Customers With Disabilities
 
young couple unpacking boxes in their new home while ordering FiOS
 
 
 

Power up your
home with fios

It’s a smart move.
 
 
   
  

Set yourself up with Verizon Fios.

Whether you’re already enjoying Verizon or ordering service for the first time, it’s easy to move your Fios services and get amazing deals on internet, TV, and phone.
Already have Fios?
 
Move services
or
New to Fios?
 
Get Fios
 
 

Frequently asked questions

Get the answers before you have to ask.
 
 
 
  •  How soon can I have my service installed at my new home?
  •  Is there a difference if I'm a new or existing customer?  
  •  When should I set up Internet at my new place?
  •  How should I pack my router and other electronics?
  •  Can I install the equipment myself?
  •  Can my internet, TV and phone service be activated at my new home before the current resident moves out?
 
 
Have More Questions?

Tweet @VerizonFios to get the answers you need.

 
 

Tips for your Fios installation

 
Follow these simple steps to get your Internet, TV and phone services up and working without delay.
 
  • checkmark logo
    Confirm that Fios is available in your new area.
  • checkmark logo
    Choose a service plan from the offers available on the Verizon site.
  • checkmark logo
    Place your order online immediately and schedule the services to
    be activated on or before move-in day.

     
  • checkmark logo
    Download the free Fios Mobile app to your smartphone or tablet
    and start watching TV right away—and even before your service is installed.

  • checkmark logo
    Decide where you want your TVs and the most convenient available
    locations for your router and modem.

     
  • checkmark logo
    On the day of installation, make sure your electricity is turned on
    and your equipment is unpacked and ready when the
    technician arrives.
 

Installation options

 
Making your new home a Fios home is easy.
We offer two options to help take the load of your big move.
 
1.

Self-Install – If your new home is already wired for Fios, you can get yourself up and running in no time with our self-install kit.

2.

Professional Install – If Fios isn’t wired at your new home or you prefer a technician set you up, we’ll work with your schedule.

 
 
a digital home phone

To-dos for the big move

  • Donate or sell unwanted items.
  • Pack and label by room.
  • Notify post office; call essential contacts.
  • Order/transfer ISP services.
  • Confirm details with movers.
  • Defrost fridge.
  • Prepare a box of must-haves.
  • Order takeout.
  • Reward yourself with some Fios TV-available for streaming on your tablet or phone with the Verizon Fios Mobile app.
 
Moving Tip List
 
Already have Fios?
2To access DIRECTV HD programming. HD equipment along with Advanced Receiver Fee is required. Number of HD channels varies based on package selection.
3Based on national offering of exclusive sports packages and other major sports programming in HD.

 

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services

Support

Watch Fios