Product Responsibility|Accessibility

Making technology available
to all

Verizon works to ensure equal access to our products and services, including for customers in rural areas and customers with disabilities, so that everyone can access the benefits of technology and can fully participate in the digital world. Beginning three decades ago, we implemented Universal Design Principles that commit our company to providing products and services that can be used and enjoyed by the broadest range of customers, including youth, individuals with disabilities and seniors.

Fios TV offers accessibility features for our visually impaired customers, including: Text-to-Speech functionality for the Fios TV on-screen guide, and Descriptive Video Services, which, when available from the video programming provider, deliver a narrative description of key visual elements within a broadcast. Our newest set-top boxes offer voice-controlled remote, called Fios TV One, and we offer integration with Amazon Alexa for voice control.

Verizon’s Center for Customers with Disabilities serves wireline customers and offers direct American Sign Language services. The Verizon Wireless National Accessibility Customer Service Center supports customers who need additional assistance to meet their wireless needs.

Verizon, Getty Images and the National Disability Leadership Alliance have partnered to create The Disability Collection, a growing collection of stock images that break stereotypes and authentically portray people with disabilities in everyday life. We are empowering our industry to get real about disability representation with stock photos that can be licensed and used by anyone in the world. Several photos from the collection are featured in this report.

Ensuring rural access

Our LTE in Rural America (LRA) program is a collaborative partnership with rural carriers to accelerate the deployment of rural wireless broadband services.

At the end of 2018, our 21 LRA partners continued to provide LTE service in their rural areas through a growing network of over 1,400 active sites. The leases for the 21 participants cover just over 2.7 million people in 16 states and more than 220,000 square miles. The LRA program continues to be an important part of providing high-speed data to rural communities.