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Latest news

  • Announcing our new responsible business plan: Citizen Verizon.
    Verizon - 7.14.20

  • Verizon's alternative to layoffs: Retraining 20,000 workers
    CNN - 7.14.20

  • Verizon partners with Airtel to launch BlueJeans in India
    TechCrunch - 7.14.20

  • From bounty hunters to Broadway mega hits, Verizon has the best video experience. Verizon wins trio of awards in latest Opensignal Mobile Network Experience Report.
    Verizon - 7.13.20

  • Verizon powers intuitive customer experiences with Google Cloud. Verizon pilots Contact Center Artificial Intelligence to deliver intuitive customer support through natural-language recognition and real-time customer service agent assistance.
    Verizon - 7.13.20

  • As U.S. Grapples With Virus, Florida Hits Record Case Increase. Deaths from the virus have also been rising in the U.S., especially in the South and West, though still well below the heights hit in April.
    HuffPost - 7.13.20

  • New York City Records No New Coronavirus Deaths For First Time Since March. “Thank you to the healthcare workers, essential workers and everyone who made this possible,” a city council member said.
    HuffPost - 7.12.20


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What is the coronavirus?

[Updated 5.18.20]

Coronaviruses are a large group of viruses that are common among animals. In rare cases, they can be transmitted to humans and spread between people. Coronavirus COVID-19 reported illnesses have ranged from mild to severe, including illness resulting in death. Older people and people with certain underlying health conditions like heart disease, lung disease and diabetes, for example, seem to be at greater risk of serious illness.

On March 11, 2020 WHO publicly characterized COVID-19 as a pandemic. According to the WHO, a pandemic is declared when a new disease for which people do not have immunity spreads around the world beyond expectations.

How it spreads 

[Updated 7.6.20]

The virus is thought to spread mainly from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet/1.8 meters).
  • Through respiratory droplets produced when an infected person coughs, sneezes, or talks.

These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. People are thought to be most contagious when they are most symptomatic (the sickest). Some spread might be possible before people show symptoms; there have been reports of this occurring with this new coronavirus, but this is not thought to be the main way the virus spreads. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

Symptoms

[Updated 7.6.20]

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

When to seek medical attention? Look for emergency warning signs* for COVID-19. If you or someone is showing any of these signs, seek emergency medical care immediately.

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face

*This list is not all possible symptoms.

Risk groups

[Updated 7.6.20]

People with a weakened immune system, older people and people with certain underlying health conditions like heart disease, lung disease, diabetes, chronic kidney disease, obesity and sickle cell disease, for example, seem to be at greater risk of serious illness. For those, there’s a chance the virus could cause a more serious respiratory tract illness like pneumonia or bronchitis.

Prevention 

[Updated 5.18.20]

  • Clean your hands often, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.

  • The CDC's primary recommendation for cleaning hands to limit the spread of COVID-19 is to wash them with soap and water. See here. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty. Do not use a waterless soap/hand cleaner.

  • Avoid close contact with people who are sick.

  • Avoid touching your eyes, nose, and mouth.

  • Stay home when you are sick.

  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks. If surfaces are dirty, clean them by using detergent or soap and water prior to disinfection.

  • The CDC has issued a recommendation to all Americans to wear face coverings whenever in a public setting in which social distancing is difficult to maintain.

  • Follow CDC’s recommendations for using a facemask. (CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.)

  • Check out the CDC's recommendations on how to protect yourself and your family and for what the public should do.

  • Prepare your family in case COVID-19 spreads in your community. Learn how to protect your home and family, and managing stress and anxiety.

  • CDC suggests postponing routine dental and eye care visits

Diagnosis

[Updated 5.18.20] 

Diagnosis occurs through laboratory testing of respiratory specimens or serum (blood).

Getting tested

[Updated 4.7.20] 

We’re monitoring the CDC website to stay up-to-date on the guidelines and directions with regard to testing. The CDC recommends:

  • If you are a close contact of someone with COVID-19 or you are a resident in a community where there is ongoing spread of COVID-19 and develop symptoms of COVID-19, call your healthcare provider and tell them about your symptoms and your exposure. They will decide whether you need to be tested, but keep in mind that there is no treatment for COVID-19 and people who are mildly-ill may be able to isolate and care for themselves at home.

  • Looking for a coronavirus testing site in the U.S.? Access Anthem’s testing sites finder for information on what steps you need to take if you believe you require testing and to locate a testing site in your area.

If you do have a confirmed case, please be sure to notify your HR Business Partner.

