Product Responsibility|Privacy

Fortifying a foundation of trust

The products and services we provide transform how people, businesses and things connect with one another. We understand that the success of our products and services depends on customers’ trust that their privacy is protected and their choices are respected.

We strive to communicate clearly and transparently about the information we collect and how we use it. Ensuring that customers know how their information is being used is the bedrock of an effective privacy policy. We are also committed to providing our customers with choices about how their information can be used. Protecting the privacy and security of customer information is a responsibility we take seriously.

We are committed to providing our customers with choices about how their information can be used.

As we bring new products and services to market or expand our offerings through acquisitions, we examine the relevant privacy and security questions. Before new products are brought to market, we embrace a design approach called privacy by design – to make sure we are embedding privacy considerations from the beginning. We take other appropriate steps to provide our customers with strong and meaningful privacy and security protections.

We have long advocated a uniform federal privacy framework that would apply to all players in the digital technology ecosystem. We believe that clear, consistent rules of the road would benefit our customers – no matter how they use their devices, apps or services.

Fostering transparency

Verizon publishes semiannual reports online that present the number of demands we received from law enforcement in the United States and other countries in which we did business. To learn more about how we handle government requests for customer information, both in the U.S. and internationally, please see our most recent reports here:

At Verizon, we are committed to maintaining strong and meaningful privacy protections for customers. Our privacy policy is designed to inform you about the information we collect, how we use it and your options about certain uses of information.

To learn more about Verizon’s privacy policies, read a message from our Chief Privacy Officer, Karen Zacharia, here:

Our full privacy policy is available here: