Resources          Return to new BAU          Return to office          Technical support          Ship to Home ordering program          Phishing and other threats          Integrity          Community          Virtual Volunteering          Immigration

Working from home resources

[Updated 5.18.20]

Working from home has some unique challenges. Here are some resources to help you get set up, stay productive, accountable, connected, and manage work/life boundaries while working from home.

Upskill at home

[New 4.9.20]

Our Learning Portal 2.0 provides ample opportunities to invest in your learning and development year-round, should you have the time and interest. Access curated pathways, plans and content from our partners, including Verizon’s own VZLearn, Harvard ManageMentor & Harvard ManageMentor SPARK, LinkedIn Learning and Pluralsight. New to the Learning Portal 2.0? Check out these instructions.

And, if you are looking to prepare for business and technical certifications, you can access Get Certified from Learning Portal 2.0. Download step-by-step directions on how to get started today. 

Learning resources for boosting your health and wellness 

[New 4.17.20]

Need some support? Want to learn how to build healthy habits? Or are you just curious to see what's available when you need it in the future? 

Check out the new learning plan for boosting your health and wellness. The plan is broken into three areas to make it easy to find what you're looking for, with learning items and resource links under each:

  • Emotional health: managing stress and anxiety and using mindfulness and meditation tools

  • Physical health: exercise, healthy eating, and medical support

  • Social health: parenting, caring for others, and maintaining important social connections

Be healthy while working from home

Our Verizon coaches are providing resources for you while you are working from home to keep you healthy and motivated. Check out the following:

When our regular routines change, it is easy to forget about our own health and wellness. Use this social series of daily tips to keep yourself healthy and fit throughout the course of your day.

Check it out on your favorite social channel and share your thoughts:
Facebook  - Instagram  - Twitter  - LinkedIn

Returning to our new business as usual (BAU)

[Updated 6.24.20]

Our top priority continues to be the health and safety of our employees. We continue to execute on our phased approach to the crisis response strategy. Starting on July 6, as part of phase 3 transition, we’re reintroduce access to Verizon offices on a weekly rotating basis. Watch the video to hear an update from Christy on this next phase and get top tips for returning to office.

Check out the slides Christy shared in her video.


Return to office

[New 6.10.20]

We have new procedures and safety measures in our offices in effect as of June 1. These include our Return to Office (RTO) tool and on-site protocols that will help employees navigate the office environment. Each of us plays a vital role in keeping all of us safe and it’s important to respect the rules of the road and adopt the practices detailed below.

Return-to-Office (RTO) tool

We are piloting a work tool to support your transition and help you navigate the office environment. The tool has a dual role:

  • Facilitate self-certification that must be completed before entering the building. This includes a series of questions to confirm whether you can go to the office based on certain criteria.
  • Serve as another communication channel to share updates and remind V Teamers of onsite protocols.

Questions? Take a look at the FAQ for more information about the RTO Tool. Please note that this beta version of the tool evolves continually with employee feedback.

Return to Office work groups

As we transition to our new business as usual, we’re reintroducing access to Verizon offices on a rotating basis. No more than 25% of employees will access an office at any given time to adhere to safety measures. To facilitate this, office-based employees were randomly assigned to a letter group: Group A, B, C or D.

If you are an office-based Verizon employee who received previous communications indicating you will have access to offices on a rotating basis, you may visit this page to see your group assignment. The general calendar below reflects rotating schedules starting the week of July 6 and continuing through September.

Outside the U.S., access may not begin on July 6, and in Europe, offices will open following local information/consultation processes. In those locations, you will receive further communications on when access to your office has been enabled and any relevant local protocols.

If you see a group assignment of “not applicable” it is because at this time you are not part of this rotating access group. If you have any questions, please consult your supervisor.

Click the image for a 3-month view.


On-site protocols

Face coverings
In advance of your return, you will receive five face coverings that are required when entering and moving around the building. You must use the company-issued face coverings provided. If there is a reason you cannot do so, you must contact your HRBP to discuss. While seated at your desk, as long as you strictly maintain at least six-feet (1.8 meters) distance, you do not need to wear a face covering.

Meeting room etiquette
We strongly encourage virtual meetings whenever possible, but there will be signage indicating the maximum capacity of meeting rooms with markers on chairs. You will need to reserve a meeting space through Book-a-Space on your concession device or computer. While meeting rooms will be cleaned throughout the day, please wipe down any equipment and surfaces as an added precaution. And, of course, respect that your colleagues may not be comfortable gathering in a closed room, so continue to lean on virtual conferencing tools.

Common areas and facilities
While pantries are open and marked for the flow of traffic, other food, beverages, and amenities like on-site fitness facilities remain closed. Common areas and furniture will be marked to allow for safe social distancing practices. Wellness rooms will be available.

Questions on workplace protocols?
If you have additional questions about the workplace protocols, please check out the FAQ.

Technical support

[Updated 3.16.20]

End-User Support Tech Stops and Walk-Up Stations are closed until further notice. The IT Service Desk continues to offer you technical support online and by phone.

Visit At Your Service first to:

  • Search for self-support articles 
  • Chat with support
  • Create an incident ticket
  • Consult with other users in Community Q&A

Or call 1.866.899.4872 to speak with an IT Service Desk technician.

Resetting your password

If you are working from home and are locked out of your account or need to create/reset your SPIN, call our Service Desk:

  • In the U.S. at 866.899.4872

  • Outside of the U.S. at 44.118.905.5500/VNet number 419-5500

You will be able to use our self-serve feature offered through the IVR to reset your account.

