Our zero-tolerance approach

Verizon enforces a zero-tolerance policy for unethical business practices, including bribery or corruption of any kind. V Teamers in relevant operational roles receive anti-corruption training and communications that clearly articulate our expectations, core principles and zero tolerance for corrupt activities or unethical business practices. Our training, which incorporates practical examples, helps employees understand and comply with various anti-bribery laws, including the U.K. Bribery Act and the U.S. Foreign Corrupt Practices Act.

We instruct employees to seek legal approval before giving anything of value to a public official. We supplement our general compliance training with targeted communications and in-person instruction on an as-needed basis.

Properly addressing concerns

In 2018, environmental inspections at our facilities resulted in 212 notices from regulatory agencies – 31 more than in 2017. We attribute the increase to our improved reporting rather than to more incidents because most notices resulted from record keeping or administrative matters in California, not environmental harm. We continue our efforts to prevent environmental harm while taking steps to correct the record keeping.

Stakeholder engagement: connecting with those we serve

Our long-standing Consumer Advisory Board (CAB), composed of diverse leading business and public-interest advocates, provides us with an unfiltered view of relevant technology, consumer, business and social issues at twice-yearly meetings. CAB members’ perspectives and advice play a role in the development of many important Verizon policy and business decisions.

We strive to make it easy for our stakeholders to understand our positions and progress on issues that matter to them. In pursuit of that goal, we publish:

  • A semiannual Transparency Report, listing all the law-enforcement requests for customer information that we received in the U.S. and other countries in which we do business as of the publication date;
  • A semiannual Political Engagement Report, disclosing all of Verizon’s PAC contributions, corporate political contributions and support for ballot initiatives, independent expenditures, and listing our public policy organizations’ significant memberships in trade organizations; and
  • The Verizon Broadband Commitment, which outlines our commitment to an open internet that provides consumers with competitive broadband choices and internet access – when, where and how they want it.