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How to set up and manage Auto Pay

The information in this guide will show you how to set up Auto Pay and manage your Auto Pay preferences.

Quick Links

Set up Auto Pay

Add or change your Auto Pay payment method

Change your Auto Pay date

Make a one-time payment

Pause an Auto Pay payment

Turn off Auto Pay

Set up Auto Pay

    You can turn on Auto Pay in the My Verizon website and the My Verizon app:

    My Verizon website: Go to the Set Up Auto Pay page and follow the prompts to enter your credit card, debit card or checking account information and choose a monthly payment date.

    My Verizon app:* Open the app on your smartphone, tap the Menu icon in the top-left of your screen, tap Bill and follow the prompts.

    Important:

    • If you select a payment date that's the 29th, 30th or 31st, your payment will be made the following day for months that don't include that date.
    • If you set up Auto Pay with a checking account and your payment date falls on a weekend or holiday, your payment will process on the next business day.
    • If you're eligible for and want to get the $5 or $10/month per line Auto Pay and paper-free billing discount on a standard account, the payment method can't be any credit card except the Verizon Visa® Card.

    If you have a Prepaid account, learn how to set up Auto Pay in the My Verizon app.

    *You can download the My Verizon app from Google Play™ on Android™ devices (4.0 or newer) or the App Store on Apple® devices (8.0 or newer).

Add or change your Auto Pay payment method

    You can change your Auto Pay payment method any time in My Verizon and the My Verizon app:

    From the Auto Pay page in My Verizon online or the app follow the steps below:

    Add another checking account

    Note: if you set up Auto Pay with a checking account and your payment date falls on a weekend or holiday, your payment will process on the next business day.

    1. Tap or click Edit payment method.
    2. Tap or click the Change method button.
    3. Select Checking account and tap or click Add method
    4. Enter your Routing number and Account number and tap or click Continue.

    Add a credit or debit card

    Note: In order to receive a discount for using Auto Pay you must use a debit card, checking account or the Verizon Visa® Card (other credit cards are not eligible).

    1. Tap or click Edit payment method.
    2. Tap or click the Change method button.
    3. Select Checking account and tap or click Add method.
    4. Enter your account information and tap or click Continue. This new method is saved as your default Auto Pay payment method.

    Update your current payment method

    1. Tap or click Edit payment method.
    2. Tap or click the Change method button.
    3. To update your current payment method, tap or click the Edit method button and follow the instructions to update your payment method.

    Use your new payment method for Auto Pay

    1. Tap or click Edit payment method.
    2. Tap or click the Change method button.
    3. Select the method you want to use and tap or click Edit method.
    4. Tap or click the Save method button.The new payment method you chose will be used for your monthly Auto Pay payments.

    Remove a payment method for Auto Pay

    1. Tap or click Edit payment method.
    2. Tap or click the Change method button.
    3. Select the method you want to delete and tap or click the Change method button.
    4. Tap or click the Remove method button. to delete the payment method.

Change Your Auto Pay Date

    You can change your Auto Pay payment date any time, either online in My Verizon or on your smartphone with the My Verizon app:

    • Online in My Verizon: Go to the Manage Auto Pay page. In the Schedule section you can change the date of your Auto Payment. Choose from one of the available dates indicated by a white box.

    • My Verizon app: Tap the menu icon in the upper-left corner, tap Bill, then Set up Auto Pay to change your payment date.

    Note: if you set up Auto Pay with a checking account and your payment date falls on a weekend or holiday, your payment will process on the next business day.

     

Make a one-time payment

    You can make a one-time payment, even if you’re set up for Auto Pay.

    If you make a one-time payment for the full amount of your balance your next Auto Pay will be skipped. If your one time payment is less than the balance due, the remainder will be paid via Auto Pay.

    Keep in mind:

    • If you make a one-time payment near your Auto Pay date and your automatic payment is already in process, you'll see a message letting you know that making the payment may result in a duplicate payment.
    • If you're receiving the Auto Pay/paper-free billing discount and you use a credit card  to make a one-time payment online or through the My Verizon app, the discount will be removed for the current month. The removed discount will appear as a charge on your next bill.
    My Verizon app

    1. Tap the Menu icon in the top left and tap Bill.
    2. Tap Pay Bill.
    3. The payment amount will reflect your balance. Tap the payment amount to edit the payment amount.
    4. Choose the date you want the payment to be made on. You can schedule the payment up to 14 days in advance.
    5. Select a payment method. You can pick from a saved payment account if you have one, otherwise you'll need to add a new method of payment by clicking Add/Edit Payment Method. If you’re paying with a gift card, select Verizon Wireless Gift Card under the Add Payment Method section.

      Note: You can choose to save the new payment method to your account for future use.
    6. Tap Pay bill.
    7. You'll see a confirmation pop-up that your bill is paid. Tap OK to close it.

    You've successfully made a one-time payment.

    My Verizon online

    1. Go to the Pay Bill page on your computer or mobile device.
    2. Select a payment amount. If you choose Other Amount, enter how much you'll be paying.
    3. Select a payment method. You can pic add a new method of payment. To add a credit, debit, ATM card or gift card, click More Payment Options.
    4. Tap or click Continue.
    5. Review the payment information and Terms and Conditions.
    6. Tap or click Send Payment.

    You've successfully paid your bill.

Pause an Auto Payment

    You can pause an automatic payment in My Verizon up until the day before it's scheduled to post. You can't cancel a payment on the day it's set to post.

    To stop an automatic payment:

    My Verizon online

    Go to the Manage Auto Pay.

    Tap or click the Pause button.

    My Verizon app

    1. Choose Bill from the top menu
    2. Click the Manage Auto Pay button.
    3. In the Auto Pay Settings section, tap or click Pause.

    Notes:

    • Auto Pay won't make a payment until your payment date for the next month.
    • Only your upcoming payment is paused, and Auto Pay resumes as usual on your payment date the following month.

Turn off Auto Pay

    My Verizon online:

    1. Go to the Manage Auto Pay page.
    2. Tap or click Turn off.

    My Verizon app:

    1. Tap Bill.
    2. Tap Manage Auto Pay.
    3. Change Turn on Auto Pay to the Off position.

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