Rural Call Testing

Verizon is committed to addressing issues that impair completion of calls to rural areas. If you suspect call completion issues, you can now request Verizon to perform automated call testing (i.e., 102 Milliwatt, 105 ROTL, etc.) to one or all of your end offices by following the process below.

Make a Request

Here’s how to request test calls to each test number you provide in increments of 5, 10, 15 or 20 test calls per Test Line number:

  1. Download and complete the form
  2. Save as an Excel file
  3. Email completed form to
  4. Your results will be emailed to you within 10 business days

Please Note

Carriers involved in trouble-shooting a live rural call completion issue can call the Verizon Rural Call Completion hotline at (800) 285-3776.  When calling the hotline, please be prepared to provide the following information:

  • To and From numbers
  • Dates and times when problems occurred
  • A description of the issue or concern
  • A description of any testing the RLEC has already conducted with their customer to rule out local network or tandem issues or issues at the end-user premise
  • Contact information for an RLEC representative that Verizon can contact to obtain more information, provide updates, or engage in trouble-shooting or cooperative testing. (Verizon will retain this contact information and is required to provide it to the FCC.)