Resources          Return to new BAU          Return to office          Technical support          Ship to Home ordering program          Phishing and other threats          Integrity          Community          Virtual Volunteering          Immigration

Working from home resources

[Updated 5.18.20]

Working from home has some unique challenges. Here are some resources to help you get set up, stay productive, accountable, connected, and manage work/life boundaries while working from home.

Upskill at home

[New 4.9.20]

Our Learning Portal 2.0 provides ample opportunities to invest in your learning and development year-round, should you have the time and interest. Access curated pathways, plans and content from our partners, including Verizon’s own VZLearn, Harvard ManageMentor & Harvard ManageMentor SPARK, LinkedIn Learning and Pluralsight. New to the Learning Portal 2.0? Check out these instructions.

And, if you are looking to prepare for business and technical certifications, you can access Get Certified from Learning Portal 2.0.
Download step-by-step directions on how to get started today.

Learning resources for boosting your health and wellness

[New 4.17.20]

Need some support? Want to learn how to build healthy habits? Or are you just curious to see what's available when you need it in the future? 

Check out the new learning plan for boosting your health and wellness. The plan is broken into three areas to make it easy to find what you're looking for, with learning items and resource links under each:

  • Emotional health: managing stress and anxiety and using mindfulness and meditation tools

  • Physical health: exercise, healthy eating, and medical support

  • Social health: parenting, caring for others, and maintaining important social connections

Be healthy while working from home

Our Verizon coaches are providing resources for you while you are working from home to keep you healthy and motivated. Check out the following:

When our regular routines change, it is easy to forget about our own health and wellness. Use this social series of daily tips to keep yourself healthy and fit throughout the course of your day.

Check it out on your favorite social channel and share your thoughts:
Facebook  - Instagram  - Twitter  - LinkedIn

Returning to our new business as usual (BAU)

[Updated 12.9.20]

Our COVID-19 response strategy has focused on three phases to prioritize the health and safety of our employees. We started our transition to phase 3 - our new business as usual - in June with a small group of V Teamers returning to the office.

Subsequently, we expanded our phased return to office by providing additional groups of V Teamers access to offices in the U.S. on a weekly rotating basis. In other locations, especially in Europe, we've been enabling access beginning in late August, country by country, following local information/consultation processes. Until you’re notified that access to your office has been enabled, you should follow your local leadership guidance.

On December 9, we announced that we are extending phase 3 through the first quarter of 2021.

  • Those working from home will continue to remain remote.
  • Those with daily access to the office will continue to have access as needed.
  • Those with rotating access will continue with a weekly schedule when they need to access the office for a business-critical purpose.

At this time, V Teamers should maintain their current work locations and should not make any plans to relocate. We’re learning from the V Team adjusted working arrangements and applying them to future considerations of new ways of working. Once we finalize our new ways of working, we’ll let you know more.

As we continue to monitor what is going on around the world, it's important to remember that COVID-19 is very much present and will require us to remain vigilant and agile as we determine the best course of action for our employees and customers.

International employees: See what you need to know about phase 3 – our new BAU.

Watch the video to hear an update from Christy on continuing to operate in our adjusted state through the first quarter of 2021.

By staying safe at and outside of work, you're not just protecting yourself, your loved ones and your co-workers, you're also helping to ensure we all can be there for our customers when they need us most.

Follow the same measures outside of work that we've adopted internally. That means wearing a mask, social distancing, monitoring yourself for symptoms and minimizing contact with others.

 

What you need to know about phase 3 - our new BAU.

[Updated 12.11.20]

Rotating schedule and group assignment.

[Updated 12.11.20]

Some of our office-based employees working from home were randomly assigned to groups: A, B, C and D. These groups correlate with a weekly rotating schedule that started in July and extends through March 2021. Groups rotate weekly, with each group having access to the office for one week every four weeks.

You can find your group assignment on VZWeb, along with the weekly rotating schedule displayed below. You will not have permission to enter a building unless it is your designated week.

Click the image for a 3-month view.

We adopted a phased approach to gradually reintroduce office access to ensure a safe transition and to minimize impact and exposure to entire workgroups. No more than 25% of employees will occupy an office at any given time to adhere to the safety measures in place. Please note, this is not mandatory and you should receive guidance from your leaders on whether it’s appropriate for you or your teams to access the office. If you have any questions, please consult your supervisor.

Preparing for a rotational schedule.

1. Complete all mandatory training before returning to the office.If you are an employee who is currently accessing or returning to an office, complete mandatory protocol training to support a safe transition and help you navigate the office environment. We recommend completing the training closer to the date of your return to ensure you are up to speed on the latest protocols.

2. Ensure you have access to a thermometer prior to returning to the office. You are required to complete a certification through the RTO tool before entering the building on the days you intend to enter the office. This process includes taking your temperature to certify it is below the threshold set for your jurisdiction. If you do not have access to a thermometer, please notify your supervisor and order a thermometer through this process.

3. Complete the certification through the RTO tool before entering a Verizon location. You are required to complete the RTO certification each day that you plan to access a Verizon location to verify whether you can enter the office based on specific criteria.

Every Friday before your scheduled week in the office, you will receive an email with instructions on how to certify compliance with Verizon and local jurisdiction requirements before you can return to the office. It’s your responsibility to complete the self-certification before coming to the office and have the confirmation to present to security, as needed. You need to complete the self-certification only on the days you intend to access the office.

Mandatory Return to Work training

[Updated 8.4.20]

Before you return to your work location, you must complete the mandatory Return to Work training to ensure you understand and adhere to the on-site protocols that are in place to keep you safe. This 10-min training is required for any V Teamer who is deploying outside their home. Please note, you will not be able to access the Return to Office tool until you complete the training. Please find the training here. Should you have any questions, please email LearningPortalAdministration@one.verizon.com.

Return-to-Office (RTO) tool

[Updated 11.2.20]

We continue to evolve the RTO tool to support our transition to return to the office and help employees navigate the office environment. If you plan to work outside of your home at a Verizon office or another work location, you’ll need to certify via the RTO Tool before doing so.

