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What is the coronavirus?

[Updated 5.18.20]

Coronaviruses are a large group of viruses that are common among animals. In rare cases, they can be transmitted to humans and spread between people. Coronavirus COVID-19 reported illnesses have ranged from mild to severe, including illness resulting in death. Older people and people with certain underlying health conditions like heart disease, lung disease and diabetes, for example, seem to be at greater risk of serious illness.

On March 11, 2020 WHO publicly characterized COVID-19 as a pandemic. According to the WHO, a pandemic is declared when a new disease for which people do not have immunity spreads around the world beyond expectations.

How it spreads 

[Updated 7.6.20]

The virus is thought to spread mainly from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet/1.8 meters).
  • Through respiratory droplets produced when an infected person coughs, sneezes, or talks.

These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. People are thought to be most contagious when they are most symptomatic (the sickest). Some spread might be possible before people show symptoms; there have been reports of this occurring with this new coronavirus, but this is not thought to be the main way the virus spreads. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

Symptoms

[Updated 7.6.20]

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

When to seek medical attention? Look for emergency warning signs* for COVID-19. If you or someone is showing any of these signs, seek emergency medical care immediately.

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face

*This list is not all possible symptoms.

Risk groups

[Updated 7.6.20]

People with a weakened immune system, older people and people with certain underlying health conditions like heart disease, lung disease, diabetes, chronic kidney disease, obesity and sickle cell disease, for example, seem to be at greater risk of serious illness. For those, there’s a chance the virus could cause a more serious respiratory tract illness like pneumonia or bronchitis.

Prevention 

[Updated 5.18.20]

  • Clean your hands often, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.

  • The CDC's primary recommendation for cleaning hands to limit the spread of COVID-19 is to wash them with soap and water. See here. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty. Do not use a waterless soap/hand cleaner.

  • Avoid close contact with people who are sick.

  • Avoid touching your eyes, nose, and mouth.

  • Stay home when you are sick.

  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks. If surfaces are dirty, clean them by using detergent or soap and water prior to disinfection.

  • The CDC has issued a recommendation to all Americans to wear face coverings whenever in a public setting in which social distancing is difficult to maintain.

  • Follow CDC’s recommendations for using a facemask. (CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.)

  • Check out the CDC's recommendations on how to protect yourself and your family and for what the public should do.

  • Prepare your family in case COVID-19 spreads in your community. Learn how to protect your home and family, and managing stress and anxiety.

  • CDC suggests postponing routine dental and eye care visits

Vaccine

[Updated 1.13.21]

View the COVID-19 Vaccine FAQ for answers to questions about vaccine availability, prioritization, insurance coverage and more.

Diagnosis

[Updated 5.18.20] 

Diagnosis occurs through laboratory testing of respiratory specimens or serum (blood).

Getting tested

[Updated 12.9.20]

Looking for a coronavirus testing site in the U.S.? These testing resources provide you with information on what steps you need to take if you believe you require testing and to locate a testing site in your area. Please make sure you contact your health care provider prior to visiting the testing site.

  • Anthem Test Site Finder provides you with search capabilities by zip code, identifies drive-through centers as well as rapid test availability.

  • UnitedHealthcare Test Finder allows you to search by zip code and identifies available testing locations via a map display along with location-specific details.

  • CVS COVID-19 Testing resource provides you with testing availability by state, a questionnaire to determine your eligibility, a search capability by zip code and a registration process for your appointment.

  • Walgreens Contactless COVID-19 Testing resource allows you to search testing centers by location and type of testing, provides search results with a map view and a quick screening survey to schedule a test.

Report exposure, symptoms, or a positive test. Use the reporting links on the employee page to report exposure, symptoms or a positive test for employees or contractors.

Treatment 

[Updated 5.18.20]

People who are mildly ill with COVID-19 are able to isolate at home during their illness. You should restrict activities outside your home, except for getting medical care. Do not go to work, school, or public areas. Avoid using public transportation, ride-sharing, or taxis. COVID-19 patients should receive supportive care to help relieve symptoms. For severe cases, treatment should include care to support vital organ functions.

People who think they may have been exposed to COVID-19 should contact their healthcare provider immediately.

