How to secure your My Verizon account and device

Worried that someone has accessed your mobile device or account? Here’s how to secure them and take control back.

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Did you lose your mobile device? Are there signs that someone has accessed your account without your permission? If so, secure your device and confirm (or change) your My Verizon account information quickly to make sure that you—and only you—have access to your personal information.

Here are step-by-step instructions for measures you can take immediately , from changing your password to confirming that your account details haven’t been changed without your knowledge.

(Remember: Always pay attention to any changes, notifications or text alerts about your account and contact Verizon Customer Service at 800-922-0204 if you have any concerns.)

Change the Password to Your My Verizon Account

  1. Go to

  2. Click Sign in at upper right.

  3. Click My Account.

  4. Click Forgot your info?

  5. Enter your 10-digit mobile number, then click Continue.

  6. Enter your 5-digit billing ZIP code, then click Continue.

  7. Select a password delivery option, then click Send Password.

    • If a link is sent to your device, follow the prompts in the text message to complete the password reset.

    • If an email is sent, follow the prompts in the email to complete the password reset.

    • If you opt to have a letter sent to the billing address, follow the instructions in the letter to complete the password reset.

A strong password is at least 10 characters long and uses a combination of letters—both upper- and lowercase—plus numerals and symbols. Never use the same password on different accounts or websites.

Change Your My Verizon Security Question and Answer

On your device:

  1. On your device, open the My Verizon app.

  2. Tap the Account tab at the bottom. If prompted, enter your password, fingerprint or Face ID.

  3. Tap Edit profile and settings at the top of the screen.

  4. From the Security section, tap Manage security question.

  5. From the “Want to switch questions?” screen, tap the dropdown icon, then select a question.

  6. Tap the Answer field, enter your response to the selected question, then tap Update at the bottom.


  1. Go to

  2. Click Sign in at upper right.

  3. Click Sign in to My Account.

  4. Click Account.

  5. Click Account settings.

  6. Click Security settings.

  7. Click Edit in Manage Security Question.

  8. In the Current Question field, click the dropdown menu.

  9. Choose a new question.

  10. Enter the answer to the new question.

  11. Click Save Changes.

Change Your Verizon Account PIN

You sign in to My Verizon using your My Verizon password. But when you contact Verizon Customer Service to make changes to your account, you use your 4-digit Verizon Account PIN to verify your identity. Here’s how to change it.

  1. Go to

  2. Sign in to your My Verizon account.

  3. Enter a new account PIN, then retype the new account PIN in the designated box.

  4. Click Submit to confirm.

  5. Verizon will send you a notification to confirm that your PIN has been changed.

If you cannot access My Verizon, Customer Service can assist in changing the PIN when you call 1-800-VERIZON. Verizon will never contact you to request your PIN.

Confirm Your Verizon Account Details Are Correct

Check your name, address, contact email and any approved users on your account.


  1. Go to

  2. Click Sign in at upper right

  3. Click Sign in to My Account.

  4. Enter your 10-digit mobile number or User ID, then click Continue.

  5. Under Choose a way to authenticate, either select Text or Push Notification to authenticate by responding to a message sent to your Verizon mobile number, or select Password to authenticate using your My Verizon Account password.

  6. Check your phone for a notification, and, when prompted, select Allow access.

  7. Click Edit profile and settings.

  8. Under Contact and Billing, confirm that your phone number, name, address and email are correct. Contact Verizon immediately if anything is incorrect or has been changed.

On your device:

  1. On your device, open the My Verizon app.

  2. Tap the Account tab at the bottom. If prompted, enter your password, fingerprint or Face ID.

  3. To sign in, enter your Verizon password.

  4. Tap Edit Profile and Settings.

  5. From here, review your Profile information, plus your Preferences and Security settings.

Check Your Account Settings for Voice Call Forwarding

If you’re not receiving calls or callers are reaching an unknown party when they try to call you, it’s possible that Voice Call Forwarding has been enabled without your knowledge. Here’s how to make sure it’s turned off.

On your device:

Dial *73 to turn off Call Forwarding on the line you are using.

You should hear a confirmation tone that may sound like a busy signal, letting you know that Call Forwarding has been turned off. Check additional settings (e.g., Do Not Disturb, Call & Message Blocking, Quiet Mode, etc.) or apps (e.g., Verizon Smart Family™, etc.) that can restrict incoming calls.

You can’t manage Call Forwarding without your mobile phone, so if you don’t have it or dialing *73 doesn’t work, call Customer Service at 800-922-0204.

Visit the Account Security Hub.

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