You can reach Verizon several ways if your services are affected by a local, regional or national emergency.
Wireless customers
Verizon Wireless is a national cell phone service provider with network assets and customers in every U.S. state. In the event of an emergency in your area, we immediately begin pushing out information to keep customers up to date on network recovery efforts and community support. Here are several ways we help our wireless customers stay in touch with us:
Follow us on Twitter.
We provide updates on our Twitter handles. Follow @VZWSupport and @VerizonNews for the latest on outages and Verizon’s recovery and relief efforts.
Chat with us over your PC or Mac.
Scroll through the Verizon Wireless support page and click on the Chat button.
Chat with us on Facebook Messenger.
Search for Verizon through your Facebook Messenger app and send us a message.
Enable Wireless Emergency Alerts (WEAs) on your devices.
Wireless Emergency Alerts (WEAs) are free wireless notifications that are delivered to your mobile device. Sent by authorized government officials, these alerts are designed to inform you about dangerous weather, missing children and other critical situations in your area. View compatible device list. Read more about WEAs at FCC.gov.
Fios or Home Internet customers
Verizon Fios is a regional company with network assets and customers primarily located in Connecticut, Delaware, District of Columbia, Florida, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island and Virginia. In the event of an emergency in your area, we immediately begin pushing out information to keep customers up to date on network recovery efforts and community support. Here are several ways we help our TV, Internet and Phone customers stay in touch with us:
Check for service outages at My Verizon.
Sign in to your My Verizon account to check for outages that may be affecting your services. Should there be a service outage, we’ll provide you with a ticket number and estimated time of repair completion.
Manage service alerts in My Verizon.
Sign in to your My Verizon account to manage service alerts within your Communication Preferences in My Verizon. From there, you can opt in to receive account/service related messages by email and text message.
Follow us on Twitter.
We provide updates on our Twitter handles. Follow @VerizonSupport and @VerizonNews for the latest on outages and Verizon’s recovery and relief efforts.
Chat with us on Messenger.
Search for Verizon through the Facebook Messenger app on your smartphone or computer and send us a message.
Chat with us over your PC or Mac.
Visit the Contact Us page for Fios and Home Internet customers and click on the Chat button.
Schedule a call with us.
Sign in to My Verizon to schedule a time for a Customer Service Representative to call you. Or, call us directly at 1.800.VERIZON (1.800.837.4966) for assistance. Wait times may be longer than usual during an emergency.
Download our apps.
The My Fios App can be used for additional support through smartphones and the Fios TV app can be used to watch TV programs including newscasts.
How to report downed wires or telephone poles in Connecticut, Delaware, District of Columbia, Florida, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island and Virginia.
For your safety, do not touch or move the downed line. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line.
Verizon Business customers
Verizon Business provides technology and network solutions–along with plans, devices and wireless services – designed for organizations with less than 500 employees. In the event of an emergency in your business's area, we immediately begin pushing out information to keep customers up to date on network recovery efforts and community support. Here are several ways we help our Verizon Business customers stay in touch with us:
Check for service outages at My Business.
Sign in to your My Business account to check for outages that may be affecting your services. Should there be a service outage, we’ll provide you with a ticket number and estimated time of repair completion.
Follow us on Twitter.
Follow @VerizonNews for the latest on outages and Verizon’s recovery and relief efforts.
Chat with us over your PC or Mac.
Go to our Support page and click on the Contact Us icon. For personalized support, make sure to sign in first.
Schedule a call with us.
Visit the Contact Us page for Verizon Business customers. Choose the service you’re having issues with and schedule a time for a Customer Service Representative to call you.