  • Call ahead to a healthcare professional if you develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing, and have been in close contact with a person known to have COVID-19 or if you live in or have recently traveled to an area with ongoing spread.

  • Tell your healthcare professional about your recent travel or contact.

  • Your healthcare professional will work with your state’s public health department and CDC to determine if you need to be tested for COVID-19.

  • If you are an Anthem member, we do have additional medical resources available in addition to your healthcare provider. A 24/7 NurseLine can answer questions you might have and you can register and use telemedicine through LiveHealth Online. If you are not an Anthem member, please call your insurance carrier’s NurseLine.

See steps to help prevent the spread of COVID-19 if you are sick.

Telehealth - Digital healthcare solution

[Updated 3.26.2020]

We recommend you use telehealth when possible to help prevent the spread of infection and improve access to care.  See more details.

Duration

[Updated 3.6.20]

The duration of illness depends on the individual. Some people are only experiencing mild symptoms. People who are older, immunosuppressed or other comorbidities will likely have more advanced symptoms and be sicker longer. No specific data is available.

 

Crisis Management

Regional Crisis Management Teams in our APAC and EMEA regions have been activated since the outbreak emerged. In addition, Corporate Security has been participating in U.S. State Department and CDC updates, and EHS is attending business forums where Fortune 50 companies are sharing best practice information about responding to the outbreak.

Monitoring

A cross-functional team is continuously monitoring information from the U.S. Centers for Disease Control (CDC) and the World Health Organization (WHO), as well as tracking news reports and governmental policies in all areas where Verizon has operations and conducts business. The team is keeping executive leadership up to date. The company is taking into account the recommendations of the WHO, CDC and other national health authorities.

Government guidance

[New 4.1.20]

Our highest priorities are the health and safety of our employees. We understand that many local, state, and national government agencies are introducing protocols and recommendations to limit the exposure of COVID-19. We are in constant contact with officials to make sure our policies align with any new and emerging information and that we are compliant with all current directives.

State of emergency declarations

Why have some of the impacted states in the U.S. declare a state of emergency? It's all about preparedness. A state of emergency declaration, available to all state governments, allows officials to "unlock" additional resources such as funding, workers, and materials, in advance of an emergency. It also enables all levels of government to work together to ensure communities receive the assistance they need to respond to and recover from an emergency. Many states have granted state health officers the authority to declare public health emergencies such as disease outbreaks.

State Executive Orders

[Updated 11.19.20]

Verizon continuously monitors and reviews all government COVID-19 directives. In most cases, Verizon is already exceeding newly issued requirements, and will take additional actions to comply, if needed.

Certain jurisdictions have issued orders directing people arriving from certain areas to self-quarantine, under certain circumstances. We expect all employees to comply with self-quarantine directives. During your quarantine, you should work from home. If you are unable to work from home, notify your supervisor.

  • If you are unable to work from home and you traveled to a restricted area before a relevant directive went into effect, you will be paid during your quarantine.
  • If you are unable to work from home, and you traveled to a restricted area after the relevant directive went into effect, you will not be paid during your quarantine period, except to the extent you use vacation or personal time.

Notification escalations

[Updated 5.18.20]

In the event an individual is diagnosed with a confirmed case of coronavirus and recently had exposure to the workplace or coworkers, the Crisis Management Team has developed a series of protocols that are immediately activated. This includes, where appropriate:

  • Sanitizing the facility in accordance with the latest recommendations from the CDC, WHO, and local health authorities.
  • Deploying proactive measures like notifying colleagues who we believe were in close proximity to the individual and providing instructions on self-quarantine procedures.

Please speak with your supervisor if you have any questions about the protocols in place to keep you safe.

Facilities

[Updated 5.18.20]

Global Real Estate has increased its cleaning levels. Cleaning solutions approved by the EPA and recommended by the CDC are being used to provide a clean and safe work environment for employees. Surfaces and commonly touched areas are being wiped down as part of the effort to clean and sanitize the retail stores, office workspaces, garages and other people spaces.

Food services

[Updated 10.13.20]

All food services will remain closed until further notice due to limited employee presence in buildings. As employee presence increases, a list with open food services will be available.

Contractors

[New 10.7.20]

Starting October 12, Time & Materials (T&M) contractors must use the Return to Office (RTO) tool, currently utilized by Verizon employees to complete certification, whenever they work outside their homes at a Verizon worksite or another location for Verizon work.