You can access the RTO tool in several ways:

  • From your laptop on your VZWeb while connected to the Verizon VPN

  • On your Verizon-issued mobile device through the Verizon@Work app while connected to the Verizon VPN using Pulse Secure

  • And on your laptop or mobile device through the link in your reminder email or text message using multi-factor authentication, including your SSO credentials

If needed, you can change your primary location and/or add up to five Verizon locations to visit during the day through the RTO tool before certifying. You can also enter one vendor/customer site per day for certification, until policy allows for additional locations. Note: This is not intended for Field Technicians, who can continue to certify at their primary location. It can, however, be used to switch to an alternate location if the primary location is at capacity.

In addition, if you make a mistake while certifying, you can request a certification reset without requiring your manager’s intervention. Access this form to reset your access. Refer to the user guide for instructions on how to request a reset.

Retail employees certification process.
Employees working in retail locations should follow the process outlined in Return to Work training and guidance provided by leadership. This includes:

  • Completing wellness precheck at home (using a thermometer provided through the retail store)
  • Coming to store only if healthy
  • Completing the certification at the store using POS tablets.

More information. See Frequently Asked Questions for more information:

Need help? If you have issues with accessing the tool contact:

Return to Office (RTO) Leader Resources

[Updated 11.2.20]

Exceptions

If you manage a team, you can take action through Manager Self Service (MSS) for RTO Exception requests for unscheduled office visits of your team member(s). You can also request certification resets and access to non-primary locations for your employees through MSS and delegate the submission of exception requests, similar to other MSS delegations. Review the quick user guide for additional details.

Team RTO report

If you manage a team that’s returning to the office, you can access your direct team members’ groupings under the My Team section on About You. Look for a “Return to Office” tab. You can also export the list into a report. View access and reporting instructions or contact rtosupport@verizon.com with any questions.

RTO Dashboard

The RTO Manager Dashboard is available for people leaders. It provides an at-a-glance view of the daily and historic volumes of employees who are authorized to Return to Office, including totals by category and across various steps in the certification process with drill through reporting. View Manager Dashboard user guide for definitions and quick how-tos.

On-site protocols

[Updated 12.16.20]

We have implemented comprehensive safety procedures and on-site protocols, including social distancing practices, common area etiquette, and company-provided face coverings for employees in the office. Please refer to our overview of our on-site protocols.

While every office space is configured differently, regardless of the floor plan in the offices across the business, available desks are marked with signs to maintain safe social distancing. We will manage how our employees enter the buildings, where they’ll sit, as well as the workflow around the building. Certain facilities, like gyms and cafeterias, remain closed to avoid large gatherings of employees.

Company-provided face coverings are required when in Verizon offices except when eating or drinking in a designated break area and only if you are able to maintain social distancing. Face coverings are provided to U.S.-based V Teamers who are returning to the office.

Need more detail? Check out the onsite protocol FAQ.

Global Real Estate Update

[New 12.22.2020]

With many V Teamers working remotely and not requiring regular access to the office, we did an audit of our work locations to determine what makes sense moving forward. To be mindful of resources, we have decided to temporarily eliminate access to several offices that have remained mostly unoccupied since the start of the pandemic.

Here is a list of offices that are being temporarily made inactive. If you are in one of these work locations, please check to see if an alternate office is available should you need access to and are approved to enter. If no alternate office location is listed, please continue to work remotely until further notice.

Technical support

[Updated 3.16.20]

End-User Support Tech Stops and Walk-Up Stations are closed until further notice. The IT Service Desk continues to offer you technical support online and by phone.

Visit At Your Service first to:

Or call 1.866.899.4872 to speak with an IT Service Desk technician.

Resetting your password

If you are working from home and are locked out of your account or need to create/reset your SPIN, call our Service Desk:

You will be able to use our self-serve feature offered through the IVR to reset your account.

Connecting to VPN

[New 4.6.2020]

As of today, our VPN infrastructure has plenty of capacity to support our employee user base. Our enterprise network engineers are closely monitoring the VPN environment and can move new incoming connections to alternate data centers seamlessly to maintain good experience and troubleshoot any disruptions. 

Please connect to the VPN locations which are the closest geographically to you. If you experience an issue with a particular location, please disconnect and connect to the next closest VPN location. If you continue to experience problems, please contact the IT Service Desk.

Guidance on office furniture and equipment

[New 5.22.20]

Here are some updates on the current Verizon policy as it pertains to providing employees with furniture and equipment during the COVID-19 response period. 

Office equipment. 

Equipment is available for order using the Ship to Home process and includes items such as computer, monitor, keyboard, docking station, mouse, headset, necessary cords and cables, power surge protectors. Please follow the ordering process that’s specific to your group and geographic location. You will need to secure approvals (based on the policy statement CPS 103). 

Office furniture.
Verizon is not generally providing office furniture. No one may remove furniture from a Verizon facility without the Business Continuity & Event Management Center (BECM) approval. If you are looking to obtain furniture for your home office (desks, chairs, etc.), you may purchase and pay for it on your own. Employee discounts are available to purchase office furniture for personal use from Staples, Herman Miller and Steelcase. To learn more, visit About You/Employee Discounts.

If you have special needs and require additional supplies, please speak with your HR business partner.

Ship to Home ordering program

[Updated 9.23.20]

To better support you while you work from home during COVID-19, we are making it easier to order essential IT equipment and office supplies through our ordering systems and have them shipped to your home address. Please work closely with your teams to only order the equipment necessary for performing work from home. These orders will require approval per CPS-103 policy.

Ordering essential IT equipment

U.S. employees can place orders for IT equipment, through our At Your Service (AYS) catalogs accessible from the Verizon home page. Our supplier partners, SHI & PCM, will fulfill these critical orders and ship them to your home address. Here is how to.

  • Go to At Your Service.

  • Select Request Something, then navigate to either Desktop/Laptop/Mac Requests or to Computer Accessories.
  • To enable Ship to Home, select Alternate Shipping Address and type in your home address. Failure to select the alternate shipping location will cause your order to be shipped to your regular work location.
  • Only approved essential IT equipment orders from the list of items below will be processed for Ship to Home, after you obtain approval for order. These items include:
    • Laptop/desktop kit
    • Thin client
    • Monitor (up to 24”)
    • Ethernet cord
    • Docking station
    • Mouse
    • Keyboard

See this quick reference guide for step-by-step instructions.

