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Please visit with your child our Verizon Family Privacy Policy for Kids or, for Gizmo users, our Gizmo Privacy Policy for Kids, to help them understand how Verizon Family or Gizmo treats information collected from and about them. If you are managing your Gizmo wearable through GizmoHub, please review the GizmoHub and Gizmo Wearables Privacy Policy.

Verizon Family allows family members to locate each other’s devices and includes parental control tools for parents (Guardians) and other people Guardians allow (Members) to manage and monitor the devices of children (Dependents), including smartphones, tablets, and wearables like Gizmo watches. Verizon Family also includes Roadside Assistance, Safe Walk (a feature that allows users to easily send their real time device location to their emergency contacts), 24/7 Assist (a professional monitoring service), Family Line (a Voice over Internet Protocol (VoIP) phone line that can be shared by up to five family members), and a pet tracking feature.

Verizon Family’s privacy practices are covered by Verizon’s Privacy Policy as well as the practices described here. In the event of a conflict between the two policies, the practices described in this policy govern when using Verizon Family services. 

Read Verizon’s Privacy Policy

Information we collect from Guardians and Members. When you install the Verizon Family app on your smartphone, if you do not already have a Verizon account you will be asked for your email address and password to create an account to authenticate you. You will also be asked to verify your mobile phone number and you can optionally provide a display name and photo.  Verizon Family collects other information from your device(s), including device identifiers, IP address, device type, app version, and application and feature usage.

When Guardians designate a line as a Verizon Family Dependent, Guardians provide information about the Dependent, including the Dependent’s display name and optional photo, phone number and other device information, date of birth, and trusted and emergency contacts. For Guardians and Members connected to a Dependent using a Gizmo, we collect their relationship to the Dependent to show on the Gizmo’s contact list. For Dependents using compatible Gizmo watches, Verizon Family provides an option to enter medical information to display on the watch when someone presses the SOS button. Verizon Family also collects information about the features and settings that Guardians apply to the Dependent’s device(s), including time and usage restrictions and content filters or, for Gizmo watches, whether media backup, video calling, or auto answer are enabled.

Additional information we collect from Guardians and Members depends on the Verizon Family plan, the devices used, the features enabled and the permissions granted.

Location Sharing. If you allow it, we collect location from your mobile device and, if available, estimated location from the wireless network as well as motion activity information (for example, if you’re walking, running, biking, or in a vehicle). With permission, we also collect precise location from your paired smartwatch.

Call and Text Activity Monitoring. With your permission, we collect your device’s contact list to enhance the call and text activity information provided about Dependents in the Verizon Family app.

Gizmo Messaging: Verizon Family collects information about the messages you send to and receive from Gizmo watches, including text, audio, and video messages.

Driving Insights. Verizon Family collects device motion activity, location, and device usage data to calculate driving insights and behaviors, such as trip route and distance, top speed, hard braking, rapid acceleration, harsh cornering, potential crash events, and device usage while in a moving vehicle. We use this information to calculate individual trip driving scores and an overall driving score. You can turn off Driving Insights in My Profile. Guardians can also designate their Dependent as a passenger.

Safe Walk. If you choose to provide it, Verizon Family collects emergency contact information and requests that Guardians provide an emergency contact(s) for their Dependents using Safe Walk compatible devices. Emergency contacts receive a text message with your real time device location if you initiate a Safe Walk session or an SOS alert during a Safe Walk session, along with the start and end time of the Safe Walk session.

Roadside Assistance. Guardians and Members on the same Verizon Wireless account can use Roadside Assistance, and Guardians can enable it for Dependents. When Roadside Assistance is requested, Verizon Family shares name, phone number, car details, the requested service, and the address provided for service with our Roadside Assistance provider, Signature Motor Club.

24/7 Assist. Guardians and Members on the same Verizon Wireless account can enable 24/7 Assist, a professional monitoring service provided by Viiz Communications (“Viiz”). 24/7 Assist can be used from your mobile device or paired smartwatch. When enabled, Verizon Family shares with Viiz your name, home address, and emergency contact(s). If used with a paired smartwatch, 24/7 Assist also includes fall detection. When you have an emergency and use 24/7 Assist, Verizon Family shares your device’s location and, if applicable, information about your fall with Viiz agents who will use this information to assist you. Viiz agents may share this information with your emergency contact(s) or emergency services, and a report of the event will be available to you and your emergency contacts. Viiz is an independent company and Viiz’s Privacy Policy applies when it provides assistance to you.