Connecting to VPN

[New 4.6.2020]

As of today, our VPN infrastructure has plenty of capacity to support our employee user base. Our enterprise network engineers are closely monitoring the VPN environment and can move new incoming connections to alternate data centers seamlessly to maintain good experience and troubleshoot any disruptions. 

Please connect to the VPN locations which are the closest geographically to you. If you experience an issue with a particular location, please disconnect and connect to the next closest VPN location. If you continue to experience problems, please contact the IT Service Desk.

Guidance on office furniture and equipment

[New 5.22.20]

Here are some updates on the current Verizon policy as it pertains to providing employees with furniture and equipment during the COVID-19 response period. 

Office equipment. 

Equipment is available for order using the Ship to Home process and includes items such as computer, monitor, keyboard, docking station, mouse, headset, necessary cords and cables, power surge protectors. Please follow the ordering process that’s specific to your group and geographic location. You will need to secure approvals (based on the policy statement CPS 103). 

Office furniture.
Verizon is not generally providing office furniture. No one may remove furniture from a Verizon facility without the Business Continuity & Event Management Center (BECM) approval. If you are looking to obtain furniture for your home office (desks, chairs, etc.), you may purchase and pay for it on your own. Employee discounts are available to purchase office furniture for personal use from Staples, Herman Miller and Steelcase.  To learn more, visit About You/Employee Discounts.

If you have special needs and require additional supplies, please speak with your HR business partner.

Ship to Home ordering program

[Updated 6.19.20]

Please note this program does not apply to VCG Customer Service employees at this time. 

To better support you while you work from home during COVID-19, we are making it easier to order essential IT equipment and office supplies through our ordering systems and have them shipped to your home address. Please work closely with your teams to only order the equipment necessary for performing work from home. These orders will require approval per CPS-103 policy. 

Ordering essential IT equipment

U.S. employees can place orders for IT equipment, through our At Your Service (AYS) catalogs accessible from the Verizon home page. Our supplier partners, SHI & PCM, will fulfill these critical orders and ship them to your home address. Here is how to.

  • Go to At Your Service.

  • Select Request Something, then navigate to either Desktop/Laptop/Mac Requests or to Computer Accessories
  • To enable Ship to Home, select Alternate Shipping Address and type in your home address. Failure to select the alternate shipping location will cause your order to be shipped to your regular work location.
  • Only approved essential IT equipment orders from the list of items below will be processed for Ship to Home, after you obtain approval for order. These items include:
    • Laptop/desktop kit
    • Thin client
    • Monitor
    • Aruba hot spots
    • Ethernet cord
    • Docking station
    • Mouse
    • Keyboard

See this quick reference guide for step-by-step instructions.

Need help?

For support on IT orders through AYS, please reach out to

Ordering essential office supplies/thermometer

U.S. employees can use our Staples catalog in the SAP Ariba catalog platform to order office supplies from the approved list to your home address. A special Ariba Staples catalog with approved items for Ship to Home orders replaces the regular Ariba Staples punchout catalog during COVID-19. Here is how to begin.

STEP 1.  Add your home address to Ariba Shipping.

  • Email your direct manager to gain his/her email approval to have catalog items to be shipped to your home address. In your email, list only the items you would like to purchase. Once you receive manager email approval, forward that email to AYS at In the same email, provide the ship-to address and identify your ordering system (Ariba PeopleSoft 9.1 or SRM nSAP or SRM vSAP) if you know it.

  • Allow for 24-48 hours for Verizon IT to upload your home address. Please note that this address will be added to a procurement (non-HR) system.

STEP 2.  Shop in Ariba.

  • Go to the Verizon ERP portal.

  • Select Shopping, then Shop for Goods/Services.
  • Select Ariba, then navigate to Staples catalog for the office supplies (Sencommunciations, Inc. catalog for the headsets).
  • Shop for the approved items (see the list below) from a special Work from Home catalogs that’s been created for orders during COVID-19.
  • Staples Special Catalog
    • Computer paper
    • Legal notepads
    • 1-subject notebooks
    • 3-ring binders
    • Plastic / corrugated file boxes
    • File folders, dividers
    • Plastic sheet protectors
    • Envelopes
    • Shipping labels
    • Paper clips
    • Post It notes
    • Ballpoint pens and permanent markers
    • Rubber bands
    • HDMI cables
  • Sencommunications Catalog
    • USB headset
    • Non-USB headset
  • KGP Special Catalog
    • Thermometer (1 per order)
    • Face mask
  • During check-out, search for your home address in the Shipping Address selection, and add to the shopping cart.

Check out step-by-step instructions on how to order office supplies and how to order a headset and how to order a thermometer/face mask.

International ordering

The Ship to Home program supports employees in the EMEA region. See this quick reference guide for step-by-step instructions.

APAC employees can use these quick references guides for instructions on how to order PC accessories & peripherals and stationery.

Latin America-based employees should continue to work with their Global Real Estate partners to identify critical needs. For procurement support, please reach out to

For a thermometer purchase, please expense the item by placing "COVID-19" in the title of expense report with Accounts Payable. The purchase price should not exceed 18 USD.


If you need to return an item you’ve ordered (laptop, monitor, and other accessory equipment), please hold on to your item. We will provide instructions on returns shortly. We will not accept returns on the office supplies listed above.

