Digital responsibility Digital safety

Helping parents keep kids safe online

Verizon is committed to serving parents through products and services that empower them to make the best decisions about how to guide and moderate their children’s online experiences.

To honor this commitment, we work to keep parents up-to-date on the latest online safety advice through our Parenting in a Digital World portal, which features guidance for parents of children of all ages. Busy parents can quickly find practical advice on topics that range from screen time for toddlers to teen driver safety. Information on the portal is carefully vetted and comes from a variety of expert sources.

Verizon also offers parents a portfolio of products and services that give them the ability to customize their children’s digital experience through robust parental controls and differentiated product offerings. Our Family Tech hub brings all of these offerings together, with product recommendations tailored to the age of the child.

Combatting online child exploitation

We recognize that we have an important role to play in combating the use of the internet to exploit children. As a leading provider of internet access services, as well as communications and content platforms through Verizon Media, we understand that the same tools that empower our customers to communicate with family and friends can also be misused to disseminate child sexual abuse material.

To protect our platforms from child predators, we’ve employed several best practices and committed extensive resources to the fight, including:

Cutting-edge technology. We use the latest technology, including PhotoDNA, to scan images and videos uploaded to our platforms against databases of known child sexual abuse material.

Expert human reviewers. A dedicated team of child safety specialists review material flagged by our scanning technology, proactively search for material in flagged accounts that may have been missed by automated scanning, and investigate user reports of child sexual abuse material (CSAM). All confirmed CSAM is reported to the National Center for Missing and Exploited Children (NCMEC), which acts as a clearinghouse for law enforcement.

Proactive investigations. Our in-house investigators develop and transmit attribution information about offenders who traffic in child sexual abuse material on our platforms to NCMEC. These reports have led to numerous arrests, in some cases less than 24 hours after they were filed.

Verizon also partners with NCMEC by providing both financial support and donated media to further NCMEC’s essential work fighting online child exploitation, providing assistance to victims, and finding missing kids. For 2020, Verizon has agreed to donate more than $1 million in online advertising to NCMEC—ads that will be used by NCMEC to help find critically endangered, missing children.

If consumers see content they believe is child sexual abuse material, or if they observe any illegal activity involving children while using any Verizon service, we urge them to report it through numerous channels, including our dedicated email address (abuse-csam@verizon.com), NCMEC’s cybertipline.org or by calling NCMEC at 1-800-843-5678.

Radio frequency emissions

Verizon provides information on radio frequency emissions at verizonwireless.com. Verizon equipment complies with Federal Communications Commission (FCC) requirements that all wireless communication devices sold in the U.S. meet guidelines for safe human exposure to radio frequency energy. For more information on industry radio frequency emissions, please visit: https://www.verizonwireless.com/support/radio-emissions/.