International Privacy Policy

Data protection and privacy policy

 

Download a translated copy of this policy (pdf)

Belgian Dutch

French 

Japanese

Portuguese Brazilian

Chinese

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Korean

Russian

Czech

German

Polish

Spanish

Dutch

Italian

Portuguese

Turkish

 

1. Introduction

The purpose of this policy is to explain how the Verizon companies located outside the United States that are listed below (which we will collectively refer to in this policy as “Verizon”) collect and use personal data. Privacy laws around the globe require Verizon to provide you with certain information applicable to its collection of your personal data. In addition to this general policy, you may receive notice of other terms that apply to particular services.

2. What types of personal data does Verizon collect?

Verizon collects personal data from customers and their employees, applicants, end users, suppliers, website visitors, application users, and job candidates. The personal data collected may include: name, address, telephone number (wireline and/or mobile), email address, company name, company size and sector, company revenue, individual contact names and job titles, fax numbers, IP addresses, device identification and location information, service and site usage information, billing and transaction information, and credit card or other financial information. We might request other information based on, for example, the service(s) being ordered or promoted. For customers who use our telematics services, we also collect vehicle and driving information, including information such as location and speed.

3. How does Verizon obtain personal data?

Verizon may obtain personal data in a number of ways, including from orders placed by customers and end users, (whether by telephone, fax or e-mail, internet or by application form, order form or a contract), from products and services, portals and apps, enquiries made by existing customers and potential customers, and from vendors, contractors or applicants for employment.

Verizon may use "cookies" and similar technology to obtain information about visits to our sites or your responses to e-mail from us. We collect this information both in a form that identifies you and in an aggregated form that does not. These reporting tools help us determine which parts of our web sites or e-mails are of interest, help us improve the quality and usefulness of our sites, and personalize your experience. Use of cookies may also allow us to automate entry into password-protected portions of our websites so that you will not need to re-enter your password each time you visit such website. You have the option to block cookies through your internet browser or other commercially available software, but doing so may make some of our sites' features unavailable to you, and some technologies might not be affected by browser controls.

When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails or click on links in our emails. If you do not wish to allow web beacons via email, you may disable html images or refuse html (select text only) within your email software.

We may obtain information about you that we collect at conferences, meetings, and seminars. We also may collect information through chat rooms, blog posts, newsgroups, and social networking sites. The information you allow us to access on social networking sites varies by site, and it is affected by the privacy settings you establish at each site.

Verizon also obtains data from third parties. For example, Verizon may obtain financial information about customers and end users from third parties to enable it to assess its risks in granting credit terms, and we may also purchase contact information related to organizations that might be interested in our products and services.

4. How does Verizon use the personal data it collects?

Verizon uses your personal data for purposes that you reasonably would expect based on the nature of your relationship with Verizon. Such uses include providing service, enabling your account, billing, technical support, product development, and payment application. For Telematics customers, Verizon may link vehicle and driving information to personal data. In addition, Verizon uses personal data to improve services that Verizon offers to its customers and to combat fraud and other illegal activity. Verizon will also use personal data in any other manner which is described to you when you provide the personal data or how you direct us to with your consent.

Verizon may also use your personal data to contact you regarding our products and services, including survey requests. Verizon will use your personal data for marketing or other purposes unrelated to your specific service when this is in accordance with applicable data protection or privacy law and any preferences you express.

When you use Verizon websites and apps, information is collected about your device and your visit including dates, times and duration of visits to our sites (including whether you are a first-time or repeat visitor); browsing, searching and buying activity as you interact with our sites and apps; ip address; mobile telephone number; web addresses of the sites you come from and go to next, including whether you visited the website directly or were referred from another website or link; location information consistent with your browser settings; and information about your connection, including your device's browser, operating system, and platform type. We use this information for operational, performance measurement and other business purposes, and to help us deliver more relevant Verizon marketing messages on our websites, on non-Verizon websites, by our representatives, via email, or via other Verizon services or devices. This information is also used to tailor the content you see and may also be used to assess the effectiveness of our sites and to help you should you request help with navigation problems on our sites.

If you choose to use our referral service to tell a friend about a page on one of our websites, you will be asked to submit an email to your friend directly. Please do so only if you have the permission of your friend. If your friends refer you to us directly, we may in certain geographic locations use the contact information provided in order to market to you, in accordance with applicable law. In some of our geographic locations, and to the extent permitted by applicable law, we may monitor or record your telephone conversations with us for quality control, training, and security purposes.

5. When does Verizon share personal data?

Except as explained in this privacy policy, in privacy policies for specific services, or in agreements with our customers, Verizon does not sell, license or share personal data outside the Verizon family of companies with entities that are not performing work on Verizon’s behalf without the consent of the person whose information will be shared.

