Conserving resources, increasing diversion

Verizon is committed to the sustainable sourcing and use of paper, and our approach is detailed in our paper sourcing and use policy, found here: verizon.com/about/our-company/company-policies/paper-sourcing-and-use-policy

In support of that commitment we have adopted an annual public goal: that at least 50 percent of the paper we source includes 10 percent postconsumer waste (PCW) content. In 2018, we exceeded our goal, achieving 65 percent of our sourced paper including at least 10 percent PCW content. (This total excludes billing segments that cannot be printed on recycled content paper as a result of machinery issues.)

Over the past four years, Verizon Wireless has reduced the amount of printed material for customer orders by 70 percent compared to 2014 levels. For 2018 this represents avoiding the use of approximately 157 tons of paper, the equivalent of about 3,100 trees, compared with 2017.


50% of paper
sourced annually includes 10 percent
postconsumer waste content

70% reduction in Verizon
printed material for
customer orders since 2014


Our goal is to divert cell phones, set-top boxes and other electronic devices from landfills by reusing or recycling them. We refurbish and redistribute Fios set-top boxes and recycle Verizon-owned equipment, including network equipment, batteries and other supplies.

We also engage with customers and the community by conducting public recycling rallies to collect e-waste in the communities we serve. In 2018, we held 53 e-waste recycling events. Through these events, we gathered 500,289 pounds of material for recycling, enough to offset 725.3 metric tons of CO2e emissions.

2018 community recycling results


e-waste recycling

e-waste collected
3.7 million

at recycling
rallies since 2009
against a 4 million
pound goal

Internal recycling and conservation programs

We’ve reduced the use of plastic model phones for marketing purposes by 45 percent since 2015. This amounts to approximately 209 tons of plastic no longer required to support our business.

In 2018:
of all wireless devices and accessories returned by our customers were repurposed, reused or recycled

Recycling batteries and telecom materials

Our practices for recycling exceed regulatory mandates. Verizon audits recycling facilities at least every five years against international environmental, health and safety requirements. In addition, we require that suppliers send their used batteries to approved recycling facilities in the U.S. and Canada. In 2018, we recycled more than 89 million pounds of telecommunications equipment, batteries, paper, cardboard and other items.

2018 recycled materials (in lbs.)

Telecom equipment 41,380,963
Municipal recycling 32,007,469
Paper/cardboard 7,800,658
Lead acid batteries 7,421,904
International telecom equipment 753,075
Other batteries 115,155
Grand total 2018 89,479,224