Important consumer

We want Verizon customers to be well informed about consumer issues pertaining to them and their Verizon service.

Whether you’d like to learn about protecting your wireless device, avoiding the latest scams or using your device in an emergency, we hope you’ll take a moment to read up on these important topics.

Let's help you find the information you need.

Wireless issues

Everything from tips on preventing loss and theft to important safety details. It's information every wireless customer should know.

Wireless Phone Security
Lost or Stolen Phone
Emergency Alerts
Enhanced 911 (E911)
Avoiding Potential Hearing Loss
Medical Devices
Radio Frequency Emissions
Device Unlocking Policies

Emergency information

Have questions about E911? Or the emergency alerts you may receive on your Verizon Wireless phone? Find the answers here.

Emergency Alerts
Enhanced 911
Text-to-911 Service
Emergency Related News

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Company policies

Verizon takes a stand on the issues that support our customers, employees and communities.