Need help?

  • If you have difficulty in placing your PeopleSoft 9.1 ARIBA Catalog order, email

  • If you have difficulty in placing your vSAP / nSAP SRM Shopping Cart order, click on the Contact Us tab on the right side of the ERP portal home page.

  • Verizon Connect employees should reach out to

Beware of phishing and other threats

[Updated 5.21.20]

Fraudsters leverage events like COVID-19 to spread malware and steal credentials, including passwords and other sensitive information, through phishing.

Our Verizon Corporate Information Security team and other law enforcement agencies want us to be on the lookout for scams.

As a reminder, no Verizon employee should contact you requesting sensitive information like your username, password, DUO token, etc. They would also not reach out to you unsolicited to redirect you to any unfamiliar websites. 

As we begin to return to office, you may receive official Verizon emails and text messages with procedures for checking in. Please leverage the knowledge below, to avoid scams.

If you are contacted, by any means, such as phone, text message, social media, or email, do not provide any information. You should immediately report the incident to  Stay extra vigilant during these unprecedented times.

Security best practices when using online meeting tools (Zoom, WebEx, GoToMeeting, etc.)

[New 4.14.20]

Follow these security guidelines:

  • Be on the lookout for emails or meeting invites that claim to be from online meeting tools:
    • Don’t click on links via email, websites, social networks or apps from sources you don’t know.
    • Give extra scrutiny to emails/meeting invites from external sources, that contain suspicious links or attachments, have misspellings or typos, or are urgent in nature.
  • If being used for business, be aware of your company policies and approved tools.
  • Use your online meeting tool’s security features such as waiting rooms, password protection and additional security settings to control participants capabilities (e.g., print, see participant lists, share documents, record a meeting).
  • Do not share meeting links and details online.
  • Ensure you are using the most current version of your online meeting tools and that auto-update is enabled where available. Refer to the vendors’ website for details and how-tos.
  • Only accept and open meeting invites from expected and trusted sources.

Immediately report any suspicious emails or security incidents.

Act with Integrity

[New 3.25.2020]

As we settle into the new normal and finds ways of working differently, what cannot change is our commitment to acting with integrity and following our Code of Conduct

For ethics advice and guidance, or to report any concerns about potential misconduct, contact the VZ Compliance Guideline, 24x7, at 844.VZ.GUIDE,, or

For international dialing instructions, go to


Virtual Volunteering

[New 3.31.20]

COVID-19 has fundamentally changed the way we live, but it has also caused deeper disruptions for our most vulnerable community members. Many V Teamers have asked, “How can I help?” 

Our Corporate Social Responsibility team is working with our nonprofit partners to curate virtual volunteer experiences that help communities directly impacted by COVID-19. Should you have the time and interest, the first step is creating your profile on our Volunteer Platform and then searching for virtual volunteer opportunities that interest you. New opportunities will be added daily. Remember as socially distanced as we may be, we’re all in this together.

Lastly, we also activated our Disaster Relief Incentive Program (DRIP) to honor your charitable contributions. Verizon has selected five organizations that we'll do a 2 for 1 match for every employee donation, so your dollars go even further to help communities rise up and recover.

Aunt Bertha social support services

[New 4.7.20]

Anthem is providing support to its members who may need help with food, housing, job training, transportation and other social support. They're partnering with Aunt Bertha to connect individuals and families to social services in their communities. Members can access these services by visiting Aunt Bertha and entering their ZIP code.

Nextdoor app

[New 4.7.20]

Proximity is vital in times of uncertainty. Use Nextdoor to get critical updates from your local authorities, ask your neighbors for help, or step up to offer help to neighbors in need. Join your neighborhood at

Please note: Nextdoor is a third-party app. Verizon does not guarantee its security or endorse its use. Please read the Nextdoor terms of service and privacy policy to understand your rights before use. 

Immigration/sponsored employees

[Updated 3.18.20]

If you are a Verizon foreign national employee with temporary work authorization and are relocated to an additional (or alternative) worksite(s), here is what you need to know.

Working from home         Gloves         Face coverings         General safety guidance         Working where COVID-19 is likely present         Product shipments         Social distancing & quarantine         Return to work

Working from home

[Updated 3.24.20]

We understand that many local, state, and national government agencies are asking people to self-quarantine and support social distancing. We are in constant contact with officials to make sure our policies are in alignment with any new and emerging information. Our work-from-home strategy, essential staffing model for retail stores and travel policies are compliant with current directives as we are a critical infrastructure company and therefore approved to stay open and serve our customers. Should the direction change, we will update our policies and notify any impacted employees.    

As a precautionary measure, we've implemented a work-from-home strategy for many employees until further notice. Verizon leaders have been working on enabling people to work-from-home and expanding that strategy where possible. For employees where it’s not practical to do their job at home, we're ensuring that our facilities remain safe places to work.

At Work


[Updated 4.9.20]

The World Health Organization has indicated that regularly washing your bare hands offers more protection against catching COVID-19 than wearing rubber gloves. You can still pick up COVID-19 contamination on the rubber gloves. If you then touch your face, the contamination goes from your glove to your face and can infect you. For some assignments/locations, gloves may be required and employees must comply with such requirements. 

If you wear gloves, wear nitrile because of allergies; and remove the gloves by inverting and avoiding contact with the outside of the glove. See the safety video for instructions on how to safely remove used gloves.