Need help?
For support on IT orders through AYS, please reach out to it.procurement.requests@one.verizon.com.

Ordering essential office supplies/thermometer/face masks

U.S. employees can use our SAP ARIBA catalog platform to order essential office supplies to their home address. Complete STEP 1 before starting STEP 2.

STEP 1. Add your home address to Ariba Shipping.

Email your direct manager to gain his/her email approval to have catalog items to be shipped to your home address. In your email, list only the items you would like to purchase from the Approved Item list. Once you receive manager email approval, forward that email to AYS at ERP-HelpDesk@verizon.com. In the same email, provide the ship-to address and identify your ordering system (Ariba PeopleSoft 9.1 or SRM nSAP or SRM vSAP) if you know it.

Allow for 24-48 hours for Verizon IT to upload your home address, wait 24 hours to start STEP 2, after you receive confirmation from IT. Please note that this address will be added to a Procurement (non-HR) system.

STEP 2. Shop in Ariba.

  • Go to the Verizon ERP portal.

  • Select Shopping, then Shop for Goods/Services.
  • Select ARIBA Guided Buying or Buying & Invoicing. Some users will have the vSAP SRM Shopping Cart option instead. Select from the Ariba / SRM Catalogs of the vendors listed below; Staples, Sencommunications & KGP
  • Staples Special Catalog
    • Computer paper
    • Legal notepads
    • 1-subject notebooks
    • 3-ring binders
    • Plastic / corrugated file boxes
    • File folders, dividers
    • Plastic sheet protectors
    • Envelopes
    • Shipping labels
    • Paper clips
    • Post It notes
    • Ballpoint pens and permanent markers
    • Rubber bands
    • HDMI cables
  • Sencommunications Catalog
    • USB headset
    • Non-USB headset
  • KGP Special Catalog
    • Thermometer (1 per order)
    • Face mask
  • Remember to use the new Ship To Home code created by the ERP Help Desk. Update the Ship To field in the ARIBA Catalog Requisition before submitting for PO Approval. Update the Ship to Site Code in the vSAP SRM Shopping Cart before submitting for PO Approval.

Check out step-by-step instructions on how to order office supplies, how to order a headset and how to order a thermometer/face mask.

International ordering
The Ship to Home program supports employees in the EMEA region. See this quick reference guide for step-by-step instructions.

APAC employees can use these quick reference guides for instructions on how to order PC accessories & peripherals and stationery.

Latin America-based employees should continue to work with their Global Real Estate partners to identify critical needs. For procurement support, reach out to VZBLATAM@one.verizon.com

For a thermometer purchase, please expense the item by placing “COVID-19" in the title of expense report with Accounts Payable. The purchase price should not exceed 18 USD.

Returns
If you need to return an item you’ve ordered (laptop, monitor, and other accessory equipment), please hold on to your item. We will provide instructions on returns shortly. We will not accept returns on the office supplies listed above.

Need help?

  • If you have difficulty in placing your PeopleSoft 9.1 ARIBA Catalog order, email Ariba.Support@verizon.com.

  • If you have difficulty in placing your vSAP / nSAP SRM Shopping Cart order, click on the Contact Us tab on the right side of the ERP portal home page.

  • Verizon Connect employees should reach out to Ariba.Expansion@verizon.com.

Beware of phishing and other threats

[Updated 5.21.2020]

Fraudsters leverage events like COVID-19 to spread malware and steal credentials, including passwords and other sensitive information, through phishing.

Our Verizon Corporate Information Security team and other law enforcement agencies want us to be on the lookout for scams.

As a reminder, no Verizon employee should contact you requesting sensitive information like your username, password, DUO token, etc. They would also not reach out to you unsolicited to redirect you to any unfamiliar websites.  As we begin to return to office, you may receive official Verizon emails and text messages with procedures for checking in. Please leverage the knowledge below, to avoid scams.

If you are contacted, by any means, such as phone, text message, social media, or email, do not provide any information. Stay extra vigilant during these unprecedented times.

Security best practices when using online meeting tools (Zoom, WebEx, etc.)

[New 4.14.20]

Follow these security guidelines:

  • Be on the lookout for emails or meeting invites that claim to be from Zoom or other online meeting tools:
  • Don’t click on links via email, websites, social networks or apps from sources you don’t recognize.
  • Give extra scrutiny to emails/meeting invites that have the external email indicator [E], contain suspicious links or attachments, have misspellings or typos, or are urgent in nature.
  • Conduct all internal online meetings through our corporate tools only (Cisco WebEx and Google Hangouts Meet).
  • Use WebEx security features such as waiting rooms and password protection for increased level of access control when needed. To learn more, see Security Best Practices for WebEx Meetings (KB0029615).

  • Only use external online meeting tools (such as Zoom) for attending meetings organized by those outside of Verizon. For additional information, see I Need to Install Zoom for Video Meetings (KB0029330).

  • Only share meeting links and details with meeting participants.
  • Only accept and open meeting invites from expected and trusted sources.

Act with integrity

[Updated 3.25.2020]

As we settle into the new normal and finds ways of working differently, what cannot change is our commitment to acting with integrity and following our Code of Conduct.

For ethics advice and guidance, or to report any concerns about potential misconduct, contact the VZ Compliance Guideline, 24x7, at 844.VZ.GUIDE, vzguide@verizon.com, or verizonguideline.com

For international dialing instructions, go to verizon.com/about/vzguide/international.

Community

Virtual volunteering

[Updated 3.31.20]

COVID-19 has fundamentally changed the way we live, but it has also caused deeper disruptions for our most vulnerable community members. Many V Teamers have asked, “How can I help?” 

Our Corporate Social Responsibility team is working with our nonprofit partners to curate virtual volunteer experiences that help communities directly impacted by COVID-19. Should you have the time and interest, the first step is creating your profile on our Volunteer Platform and then searching for virtual volunteer opportunities that interest you. New opportunities will be added daily. Remember as socially distanced as we may be, we’re all in this together.

