Our
customers

We’re here, and we’re ready.

Verizon is dedicated to keeping you connected during these challenging times. Our focus — ensuring you have the most reliable network experience possible, every single day — couldn’t be more important than it is now. This ongoing crisis creates an environment where you are relying on our services more than ever before.

Right now, more than 130 million Americans like you depend upon Verizon to help them stay connected to their families, friends, coworkers, teachers and communities. Our first responders, healthcare workers and students are relying on us for enhanced support, too. We thank you for your trust and we promise to earn it every day.

Where you can reach us.

As important as our network is to keeping you connected, there’s an equally important network of people behind it. They work outside on towers and utility poles, and in our operation centers and retail stores. This world-wide crisis affects them too, so we’ve evolved our business practices to protect the health and safety of our employees and customers.

As customer demand for our stores grows, we've reopened stores with the safety of our customers and employees first. This means following our Touchless Retail protocols which include a 1:1 customer to rep ratio, the observance of social distancing and a requirement for face coverings for customers and our employees.

In addition, while appointments are recommended in our stores, we are no longer requiring them in order to make a store visit. As always, you can find the nearest open store, along with hours of operation, using our Store Locator. We remain ready to serve you for anything you need on Verizon.com and on the My Verizon app.

As a reminder, most everything you can do in a Verizon store — from purchases to troubleshooting —can also be done using the My Verizon and My Fios apps on your phone, or on Verizon.com.

In this time of uncertainty, you can count on us to keep you informed of our response measures at our Covid-19 response page. 

Ronan