Move your current Verizon mobile line to an eSIM device FAQs

Verizon mobile plan customers can use the My Verizon app to:

• Move an existing mobile number to a different eSIM-enabled smartphone or feature phone (bring your own device).
• Replace a lost or defective SIM.
• Upgrade from a 4G SIM to a 5G SIM or physical SIM to eSIM.

When you use the My Verizon app:

• You won’t need the device IMEI number or SIM ICCID number.
• No need to search and scan a QR Code.
• Your service is activated instantly over Wi-Fi.
• No physical SIM is required. No need to wait for a SIM card in the mail.

You can use the My Verizon app to move a line or manage a phone's eSIM if all of these apply:

• You are a Verizon customer with a standard monthly mobile plan.
• You are the Account Owner or an Account Manager
• You have an eSIM compatible phone that's unlocked.
• You have the My Verizon app.

No. There is no charge (or fee) if you move your line using the My Verizon app.

To find out if your device has eSIM, or can get eSIM, check the settings under About or About Phone.

To move your current mobile line to a new device:

1. Connect to Wi-Fi on your new device.
2. Download the latest My Verizon app version from the App Store / Play Store on the device you want to activate.
3. Open the My Verizon app and sign in. The app then automatically guides you through the transfer process.
   1. If you’re already signed in:
      1. Go to the Account tab.
      2. Select the line you want to move.
      3. Scroll down and choose Change or replace device on this line or Activate or get SIM.
      4. Follow the prompts.

Note: Only the Account Owner or Account Manager can move existing lines of service.

Yes. You need your old phone for authentication if there's only one line on your account.

However, if you have multiple lines, you can use another device on the account to authenticate.

After you move your number to the new device, service is deactivated on the old phone. You can use the old phone with a different carrier or for other purposes.

If the old phone had a physical SIM card, you can remove and discard it.

To get a new eSIM profile for your device if you lost or deleted your profile:

1. Sign in to the My Verizon app.
2. Go to the Account tab.
3. Select the that needs a new eSIM profile.
4. Scroll down and select Activate or get SIM.
5. Follow the prompts.

To change from a physical SIM card to an eSIM:

1. Sign in to the My Verizon app.
2. Go to the Account tab.
3. Scroll down and select Get SIM.
4. Follow the prompts.

Restart your phone if you have an issue with network connectivity. Learn how to restart your Verizon phone.

If you still can’t make calls after a restart, see our Phone can’t make calls, calls drop, calling not working page.

For help with eSIM issues, contact Verizon Customer Service.

For help with phone issues, visit our Device Troubleshooter.