Holyce E. Hess Groos

September 2012

Holly Hess Groos is senior vice president and head of the Operational Excellence and Process Transformation Organization, reporting directly to President and CEO Lowell McAdam. The newly formed organization is designed to improve the value Verizon delivers to customers, employees and shareowners by identifying and implementing process improvements that will create a more efficient, effective and agile company.

Before assuming her current duties, Hess, who has more than 20 years of experience in finance and telecommunications, served since October 2009 as senior vice president and treasurer for Verizon, with responsibility for corporatewide financing, cash management, pension and insurance activities. Her responsibilities expanded in September 2010 when the Verizon Capital Group (VCG) became part of the Treasury organization. The VCG is involved in asset-based financing, tax credit investment activities as well as leasing and financing support for sales of equipment and services to business customers.

Previously, Hess was senior vice president and chief financial officer of Verizon Business, responsible for the organization's global controller, financial analysis and planning, auditing, tax, treasury, revenue assurance, business strategy and development, and contract and pricing organizations.

Before that, Hess was vice president-finance and chief financial officer for Verizon Services. She played an instrumental role in the formation of this organization, which consolidated the shared services functions from across Verizon into one organization to improve effectiveness. Responsible for finance operations, customer financial services and the supporting finance functions, Hess led an organization focused on improving customer service, driving efficiencies and reducing operating costs across all of Verizon's business units. She was appointed to this role in October 2005.

In addition, Hess was vice president-finance for Verizon Wireless' Northeast area. She had responsibility for financial planning and analysis, revenue assurance, inventory, compliance and customer financial services. In addition, Hess oversaw financial operations in the area's five regions (New England, upstate New York, New York, Philadelphia and Washington/Baltimore/ Virginia). She was appointed to this role in April 2000.

Prior to this, Hess worked as executive director-finance for Bell Atlantic Mobile's New York Metro region. Earlier she served as director-financial planning and director-mergers and acquisitions at NYNEX Corporation.

Hess began her telecommunications career in 1990 as a controller for NYNEX Computer Services. She has also worked as a senior auditor at Price Waterhouse and Deloitte and Touche.

She is a member of the Board of Directors of the Council for Economic Education, and holds a bachelor's degree in accounting from the Miami University of Ohio and is a certified public accountant.