Verizon uses vendors and partners for a variety of business purposes such as to help us offer, provide, repair, restore and bill for services we provide. We share personal data with those vendors and partners when it is necessary for them to perform work on our behalf. We require that these vendors and partners protect the personal data we provide to them and limit their use of personal data to the purposes for which it was provided. We do not permit these types of vendors and partners to use this information for their own marketing purposes.

Verizon may also share personal data when it is (i) under obligation by law or legal process to disclose it; (ii) necessary to identify, contact or bring legal action against individuals who may be endangering public safety or interfering with Verizon property or services—including as part of any procedure necessary to collect a customer debt—or our customers’ or others’ use of them; or (iii) in connection with any proposed or actual sale or other transfer of some or all assets. Such disclosures occur only in accordance with applicable laws.

Some of our websites or services may be offered jointly by Verizon and one of our partners. If you register for or use such websites or services, Verizon and the other company may receive personal data. For these jointly offered services, you should also review the partner company's privacy policy, which may include practices that are different from the practices described here.

Our websites may contain links to third-party websites. If you access those links, you will leave our website. Verizon does not control these third-party websites or their privacy practices, which may differ from Verizon’s practices. We encourage you to review the privacy statement of any third-party website to which we link before submitting your personal data.

For Verizon enterprise solutions customers in Japan, Verizon will jointly use personal data with its family of companies in the following manner. Verizon Japan ltd will jointly use personal data as defined in section 2 of this privacy policy with Verizon Business Network Services Inc. And the Verizon companies located in the countries in which Verizon Enterprise Solutions conducts businesses for the purposes set forth in section 4 of this privacy policy by the means identified in section 3 of this privacy policy.

6. Does Verizon transfer personal data internationally?

As a member of the Verizon family of companies worldwide, the Verizon company providing service to you may in accordance with law transfer your personal data to other members of the Verizon family of companies or to third party partners and suppliers. Entities that receive your personal data may use it only for the purpose(s) for which it was originally shared, and they must protect it from any further use. These companies may be located outside your service country. Although these countries do not always have the same data protection or privacy laws in place as your service country or may not be deemed to provide protections that are "adequate" or "equivalent" to the privacy requirements of your service country, the Verizon entity providing your service binds its global employees and third party providers to the same high standard of personal information protection that it commits to you.

7. How does Verizon protect the personal data it collects?

Verizon takes customer confidentiality and security very seriously. Verizon has technical, administrative and physical safeguards in place to help protect against unauthorized access to, use or disclosure of customer information we collect or store, including social security numbers. Employees are trained on the importance of protecting privacy and on the proper access to, use and disclosure of customer information. Under our practices and policies, access to sensitive personally identifiable information is authorized only for those who have a business need for such access. Personal data and other sensitive records are retained only as long as reasonably necessary for business, accounting, tax or legal purposes, and we abide by applicable laws such as the national tax basic act in South Korea that require us to retain personal data.

Although we work hard to protect personal information that we collect and store, no program is 100% secure, and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information. Verizon maintains security and incident response plans to handle incidents involving unauthorized access to private information we collect or store.

8. Data protection rights

You may ask to access, update, correct, rectify and, where reasonably practical, delete your personal data, or withdraw your consent to our use of your personal data, as applicable. You may also change your marketing preferences through one or more of the following: by accessing your account online, by contacting customer service through the phone number or e-mail address on your invoice, or through the company contact details below. Please note, however, that withdrawing consent or choosing to delete some types of personal information may prevent us from supplying certain services to you as a customer, vendor or partner, or responding to your queries as a job applicant or contractor. In order to better protect you and safeguard your information, we take steps to verify your identity before granting access or making changes to your information.

9. Contact details

For queries regarding this policy or your data protection rights, please send your question directly to us via e-mail at privacyoffice@verizon.com or in writing to the following address:

International Data Privacy Office
Verizon Legal Department
Rib Floor 1 Spur D Basingstoke Road
Reading, Berkshire
United Kingdom Rg26da

In some countries, you may also have a right to lodge a complaint with your local authority responsible for privacy protection.

10. Policy updates

We reserve the right to make changes to this privacy policy, so please check back periodically for changes. You will be able to see that changes have been made by checking to see the effective date posted at the end of the policy. If Verizon elects to use or disclose information that identifies you as an individual in a manner that is materially different from that stated in our policy at the time we collected that information from you, we will give you a choice regarding such use or disclosure by appropriate means, which may include use of an opt out mechanism.