Treatment 

[Updated 5.18.20]

People who are mildly ill with COVID-19 are able to isolate at home during their illness. You should restrict activities outside your home, except for getting medical care. Do not go to work, school, or public areas. Avoid using public transportation, ride-sharing, or taxis. COVID-19 patients should receive supportive care to help relieve symptoms. For severe cases, treatment should include care to support vital organ functions.

People who think they may have been exposed to COVID-19 should contact their healthcare provider immediately.

  • Call ahead to a healthcare professional if you develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing, and have been in close contact with a person known to have COVID-19 or if you live in or have recently traveled to an area with ongoing spread.

  • Tell your healthcare professional about your recent travel or contact.

  • Your healthcare professional will work with your state’s public health department and CDC to determine if you need to be tested for COVID-19.

  • If you are an Anthem member, we do have additional medical resources available in addition to your healthcare provider. A 24/7 NurseLine can answer questions you might have and you can register and use telemedicine through LiveHealth Online. If you are not an Anthem member, please call your insurance carrier’s NurseLine.

See steps to help prevent the spread of COVID-19 if you are sick.

Telehealth - Digital healthcare solution

[Updated 3.26.2020]

We recommend you use telehealth when possible to help prevent the spread of infection and improve access to care.  See more details.

Duration

[Updated 3.6.20]

The duration of illness depends on the individual. Some people are only experiencing mild symptoms. People who are older, immunosuppressed or other comorbidities will likely have more advanced symptoms and be sicker longer. No specific data is available.

 

Crisis Management

Regional Crisis Management Teams in our APAC and EMEA regions have been activated since the outbreak emerged. In addition, Corporate Security has been participating in U.S. State Department and CDC updates, and EHS is attending business forums where Fortune 50 companies are sharing best practice information about responding to the outbreak.

Monitoring

A cross-functional team is continuously monitoring information from the U.S. Centers for Disease Control (CDC) and the World Health Organization (WHO), as well as tracking news reports and governmental policies in all areas where Verizon has operations and conducts business. The team is keeping executive leadership up to date. The company is taking into account the recommendations of the WHO, CDC and other national health authorities.

Government guidance

[New 4.1.20]

Our highest priorities are the health and safety of our employees. We understand that many local, state, and national government agencies are introducing protocols and recommendations to limit the exposure of COVID-19. We are in constant contact with officials to make sure our policies align with any new and emerging information and that we are compliant with all current directives.

State of emergency declarations

Why have some of the impacted states in the U.S. declare a state of emergency? It's all about preparedness. A state of emergency declaration, available to all state governments, allows officials to "unlock" additional resources such as funding, workers, and materials, in advance of an emergency. It also enables all levels of government to work together to ensure communities receive the assistance they need to respond to and recover from an emergency. Many states have granted state health officers the authority to declare public health emergencies such as disease outbreaks.

State Executive Orders

[Updated 5.18.20]

Recently, in connection with the COVID-19 outbreak, certain jurisdictions have issued orders directing persons traveling from other designated areas to self-quarantine under certain circumstances. We, of course, continue to monitor COVID-19 related orders that are issued by different jurisdictions and expect all employees to comply with applicable laws, including these local laws regarding self-quarantine.

If one of these orders applies to you, you must self-quarantine as directed by the order.  During that period, you should work from home.  

  • If you are unable to work from home, notify your supervisor.

  • If you are unable to work from home and you traveled to the restricted areas before the relevant order went into effect, we will protect your pay during your quarantine period.

  • If you are unable to work from home and you traveled to the restricted area after the relevant order went into effect, then you will not be paid for your quarantine period, except to the extent you use any applicable vacation or personal time during that period.

Notification escalations

[Updated 5.18.20]

In the event an individual is diagnosed with a confirmed case of coronavirus and recently had exposure to the workplace or coworkers, the Crisis Management Team has developed a series of protocols that are immediately activated. This includes, where appropriate:

  • Sanitizing the facility in accordance with the latest recommendations from the CDC, WHO, and local health authorities.
  • Deploying proactive measures like notifying colleagues who we believe were in close proximity to the individual and providing instructions on self-quarantine procedures.

Please speak with your supervisor if you have any questions about the protocols in place to keep you safe.

Facilities

[Updated 5.18.20]

Global Real Estate has increased its cleaning levels. Cleaning solutions approved by the EPA and recommended by the CDC are being used to provide a clean and safe work environment for employees. Surfaces and commonly touched areas are being wiped down as part of the effort to clean and sanitize the retail stores, office workspaces, garages and other people spaces.

Cafeterias

[Updated 5.18.20]

Cafeterias will remain closed while there are low volumes in buildings. See current cafeteria closures. This list will be updated as cafeterias remain closed and/or re-open.

