How Verizon is using AR and VR to help maintain network superiority

By: Abby Knowles

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Through technologies like Artificial Intelligence (AI) and Machine Learning (ML) Verizon can improve how we solve problems and improve our customers’ experience.

In fact, we’re already using these technologies as highlighted in this 2018 Forbes article. In 2017, we leveraged this technology to predict 200 “customer impacting” events before they even happened – allowing us to take action and prevent them.

But we know the potential here is only limited by our imaginations and we want to push this technology further. For that to happen, we know we have some work to do.

Participants at the team competition in Denver included, from left to right: Xia (Lydia) Li, Data Scientist for Verizon, Ananth Sankarasubramanian, Data Scientist for NVIDIA; Tad Barrett, Engineering Specialist for Verizon; and Rowena Samala Morales, Principal Engineer for Verizon.

To help with this transformation, our network team is learning new ways to use AI and ML. A recent team competition, held in Denver, partnered our engineers with data scientists in groups to see who could develop the best AI/ML algorithm to tackle a specific problem. The purpose of these exercises is to inspire new ways of thinking about problem solving as well as performance enhancement, and to explore possibilities we couldn’t have imagined a few years ago.

As domain experts, our field and systems engineers are in the perfect position to leverage our massive amount of network performance data into actionable insights. These insights will ensure our competitive advantage and network leadership well into the future.

Our objective is to leverage this technology to find additional and faster ways to improve the performance of our network: From predicting when we might experience an increase in data traffic to identifying potential problems in the network and fixing them before they happen, the goal is the same -- to deliver the best customer experience possible.

The Fourth Industrial Revolution is here, with next-generation 5G wireless technology paving the way. This is the future and Verizon isn’t waiting for it—we’re building it.

For more on the Fourth Industrial Revolution, please visit this page.

About the author:

Abby Knowles is the Vice President of West Network Assurance and leads a team of engineers who help build and run the Verizon wireless network, west of the Mississippi. She has 20+ years of experience in the network communications industry working for Verizon in various roles as an engineer and technical leader. She is married with 2 daughters, and is passionate about encouraging women and minorities to pursue STEM careers.

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