California Consumer Privacy Act - 2024 Reporting

Introduction

California law requires businesses to report annually on the number of privacy requests they receive each year. The sections below report the number of requests to know, delete, correct, and opt out of selling and sharing for cross-contextual advertising that we received between January 1, 2024 and December 31, 2024.

Consumers

Verizon received the following requests from consumers⁺ nationwide in 2024.

	Request to Know*	Request to Delete*	Request to Correct	Do Not Sell, Share, & Target**
Total Requests	18,689	5540	5079	625,120
Complied With	12,017	5420	4334	625,120
Denied	6672	120	745	0
Average Response Time (Days)	12	12	19	<1

⁺ For purposes of this reporting, Verizon included individual rights requests submitted to Verizon by natural persons other than Verizon employees and contractors.

* Verizon also received 6 unverified requests to know and 1 unverified request to delete from Digital Secure customers via email in 2024.

** These numbers include the number of requests received through a Global Privacy Control and the number of requests received through Verizon’s consolidated opt-out mechanism on its Your Privacy Choices page from January 1 through December 31, 2024.

Employees and Contractors

Verizon received the following requests from employees and contractors residing in California in 2024. Verizon does not sell or share for cross-contextual advertising the personal information associated with employees or contractors.

	Request to Know	Request to Delete	Request to Correct	Do Not Sell, Share, & Target
Total Requests	1	9	N/A	N/A
Complied With	1	4	N/A	N/A
Denied	N/A	5	N/A	N/A
Average Response Time (Days)	8	8	N/A	N/A

Updated May, 2025