11. List of Affiliates

  • Fleetmatics (France) SAS
  • TrackEasy GmbH
  • Fleetmatics Ireland Limited
  • Visirun S.p.A.
  • KKT Srl
  • INOSAT Consultoria Informatica S.A.
  • Visirun Sp.Z.o.o.
  • Poltrack Sp. Z.o.o.
  • Fleetmatics Netherlands B.V.
  • Inosat Global Limited
  • Fleetmatics (UK) Limited
  • Telogis UK Limited
  • Telogis do Brasil Servico de Software Ltda.
  • Inosat Solucoes E Servicos EM Mobilidade LTDA
  • Telogis Canada Inc.
  • INOGPS S.A.
  • Fleetmatics De Mexico S. De R.L. De C.V.
  • Fleetmatics Pty Ltd
  • Telogis Australia Pty Ltd
  • Verizon Telematics (China) Co., Ltd
  • Beijing Oriental Telematics Services Co., Ltd
  • Verizon Telematics (China) Co., Ltd. - Beijing Branch
  • Hughes Oriental Telematics Holding (China) Company Limited
  • Telogis Limited
  • Verizon Albania ShPk
  • Verizon Austria GmbH   
  • NV Verizon Belgium Luxembourg S.A. 
  • Verizon Terremark NV
  • Verizon Bulgaria EOOD
  • Verizon Croatia Limited
  • Verizon Communications (Cyprus) Limited
  • Verizon Czech s.r.o. 
  • Verizon Denmark A/S
  • Verizon FZ-LLC
  • Verizon UK Limited – Dubai Branch
  • Verizon Communications Egypt LLC
  • Verizon Estonia OÜ
  • Verizon Finland Oy
  • Verizon France SAS
  • Verizon Deutschland GmbH 
  • Verizon Hellas Telecommunications Single Member Limited Liability Company 
  • Verizon Hungary Telecommunications Limited Liability Company 
  • Verizon Iceland ehf
  • Verizon Ireland Limited
  • Verizon Israel Telecommunications Limited 
  • Verizon Italia S.p.A. 
  • Verizon Latvia SIA
  • UAB Verizon Lietuva
  • Verizon Business Security Solutions Luxembourg SA
  • Verizon Belgium Luxembourg SA (Succursale du Luxembourg)
  • Verizon Malta Limited
  • Verizon Morocco Sarl
  • Verizon Nederland B.V.   
  • VZB OPCO Nigeria Limited
  • Verizon Norway AS
  • Verizon Polska Sp. Z.o.o 
  • Verizon Portugal Sociedade Unipessoal, LDA. 
  • Verizon Romania S.R.L
  • Verizon Rus LLC
  • Verizon Saudi Arabia LLC
  • Verizon Komunikacije d.o.o., Beograd
  • Verizon Communications Slovakia, s.r.o.
  • Verizon Ljubljana trgovina in storitve, D.o.o.         
  • Verizon Communications South Africa (Pty) Limited
  • Verizon Spain S.L. 
  • Verizon Sweden Aktiebolag 
  • Verizon Switzerland AG
  • Verizon Uluslararasi Telekomünikasyon Ticaret Anonim Sirketi.
  • (Verizon International Telecommunications Commerce AS – English translation)
  • Verizon UK Limited
  • Verizon Ukraine LLC
  • Verizon Argentina S.R.L. 
  • Verizon Bolivia S.R.L.
  • Verizon Telecomunicacoes do Brasil Ltda.
  • Verizon Canada Ltd.
  • Verizon Chile S.A.
  • Verizon Colombia S.A.
  • Verizon Costa Rica SRL
  • Verizon Dominican Republic S.R.L.
  • Verizon Ecuador Cia. Ltda
  • Verizon Communications Guatemala Limitada
  • Verizon Servicios Empresariales México, S. de R.L. de C.V. (I049)
  • Verizon Panama S.A.
  • Verizon Paraguay SRL
  • Verizon Uruguay S.R.L.
  • Verizon Venezuela S.A.
  • Verizon Australia Pty Limited
  • Verizon Communications Technology (Beijing) Co., Ltd.
  • Verizon Hong Kong Limited
  • Verizon India Private Limited
  • Verizon Communications India Private Limited
  • PT Communications Verizon Indonesia
  • Verizon Japan Ltd.
  • Verizon Korea Limited
  • Verizon Communications Malaysia Sdn. Bhd.
  • Verizon New Zealand Limited
  • Verizon Pakistan (Private) Limited
  • Verizon Communications Philippines, Inc.
  • Verizon Communications Singapore Pte. Ltd.
  • Verizon Taiwan Co. Ltd.
  • Verizon (Thailand) Limited

January 1, 2018