Lastly, we also activated our Disaster Relief Incentive Program (DRIP) to honor your charitable contributions. Verizon has selected five organizations that we'll do a 2 for 1 match for every employee donation, so your dollars go even further to help communities rise up and recover.

Aunt Bertha social support services

[New 4.7.20]

Anthem is providing support to its members who may need help with food, housing, job training, transportation and other social support. They're partnering with Aunt Bertha to connect individuals and families to social services in their communities. Members can access these services by visiting Aunt Bertha and entering their ZIP code.

Nextdoor app

[New 4.7.20]

Proximity is vital in times of uncertainty. Use Nextdoor to get critical updates from your local authorities, ask your neighbors for help, or step up to offer help to neighbors in need. Join your neighborhood at nextdoor.com.

Please note: Nextdoor is a third-party app. Verizon does not guarantee its security or endorse its use. Please read the Nextdoor terms of service and privacy policy to understand your rights before use. 

Immigration/sponsored employees

[Updated 3.18.20]

If you are a Verizon foreign national employee with temporary work authorization and are relocated to an additional (or alternative) worksite(s), here is what you need to know.

Working from home         Gloves         Face coverings         General safety guidance         Working where COVID-19 is likely present         Product shipments         Social distancing & quarantine         Return to work         COVID-19 Safety Plan

Working from home

[Updated 3.24.20]

We understand that many local, state, and national government agencies are asking people to self-quarantine and support social distancing. We are in constant contact with officials to make sure our policies are in alignment with any new and emerging information. Our work-from-home strategy, essential staffing model for retail stores and travel policies are compliant with current directives as we are a critical infrastructure company and therefore approved to stay open and serve our customers. Should the direction change, we will update our policies and notify any impacted employees.    

As a precautionary measure, we've implemented a work-from-home strategy for many employees until further notice. Verizon leaders have been working on enabling people to work-from-home and expanding that strategy where possible. For employees where it’s not practical to do their job at home, we're ensuring that our facilities remain safe places to work.

At Work

Gloves

[Updated 4.9.20]

The World Health Organization has indicated that regularly washing your bare hands offers more protection against catching COVID-19 than wearing rubber gloves. You can still pick up COVID-19 contamination on the rubber gloves. If you then touch your face, the contamination goes from your glove to your face and can infect you. For some assignments/locations, gloves may be required and employees must comply with such requirements. 

If you wear gloves, wear nitrile because of allergies; and remove the gloves by inverting and avoiding contact with the outside of the glove. See the safety video for instructions on how to safely remove used gloves.

Disinfecting wipes, hand-sanitizer and hand washing

[New 5.18.20]

Disinfecting wipes and hand sanitizer gel are available in our offices. Employees are encouraged to use these wipes to sanitize work areas before beginning work and after completing work. After use, wipes must be placed directly in a lined trash can. All work areas will be cleaned on a regular basis by the real estate team. You should continue to wash your hands regularly and thoroughly while at a work location. 

Important safety videos:

Face coverings

[Updated 12.16.20]

Employees

All Verizon employees, as well as any on-site contractors/vendors/third parties/customers, must wear face coverings when:

  • in Verizon offices, retail stores and network facilities, except when eating or drinking in a designated break area while maintaining social distancing
  • when in a customer's home
  • when outdoors and social distancing cannot be maintained
  • when required by law

Verizon has issued employees who are working outside of the home face coverings. Employees should use company-issued face coverings when working.

In addition, we recommend that U.S.-based employees comply with the guidance of the CDC that all individuals should wear face coverings whenever in a public setting in which social distancing is difficult to maintain (e.g., grocery stores, pharmacies, etc.) to limit potential exposure and community-based transmissions. This may include your commute to/from the workplace. For employees outside the U.S., any additional local governmental safety and health guidelines regarding the use of face coverings in public settings should be observed.

Verizon is making available face coverings for all employees who are deployed out of their homes and employees must wear the Verizon-provided face covering under the circumstances described above.

Face coverings may be reused as long as they are in good condition. Disposable face coverings can be placed in any lined trash can. Cloth face coverings can be laundered in a standard washing machine.

The use of a face covering is not meant to be a substitute for other protective measures. Employees must continue to practice social distancing, handwashing hygiene, and follow other safety requirements provided on this page and elsewhere.

If there is a reason you cannot wear a face covering in compliance with this policy, contact your HRBP.

Retail Customers

For the safety of our employees and fellow customers, we require our customers to wear face coverings when in our retail stores. If a customer does not have a face covering, Verizon will provide a disposable one for the customer's use. If a customer refuses to wear a face covering, he/she will generally be asked to leave and to conduct the transaction either by phone or digitally.

More information.

Refer to the FAQ for additional information on the CDC’s latest recommendation around face coverings. Should you need further guidance, please contact your supervisor, HR Business Partner, or Ask Christy.

We will continue to update these FAQs as this situation evolves.

Guidelines for employees sharing a vehicle

[New 9.18.20]

When riding with someone, do the following:

  • Maintain pairings of the same employees whenever possible to reduce exposure.
  • Both the driver and the passenger must wear a face covering when social distancing cannot be maintained.
  • Practice social distancing at work centers, in parking lots, and at work sites.

General safety guidance

[Updated 5.18.20]

  • Wash or disinfect hands upon entry.
  • Put on any PPE.
  • Maintain a social distance of 6 feet (1.8 meters) or greater. Do not shake hands or contact others. Avoid congested areas.
  • Do not touch your eyes, face or mouth, even when wearing gloves.
  • Use cones to isolate others from the work area where practical.
  • Avoid contact with surfaces unrelated to the work.
  • Use disinfecting wipes to clean surfaces before contact and tools after use.
  • Remove and dispose of gloves upon exiting.
  • Wash or disinfect hands after glove removal.
  • Wear face coverings whenever in a setting in which social distancing is difficult to maintain and require all visitors to do so. Non-essential visitors are not permitted at Verizon worksites.
  • If you have to sneeze or cough, cover your face before doing so. If a tissue is available, use a tissue and then throw in trash. If a tissue is not available, use your elbow to cover your face before sneezing or coughing.
  • Avoid in-person meetings. If an in-person meeting is necessary, limit participation to only those who must be present (in no event more than 10 attendees) and follow social distancing.
  • For managers:
    • Stagger work start and stop times where practicable to limit the number of individuals entering and leaving the worksite concurrently.
    • Stagger lunch breaks and work times where practicable to enable operations to safely continue while using the least number of individuals possible at the site
    • Limit the number of individuals who can access common areas, such as restrooms and break rooms, concurrently to a minimum
    • Limit sharing of tools, equipment, and machinery;
    • Provide sanitization materials, such as hand sanitizer and sanitizing wipes, to workers and visitors, whenever possible; and
    • Implement frequent sanitization of high-touch areas like restrooms and break rooms.