  • This process applies to Time & Materials (T&M) contractors who are procured via our Managed Service Provider, Tapfin, and report their time via Fieldglass.

  • Professional Statement of Work (SOW) contractors should follow the visitor process via the VZ Check-In tool, which requires a Verizon host to pre-register their SOW contractor(s) in advance of their visit. Please note, the visitor process is only available in the U.S.; an international process will be rolled out shortly.

  • Other SOW contractors (e.g., trade/infrastructure support such as maintenance, construction, network support, etc.) should continue to follow their supplier guidance as communicated by Verizon Corporate Sourcing.

Mandatory training.
The mandatory Return to Office training must be completed before using the RTO tool.

Accessing the RTO tool.
T&M contractors can access the RTO tool:

  • From a welcome and/or reminder messages from the RTO tool

  • From their laptop on VZWeb while connected to the Verizon VPN

  • On their Verizon-issued mobile device through the Verizon@Work app while connected to the Verizon VPN using Pulse Secure
  • And on their personal laptop or mobile device through the link in their reminder email or text message (not available internationally) using multi-factor authentication, including their SSO credentials

Rotating office access.
Most of the T&M contractors will access Verizon sites through a phased approach, leveraging a rotating schedule. This is to respect safety measures such as physical distancing and adhering to reduced occupancy requirements. To facilitate this, workers have been randomly assigned a letter group: Group A, B C or D, coinciding with specific weeks during the month. Each group will typically have access to the office for one week per month. T&M contractors can enter a building only on their designated week. They can view group assignments on the RTO tool and access the weekly rotating calendar on the COVID-19 resource page.

While working outside of home is not mandatory, T&M contractors will still be assigned a group and receive notifications from the RTO tool, whether or not they plan to return to a Verizon work location at this time.

Additional information.

Visitors

[Updated 11.2.20]

The health and well-being of our V Teamers, partners and customers remain our top priority. Access to Verizon facilities by visitors is limited to business-critical needs only.

The first option for meetings with customers, business partners, vendors, etc., is virtual. Face-to-face visits should be the exception and must be limited to those needs which cannot be addressed virtually.

New global process.
As of November, the visitor process has been expanded globally.

Visitors are defined as:

  • Customers (other than at Verizon retail locations)
  • Clients
  • Consultants
  • Job applicants and new hires
  • Professional Statement of Work (SOW) contractors
  • Other business-critical vendors, e.g., prospective customers, strategic business partners

Time & Materials (T&M) contractors who are procured via our Managed Service Provider, Tapfin, and report their time via Fieldglass should follow the current contractor process.

Other SOW contractors (e.g., trade/infrastructure support such as maintenance, construction, network support, etc.) should continue to follow their supplier guidance as communicated by Verizon Corporate Sourcing.

For visits related to business-critical needs, visitors to Verizon facilities must be registered and are required to complete an online COVID-19 related certification that includes a temperature check prior to arriving at our locations. This is to ensure they adhere to Verizon safety protocols and local guidelines. It’s a three-step process that includes:

  1. Registration. Employees are required to register all their visitors via the VZ Check-In tool.

  2. Certification. Upon registration, the system will automatically send the COVID-19 related certification to the visitors for completion on their scheduled visit day.

  3. Arrival. Upon successful certification, the visitor receives a QR code and a “Notify Host” button to check in on site upon arrival.

Review the visitor pre-arrival guide to prepare for your visitors. Please direct questions to rtosupport@verizon.com with a subject line of VZ Check-In.

Visitors who do not successfully complete the online COVID-19 related certification or do not follow the VZ Check-In process will be denied access to Verizon facilities. Visitors are expected to follow our on-site safety protocols while on Verizon premises.

Visitors who experience any COVID-19-related symptoms or receive a positive COVID-19 diagnosis (within 72 hours of their visit) should notify their host immediately. The host mustemail the Visitor Care Team at the address below to initiate any appropriate facility closing/cleaning, communications to and quarantining of individuals:

Stores: How do I know if a store is still open?

