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Moving?

Unpack the power of Fios at your new home.

I'm already a customer.

Move my services

I want Fios.

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JD Power Verizon Award

Fios Internet ranked #1 five years in a row, and this year we added TV.

"Highest Ranked by Customers, Residential Internet and TV Service Satisfaction in the East."
- J.D. Power

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Important things to know

Calendar
How soon can I have my Fios service installed at my new home?

You’ll be able to choose the installation date that’s closest to our move-in date after you submit your online order. Verizon offers night and weekend appointments, and same-day appointments may even be available. Once you select your date, you’ll receive an email confirmation within 24 hours.

To-do list
Is there a difference if I’m a new or existing customer?

A little. If you’re already a Verizon customer with existing service at your current residence, you’ll first need to disconnect your service before transferring it to the new home. If you are new to Verizon, all you need is your address to get started. New or existing, all customers get great deals on fiber optic internet, TV and Digital Voice.

Planner
When should I set up my Fios internet at my new place?

We recommend a two-week lead time for setting up Fios in your new home, and we’re here to make the process fast and easy. If you’ve already moved in, you can get started right now. Verizon offers night and weekend appointments, and same-day appointments may even be available.

Checkmark
Can I install the equipment myself?

If your new home is already wired for Fios, we’ll send you a kit with everything you need for self-installation, plus easy-to-follow instructions and pictures. If you’d rather have a technician come to your home, you can schedule a visit at a time that’s convenient for you.

Fios moving truck
Can my Fios internet, TV and phone services be activated at my
new home before the current resident moves out?

The current resident’s Verizon services must be disconnected before your new services can be activated. Once you complete your order online, Verizon will contact the current resident to arrange for their services to be disconnected.

Tips for your Fios installation

  • Follow these simple steps to get your internet, TV and phone services up and running.

  • Confirm that Fios is available in your new area.

  • Choose a service plan from the offers available on the Verizon site.

  • Place your order online immediately and schedule the services to be activated on or before move-in day.

  • Decide where you want your TVs and the most convenient locations for your router and modem.

  • On the day of the installation, make sure your electricity is turned on and your equipment is unpacked and ready when the technician arrives.

Installation

  • Self-Install
  • Professional Install
  •  

If your home is already wired for Fios (we’ll let you know during ordering), you can get connected in about
30 minutes-whenever you want.

open box
Get ready

We’ll ship your equipment, cables and easy instructions.

plugin
Plug in

An Ethernet cable connects your router to your computer. No added tools required.

power
Power on

Follow the onscreen instructions to activate and you’re good to go.

Self-install option is base on eligibility and will be determined at time of order.

When you order Fios, you can select the 2-hour arrival window that works best for your schedule.

calendar day
Choose your date

When you order Fios, you select the two-hour arrival window for your installation that works best for your schedule.

person
Get ready

On install day, a Fios tech will connect your services. We recommend reserving up to 6 hours if you’re installing both Fios Internet and Fios TV services. Be sure to have someone 18 or older present. We’ll even help set up your devices to your new Wi-Fi.

car
Take a test drive

The Fios tech will test your connections and equipment, give you a demo of your services, install Wi-Fi on your devices, and answer all your questions.


   

Switching is simple.

Less waiting
at home.
 

With the My Fios App, you can see when your technician will arrive and free up your time for other, more enjoyable activities.

Flexible
installs.
 

Same day and evening hour installs, where a highly-trained Fios tech will connect your devices – even your Wi-Fi.

Worry-Free Guarantee.
 

30 days to cancel with no early termination fees. And, no hard feelings.

 

Watch before you’ve
finished unpacking.

Download the Fios TV app as soon as you order and start streaming your favorite shows right away, even before service in installed.

Special bonus:

Verizon Wireless customers always stream data-free with the Fios TV app.

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Watch before you’ve
finished unpacking.

Download the Fios TV app as soon as you order and start streaming your favorite shows right away, even before service in installed.

Special bonus:

Verizon Wireless customers always stream data-free with the Fios TV app.

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Verizon has solutions for automating your new home

 

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios