GRI Index

Disclosure Number Disclosure Title 2018 Response
GRI 102: General Disclosures
Organizational profile
102-1 Name of the organization Verizon Communications Inc.
102-2 Activities, brands, products, and services Verizon 2017 10-K, pages 3-16
102-3 Location of headquarters Our Corporate Headquarters are located in New York, New York, while our Operational
Headquarters are located in Basking Ridge, New Jersey.
102-4 Location of operations verizon.com/about/careers/we-are-global
102-5 Ownership and legal form Verizon Communications Inc. is a publicly held holding company, listed on the
New York Stock Exchange (NYSE: VZ) and NASDAQ exchange (VZ).
102-6 Markets served verizonenterprise.com/countries/
102-7 Scale of the organization Our economic impact
verizon.com/about/sites/default/files/verizon_fact_sheet.pdf
102-8 Information on employees and other workers Verizon employees
102-9 Supply chain Source Responsibly
Supplier Performance & Diversity
102-10 Significant changes to the organization and its supply chain There have been no changes to organization or supply chain during 2018.
102-11 Precautionary Principle or approach Corporate Governance & Risk Management
Verizon 2018 10-K, Risk Factors, page 17
102-12 External initiatives CDP
102-13 Membership of associations Global e-Sustainability Initiative (GeSI): gesi.org
Joint Audit Cooperation: jac-initiative.com
Family Online Safety Institute: fosi.org
Strategy
102-14 Statement from senior decision-maker CEO Message
Leadership Q & A
CSR Strategy
Ethics and integrity
102-16 Values, principles, standards, and norms of behavior Code of Conduct
Governance
102-18 Governance structure Corporate Governance & Risk Management
Stakeholder engagement
102-40 List of stakeholder groups CSR Strategy
102-41 Collective bargaining agreements Labor Relations
102-42 Identifying and selecting stakeholders CSR Strategy
102-43 Approach to stakeholder engagement CSR Strategy
102-44 Key topics and concerns raised CSR Strategy
Reporting Practice
102-45 Entities included in the consolidated financial statements Verizon Delaware LLC
Verizon Maryland LLC
Verizon New England Inc.
Verizon New Jersey Inc.
Verizon New York Inc.
Verizon Pennsylvania LLC
Verizon Virginia LLC
Bell Atlantic Mobile Systems LLC
Cellco Partnership
(d/b/a Verizon Wireless)
GTE LLC
GTE Wireless LLC
MCI Communications Corporation Verizon Americas Inc.
Verizon Business Global LLC Oath Inc.
102-46 Defining report content and topic Boundaries CSR Strategy
102-47 List of material topics CSR Strategy
102-48 Restatements of information Not applicable
102-49 Changes in reporting There have been no changes in reporting during 2018
102-50 Reporting period January 1, 2018 – December 31, 2018
102-51 Date of most recent report 2017
102-52 Reporting cycle Annual
102-53 Contact point for questions regarding the report responsibility@verizon.com
102-54 Claims of reporting in accordance with the GRI Standards Core
102-55 GRI content index GRI Index
102-56 External assurance Data presented in Verizon’s 2018 Corporate Responsibility Report are subject to internal reviews and, for selected content, external reviews. Ernst & Young provided independent external assurance on our 2018 Scope 1, 2 and 3 (exclusively corporate travel) greenhouse gas emissions
and water consumption. The assurance reports can be accessed in the Environment section of this report.
