Verizon received the highest numerical score in the East region of the J.D. Power 2013-2017 U.S. Residential Internet and TV Service Provider Satisfaction Studies. 2017 study based on 21,701 total responses, from 6 companies measuring the opinions of customers with their internet service provider, surveyed November 2016-July 2017. Your experiences may vary. Visit jdpower.com
You’ll be able to choose the installation date that’s closest to our move-in date after you submit your online order. Verizon offers night and weekend appointments, and same-day appointments may even be available. Once you select your date, you’ll receive an email confirmation within 24 hours.
A little. If you’re already a Verizon customer with existing service at your current residence, you’ll first need to disconnect your service before transferring it to the new home. If you are new to Verizon, all you need is your address to get started. New or existing, all customers get great deals on fiber optic internet, TV and Digital Voice.
We recommend a two-week lead time for setting up Fios in your new home, and we’re here to make the process fast and easy. If you’ve already moved in, you can get started right now. Verizon offers night and weekend appointments, and same-day appointments may even be available.
If your new home is already wired for Fios, we’ll send you a kit with everything you need for self-installation, plus easy-to-follow instructions and pictures. If you’d rather have a technician come to your home, you can schedule a visit at a time that’s convenient for you.
The current resident’s Verizon services must be disconnected before your new services can be activated. Once you complete your order online, Verizon will contact the current resident to arrange for their services to be disconnected.
If your home is already wired for Fios (we’ll let you know during ordering), you can get connected in about
30 minutes-whenever you want.
We’ll ship your equipment, cables and easy instructions.
An Ethernet cable connects your router to your computer. No added tools required.
Follow the onscreen instructions to activate and you’re good to go.
Self-install option is base on eligibility and will be determined at time of order.
When you order Fios, you can select the 2-hour arrival window that works best for your schedule.
When you order Fios, you select the two-hour arrival window for your installation that works best for your schedule.
On install day, a Fios tech will connect your services. We recommend reserving up to 6 hours if you’re installing both Fios Internet and Fios TV services. Be sure to have someone 18 or older present. We’ll even help set up your devices to your new Wi-Fi.
The Fios tech will test your connections and equipment, give you a demo of your services, install Wi-Fi on your devices, and answer all your questions.
Let us do everything. We’ll even connect your Wi-Fi. Or DIY with our simple self-install kit complete with equipment, cables and easy to follow instructions to get you up and running in no time.
Our crew is always a click or phone call away, or available for house calls with appointments on your schedule.
You have 30 days to see if we’re right for you. No early termination fee if you cancel within the first 30 days. No hard feelings.
Get points just for doing what you do with Verizon. Use them to rent Videos on Demand, for popular retail cards and more. It’s our way of saying we appreciate you. Details