reminder, unless you receive the prior written approval of your supervisor and Human Resources, you may not engage in any outside employment or self-employment or perform any commercially-related services—with or without compensation—while absent from work on any company-approved leave of absence, including, but not limited to, a paid or unpaid COVID-19 related leave.

Please note: If you work in the field and are not feeling well, do not report to work, follow your organization’s protocol for reporting illness, and contact your HR Business Partner for further guidance regarding coding.


Locked out of your account? If you are locked out of your account while trying to apply for a leave, see how to reset your password.

Locate your HRBP

[New 3.24.20]

Forgot the name of your HR Business Partner? Simply type "My HR Business Partner" or "My HRBP" in the search boxes on About You, VZWeb, or the digital Verizon Assistant (the "to do" chatbox).

Backup care reimbursement program

[Updated 6.16.21]

We continue our support of you and your families by extending the back-up/elder care reimbursement program. Effective July 1, 2021, there will be two levels of care.

Areas where caregiving alternatives are available through the Bright Horizons caregiving network

For employees residing in areas where caregiving alternatives are available, we will reinstitute our emergency backup care program through Bright Horizons and offer additional care options through These programs provide backup care services when your ordinary care arrangements fall through. Care is available in Bright Horizons, or affiliated centers, or through certified in-home caregivers. Beginning July 1, 2021, employees will be eligible for up to 80 hours of backup care support through Bright Horizons program or up to 10 days through for the remainder of 2021. For more information on these programs, go to the About You - Backup Care site.

NOTE: Union represented employees in the MidAtlantic area, please reach out to your local Work Family Committee for caregiving resources offered to you. To access program details, go to the following sites:

  • MidAtlantic - IBEW - Advisory Council on Career and Life Strategies (ACCLS)
  • MidAtlantic - CWA - Advisory Council on Family Care (ACFC)

Areas where caregiving alternatives are not available through the Bright Horizons caregiving network

For employees residing in areas where caregiving alternatives are not available through the Bright Horizons network, we will continue to maintain our in house caregiving reimbursement program. This allows employees to leverage their own personal network to find care. For temporary child/elder care services by a caregiver of choice, you will be reimbursed $15 per hour with a maximum payout of $100 per day, per family.

The in-house program will not be available to employees who have caregiving alternatives available through Bright Horizons or’s caregiving network.

Please remember that this program is designed to be used in situations where it is required to complete your work responsibilities. Many employees working from home will experience a certain amount of disruption and interruptions during the day but will still be able to perform their work responsibilities. The backup care benefit is not intended to solve these types of minor disruptions. Instead, it is meant to cover longer periods of time where direct supervision is needed to care for loved ones who would otherwise inhibit an employee from completing their work responsibilities.

Verizon reserves the right to audit claim submissions either during or after the operation of this Emergency Backup Care program.

Prior to submitting a request, please review the program details in the Backup Care Reimbursement Policy and FAQ to ensure your situation meets the program requirements. If you have questions, please email the Backup Care team at

Spending accounts

[New 3.12.21]

Recent legislation enacted as part of the Consolidated Appropriations Act provides relief to flexible spending accounts in light of the disruption caused by COVID-19. This notice explains how the new rules apply to your spending account(s) at Verizon.

Grace period extensions

The March 15 grace period deadline has been extended to December 31, giving you more time to use the money in your Health Care Spending Account (HCSA), Limited Purpose Health Care Spending Account, or Dependent Day Care Spending Account (DCSA).

  • Any balance remaining in your 2020 spending account can be used for eligible expenses through December 31, 2021. You will have until January 31, 2022 to submit claims for reimbursement for these expenses.
  • Any balance remaining in your 2021 spending account can be used for eligible expenses through December 31, 2022. You will have until January 31, 2023 to submit claims for reimbursement for these expenses.

Please note that the grace period extension for the DCSA could result in tax consequences if you are reimbursed for more than the $5,000 maximum in one year. You should consult with your tax advisor for guidance on your specific situation.

Change to DCSA age limit for 2020 eligible dependents

If you were enrolled in the DCSA in 2020, had an eligible dependent who turned 13 in 2020, and had an unused DCSA balance at the end of 2020, that balance can be used to reimburse the dependent’s day care expenses that were incurred during 2020 or 2021 and before the dependent’s 14th birthday.

Special provision applicable to new High Deductible Plan (HDP) enrollees in 2021

Enrollees in the HDP are able to establish and fund a Health Savings Account (HSA) while enrolled in that plan. IRS rules prevent funding of this account while there is a remaining balance in an HCSA. Any HDP participant that is otherwise affected by the HCSA grace period extension beyond March 15, 2021 will automatically have that account balance converted to a Limited Purpose HCSA effective March 16, 2021. This limited purpose account functions in a similar fashion to the full HCSA, but only allows reimbursements for dental and/or vision expenses. This conversion will allow HSA funding to take place effective in April 2021. Similarly, any HDP participant that is otherwise affected by the HCSA grace period extension beyond March 15, 2022 will automatically have that account balance converted to a Limited Purpose HCSA effective March 16, 2022.

Personal Protection Equipment is considered an eligible expense

Per recent IRS guidance, personal protection equipment such as masks, face shields, gloves, hand sanitizer and hand sanitizing wipes, purchased on or after January 1, 2020 for the primary purpose of preventing the spread of COVID-19 are considered eligible expenses.

Spending Account – Special mid-year enrollment or change in election amount beginning April 15

As a result of the pandemic, mid-year election changes may be made to your HCSA and DCSA even if you have not had a qualified life event. Beginning April 15, you may enroll or update your annual election amount online via BenefitsConnection. Any updates made will apply prospectively only, they will not apply retroactively.