Disinfecting wipes, hand-sanitizer and hand washing

[New 5.18.20]

Disinfecting wipes and hand sanitizer gel are available in our offices. Employees are encouraged to use these wipes to sanitize work areas before beginning work and after completing work. After use, wipes must be placed directly in a lined trash can. All work areas will be cleaned on a regular basis by the real estate team. You should continue to wash your hands regularly and thoroughly while at a work location. 

Important safety videos:

Face coverings

[Updated 5.28.20]


All Verizon employees, as well as any on-site contractors/vendors/third parties/customers, must wear face coverings when:

  • entering or exiting a workplace
  • moving around a workplace (e.g., going to the restroom, using a stairwell, hallway or elevator)
  • using a common area in a facility (e.g., a cafeteria, kitchenette, meeting room, lobby or copy room)
  • in any area of a workplace where it may be difficult to follow social distancing of 6 feet (1.8 meters) or more
  • when in a customer's home
  • when required by law

If you are working at a workspace (e.g., at a desk) and social distancing is being strictly observed, you may remove your face covering while working, but you must use the face covering when moving about the facility.

If you are working at a Verizon retail store you must wear a face-covering while on the retail sales floor as customer and employee movements make it difficult to strictly observe social distancing and in any area where social distancing isn't possible (inventory rooms, hallways, etc). You may remove your face-covering if you are working at a dedicated workspace (off of the sales floor and away from customer/employee traffic) or in a designated break area where social distancing is strictly observed.

In addition, we recommend that U.S.-based employees comply with the guidance of the CDC that all individuals should wear face coverings whenever in a public setting in which social distancing is difficult to maintain (e.g., grocery stores, pharmacies, etc.) to limit potential exposure and community-based transmissions. This may include your commute to/from the workplace. For employees outside the U.S., any additional local governmental safety and health guidelines regarding the use of face coverings in public settings should be observed.

Verizon is making available face coverings for all employees who are deployed out of their homes and employees must wear the Verizon-provided face covering under the circumstances described above.

Face coverings may be reused as long as they are in good condition. Disposable face coverings can be placed in any lined trash can. Cloth face coverings can be laundered in a standard washing machine.

The use of a face covering is not meant to be a substitute for other protective measures. Employees must continue to practice social distancing, handwashing hygiene, and follow other safety requirements provided on this page and elsewhere.

If there is a reason you cannot wear a face covering in compliance with this policy, contact your HRBP.

Retail Customers

For the safety of our employees and fellow customers, we require our customers to wear face coverings when in our retail stores. If a customer does not have a face covering, Verizon will provide a disposable one for the customer's use. If a customer refuses to wear a face covering, he/she will generally be asked to leave and to conduct the transaction either by phone or digitally.

More information.

Refer to the FAQ for additional information on the CDC’s latest recommendation around face coverings. Should you need further guidance, please contact your supervisor, HR Business Partner, or Ask Christy.

We will continue to update these FAQs as this situation evolves.

General safety guidance

[Updated 5.18.20]

  • Wash or disinfect hands upon entry.
  • Put on any PPE.
  • Maintain a social distance of 6 feet (1.8 meters) or greater. Do not shake hands or contact others. Avoid congested areas.
  • Do not touch your eyes, face or mouth, even when wearing gloves.
  • Use cones to isolate others from the work area where practical.
  • Avoid contact with surfaces unrelated to the work.
  • Use disinfecting wipes to clean surfaces before contact and tools after use.
  • Remove and dispose of gloves upon exiting.
  • Wash or disinfect hands after glove removal.
  • Wear face coverings whenever in a setting in which social distancing is difficult to maintain and require all visitors to do so. Non-essential visitors are not permitted at Verizon worksites.
  • If you have to sneeze or cough, cover your face before doing so. If a tissue is available, use a tissue and then throw in trash. If a tissue is not available, use your elbow to cover your face before sneezing or coughing.
  • Avoid in-person meetings. If an in-person meeting is necessary, limit participation to only those who must be present (in no event more than 10 attendees) and follow social distancing.
  • For managers:
    • Stagger work start and stop times where practicable to limit the number of individuals entering and leaving the worksite concurrently.
    • Stagger lunch breaks and work times where practicable to enable operations to safely continue while using the least number of individuals possible at the site
    • Limit the number of individuals who can access common areas, such as restrooms and break rooms, concurrently to a minimum
    • Limit sharing of tools, equipment, and machinery;
    • Provide sanitization materials, such as hand sanitizer and sanitizing wipes, to workers and visitors, whenever possible; and
    • Implement frequent sanitization of high-touch areas like restrooms and break rooms.

Working where COVID-19 is likely present

[New 4.7.20]

Our highest priorities are the health and safety of our V Teamers and customers. We continue to monitor COVID-19 developments and adjust business practices and safety procedures.

All work inside locations where COVID-19 is likely present, including medical facilities, hospitals, testing centers or areas and buildings under quarantine that can be deferred without endangering public safety should be deferred. 

If work cannot be deferred, employees at higher risk of severe illness to COVID-19, according to the Centers of Disease Control and Prevention (CDC), or who have household members at higher risk, should not enter these locations.

Before completing work inside areas where COVID-19 is likely present, establish a point of contact at the site. Confirm with your site contact the following:

  1. You will not be entering any area where there are confirmed or potential COVID-19 patients present.  (If it would be necessary to enter such an area then before doing so, contact the GEMC Hotline at 800.260-5796 to asses if additional resources are required)

  2. An escort will be available to assist you with social distancing and help you navigate around any areas where there are confirmed or potential COVID-19 patients present.