GRI 200: Economic
GRI 203: Indirect Economic Impacts
103-1 Explanation of the material topic and its Boundary Humanability
humanability.com
103-2 The management approach and its components Humanability
humanability.com
103-3 Evaluation of the management approach Humanability
humanability.com
203-1 Infrastructure investments and services supported Humanability
humanability.com
Disaster Response
Accessibility
GRI 300: Environmental
GRI 301: Materials
103-1 Explanation of the material topic and its Boundary Conserving resources, increasing diversion
Recycling
103-2 The management approach and its components Conserving resources, increasing diversion
Recycling
103-3 Evaluation of the management approach Conserving resources, increasing diversion
Recycling
301-1 Materials used by weight or volume Conserving resources, increasing diversion
Recycling
GRI 302: Energy
103-1 Explanation of the material topic and its Boundary Environment
2018 CDP Response, Climate Change
103-2 The management approach and its components Environment
2018 CDP Response, Climate Change
103-3 Evaluation of the management approach Emissions & Carbon Intensity
2018 CDP Response, Climate Change
302-1 Energy consumption within the organization Renewable Energy
Efficient Facilities & Logistics
Efficient Mobility
2018 CDP Response, Climate Change
302-2 Energy consumption outside of the organization Enabling Energy Efficiency
302-3 Energy intensity Emissions & Carbon Intensity
2018 CDP Response, Climate Change
302-4 Reduction of energy consumption Enabling Energy Efficiency
Renewable Energy
Efficient Facilities & Logistics
Efficient Mobility
2018 CDP Response, Climate Change
GRI 303: Water and Effluents
103-1 Explanation of the material topic and its Boundary Water
103-2 The management approach and its components Water
103-3 Evaluation of the management approach Water
303-5 Water consumption Water
GRI 305: Emissions
103-1 Explanation of the material topic and its Boundary Environment
2018 CDP Response, Climate Change
103-2 The management approach and its components Environment
2018 CDP Response, Climate Change
103-3 Evaluation of the management approach Emissions & Carbon Intensity
2018 CDP Response, Climate Change
305-1 Direct (Scope 1) GHG emissions Emissions & Carbon Intensity
Verizon CDP report
305-2 Energy indirect (Scope 2) GHG emissions Emissions & Carbon Intensity
Verizon CDP report
305-3 Other indirect (Scope 3) GHG emissions Emissions & Carbon Intensity
Verizon CDP report
305-4 GHG emissions intensity Emissions & Carbon Intensity
Verizon CDP report
305-5 Reduction of GHG emissions Enabling Energy Efficiency
Renewable Energy
Efficient Facilities & Logistics
Efficient Mobility
Verizon 2018 CDP report
GRI 306: Effluents and Waste
103-1 Explanation of the material topic and its Boundary Waste
103-2 The management approach and its components Waste
103-3 Evaluation of the management approach Waste
306-2 Waste by type and disposal method Waste
GRI 308: Supplier Environmental Assessment
103-1 Explanation of the material topic and its Boundary Source Responsibly
103-2 The management approach and its components Supply Performance & Diversity
103-3 Evaluation of the management approach Supply Performance & Diversity
308-1 New suppliers that were screened using environmental criteria Supply Performance & Diversity
GRI 400: Social
GRI 401: Employment
103-1 Explanation of the material topic and its Boundary Workforce Profile
Working with labor unions
103-2 The management approach and its components Working with labor unions
103-3 Evaluation of the management approach Working with labor unions
401-2 Benefits provided to full-time employees that are not
provided to temporary or part-time employees
Pay & Benefits
Promoting wellness in all dimensions
GRI 403: Occupational Health and Safety
103-1 Explanation of the material topic and its Boundary Safety
103-2 The management approach and its components Safety
103-3 Evaluation of the management approach Safety
403-9 Work-related injuries Safety
GRI 404: Training and Education
103-1 Explanation of the material topic and its Boundary Employee Growth & Development
103-2 The management approach and its components Employee Growth & Development
103-3 Evaluation of the management approach Employee Growth & Development
404-1 Average hours of training per year per employee Employee Growth & Development
GRI 405: Diversity and Equal Opportunity
103-1 Explanation of the material topic and its Boundary Diversity & Inclusion
Workforce Profile
103-2 The management approach and its components Diversity & Inclusion
103-3 Evaluation of the management approach Diversity & Inclusion
405-1 Diversity of governance bodies and employees Workforce Profile
Corporate Governance & Risk Management
405-2 Ratio of basic salary and remuneration of women to men Diversity & Inclusion
GRI 413: Local Communities
103-1 Explanation of the material topic and its Boundary Education
Education
103-2 The management approach and its components Education
Education
103-3 Evaluation of the management approach Education
Education
413-1 Operations with local community engagement, impact
assessments, and development programs
Education Program Impact
Education
GRI 414: Supplier Social Assessment
103-1 Explanation of the material topic and its Boundary Source Responsibly
103-2 The management approach and its components Supply Performance & Diversity
103-3 Evaluation of the management approach Supply Performance & Diversity
Human Rights
414-1 New suppliers that were screened using social criteria Supply Performance & Diversity
GRI 415: Public Policy
103-1 Explanation of the material topic and its Boundary 2018 Political Contributions Report
103-2 The management approach and its components 2018 Political Contributions Report
103-3 Evaluation of the management approach 2018 Political Contributions Report
415-1 Political contributions 2018 Political Contributions Report
GRI 418: Customer Privacy
103-1 Explanation of the material topic and its Boundary Privacy
103-2 The management approach and its components Privacy
Anti-Corruption
103-3 Evaluation of the management approach Privacy
418-1 Substantiated complaints concerning breaches of
customer privacy and losses of customer data
Privacy
In 2018 Verizon did not receive any substantiated complaints concerning breaches
of customer privacy or losses of customer data
GRI 419: Socioeconomic Compliance
103-1 Explanation of the material topic and its Boundary Anti-Corruption
103-2 The management approach and its components Anti-Corruption
103-3 Evaluation of the management approach Anti-Corruption
419-1 Non-compliance with laws and regulations in the
social and economic area
In 2018, Verizon did not receive any notices of non-compliance with laws and
regulations in the social and economic area