Working where COVID-19 is likely present

[New 4.7.20]

Our highest priorities are the health and safety of our V Teamers and customers. We continue to monitor COVID-19 developments and adjust business practices and safety procedures.

All work inside locations where COVID-19 is likely present, including medical facilities, hospitals, testing centers or areas and buildings under quarantine that can be deferred without endangering public safety should be deferred. 

If work cannot be deferred, employees at higher risk of severe illness to COVID-19, according to the Centers of Disease Control and Prevention (CDC), or who have household members at higher risk, should not enter these locations.

Before completing work inside areas where COVID-19 is likely present, establish a point of contact at the site. Confirm with your site contact the following:

  1. You will not be entering any area where there are confirmed or potential COVID-19 patients present.  (If it would be necessary to enter such an area then before doing so, contact the GEMC Hotline at 800.260-5796 to asses if additional resources are required)

  2. An escort will be available to assist you with social distancing and help you navigate around any areas where there are confirmed or potential COVID-19 patients present.

  3. If there are any facility-specific protective measures you must follow.

If the work cannot be deferred, a National Institute for Occupational Safety and Health (NIOSH)-approved N95 respirator (or other country-specific approving body and appropriate respirator type) will be provided for your use.

If a U.S. employee is using an N95, they must be provided a copy of the Voluntary Use of Respiratory Masks safety lesson plan to comply with Appendix D of the OSHA respiratory protection standard. This must be documented in their learning record (Link to SMP).

Remember, even when using an N95, to follow social distancing, hand washing, and other safety recommendations.

If locations require respiratory protection beyond use of an N95 contact the GEMC hotline at 800.260.5796.

If conditions change or the employee becomes uncomfortable while onsite, advise them to exit the location immediately and safely and contact their supervisor.

Elder care facilities

Elder care facilities, such as nursing homes and assisted living facilities may have specific entry procedures to protect their occupants. Contact the location to understand any particular requirements prior to proceeding. If the facility has known cases of COVID-19, follow the policies outlined in this document. 

If you become sick while working outside your home.

[New 6.12.20]

  • If you become sick at work, assuming you are able to do so and get to safety on your own, you should exit the workplace right away using the most direct exit path.

    • Outside the U.S., where applicable, instead of leaving right way, you should follow any local guidance on the use of a designated quarantine / isolation room.
  • If you are unable to exit the workplace or if you are in a designated quarantine/isolation room, those on site will use the existing site emergency plan to arrange appropriate medical support and/or transportation.
    • Local management will contact the Business Continuity and Emergency Management (BCEM) team to initiate any appropriate facility closing/cleaning, communications to and quarantining of individuals.
    • Those in the workplace should not make contact with any bodily fluids of any individual who became sick. At BCEM’s direction, the Global Real Estate team will initiate cleaning of any affected Verizon facility.
    • If your supervisor is not aware that you became sick, the supervisor should be notified. After confirming that the you are safe, your supervisor will work with HR to ensure that your time is coded correctly.
  • Internationally, this process remains subject to local information/consultation processes, where applicable

Shipments of products from impacted countries

In general, because of the poor survival of these coronaviruses on surfaces, there is a very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently, there is no evidence to support the transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods.

Social distancing and quarantine

Social distancing

[Updated 5.18.20]

Avoid mass gatherings and maintain a distance of approximately 6 feet (or 1.8 meters) from others when possible. Download social distancing safety poster.

Social distancing while in workplaces 

[New 5.18.20]

While in the workplace, you must follow all facility rules and make every effort to maintain a social distance of 6 feet (1.8 meters) or greater from others whenever possible. 

At Verizon facilities, Global Real Estate may post site-specific policies on topics such as:

  • use of common resources (refrigerators, closets, phones, printers, etc.) 

  • use of common areas in a facility (e.g., kitchenettes, lobbies, break rooms, wellness rooms, meeting rooms, gyms, copy rooms, beverage/snack areas, canteens, etc.) 

  • movement within the building (e.g., directing employees to specific restrooms) 

As always, you must abide by any site-specific requirements. 

Outside the U.S., any additional local governmental safety and health guidelines regarding social distancing should also be observed.

Getting tested

[Updated 12.7.20]

Looking for a coronavirus testing site in the U.S.? These testing resources provide you with information on what steps you need to take if you believe you require testing and to locate a testing site in your area. Please make sure you contact your health care provider prior to visiting the testing site.

  • Anthem Test Site Finder provides you with search capabilities by zip code, identifies drive-through centers as well as rapid test availability.

  • UnitedHealthcare Test Finder allows you to search by zip code and identifies available testing locations via a map display along with location-specific details.

  • CVS COVID-19 Testing resource provides you with testing availability by state, a questionnaire to determine your eligibility, a search capability by zip code and a registration process for your appointment.

  • Walgreens Contactless COVID-19 Testing resource allows you to search testing centers by location and type of testing, provides search results with a map view and a quick screening survey to schedule a test.

Reporting COVID-19 symptoms, exposure, or a new confirmed case

[Updated 12.12.20]

If there is a Verizon employee, contingent worker, contractor, or vendor employee having COVID-19 symptoms, exposure, or confirmation through testing, please use the links below to report it. Reporting a case allows our Case Care Team to connect you with important resources, properly notify those who need to quarantine, and deep clean the Verizon location if necessary.

  • To self-report, complete the COVID-19 reporting form:

  • A supervisor or HRBP may complete the form for an individual if an individual is unable to self-report (for U.S.-based employees only).
  • Depending upon the details of your case, you may be asked to submit supporting documentation.

