A message to our customers from Network President Joe Russo

Yesterday afternoon and evening, an isolated number of Verizon Wireless customers experienced a disruption in service caused by a software-related issue.  As soon as we discovered the problem, our teams worked nonstop to get everything back up and running, and service was restored later in the day. 

We work every day to provide the best service possible. And we know how much our customers count on us to stay connected—for work, for family, for everything in between—and we truly apologize for the inconvenience.

If you’re still noticing any issues, we suggest restarting your device by powering it off and back on.  This should activate your service immediately.

We truly value you as our customer and we appreciate your patience as we worked through this issue.  We’re also taking what we’ve learned from this incident to strengthen the overall experience for everyone who relies on Verizon Wireless.

Thank you for your understanding.