  3. If there are any facility-specific protective measures you must follow.

If the work cannot be deferred, a National Institute for Occupational Safety and Health (NIOSH)-approved N95 respirator (or other country-specific approving body and appropriate respirator type) will be provided for your use.

If a U.S. employee is using an N95, they must be provided a copy of the Voluntary Use of Respiratory Masks safety lesson plan to comply with Appendix D of the OSHA respiratory protection standard. This must be documented in their learning record (Link to SMP).

Remember, even when using an N95, to follow social distancing, hand washing, and other safety recommendations.

If locations require respiratory protection beyond use of an N95 contact the GEMC hotline at 800.260.5796.

If conditions change or the employee becomes uncomfortable while onsite, advise them to exit the location immediately and safely and contact their supervisor.

Elder care facilities

Elder care facilities, such as nursing homes and assisted living facilities may have specific entry procedures to protect their occupants. Contact the location to understand any particular requirements prior to proceeding. If the facility has known cases of COVID-19, follow the policies outlined in this document. 

If you become sick while working outside your home.

[New 6.12.20]

  • If you become sick at work, assuming you are able to do so and get to safety on your own, you should exit the workplace right away using the most direct exit path.
    • Outside the U.S., where applicable, instead of leaving right way, you should follow any local guidance on the use of a designated quarantine / isolation room.
  • If you are unable to exit the workplace or if you are in a designated quarantine/isolation room, those on site will use the existing site emergency plan to arrange appropriate medical support and/or transportation.
    • Local management will contact the Business Continuity and Emergency Management (BCEM) team to initiate any appropriate facility closing/cleaning, communications to and quarantining of individuals.
    • Those in the workplace should not make contact with any bodily fluids of any individual who became sick. At BCEM’s direction, the Global Real Estate team will initiate cleaning of any affected Verizon facility.
    • If your supervisor is not aware that you became sick, the supervisor should be notified. After confirming that the you are safe, your supervisor will work with HR to ensure that your time is coded correctly.
  • Internationally, this process remains subject to local information/consultation processes, where applicable

Shipments of products from impacted countries

In general, because of the poor survival of these coronaviruses on surfaces, there is a very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently, there is no evidence to support the transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods.

Social distancing and quarantine

Social distancing

[Updated 5.18.20]

Avoid mass gatherings and maintain a distance of approximately 6 feet (or 1.8 meters) from others when possible. Download social distancing safety poster.

Social distancing while in workplaces 

[New 5.18.20]

While in the workplace, you must follow all facility rules and make every effort to maintain a social distance of 6 feet (1.8 meters) or greater from others whenever possible. 

At Verizon facilities, Global Real Estate may post site-specific policies on topics such as:

  • use of common resources (refrigerators, closets, phones, printers, etc.) 

  • use of common areas in a facility (e.g., kitchenettes, lobbies, break rooms, wellness rooms, meeting rooms, gyms, copy rooms, beverage/snack areas, canteens, etc.) 

  • movement within the building (e.g., directing employees to specific restrooms) 

As always, you must abide by any site-specific requirements. 

Outside the U.S., any additional local governmental safety and health guidelines regarding social distancing should also be observed.

Getting testing 

[Updated 5.6.20]

Looking for a coronavirus testing site in the U.S.? Access Anthem’s testing sites finder for information on what steps you need to take if you believe you require testing and to locate a testing site in your area.

If you or a family member are an essential employee working in NY outside your home and interacting with the public, NY has testing available for you.

Reporting a new confirmed case

[New 5.29.20]

As we begin to return to our work locations as of June 1, 2020 or later, if there is a new confirmed case of a Verizon employee, contingent worker, contractor, or vendor employee having COVID-19, please use the links below to report it. Reporting a case allows our Case Care Team to connect you with important resources, properly notify those who need to quarantine, and deep clean the Verizon location if necessary. 

  • To self-report, complete this form. If you are already on a leave, follow the extension process (leave section).

  • A supervisor or HRBP may complete information on behalf of an individual if an individual is unable to self-report.



[Updated 3.23.20]

Remain out of the workplace and work from home when possible. Remain alert for symptoms, limit contact with others and seek advice by telephone from a healthcare provider if you experience symptoms.  Refer to the COVID Related Leave section for additional details.

Recovering from COVID-19 to come back to work

[New 4.10.20]

For those with COVID-19, we’ll be with you every step of the way through your recovery to make sure you have access to the care you need. When you’re ready to come back to work, we’ll be there for you too. 

Employees with COVID-19 can return to the workplace after the following criteria are met: 

  • you have had no fever for at least 72 hours (without the use of medicine that reduces fevers); 
  • your other COVID-19 symptoms (e.g., dry cough, shortness of breath, nausea, loss of smell/taste) are no longer present; and 
  • at least 21 days have passed since your symptoms first appeared or you had a positive COVID-19 test result (whichever is later).

Until the above criteria are met, you are not permitted to report to a Verizon worksite. 

Those who feel up to it and are enabled to work from home, may begin working from home sooner as long as you’ve been cleared to do so by a physician. 

The HR/Benefits team will reach out to you to review these criteria. Once you meet the criteria your HR business partner will discuss with you your return to work plan. You may also reach out to your HR business partner directly. 