Stores:  How do I know if a store is still open?

[Updated 5.18.20]

Our top priorities are the health and safety of our employees. We will continue to gradually reopen stores based on customer demand. Any store that is open will adhere to our current Touchless Retail protocols, like social distancing, one-to-one employee/customer ratio, and face coverings for both employees and customers.  We will continue to evolve these protocols as appropriate. As more stores are ready to reopen, V Teamers in retail will receive further instructions and timing from their managers. Customers can always see an up-to-date listing of their local store hours/locations by visiting: https://www.verizonwireless.com/stores.

Please know that we are available 24/7 to help our customers online at www.verizonwireless.com, and through the My Verizon app.

Mail/package handling

[Updated 3.30.20]

Verizon Mail Services are offering solutions for handling business-critical mail or packages for major locations where employees are working from home. (See location list.)   

If you require business-critical mail to be scanned, sent to your home, or stored in the mailroom, please indicate your requirements on the Mail and Package Special Handling Form. For questions, please contact shipping.help@verizonmedia.com (for both Verizon and Verizon Media employees).

Travel, meetings and events

Business-critical travel only

[Updated 6.12.20]

  • Business travel is limited to business critical purposes only

  • All travel requires VP approval; VLC approval is required for country-to-country travel

  • This does not apply to daily cross-border commuters traveling to their work location outside their home country (e.g., European Union (EU) employees commuting country to country) or employees who are traveling to their assigned work location or an assigned dispatch for installation or repair

  • All travel must comply with domestic, international, and local regulations where applicable (e.g., temperature checks, quarantine post-travel, medical health certificate, proof of health/travel insurance, etc.)

  • All travel through Concur will route to VP for approval, regardless of monetary amount; Concur will not allow booking without approval effective 6/1

Travel for Verizon employee face-to-face meetings or events is prohibited

[Updated 5.8.20] 

  • There will be no Verizon employee face-to-face meetings or events requiring business travel. Verizon employees should utilize virtual meetings where feasible

  • Meeting size for office-based employees must be limited to allow for social distancing guidelines (6 feet apart); number of attendees will be dependent upon those guidelines and meeting space 

All travel, meetings, and events must comply with Verizon safety standards

[Updated 5.18.20] 

Verizon Employees must comply with Verizon’s and/or the destination’s safety protocols, such as face coverings, frequent handwashing, and distancing guidelines.

Personal travel

[Updated 5.21.20]

If you are planning or have scheduled a personal trip, please follow the guidance provided by the CDC, the WHO and your country’s government or health agency. 

  • Should you decide to travel personally, please familiarize yourself with current travel restrictions before making arrangements. There are still self-quarantine procedures in place when traveling to and from certain regions.

  • If you are returning from personal travel and there is a federal or local order that requires you to self-quarantine upon your return, you must do so. Please notify your manager and HR Business Partner of the need to self-quarantine

  • If you are able to work remotely from home during the period of self-quarantine, you will be paid as normal. If your role cannot accommodate remote working, and you traveled to the restricted area after the relevant order went into effect, you will need to take vacation, personal or holiday time during any period where you must remain out of Verizon workspaces in order to be paid. If you are unable to work from home, then you will not be paid for your quarantine period, except to the extent you use any applicable vacation or personal time during that period

  • If you are unable to return from a personal trip due to travel restrictions/travel disruption while away then if you can work remotely from that location, you should do so and you will be paid as normal. If your role cannot accommodate remote working, you will need to take vacation, personal or holiday time to be paid.

Volunteer events

[Updated 3.12.20]

We are postponing all in-person volunteer events until further notice. Virtual volunteer events are available and will continue without disruption. Please visit verizon.com/volunteer to review the upcoming virtual events.

People leaders

FAQ for leaders of people

HR Business Partners

HR toolbox

Customer statements

Verizon response

[Updated 3.30.20]

View our response to customers on the Emergency Resource Center. The page includes general customer statements and FAQ for customers who seek further details about the impact of the coronavirus outbreak on Verizon's operations or ability to deliver services.

Open retail stores

[Updated 3.14.20]

Customers can visit www.verizonwireless.com/stores for a list of stores that remain open. Customers can always get the support and services they need 24/7 by visiting verizonwireless.com/support,  using the My Verizon app or calling 800.922.0204.

VBG customer premise visits

[Updated 5.18.20]

Verizon continues to follow global and local government and public health recommendations to safeguard our customers and our employees as we work to support customer operations and maintain overall network connectivity. We continue to work with customers to manage any issue which may impact the availability or timeliness of delivery of our services. Each case is assessed individually to evaluate service options and determine the appropriate course of action.