How to turn off or restart your Verizon phone

The location of your Power button varies depending on the brand and model of your phone. Check this list to see where your power button may be located:

• Apple®: Depending on the model of your iPhone®, the Power button is located on either the top or right edge of your device. Some iPhone models also refer to the Power button as the Side button.
• Samsung: Depending on the model of your Samsung Android™ phone, the Power button may be located on the left or right edge, or rarely on the top edge. The button may be by itself or it may be located either above or below the Volume buttons. Some Samsung models also refer to the Power button as the Side button, and in these cases it also allows you to interact with the Bixby voice assistant.
• Google: On Google Pixel phones, the Power button is located on the right edge, above the Volume buttons.
• LG: On some LG devices, the Power button is located on the right edge of the device. On others, it's on the back of the phone, either below the camera lens or between the volume buttons.
• Motorola: On most Motorola phones, the Power button is located on the right edge of the phone, either above or below the Volume buttons. In rare cases, you can find it on the left edge of the device.
• Nokia: For Nokia devices, the Power button is located on the right edge of the phone, below the Volume buttons.
• Other Android device manufacturers (including Alcatel, ASUS, HTC, Kazuna, Kyocera, OnePlus, Orbic®, Sonim, Sony, TCL, ZTE, etc.): On most other Android devices, the Power button is located on the right edge, either by itself or above or below the Volume buttons. On phones with Push to Talk capability, the Power button may be located on the left edge above the PTT button.

There are two ways to turn off your iPhone, depending on the model. For older iPhones, hold the Power button until the "Slide to power off" prompt appears, then slide the on-screen Power switch to the right.

For newer iPhones, including the iPhone X / XR / XS, iPhone 11, iPhone 12, and iPhone 13 models, the procedure is the same, however you'll need to hold both the Power (Side) button and one of the Volume buttons (Volume Up or Volume Down) to make the Power switch appear.

To restart your iPhone, follow the steps above to turn it off. Then when the screen goes blank, hold the Power / Side button for a few seconds until the Apple logo appears. Give the phone some time to fully power back on.

Most Android phones can be turned off by holding the Power button for a few seconds then selecting Power off from the Power Options menu.

Note: Newer Samsung devices such as the Galaxy S10, Note10, S20, Note20, S21, or S22 series require you to simultaneously hold the Power/Side button and Volume Down to make the Power Options menu appear. On the Google Pixel 6, hold the Power and Volume Up buttons.

Most Android phones can be restarted by holding the Power button and then selecting Restart or Power off and restart from the Power Options menu.

Note: Newer Samsung devices require you to hold the Power / Side button and Volume Down to make the Power Options menu appear. On the Google Pixel 6, hold the Power and Volume Up buttons.

We don’t recommend performing a factory data reset on your phone except as a last resort when no other troubleshooting steps have resolved your issue.

Performing a factory reset erases all user data from your phone, and it can't be recovered unless you previously used a backup service such as iCloud, Google Photos, Google Drive, Verizon Cloud, etc.

Before performing this step, check out our device simulators or online troubleshooter to make sure resetting your phone to factory settings is necessary.