 

Self-quarantine

[Updated 11.25.20]

Remain out of the workplace and work from home when possible. Remain alert for symptoms, limit contact with others and seek advice by telephone from a healthcare provider if you experience symptoms.  Refer to the COVID Related Leave section for additional details. If you are planning personal travel, be sure to check the COVID-19 restrictions and quarantine requirements in your city, state or country.

Recovering from COVID-19 to come back to work

[New 4.10.20]

For those with COVID-19, we’ll be with you every step of the way through your recovery to make sure you have access to the care you need. When you’re ready to come back to work, we’ll be there for you too. 

Employees with COVID-19 can return to the workplace after the following criteria are met: 

  • you have had no fever for at least 72 hours (without the use of medicine that reduces fevers); 
  • your other COVID-19 symptoms (e.g., dry cough, shortness of breath, nausea, loss of smell/taste) are no longer present; and 
  • at least 21 days have passed since your symptoms first appeared or you had a positive COVID-19 test result (whichever is later).

Until the above criteria are met, you are not permitted to report to a Verizon worksite. 

Those who feel up to it and are enabled to work from home, may begin working from home sooner as long as you’ve been cleared to do so by a physician. 

The HR/Benefits team will reach out to you to review these criteria. Once you meet the criteria your HR business partner will discuss with you your return to work plan. You may also reach out to your HR business partner directly. 

We will be closely monitoring CDC and other guidance on this issue and will modify these criteria as appropriate. 

COVID-19 Safety Plan

[Updated 1.5.21]

Verizon is committed to providing a safe and healthy workplace for all our employees, customers and vendors. A safety plan has been in place since the outset of the COVID-19 pandemic in early 2020 to mitigate the potential for exposure to and transmission of the COVID-19 virus in our workplaces and communities. It provides you with details on our preparedness and response, including health and safety protocols, communications and training. Verizon encourages its employees to report safety hazards, including potential COVID-19 hazards, to their supervisors or the EHS 24-hour hotline.

Compensation & benefits         Taxes         401(k)         COVID-19 Related Leave         School/daycare closure         Back-up care         Spending accounts         24/7 NurseLine         Telehealth - Digital healthcare solution         EAP

Compensation and benefits

[Updated 5.18.20]

Where required, outside the U.S., this policy may be subject to local information and consultation processes. 

Employees who are working from home, working on the frontlines in our retail locations, call centers and network locations that remain open will have their base pay and benefits protected. Commission treatment may vary by business unit or sales role and will be communicated separately.

Vacation accrual max now 175% (U.S. only)

[Updated 5.15.20]

It is important to recharge ourselves so we encourage all employees to remember to take time off. 

The 150% limit on vacation accrual was increased to 175% in March. This new limit is currently viewable in your paid-time-off snapshot. It will remain in effect through the end of next year. 

For our wireline associates who have reserve days, we’re allowing until the end of May to use those days (specific dates vary by CBA).

Holiday leave update for international (non-U.S.) V Teamers

[Updated 4.17.20]

We understand that you may not be able to travel during planned holiday leave because of current restrictions relating to COVID-19. However, taking time off work is important for your overall health and wellbeing, and is therefore strongly encouraged.

That said, we appreciate there may be a need for greater flexibility this year, so we are reviewing arrangements relating to carry-over terms, where applicable, in circumstances where not all annual leave entitlement can be taken during the current holiday year period. Rules may vary by country but we anticipate that any new carry-over arrangements will be limited to exceptional COVID-19 related circumstances where you are unable to take holiday due to illness, or where you are prevented from doing so due to critical work-related projects which need to be completed before the end of the holiday year period. In most cases, however, we would expect our existing carry-over rules to apply.

We strongly recommend that you continue to plan and take your leave, if you have any questions please contact your manager and/or HRBP. 

We will be communicating any changes for your country through About You > Life and Time Off.

Tuition Assistance Program (TAP)

[Updated 12.18.20]

Questions about the impact of COVID-19 on your Tuition Assistance Program (TAP) benefit? Check out the FAQ for answers regarding courses with an end date of 3.1.2020 or later up to 3.31.2021.

Gym payroll deductions

[Updated 5.18.20]

We’re suspending gym/Verizon wellness center membership payroll deductions until further notice.

Taxes

[Updated 4.1.20]

Payroll is currently monitoring the guidance issued by the various state agencies to determine the necessary course of action. At this time, there was no guidance on making any changes in taxation as the work from home is deemed a temporary assignment. 

  • You are not required to enroll in the Alternative Work Arrangements (AWA) program at this time.

  • If you already have an approved AWA for either full-time work at home or part-time work at home (1-4 days a week), you don’t need to make any changes to your current telework schedule.

Stay tuned for more details as they become available.

Deferral of Payroll Taxes

[New: 9.3.20]

Verizon Payroll is currently monitoring the Presidential Order signed on August 8, 2020, regarding the Employee Payroll Tax Deferral. At this time, there is limited guidance and several unanswered questions in regards to the execution of the executive order. Verizon will not be changing any withholding practices.

2020 Tax Withholding

[New 12.3.2020]

For the 2020 Tax Year, Verizon has taken the position that you will continue to be taxed based on your work location listed on your Verizon work profile. Your state income tax withholding will not change based on a temporary work-at-home assignment or alternate work location. What this means is you will continue to be taxed as you were pre-COVID-19, regardless if you are not working at your normal location during COVID-19.

State and local governments continue to address tax matters stemming from the coronavirus (COVID-19) pandemic in 2020. If you live in a state that supersedes Verizon's 2020 position, you will receive additional communication that will include your state's income tax withholding requirements.

Before making any tax decision, it’s recommended that you consult with a tax advisor since personal financial circumstances vary. This information does not represent financial, tax or other advice from Verizon.

401(k) Savings and Retirement Plan

[Updated 5.4.20]

The coronavirus (COVID-19) has created an increasingly unpredictable market, and it’s natural to want to react. You probably have questions about your accounts and what to do. No matter what decisions you make, Fidelity NetBenefits® will continue to provide quick access to your plan, balances, account information, and any new updates. 