We will be closely monitoring CDC and other guidance on this issue and will modify these criteria as appropriate. 

Compensation & benefits         Taxes         401(k)         COVID-19 Related Leave         School/daycare closure         Back-up care         Spending accounts         24/7 NurseLine         Telehealth - Digital healthcare solution         EAP

Compensation and benefits

[Updated 5.18.20]

Where required, outside the U.S., this policy may be subject to local information and consultation processes. 

Employees who are working from home, working on the frontlines in our retail locations, call centers and network locations that remain open will have their base pay and benefits protected. Commission treatment may vary by business unit or sales role and will be communicated separately.

Vacation accrual max now 175% (U.S. only)

[Updated 5.15.20]

It is important to recharge ourselves so we encourage all employees to remember to take time off. 

The 150% limit on vacation accrual was increased to 175% in March. This new limit is currently viewable in your paid-time-off snapshot. It will remain in effect through the end of next year. 

For our wireline associates who have reserve days, we’re allowing until the end of May to use those days (specific dates vary by CBA).

Holiday leave update for international (non-U.S.) V Teamers

[Updated 4.17.20]

We understand that you may not be able to travel during planned holiday leave because of current restrictions relating to COVID-19. However, taking time off work is important for your overall health and wellbeing, and is therefore strongly encouraged.  

That said, we appreciate there may be a need for greater flexibility this year, so we are reviewing arrangements relating to carry-over terms, where applicable, in circumstances where not all annual leave entitlement can be taken during the current holiday year period. Rules may vary by country but we anticipate that any new carry-over arrangements will be limited to exceptional COVID-19 related circumstances where you are unable to take holiday due to illness, or where you are prevented from doing so due to critical work-related projects which need to be completed before the end of the holiday year period. In most cases, however, we would expect our existing carry-over rules to apply. 

We strongly recommend that you continue to plan and take your leave, if you have any questions please contact your manager and/or HRBP. 

We will be communicating any changes for your country through About You > Life and Time Off. 

Tuition Assistance Program (TAP)

[Updated 4.20.20]

Questions about the impact of COVID-19 on your Tuition Assistance Program (TAP) benefit? Check out the FAQ for answers regarding courses with an end date of 3.1.2020 or later up to 7.31.2020.

Gym payroll deductions

[Updated 5.18.20]

We’re suspending gym/Verizon wellness center membership payroll deductions until further notice.


[Updated 4.1.20]

Payroll is currently monitoring the guidance issued by the various state agencies to determine the necessary course of action. At this time, there was no guidance on making any changes in taxation as the work from home is deemed a temporary assignment. 

  • You are not required to enroll in the Alternative Work Arrangements (AWA) program at this time.

  • If you already have an approved AWA for either full-time work at home or part-time work at home (1-4 days a week), you don’t need to make any changes to your current telework schedule.

Stay tuned for more details as they become available.

401(k) Savings and Retirement Plan

[Updated 5.4.20]

The coronavirus (COVID-19) has created an increasingly unpredictable market, and it’s natural to want to react. You probably have questions about your accounts and what to do. No matter what decisions you make, Fidelity NetBenefits® will continue to provide quick access to your plan, balances, account information, and any new updates. 

CARES Act Distributions

[Updated 5.20.20]

Under the recently enacted CARES Act, qualified individuals can withdraw up to $100,000 from their 401(k) plan without being subject to the 10% early withdrawal penalty. In addition, qualified individuals have the option to spread the income tax on the distribution evenly over 3 years. They will also be able to repay the distribution to a qualified retirement plan within a 3-year period.  

To qualify for a CARES Act distribution, you must be a “qualified individual” who meets at least one of the following conditions:

  1. You are diagnosed with the virus SARS-CoV-2 or with coronavirus disease 2019 (COVID-19) by a test approved by the Centers for Disease Control and Prevention,

  2. Your spouse or dependent (as defined in section 152 of the Internal Revenue Code) is diagnosed with such virus or disease by such a test, or

  3. You have experienced adverse financial consequences as a result of being quarantined, being furloughed or laid off or having work hours reduced due to such virus or disease, being unable to work due to lack of child care due to such virus or disease, closing or reducing hours of a business owned or operated by the individual due to such virus or disease, or other factors as determined by the Secretary of the Treasury.

To request a CARES Act distribution, please log in to NetBenefits or call the Verizon Savings  Plan [401(k)] Service Center at 1.888.457.9333 to speak to a Service Representative. Representatives are available from 8:30 AM to midnight, Eastern Time, on any day the stock market is open.

For more information, see answers to commonly asked questions relative to the CARES Act and qualified retirement savings plans.

CARES Act Delay of 401(k) loan repayments

Under the CARES Act, qualified individuals (as defined above for purposes of qualifying for a CARES Act Distribution) can defer 401(k) Savings Plan loan repayments through December 31, 2020. Re-amortized loan repayments will automatically re-start with the first paycheck in January, 2021. See below for details.

To request deferment of loan repayments, please log in to NetBenefits or call the Verizon Savings Plan [401(k)] Service Center at 1.888.457.9333 to speak to a Service Representative. Representatives are available from 8:30 AM to midnight, Eastern Time, on any day the stock market is open.

If you choose to defer your loan repayments:

  • Interest will continue to accrue during the Deferment Period.

  • In January 2021, your loan will be re-amortized, plus accrued interest during the Deferment Period, over the remaining term of the loan plus the length of the Deferment Period.