  • From About You go to BenefitsConnection
  • On the BenefitsConnection home page select "Life Events"
  • Select the Life Event entitled "Change in Spending Account Election(s)"
  • Follow the prompts

If you want to enroll or make a change to your spending account election without a qualified life event, you must do so between April 15 – May 31. Please note that if you wish to reduce your election amount, you may only reduce to the amount you have a) contributed year to date or b) been reimbursed for - whichever is greater. If you elect to enroll or increase your election, the new amount will be taken ratably over the remaining paychecks in the year.

After the special enrollment period has ended, you may only make changes to your spending account if you experience a qualified life event.

A Summary of Material Modification regarding these changes will be sent at a later date and will also be available for review in the Library section of BenefitsConnection.

If you aren't feeling well...

[Updated 5.18.20]

As always, if you aren’t feeling well from a cold, strep throat, or just know that you are physically unwell…

  • Stay home if you are sick
  • Alert your supervisor (via call or whatever electronic means are typically used in your workplace to report absences (text, email, etc.)
  • Consult your healthcare provider so you can start getting better
  • Code your time as however illness is treated in your workgroup (if unable to work from home);
  • Follow your doctor's instructions... if however you are diagnosed with COVID-19 or a physician tells you that you are presumed positive for COVID-19, contact your HRBP and follow the COVID-19 Leave guidelines
  • Return to work when you are better
  • Don't get your co-workers sick!

Anthem’s 24/7 NurseLine  (U.S. employees only)

[Updated 3.30.20]

Anthem’s 24/7 NurseLine provides Anthem members with no-cost, telephonic access to Anthem registered Nurses 24 hours a day, 7 days a week to:

  • answer health-related questions
  • assist with symptom triage
  • provide guidance and treatment decision support

 The NurseLine is available to all members regardless if they are calling regarding COVID-19, or any other illness, condition or symptom. Members may reach the 24/7 NurseLine at 1.866.534.8434. If you are not an Anthem member, please call your insurance carrier’s NurseLine.

Telehealth -Digital healthcare solution

[Updated 6.4.21]

Telehealth services continue to be a convenient way to access medical care through the comfort and safety of your own home.

  • If you are enrolled in the Anthem or UHC plan, you have two ways to access telehealth services:

  • If you are enrolled in an HMO medical plan, reach out to your insurance carrier to see if telehealth services are covered and any applicable cost for these services.

Effective July 1, 2021, telemedicine services delivered through Verizon-sponsored group health plans will be available for a discounted $10 copay per visit. For employees enrolled in an HSA eligible High Deductible Plan, telemedicine charges will be applied against the deductible and coinsurance rather than a copay. Note that telemedicine office visits coded in conjunction with COVID-19 testing will continue to have no cost sharing for as long as that is required in accordance with the Coronavirus Aid, Relief, and Economic Security (CARES) Act.

LiveHealth Online

Download the free LiveHealth Online mobile app (iOS and Android) or go to

For assistance, contact LHO’s 24/7 customer support line at 1.888.548.3432 or email

Virtual Visits

Download the free UnitedHealthcare mobile app (iOS and Android) or go to

For assistance, contact the Virtual Visit Support Team at 1.855.615.8335 or via the secure messaging center within the Virtual Visits page.


[New 4.9.20]

WebMD is a trusted source of health information during these times. Access their site for  regularly updated coronavirus information.

Emotional Health

Emotional health is an important part of overall health. Use the Verizon and external resources below to get help in coping with life’s changes during this unprecedented time.

Employee Assistance Program (EAP)

[Updated 9.1.20]

EAP is a confidential, free service available to all employees and their family members. EAP provides advice, referrals and information that can help you relieve stress, including face-to-face and telephone counseling. Visit About You for country-specific details.

On the About You EAP page, you can find timely information and resources including:

  • myStrength, a free app available to all U.S. employees and family members, which can help you manage stress, anxiety, chronic pain, and more. It’s safe, secure and personalized and has recently added strategies for coping with this COVID-19 event. Register in EAP for free access.

  • Other resilience and emotional wellness resources.

  • Prerecorded “Keep Calm and Carry On” prerecorded on-demand webinars to help us adjust to our new reality with strategies to tackle feelings of anxiety and practical advice for working from home.  Sessions are available in: EnglishChinese | French

EAP mindfulness webinars can help you stay centered and focused.

Got a little tension at home? Register for a free 10-minute live mindfulness exercise to help you and your family stay well and balanced. New sessions are added weekly.

EAP webinars for you and your family.

V Team family has access to new, topical personal wellness info with monthly on-demand webinars from our Employee Assistance Program. New on-demand webinars are released every third Tuesday of each month throughout 2021. View more information.

COVID-19 mental health resource hub

[New 4.9.20]

Anthem joined forces with Psych Hub, a free digital hub to help members with the stress resulting from COVID-19. This hub brings together a variety of resources to help cope with social isolation, job loss and mental health issues.

Community support sessions by Modern Health

[New 4.7.20]

While Modern Health is not a Verizon provider, we are familiar with their services. It’s offering a series of free Community Support Sessions to help cope with the challenges and uncertainty caused by the COVID-19 coronavirus. 

Parents of children with special needs

[New 4.7.20]

The non-profit Child Mind Institute has digital tools to help families navigate this crisis and provide extra support to parents whose children need specialized care.

Looking for support in Spanish? Access Spanish resources on their site and visit Facebook for Spanish Facebook Lives hosted twice each week.