CARES Act Distributions

[Updated 8.4.20]

Under the recently enacted CARES Act, qualified individuals can withdraw up to $100,000 from their 401(k) plan without being subject to the 10% early withdrawal penalty. In addition, qualified individuals have the option to spread the income tax on the distribution evenly over 3 years. They will also be able to repay the distribution to a qualified retirement plan within a 3-year period.

To qualify for a CARES Act distribution, you must be a “qualified individual” who meets at least one of the following conditions:

  1. You are diagnosed with the virus SARS-CoV-2 or with coronavirus disease 2019 (COVID-19) by a test approved by the Centers for Disease Control and Prevention,

  2. Your spouse or dependent (as defined in section 152 of the Internal Revenue Code) is diagnosed with such virus or disease by such a test, or

  3. You, your spouse, or a member of your household have experienced adverse financial consequences as a result of being quarantined, being furloughed or laid off or having work hours reduced due to such virus or disease, being unable to work due to lack of child care due to such virus or disease, closing or reducing hours of a business owned or operated by the individual due to such virus or disease, or other factors as determined by the Secretary of the Treasury.

To request a CARES Act distribution, please log in to NetBenefits or call the Verizon Savings  Plan [401(k)] Service Center at 1.888.457.9333 to speak to a Service Representative. Representatives are available from 8:30 AM to midnight, Eastern Time, on any day the stock market is open.

For more information, see answers to commonly asked questions relative to the CARES Act and qualified retirement savings plans.

CARES Act Delay of 401(k) loan repayments

Under the CARES Act, qualified individuals (as defined above for purposes of qualifying for a CARES Act Distribution) can defer 401(k) Savings Plan loan repayments through December 31, 2020. Re-amortized loan repayments will automatically re-start with the first paycheck in January, 2021. See below for details.

To request deferment of loan repayments, please log in to NetBenefits or call the Verizon Savings Plan [401(k)] Service Center at 1.888.457.9333 to speak to a Service Representative. Representatives are available from 8:30 AM to midnight, Eastern Time, on any day the stock market is open.

If you choose to defer your loan repayments:

  • Interest will continue to accrue during the Deferment Period.

  • In January 2021, your loan will be re-amortized, plus accrued interest during the Deferment Period, over the remaining term of the loan plus the length of the Deferment Period.

  • The repayment amount of the re-amortized loan will reflect the remaining outstanding principal balance of the loan (including any past due amount) and the interest rate on the loan including the interest that accrued during the Deferment Period.

  • Your loan payoff date will be extended for the same duration as the Deferment Period.

COVID-19 Related Leave

[Updated 12.18.20]

We’ve expanded our work-from-home strategy to include a significant percentage of our V Team and we continue to deploy other working arrangements to support you during this time. However, some of you are unable to work-from-home for health, childcare, or other reasons.

If you find yourself in such a situation, we provide some leave of absence support for when you may need to balance work responsibilities with the realities you are dealing with at home and with health.

The COVID-19 specific leave of absence policy provides 100% of base pay for up to 8 weeks, then reduced to 60% of base pay for up to 18 weeks. If you are medically diagnosed with COVID-19, we will provide 100% of base pay for up to 26 weeks or until you are medically cleared to return to work whichever happens first. Please refer to the scenarios below and follow the appropriate steps.

Commission treatment may vary by business unit or sales role in alignment with existing relief policies as outlined within each roles' Sales Compensation/Incentive Plan.

These leaves coordinate with any available government benefits, including benefits available outside the U.S., where local policies may already provide for equivalent or greater leaves.

Please note: If you work in the field and are not feeling well, do not report to work, follow your organization’s protocol for reporting illness, and contact your HR Business Partner for further guidance regarding coding.

Scenarios

Locked out of your account? If you are locked out of your account while trying to apply for a leave, see how to reset your password.

Locate your HRBP

[New 3.24.20]

Forgot the name of your HR Business Partner? Simply type "My HR Business Partner" or "My HRBP" in the search boxes on About You, VZWeb, or the digital Verizon Assistant (the "to do" chatbox).

School/daycare closure policy

[Updated 3.12.20]

If an employee’s school or daycare facility has been closed because of a suspected or diagnosed case of COVID-19 in the school/daycare, please refer to our new leave policy posted above.

Backup care reimbursement program

[Updated 12.16.20]

We continue our support of you and your families by extending the back-up/elder care reimbursement program.

To simplify and streamline the process, the reimbursement program will be administered in-house. For temporary child/elder care services by a caregiver of choice, you will be reimbursed $15 per hour with a maximum payout of $100 per day, per family.

Please remember that this program is designed to be used in situations where it is required to complete your work responsibilities. Many employees working from home will experience a certain amount of disruption and interruptions during the day but will still be able to perform their work responsibilities. The backup care benefit is not intended to solve these types of minor disruptions. Instead, it is meant to cover longer periods of time where direct supervision is needed to care for loved ones who would otherwise inhibit an employee from completing their work responsibilities.

Verizon reserves the right to audit claim submissions either during or after the operation of this Emergency Backup Care program.

Prior to submitting a request, please review the program details in the Backup Care Reimbursement Policy and FAQ to ensure your situation meets the program requirements. If you have questions, please email the Backup Care team at vz.backup.care.administration@verizon.com.

Spending accounts

Dependent Day Care Spending Account - change in election amount

[Updated 3.27.20]

If your day care expenses have changed as a result of the COVID-19 related closures, you may update your annual election amount on line.  

  • From About You, go to BenefitsConnection

  • On the BenefitsConnection home page, under "I Want To" select "Report a Life Event"

  • Then select "Significant Change in Dependent Day Care Costs"

  • Follow the prompts

Please note that if you want to stop your contribution entirely, you may only reduce it to the amount you have contributed year to date.

Health Care Spending Account - change to eligible expenses

[Updated 7.8.20]

Under the recently enacted CARES Act, the definition of eligible health care expenses under flexible spending account plans can now include over-the-counter (OTC) medical products obtained without a prescription and menstrual products. As a result, effective January 1, 2020, you can use your Health Care Spending Accounts to cover the cost of these products purchased in 2020. View the FSA Store page as a  good point of reference for coverage eligibility.