  • The repayment amount of the re-amortized loan will reflect the remaining outstanding principal balance of the loan (including any past due amount) and the interest rate on the loan including the interest that accrued during the Deferment Period.

  • Your loan payoff date will be extended for the same duration as the Deferment Period.

COVID-19 Related Leave

[Updated 5.18.20]

We’ve expanded our work-from-home strategy to include a significant percentage of our V Team and we continue to deploy other working arrangements to support you during this time. However, some of you are unable to work-from-home for health, childcare, or other reasons. If you find yourself in such a situation, we provide some leave of absence support for when you may need to balance work responsibilities with the realities you are dealing with at home and with health.

The COVID-19 specific leave of absence policy provides 100% of pay for up to 8 weeks, then reduced to 60% of pay for up to 18 weeks. If you are medically diagnosed with COVID-19, we will provide 100% of pay for up to 26 weeks or until you are medically cleared to return to work whichever happens first. Please refer to the scenarios below and follow the appropriate steps.

These leaves coordinate with any available government benefits, including benefits available outside the U.S., where local policies may already provide for equivalent or greater leaves.

Please note: If you work in the field and are not feeling well, do not report to work, follow your organization’s protocol for reporting illness, and contact your HR Business Partner for further guidance regarding coding.

Expand All


Locked out of your account? If you are locked out of your account while trying to apply for a leave, see how to reset your password.

Locate your HRBP

[New 3.24.20]

Forgot the name of your HR Business Partner? Simply type "My HR Business Partner" or "My HRBP" in the search boxes on About You, VZWeb, or the digital Verizon Assistant (the "to do" chatbox).

School/daycare closure policy

[Updated 3.12.20]

If an employee’s school or daycare facility has been closed because of a suspected or diagnosed case of COVID-19 in the school/daycare, please refer to our new leave policy posted above.

Backup care reimbursement program

[New 5.15.20]

We continue our support of you and your families by extending the back-up/elder care reimbursement program. 

To simplify and streamline the process, the reimbursement program will be administered in-house. For temporary child/elder care services by a caregiver of choice, you will be reimbursed $15 per hour with a maximum payout of $100 per day, per family. 

For additional program details, refer to the Backup Care Reimbursement Policy and FAQ.

Summer camps for kids

[New 6.16.20]

If sending your child to camp is not for you this year, why not go virtual? Check our the virtual summer camps list categorized by age for a wide range of choices. If live camps are more to your liking, here is a helpful search tool that narrows it down by area, type of camp, age group, religion, culture, special needs as well as other criteria.

Spending accounts

Dependent Day Care Spending Account - change in election amount

[Updated 3.27.20]

If your day care expenses have changed as a result of the COVID-19 related closures, you may update your annual election amount on line.  

  • From About You, go to BenefitsConnection  

  • On the BenefitsConnection home page, under "I Want To" select "Report a Life Event"

  • Then select "Significant Change in Dependent Day Care Costs"

  • Follow the prompts

Please note that if you want to stop your contribution entirely, you may only reduce it to the amount you have contributed year to date.

Health Care Spending Account - change to eligible expenses

[Updated 6.24.20]

Under the recently enacted CARES Act, the definition of eligible health care expenses under flexible spending account plans can now include over-the-counter (OTC) medical products obtained without a prescription and menstrual products. As a result, effective January 1, 2020, you can use your Health Care Spending Accounts to cover the cost of these products purchased in 2020. View the FSA Store page as a  good point of reference for coverage eligibility.

You can proceed with purchasing these products, but you will need to retain the receipt that shows the name of the product, price and date of transaction.  You can submit the receipt along with your spending account claim to be reimbursed.

  • If you have detailed receipts for over the counter or menstrual products that you purchased since 1.1.2020, you may submit those for reimbursement as well (note that non-itemized credit card receipts are not sufficient) 

  • Please do not use a highlighter on your receipts to draw attention to the products for reimbursement as that will cause imaging issues 

To submit your claim online, go to BenefitsConnection > Spending Accounts > Enter New Claims. Follow the prompts to complete the necessary information and upload your receipt. You can also fax or mail in your receipt with a claim form. To do this, go to BenefitsConnection > Spending Accounts > More Account Options >View Forms > Health Care Spending Account Claim Form. Complete the form according to the instructions and fax with your receipt to 855.785.3471 or mail with your receipt to the Verizon Benefits Center, P.O. Box 8999, Norfolk VA 23501-8999.

Health Care Spending Account - Mid-year enrollment or change in election amount beginning July 1

[New 6.24.20]

Legislation has been passed that permits mid-year election changes to your Health Care Spending Account (HCSA) as a result of COVID-19.  Beginning 7/1/2020 you may enroll or update your annual election amount on line.  Any updates made will apply prospectively only; they will not apply retroactively. 

  • From About You, go to BenefitsConnection

  • On the BenefitsConnection home page, under “I Want To” select “Report a Life Event”

  • Then select “COVID Relief Health Care Spending Account Changes”

  • Follow the prompts

If you want to enroll in a HCSA or make a change to your election, you must do so between 7/1/2020 – 8/31/2020.  Please note that if you wish to reduce your election amount, you may only reduce to the amount you have a) contributed year to date or b) been reimbursed for – whichever is greater.   If you elect to enroll or increase your election, the new amount will be taken ratably over the remaining paychecks in the year.

