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Activating your eSIM device on a standard monthly plan FAQs

Q: What is eSIM? How can I tell if my device has it?

eSIM is a digital SIM built into mobile devices. eSIM lets you activate a device on a cellular network without a physical SIM card. Newer devices can have eSIM in addition to or instead of removable SIM cards. See what type(s) of SIM your device has in the general Settings, usually under About or About Phone.

Q: How do I activate eSIM to change devices on my existing line?

Visit our Move your current Verizon mobile line to an eSIM device FAQs to learn how to easily change your number to a different device. If you have a Prepaid account, learn how to activate devices on Verizon Prepaid. For Verizon Business lines visit eSIM Activation Instructions for Business.

Q: How do I activate an eSIM device on a new Verizon line of service?

How you activate an eSIM device on a new line of service depends on whether you're opening a new account or you're adding a new line to an existing account. If you have a standard monthly plan, follow the instructions below. (These steps aren't for devices on Prepaid and Business plans.*) If you're switching to Verizon - Use the My Verizon app to quickly enable the eSIM device on your new Verizon line. My Verizon app - Install and open the app, then follow the prompts for your device. My Verizon website - Visit our Bring your own device (BYOD) page; choose a mobile service plan and follow the steps to install the eSIM onto your device. If you're adding a line to an existing Verizon account - Use the Add a Line page of the My Verizon website to set up and activate your eSIM. Or, if you have the phone you're activating in hand, you can use the My Verizon app. Go to Shop > Bring your device and follow the prompts. Important: To activate, your device has to be unlocked from any carrier other than Verizon. If needed, contact your previous carrier to unlock. After unlocking, it can take up to 24 hours before you can activate your device with Verizon. *If you have a Prepaid account, visit our how to activate devices on Verizon Prepaid to learn how to connect to our network with aneSIM. For Verizon Business lines visit eSIM Activation Instructions for Business.

Q: Will I need a QR code while I'm setting up an eSIM on my new line of service?

While you're setting up your eSIM-capable device some devices will need a QR code. If so, you'll get it during set-up. If you can't find it or aren't sure if you need one, see below: iPhone X and iPhone 11 - Use the phone’s camera to scan the QR code. If you don't receive it by email, scan it from Apple iPhone - Add Cellular Plan Using an eSIM. Android - Some Android devices need a QR code to download an eSIM profile. See the steps for your specific device. iPhone 12 and newer don't need a QR code. If you still need help activating eSIM, call us (don't use Chat).

Q: I accidentally deleted my iPhone's eSIM profile. How do I get a new eSIM profile?

Visit our Move your current Verizon mobile line to an eSIM device FAQs to learn how to easily change your number to a different device.

Q: The iPhone I'm using has a SIM card slot and eSIM built in. How do I change which SIM I'm using on a Dual-SIM device?

Visit our Move your current Verizon mobile line to an eSIM device FAQs to learn how to change which SIM you're using. Note: If your device is Dual SIM and you want to change from using the SIM card to using the eSIM, you may need to remove the card first.

Q: Where can I get more information about my device's eSIM?

If you have more questions about eSIM, see the instructions for your specific device: Apple iPhone - Dual SIM with an eSIM - Add Cellular Plan using an eSIM Apple iPad® - Add Cellular Plan - Bring Your Own Device (BYOD) Using eSIM Google Pixel Phones - Dual Standby Dual SIM - Add Cellular Plan Motorola devices - Add eSIM Profile Samsung smartphones - Add Cellular Plan Samsung Galaxy Book Go 5G - Dual SIM - Add Cellular Plan Compatible third-party Windows® laptop with eSIM Samsung Galaxy A54 5G - Activate / Set Up Device Samsung Galaxy Z Fold5 - Activate/Set Up Device Samsung Galaxy Z Flip5- Activate/Set Up Device

Q: My eSIM-enabled device won't activate using My Verizon, what should I do?

If you're unable to activate your eSIM in My Verizon, one of these options may help: If your device is Dual SIM and you want to change from using the SIM card to using the eSIM, you may need to remove the card first. For device-specific eSIM instructions see: Where can I get more information about my eSIM? If you have questions about using eSIM devices on a Verizon prepaid account, visit our How to use the prepaid my Verizon app to learn how to connect to our network with eSIM.

Learn how to activate a compatible eSIM-enabled device on the Verizon network. How to activate your eSIM depends on whether you're adding a new line to your account or changing a device on an existing line of service. eSIM activation also differs between iOS and Android™ devices.

Important: This information is for standard devices on standard monthly plans. Visit our Prepaid Plan FAQs to learn how to activate devices on prepaid plans.

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Troubleshooting

Expand All

What is eSIM? How can I tell if my device has it?

How do I activate eSIM to change devices on my existing line?

How do I activate an eSIM device on a new Verizon line of service?

Will I need a QR code while I'm setting up an eSIM on my new line of service?

I accidentally deleted my iPhone's eSIM profile. How do I get a new eSIM profile?

The iPhone I'm using has a SIM card slot and eSIM built in. How do I change which SIM I'm using on a Dual-SIM device?

Expand All

Where can I get more information about my device's eSIM?

My eSIM-enabled device won't activate using My Verizon, what should I do?

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Pixel and Google are trademarks of Google Inc.
Windows is a registered trademark of Microsoft Corporation in the United States and other countries.

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Activating your eSIM device on a standard monthly plan FAQs

What is eSIM? How can I tell if my device has it?

How do I activate eSIM to change devices on my existing line?

How do I activate an eSIM device on a new Verizon line of service?

Will I need a QR code while I'm setting up an eSIM on my new line of service?

I accidentally deleted my iPhone's eSIM profile. How do I get a new eSIM profile?

The iPhone I'm using has a SIM card slot and eSIM built in. How do I change which SIM I'm using on a Dual-SIM device?

Where can I get more information about my device's eSIM?

My eSIM-enabled device won't activate using My Verizon, what should I do?

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