[Updated 5.18.20]

Our top priorities are the health and safety of our employees. We will continue to gradually reopen stores based on customer demand. Any store that is open will adhere to our current Touchless Retail protocols, like social distancing, one-to-one employee/customer ratio, and face coverings for both employees and customers.  We will continue to evolve these protocols as appropriate. As more stores are ready to reopen, V Teamers in retail will receive further instructions and timing from their managers. Customers can always see an up-to-date listing of their local store hours/locations by visiting: https://www.verizon.com/stores.

Please know that we are available 24/7 to help our customers online at www.verizonwireless.com, and through the My Verizon app.

Mail/package handling

[Updated 3.30.20]

Verizon Mail Services are offering solutions for handling business-critical mail or packages for major locations where employees are working from home. (See location list.)   

If you require business-critical mail to be scanned, sent to your home, or stored in the mailroom, please indicate your requirements on the Mail and Package Special Handling Form. For questions, please contact shipping.help@verizonmedia.com (for both Verizon and Verizon Media employees).

Travel, meetings and events

Business-critical travel only

[Updated 6.12.20]

  • Business travel is limited to business critical purposes only

  • All travel requires VP approval; VLC approval is required for country-to-country travel

  • This does not apply to daily cross-border commuters traveling to their work location outside their home country (e.g., European Union (EU) employees commuting country to country) or employees who are traveling to their assigned work location or an assigned dispatch for installation or repair

  • All travel must comply with domestic, international, and local regulations where applicable (e.g., temperature checks, quarantine post-travel, medical health certificate, proof of health/travel insurance, etc.)

  • All travel through Concur will route to VP for approval, regardless of monetary amount; Concur will not allow booking without approval effective 6/1

Travel for Verizon employee face-to-face meetings or events is prohibited

[Updated 5.8.20] 

  • There will be no Verizon employee face-to-face meetings or events requiring business travel. Verizon employees should utilize virtual meetings where feasible

  • Meeting size for office-based employees must be limited to allow for social distancing guidelines (6 feet apart); number of attendees will be dependent upon those guidelines and meeting space 

All travel, meetings, and events must comply with Verizon safety standards

[Updated 5.18.20] 

Verizon Employees must comply with Verizon’s and/or the destination’s safety protocols, such as face coverings, frequent handwashing, and distancing guidelines.

Personal travel / Remote work

[Updated 12.24.20]

If you are planning or have scheduled a personal trip, please follow the guidance provided by the CDC, the WHO and your country’s government or health agency before making travel arrangements. There are still self-quarantine procedures in place in the United States and most other countries when traveling to and from certain regions and countries. These rules may restrict your ability to return to the country of origin.

Before any international travel, please review the CDC's COVID-19 Travel Notices for the applicable country or countries. Upon your return, you must abide by the provisions in the applicable Notice(s). If those call for you to be quarantined, and you traveled to the restricted area after the relevant quarantine went into effect, you will need to take vacation, personal or holiday time during any period where you must remain out of Verizon workspaces in order to be paid. If you are able to work from home during the self-quarantine period, you will be paid as normal. You must notify your manager and HR Business Partner of the need to self-quarantine.

Except in exceptional circumstances, you may not work from another country.

You should not schedule any period of remote working abroad before, during or after any personal trip when traveling outside your own country.

Volunteer events

[Updated 3.12.20]

We are postponing all in-person volunteer events until further notice. Virtual volunteer events are available and will continue without disruption. Please visit verizon.com/volunteer to review the upcoming virtual events.

People leaders

FAQ for leaders of people

HR Business Partners

HR toolbox

Customer statements

Verizon response

[Updated 3.30.20]

View our response to customers on the Emergency Resource Center. The page includes general customer statements and FAQ for customers who seek further details about the impact of the coronavirus outbreak on Verizon's operations or ability to deliver services.

Open retail stores

[Updated 3.14.20]

Customers can visit www.verizon.com/stores for a list of stores that remain open. Customers can always get the support and services they need 24/7 by visiting verizonwireless.com/support,  using the My Verizon app or calling 800.922.0204.

VBG customer premise visits

[Updated 5.18.20]

Verizon continues to follow global and local government and public health recommendations to safeguard our customers and our employees as we work to support customer operations and maintain overall network connectivity. We continue to work with customers to manage any issue which may impact the availability or timeliness of delivery of our services. Each case is assessed individually to evaluate service options and determine the appropriate course of action.