The claims submission deadline of 5/31/20 for 2019 plan year reimbursements has also been extended.  You may continue to submit claims for reimbursement from the prior plan year (January 1, 2019 - March 15, 2020) beyond 5/31/20. 

A Summary of Material Modification regarding this change will be sent to your home address on file at a later date and will also be available for review in the Library section of BenefitsConnection.

If you aren't feeling well...

[Updated 5.18.20]

As always, if you aren’t feeling well from a cold, strep throat, or just know that you are physically unwell…

  • Stay home if you are sick
  • Alert your supervisor (via call or whatever electronic means are typically used in your workplace to report absences (text, email, etc.)
  • Consult your healthcare provider so you can start getting better
  • Code your time as however illness is treated in your workgroup (if unable to work from home);
  • Follow your doctor's instructions... if however you are diagnosed with COVID-19 or a physician tells you that you are presumed positive for COVID-19, contact your HRBP and follow the COVID-19 Leave guidelines
  • Return to work when you are better
  • Don't get your co-workers sick!

Anthem’s 24/7 NurseLine  (U.S. employees only)

[Updated 3.30.20]

Anthem’s 24/7 NurseLine provides Anthem members with no-cost, telephonic access to Anthem registered Nurses 24 hours a day, 7 days a week to:

  • answer health-related questions
  • assist with symptom triage
  • provide guidance and treatment decision support

 The NurseLine is available to all members regardless if they are calling regarding COVID-19, or any other illness, condition or symptom. Members may reach the 24/7 NurseLine at 1.866.534.8434. If you are not an Anthem member, please call your insurance carrier’s NurseLine.

    Telehealth - Digital healthcare solution

    [Updated 3.23.20]

    We recommend you use telehealth when possible to help prevent the spread of infection and improve access to care. 

    • If you are enrolled in the Anthem plan, you have two ways to access telehealth services:

    • Directly through your healthcare provider; or

    • LiveHealth Online (see more information below).

    • If you are enrolled in an HMO medical plan, reach out to your insurance carrier to see if telehealth services are covered and any applicable cost for these services.

    In addition to the above, we are temporarily waiving the co-pays for telehealth services for Anthem plans and where permitted for the HMO plans.

    LiveHealth Online

    With LiveHealth Online (LHO), you can have a video visit on demand with a U.S. board-certified doctor using your laptop or the LHO App on your mobile device. No doctor visit is needed. And if medically necessary, the doctors can send a prescription to the pharmacy of your choice. 

    Download the free LiveHealth Online mobile app (iOS and Android) or go to

    Contact LHO’s 24/7 customer support line at 1.888.548.3432 or email for assistance.


    [New 4.9.20]

    WebMD is a trusted source of health information during these times. Access their site for  regularly updated coronavirus information.

    Wellness on Yahoo! Life

    [New 5.6.20]

    Looking for more wellness news and resources? Check out the Yahoo! Life site.

    Say good-bye to smoking/vaping

    [New 3.27.20]

    Are you are experiencing increased cravings to smoke or vape as a result of stress brought on by the coronavirus pandemic? WHO has recently stated that using tobacco products can put you at a higher risk of coronavirus infection. Smokers are likely to be more vulnerable to COVID-19 just by the hand-to-mouth nature of smoking, in addition to smoking’s impact on lungs. Consider using this as an opportunity to break the smoking/vaping habit.  

    Start now. Register for Craving to Quit cessation program sponsored by Verizon at The program offers a digital app, telephonic and online education, and nicotine replacement options.

    Emotional Health

    Emotional health is an important part of overall health. Use the Verizon and external resources below to get help in coping with life’s changes during this unprecedented time.

    Employee Assistance Program (EAP)

    [Updated 4.21.20]

    EAP is a confidential, free service available to all employees and their family members. EAP provides advice, referrals and information that can help you relieve stress, including face-to-face and telephone counseling. Visit About You for country-specific details.

    On the About You EAP page, you can find timely information and resources including:

    • myStrength, a free app available to all U.S. employees and family members, which can help you manage stress, anxiety, chronic pain, and more. It’s safe, secure and personalized and has recently added strategies for coping with this COVID-19 event. Register in EAP for free access.

    • Other resilience and emotional wellness resources.

    • Prerecorded “Keep Calm and Carry On” prerecorded on-demand webinars to help us adjust to our new reality with strategies to tackle feelings of anxiety and practical advice for working from home.  Sessions are available in: EnglishChinese | French

    EAP mindfulness webinars can help you stay centered and focused.

    Got a little tension at home? Register for a free 10-minute live mindfulness exercise to help you and your family stay well and balanced. New sessions are added weekly.

    COVID-19 mental health resource hub

    [New 4.9.20]

    Anthem joined forces with Psych Hub, a free digital hub to help members with the stress resulting from COVID-19. This hub brings together a variety of resources to help cope with social isolation, job loss and mental health issues.

    Community support sessions by Modern Health

    [New 4.7.20]

    While Modern Health is not a Verizon provider, we are familiar with their services. It’s offering a series of free Community Support Sessions to help cope with the challenges and uncertainty caused by the COVID-19 coronavirus. 

    Parents of children with special needs

    [New 4.7.20]

    The non-profit Child Mind Institute has digital tools to help families navigate this crisis and provide extra support to parents whose children need specialized care.

    Looking for support in Spanish? Access Spanish resources on their site and visit Facebook for Spanish Facebook Lives hosted twice each week.