Family Line. If activated by the Guardian, Verizon Family assigns a VoIP phone line and collects and maintains records of all calls made and received using Family Line, voicemails left on the Family Line, each family member’s address for E-911 purposes and their phone contacts.

Pet Tracking. The Fi Mini smart collar is offered by Fi and, when paired with a Family account, allows families to view the Fi Mini’s location and pet activity in the Verizon Family app. When the Guardian pairs the smart collar, Verizon Family collects and shares with Fi the pet’s display name, photo, type of pet, gender, date of birth, weight, breed, and step goal. To facilitate pairing the collar and tracking the Fi Mini’s location, Verizon Family and Fi also collect the collar ID and home Wi-Fi router information, such as name, location, and SSID. Fi then makes available in the Verizon Family app the Fi Mini’s location and pet activity information, such as the number of steps taken. When used in Lost Pet Mode, we share a publicly-shareable URL with your Fi Mini’s location with all Guardians and your pet’s emergency contacts to help with locating your lost pet. This URL includes a proxy email address that allows others to message Guardians if they have information on the lost pet. We collect all messages sent and received through Lost Pet Mode. Fi is an independent company and its Fi privacy policy applies to its collection and use of data about your pet.

Information we collect from devices designated as Dependents (including children under 13). For Dependent devices connected to the Verizon network, Verizon Family collects mobile device information, including phone number and the device’s make and model. For Gizmo watches and devices with the Verizon Family Companion app installed, Verizon Family collects additional information from the device, including other device identifiers, IP address, device type, app version, application and feature usage, and wireless network usage.

Additional information we collect depends on the Verizon Family plan, the devices used, the features enabled and the permissions granted.

Location Sharing. Verizon Family collects Dependent device location and shares it with Guardians and others the Guardian allows. The location information includes precise location from Gizmo watches and other devices with the Verizon Family Companion app installed as well as network location for compatible devices on the Verizon network. Network location is collected and shared even when the Verizon Family Companion app is not installed. Approximate geolocation identifying an area of approximately ⅔ of a mile radius of the Dependent may also be used by our partner Accuweather to provide weather updates if requested by a Gizmo watch that supports weather updates.

Activity Information:

• When the Verizon Family Companion app is installed on a Dependent’s smartphone or tablet, Verizon Family uses the Dependent’s location and motion activity information to display their real time activity (for example, if they’re walking, running, biking, or in a vehicle).
   
• If the Dependent uses a Gizmo watch that supports step tracking, Verizon Family will collect the Dependent’s steps taken and display it in the Verizon Family app. Some Gizmo watches allow Dependents to track their own activity, such as how much they ran or biked. This activity monitoring information is stored on the watch only.

Call and Messaging Information: 

• For Dependent smartphones and tablets connected to the Verizon wireless network, Verizon Family collects cellular call and messaging activity, even if the Companion app is not installed.  With permission, we also collect the device contact list. 

• For Dependent Gizmo watches, Verizon Family collects, depending on the type of Gizmo watch used, audio and video calling information and text messages, including photo and video messages, exchanged between your child and you and between your child and others you allow.

Web and App Activity Monitoring and Content Blocking: We request permission to install the Verizon Family Virtual Private Network (VPN) through which Verizon Family collects information about the Dependent’s website and mobile app usage.

Driving Insights. When Driving Insights is enabled, Verizon Family collects motion and location information to calculate driving insights and behaviors, such as trip route and distance, top speed, hard braking, rapid acceleration, harsh cornering, and potential crash events, and Verizon Family uses this information to calculate individual trip driving scores. If the Dependent is not designated as a passenger by the Guardian, we also collect device usage while in a moving vehicle, and use the driving data and device usage data to calculate an overall driving score.

Safe Walk. When a Dependent initiates a Safe Walk session or an SOS alert during a Safe Walk session on a compatible device, their emergency contacts receive a text message with the Dependent’s real time device location, along with the start and end time of the Safe Walk session.

Roadside Assistance. When a Dependent requests service from a device with Roadside Assistance enabled, Verizon Family collects name, phone number, car details, the requested service, and the service address and shares that information with our Roadside Assistance provider, Signature Motor Club.

Gizmo Photos and Videos: If a Dependent uses a Gizmo watch that supports taking photos and videos and media backup is enabled, Verizon Family collects and stores photos and videos taken on the Gizmo device and makes them available to all Guardians in Verizon Family.

Family Line. If activated by the Guardian, Verizon Family assigns a VoIP phone line and collects and maintains records of all calls made and received using Family Line, voicemails left on the Family Line, the Dependent’s address for E-911 purposes and their phone contacts.

