Latest update: 1.25.26
With power outages and extreme conditions now impacting communities across the country, staying connected is more important than ever. The Verizon network remains strong, and our teams and assets are ready to deploy when required.
Powering Through: Because we ensured our macro cell sites were equipped with backup battery power and topped off fuel for permanent generators, our network is holding strong against commercial power outages.
Active Deployment: Our fleet is staged. We have hundreds of mobile network assets, including satellite links, mobile cell sites and portable generators ready to be deployed as needed.
Frontline Support: Verizon employees throughout the country are currently on the ground or on standby to provide real-time, mission-critical support for public safety agencies, first responders, customers and communities who are impacted.
Store Updates: If the conditions allow, and you are looking to visit a Verizon store, stay up-to-date on the latest store closures and impacted hours here: verizon.com/stores. Customers can also get support at verizon.com or by calling 1-800-VERIZON. Safety is a top priority.
Cold Weather Tech Tips: Cold temperatures chemically deplete Lithium-Ion batteries, causing them to shut down sometimes even with a 30% charge remaining. Check out our cold weather tech tips here.
Update: 1.23.26
Restoration near complete
Ahead of Winter Storm Fern’s arrival this weekend, Verizon engineers have completed 100% of our winter weather site inspections and staging operations across the forecasted impact zone, with key regions fully secured and ready.
For cell sites in the direct path of the freezing rain and heavy snowfall, our System Performance engineers are actively focused on optimizing network capacity and hardening infrastructure to pre-emptively handle expected traffic surges. To prepare for potential commercial power losses, continuous refueling operations are already underway to ensure all permanent and pre-staged portable generators are at maximum capacity, keeping sites in service for Verizon customers and first responders throughout the event.
Winter storms can bring heavy ice accumulation that threatens the fiber cables connecting cell sites to the rest of the network. Should primary fiber connections be compromised by ice or high winds, our teams are fully prepared to deploy alternate forms of connectivity, including temporary satellite and microwave solutions, to keep individual sites online. As the storm hits, plowing, tree-clearing, and power restoration efforts can inadvertently impact buried or aerial equipment. Residents can help protect the network by remembering not to touch or cut any cables that may be hidden beneath snow or displaced by falling ice and branches. Clearing driveways and property are important tasks after a winter storm, but contacting 811 before any excavation or major cleanup project is the easiest step toward reducing the chance of damaging fiber—whether underground or aerial—and keeping customers and first responders connected in critical moments.
Relief for Impacted Customers
To help residents in Florida, Georgia, North Carolina, and South Carolina impacted by Hurricane Helene, Verizon waiving postpaid domestic call/text/data usage. This will bring relief to the thousands of customers who rely on their mobile devices now more than ever, especially during this challenging time.
Continued support
Customers in need of continued support can contact a member of our team at 800.922.0204 or check our store locator page to find a location near you.