Activating your eSIM-enabled device FAQs

eSIM is digital SIM built into mobile devices. eSIM lets you activate a device on a cellular network without a physical SIM card.

• Newer devices can have eSIM in addition to or instead of removable SIM cards.
• See what type(s) of SIM your device has in the general Settings, usually under About or About Phone.

Note: Verizon Business customers can visit eSIM Activation Instructions for Business.

To activate eSIM on an existing line of service:

Apple® iPhone®:

1. Choose the line you want to activate at the Activate a Device on an Existing Line page in My Verizon.
2. Choose the eSIM to activate:
   • iPhone 10-13: Choose IMEI2 for eSIM.
   • iPhone 14*: Choose the IMEI you want to activate.
3. Follow the prompts to activate your device.

Android users only: To activate an Android eSIM on an existing line, you must speak to a Customer Service representative (don't use Chat).

Prepaid eSIM devices: Learn how to activate devices on Verizon prepaid.

Note: Connecting a device to the Verizon network for the first time takes up to 15 minutes. If you’re not connected after 15 minutes has passed, contact us. Don't retry the activation.

How you activate an eSIM device on a new line of service depends on whether you're opening a new account or you're adding a new line to an existing account. Here's how to set up and activate an eSIM device:

• If you're switching to Verizon - Use the My Verizon app to quickly enable the eSIM device on your new Verizon line. Install and open the app then follow the prompts for your device.
  • Or, you can use the My Verizon website. Visit our Bring your own device (BYOD) page; choose a mobile service plan and follow the steps to install the eSIM onto your device.
• If you're adding a line to an existing Verizon account - Use the Add a line page of the My Verizon website to set up and activate your eSIM.
  • Or, if you have the phone you’re activating in hand, you can use My Verizon app. Go to Shop > Bring your device and follow the prompts.

Note: To activate, your device has to be unlocked from any carrier other than Verizon. If needed, contact your previous carrier to unlock. After unlocking, it can take up to 24 hours before you can activate your device with Verizon.