In the city that never sleeps people expect internet that never sleeps either.
But it takes a lot of work to provide great service and connectivity in one of the busiest places in the world. Often times, that work goes unseen.
That is until now. Producer Jess Bonardi spent a day with Latanya, a Verizon Fios technician in New York City. You may have seen it on Up To Speed. Together they braved the daily city traffic on a scorching summer day to get to Fios customers’ apartments and figure out what needed to be done to get their service up and running.
At one apartment when Latanya noticed a tenant took their Optical Network Terminal (ONT) with them when they moved out, she called up one of her team members. He drove to her location with the supply truck so they could get a new one installed right away.
Latanya has been a tech with Verizon for 22 years now. She started out when she was just 20 years old after she saw a woman on her street working in a ladder high up on a phone line and thought to herself, “That looks interesting. I think I’d like to do that.” She loves the freedom of the job, and that she gets to conquer new challenges everyday.
“The fast-paced vibe of these streets is what keeps her coming back and fuels her passion to help customers from all walks of life,” Jess said about Latanya. “To her, the job is more than just providing internet, phone and TV service. It’s knowing at the end of the day, she’s able to fix a problem and leave our customers smiling.”