You can proceed with purchasing these products, but you will need to retain the receipt that shows the name of the product, price and date of transaction.  You can submit the receipt along with your spending account claim to be reimbursed.

  • If you have detailed receipts for over the counter or menstrual products that you purchased since 1.1.2020, you may submit those for reimbursement as well (note that non-itemized credit card receipts are not sufficient) 

  • Please do not use a highlighter on your receipts to draw attention to the products for reimbursement as that will cause imaging issues 

To submit your claim online, go to BenefitsConnection > Spending Accounts > File a Claim. Follow the prompts to complete the necessary information and upload your receipt. You can also fax or mail in your receipt with a claim form. To do this, go to BenefitsConnection > Spending Accounts > Resource Center > Claim Forms > Health Care Spending Account Claim Form. Complete the form according to the instructions and fax with your receipt to 855.785.3471 or mail with your receipt to the Verizon Benefits Center, P.O. Box 8999, Norfolk VA 23501-8999.

If you aren't feeling well...

[Updated 5.18.20]

As always, if you aren’t feeling well from a cold, strep throat, or just know that you are physically unwell…

  • Stay home if you are sick
  • Alert your supervisor (via call or whatever electronic means are typically used in your workplace to report absences (text, email, etc.)
  • Consult your healthcare provider so you can start getting better
  • Code your time as however illness is treated in your workgroup (if unable to work from home);
  • Follow your doctor's instructions... if however you are diagnosed with COVID-19 or a physician tells you that you are presumed positive for COVID-19, contact your HRBP and follow the COVID-19 Leave guidelines
  • Return to work when you are better
  • Don't get your co-workers sick!

Anthem’s 24/7 NurseLine  (U.S. employees only)

[Updated 3.30.20]

Anthem’s 24/7 NurseLine provides Anthem members with no-cost, telephonic access to Anthem registered Nurses 24 hours a day, 7 days a week to:

  • answer health-related questions
  • assist with symptom triage
  • provide guidance and treatment decision support

 The NurseLine is available to all members regardless if they are calling regarding COVID-19, or any other illness, condition or symptom. Members may reach the 24/7 NurseLine at 1.866.534.8434. If you are not an Anthem member, please call your insurance carrier’s NurseLine.

Telehealth -Digital healthcare solution

[Updated 1.6.21]

We recommend you use telehealth when possible to help prevent the spread of infection and improve access to care.

  • If you are enrolled in the Anthem or UHC plan, you have two ways to access telehealth services:

  • If you are enrolled in an HMO medical plan, reach out to your insurance carrier to see if telehealth services are covered and any applicable cost for these services.

In addition to the above, we are temporarily waiving the co-pays for telehealth services for Anthem plans, and where permitted, for the HMO plans.

LiveHealth Online

Download the free LiveHealth Online mobile app (iOS and Android) or go to www.LiveHealth.com.

For assistance, contact LHO’s 24/7 customer support line at 1.888.548.3432 or email health@livehealthonline.com.

Virtual Visits

Download the free UnitedHealthcare mobile app (iOS and Android) or go to www.myuhc.com.

For assistance, contact the Virtual Visit Support Team at 1.855.615.8335 or via the secure messaging center within the Virtual Visits page.

WebMD

[New 4.9.20]

WebMD is a trusted source of health information during these times. Access their site for  regularly updated coronavirus information.

Wellness on Yahoo! Life

[New 5.6.20]

Looking for more wellness news and resources? Check out the Yahoo! Life site.

Say good-bye to smoking/vaping

[New 3.27.20]

Are you are experiencing increased cravings to smoke or vape as a result of stress brought on by the coronavirus pandemic? WHO has recently stated that using tobacco products can put you at a higher risk of coronavirus infection. Smokers are likely to be more vulnerable to COVID-19 just by the hand-to-mouth nature of smoking, in addition to smoking’s impact on lungs. Consider using this as an opportunity to break the smoking/vaping habit.  

Start now. Register for Craving to Quit cessation program sponsored by Verizon at  https://verizon.cravingtoquit.com/. The program offers a digital app, telephonic and online education, and nicotine replacement options.

Emotional Health

Emotional health is an important part of overall health. Use the Verizon and external resources below to get help in coping with life’s changes during this unprecedented time.

Employee Assistance Program (EAP)

[Updated 9.1.20]

EAP is a confidential, free service available to all employees and their family members. EAP provides advice, referrals and information that can help you relieve stress, including face-to-face and telephone counseling. Visit About You for country-specific details.

On the About You EAP page, you can find timely information and resources including:

  • myStrength, a free app available to all U.S. employees and family members, which can help you manage stress, anxiety, chronic pain, and more. It’s safe, secure and personalized and has recently added strategies for coping with this COVID-19 event. Register in EAP for free access.

  • Other resilience and emotional wellness resources.

  • Prerecorded “Keep Calm and Carry On” prerecorded on-demand webinars to help us adjust to our new reality with strategies to tackle feelings of anxiety and practical advice for working from home.  Sessions are available in: EnglishChinese | French

EAP mindfulness webinars can help you stay centered and focused.

Got a little tension at home? Register for a free 10-minute live mindfulness exercise to help you and your family stay well and balanced. New sessions are added weekly.

EAP webinars for you and your family.

V Team family has access to new, topical personal wellness info with monthly on-demand webinars from our Employee Assistance Program. New on-demand webinars are released every third Tuesday of each month throughout 2021. View more information.

COVID-19 mental health resource hub

[New 4.9.20]

Anthem joined forces with Psych Hub, a free digital hub to help members with the stress resulting from COVID-19. This hub brings together a variety of resources to help cope with social isolation, job loss and mental health issues.

Community support sessions by Modern Health

[New 4.7.20]

While Modern Health is not a Verizon provider, we are familiar with their services. It’s offering a series of free Community Support Sessions to help cope with the challenges and uncertainty caused by the COVID-19 coronavirus. 

Parents of children with special needs

[New 4.7.20]

The non-profit Child Mind Institute has digital tools to help families navigate this crisis and provide extra support to parents whose children need specialized care.

Looking for support in Spanish? Access Spanish resources on their site and visit Facebook for Spanish Facebook Lives hosted twice each week.