E-911. For mobile devices connected to the Verizon wireless network, we collect an E-911 address for emergency response.

How we use information collected. Verizon Family uses the information we collect to deliver, maintain and support Verizon Family services, including for analytics. We also use mobile device information collected from Guardian and Member devices, including device identifiers, to measure the effectiveness of advertisements for Verizon Family services.

Verizon Family does not collect more information from Dependents’ devices or retain it for longer than is reasonably necessary to provide Verizon Family services. Verizon Family does not enable users of Dependent devices to make their personal information publicly available.

We retain account information as long as your Verizon Family account is active in the Verizon Family app. We retain activity logs for up to 60 days from when you close your account. Our policies require that we retain records containing personal information for as long as they are needed for legal, tax, audit, investigative, and security purposes and then securely delete or destroy them.

Location information we collect from devices and other information we collect concerning Dependents may be considered sensitive personal information under some state laws. 

We disclose Dependents' personal information to others on your Verizon Family account and to service providers who work on our behalf. These service providers use personal information disclosed to them only to provide Verizon Family services, including for analytics, and are required to delete the information when it is no longer needed to provide the service. We do not sell information we collect from Dependents as part of this service or information from or about Dependents’ devices or share it for any other purpose, including targeted advertising. 

For Guardians and Members. Depending on the features enabled, Guardians and Members provide consent for the collection of certain information from their devices, including GPS and network location, motion activity data, and device contact lists. You can update your GPS location permission in your device settings, but to control both your GPS and network location sharing you must use your Verizon Family app settings. You can also update your motion activity data and device contacts permissions in your device settings and enable and disable Driving Insights, 24/7 Assist, and Family Line in the Verizon Family app.

For Dependents. When Guardians add a Dependent, the Guardian must provide consent for Verizon Family to collect, use, and disclose personal information from Dependents’ devices. Guardians can revoke consent for Verizon Family to collect personal information at any time by deleting the Dependent’s profile in the Verizon Family app. Verizon will continue to collect information to provide wireless service to the line. Deletion of the Companion app from compatible devices will stop some information collection from that device, such as GPS location or web and app activity monitoring, but other information collection and disclosure will continue, including for network location and call and messaging activity.

When the Verizon Family Companion app is installed on Dependents’ compatible devices, Verizon Family asks for consent to collect certain information, including precise location, motion activity data, device contacts, and web and app activity monitoring. These permissions can be changed in the Dependent’s device settings. If a Dependent changes location sharing permissions in their device settings or if the Verizon Family Companion app is uninstalled, Verizon Family will continue to collect and share estimated network location unless the Guardian removes the Verizon Family Dependent profile in the Verizon Family account. Depending on their Verizon Family plan and device type, Dependents may be asked to consent to the use of tamper controls that help prevent the deletion of the Companion app or the VPN, which is used for certain parental controls, like web and app activity monitoring or content filtering.

For Gizmo watches, Verizon Family gives you additional choices depending on the type of Gizmo wearable that your Dependent uses and the features you choose to activate. For example, you can turn on auto-answer, a feature that allows your call to be automatically answered by the Gizmo watch after ten seconds and that lasts up to 60 seconds. Auto-Answer is not available in school mode, but is available in all other modes when your child is alerted to an incoming call by a ring, a vibration, and/or an indication on the watch screen. For Gizmo watches with video calling, this feature can be turned off under your child’s Verizon Family profile. Guardians can also choose whether to enable media backup, which will make photos and videos taken on the Gizmo watch available to Guardians in the Verizon Family app.

Depending on your Gizmo watch, you can assign between nine and nineteen trusted contacts, and give them permission to communicate with the Dependent by phone and by photo, video, audio and text messaging via the Verizon Family app. If authorized by you, certain trusted contacts can be given additional controls, such as the ability to turn on auto-answer for their calls to your child and to view your child’s location. Only Guardians can add, change or remove trusted contacts.

Guardians may review the personal information collected by Verizon Family from Dependent devices. For more information or assistance with these choices or if you have questions or concerns about our privacy practices, you can contact us at verizonfamily@verizon.com.

You may have additional privacy rights under state privacy laws. You can read more in the full privacy policy or our Health Privacy Notice. To submit a request to access, delete or correct personal information, visit the Verizon Privacy Dashboard Verizon Services page, or your authorized agent can submit a privacy inquiry form to make a request.

For more information or assistance, you can contact us by email at verizonfamily@verizon.com, by phone at (800) 922-0204, or at:

Verizon Privacy Office
1300 I Street, NW, Suite 500 East
Washington, DC 20005

Last Update: November 2025