Let’s take a look at
the Fios Privacy Policy.

The types of information we, or service providers acting on our behalf, collect depends on your use of our products and services and the ways that you interact with us. This may include information about:

• Contact, billing and other information you provide
• How you use our services and your devices
• How you use our sites and apps
• How our network and your devices are working
• Location of your wireless device

Business customers may have contracts with us that include privacy provisions that are specific to that relationship and differ from what you find here. Your contract will govern in those cases. 

This includes:

• Credit information from outside agencies 
• Demographic and interest data as well as device type, carrier, city and state information from third party data providers
• Information from social media platforms when you interact with us via social media or use your social media login to interact with Verizon sites or offers 
• Contact, marketing lead and other information we purchase or receive
• Fraud information

We use information to:

• Deliver and maintain products and services
• Establish and maintain your account and billing records
• Measure credit and payment risk
• Provide account-related services and information
• Help you with service and technical support issues or questions
• Manage and protect our networks, services, employees and users
• Detect and prevent fraud
• Help us improve and personalize your services and our marketing
• Research and develop new products and services
• Authenticate you
• Determine your eligibility for new products and services
• Better predict and deliver personalized content and offers that may interest you

We may use automation, including artificial intelligence, to assist us with these uses. Among the uses we make of automation, we use predictive analytics to monitor our network for faults and outages which helps us proactively and rapidly fix issues, and we may use machine learning techniques with information we have about you and other customers to provide you with more relevant marketing messages or predict what services might most interest you.

We, and third party companies acting on our behalf, collect information from our sites and apps for operational purposes such as improving website and app security, authenticating you, detecting and deterring fraud, improving site performance and providing content and analytics.

We and these third-party companies may use cookies, pixels, web beacons, tags, scripts, or use similar technologies on our pages and the browsers you use and may access advertising identifiers from your mobile device operating systems. 

We may de-identify or aggregate information so that Verizon or others may use it for business and marketing purposes. For example, the data we aggregate might be used to analyze, personalize and improve our services, to provide business and marketing insights to others and to help make advertising more relevant to you.

We disclose information within Verizon, including with our affiliates, for a variety of purposes, including providing you with the latest information about our products and services and offering you our latest promotions. You can limit the disclosure of Customer Proprietary Network Information and certain credit information if you do not want us to use them to market services to you that are different from the ones you have.

Service Providers. We use service providers  to help us offer, provide, repair, restore and bill for services. We disclose information to them as necessary for them to perform work for us. They are required to protect information they receive from us or collect on our behalf and can use it only for the purpose we allow.

We may disclose to or we may allow our service providers to collect personal information, including  your activity on our sites and in our apps. These companies may use technologies, such as cookies, pixels, web beacons, tags, scripts, or use similar technologies on our pages and the browsers you use or we may disclose information using application programming interfaces (APIs). These service providers help us improve website and app security, authenticate you, detect and deter fraud, improve site performance, provide content or analytics, conduct advertising and marketing activity, and other purposes as described in the “How does Verizon use information” section.

Partners. When you purchase or use services that are offered by Verizon and one of our partners, both parties may collect information about you. When this is the case, you should also review the partner company's privacy policy because it may describe uses of  information that are different from ours.

We disclose risk scores with other companies for fraud purposes. 

We also disclose or make available de-identified information to companies to assist with the delivery of advertising campaigns or aggregate reports. 

We may disclose, or allow certain third-party advertising companies to collect, information about your activity on our sites and in our apps. These companies may use your email address, or other information they collect to create one or more identifiers associated with your or your device(s) both on and off our sites and in our apps. They can use that information to help us provide more relevant Verizon advertising on our own and third-party sites and apps. These companies may combine this information with information they collect elsewhere to determine whether you or someone with similar interests may fit into an audience that advertisers, including Verizon, are trying to reach, to serve targeted advertising to you on our sites and other sites and platforms, or to find other potential customers. To do this, we and these companies use a variety of tracking, validation and other technologies, such as cookies, pixels, web beacons, tags, scripts, identifier matching or similar technologies on our pages and the browsers you use, or we may disclose information using application programming interfaces (APIs).

We require that advertising companies disclose when they are using interest-based advertising techniques to deliver ads on our sites and apps as well as when they deliver Verizon ads elsewhere. We also require them to comply with privacy laws and offer you the ability to opt out of this use of your information.

Verizon sites and services may also include social networks or other third-party plug-ins and widgets that may provide information to their associated social networks or third parties even if you do not click on or otherwise interact with the plug-ins and widgets. 

Our customers and website visitors can limit the sale and sharing of personal information as well as the use of this information for certain types of targeted advertising. Certain states give consumers the right to make these opt out choices. California law also gives business customers the right to limit the sale and sharing of personal information.

Please visit the Choices section of this policy to learn how to opt out. 

The Fios TV apps and website include Comscore and Nielsen software that collects information for these companies’ market research and audience measurement purpose, including information about the content you viewed; the apps, website and device you used; your advertising identifier (if available); IP address; and operating system. You have a choice about participating.

We may publish your name, address and wireline telephone number(s) or provide this information to directory publishers, assistance services, or others. These companies can use this information in other formats or for other purposes, and they may make it available to others. 

We also provide your name and telephone number for Caller ID and similar services.

In certain circumstances, we disclose information that individually identifies you, your device, and other information we collect, such as:

• To comply with the law
• To protect you, others or us
• To credit companies and collection agencies
• When needed by outside auditors and regulators
• If Verizon enters into a merger, acquisition or sale of all or a portion of our assets or business
• With your consent

The programs described here use information to predict whether you fit within an audience an advertiser is trying to reach and help them show relevant advertising to you. The programs may also measure advertising campaign effectiveness. You can opt out of participating in these programs.

Telemarketing
Opt out of marketing-related calls by calling 1-800-VERIZON. It can take up to 30 days to remove you from existing marketing campaigns.

Emails
Opt out of receiving marketing-related emails by following the unsubscribe instructions at the bottom of marketing emails you receive.

Text messages
Opt out of receiving marketing-related texts by following the unsubscribe instructions included in texts you receive

Postal mail
Opt out of receiving marketing-related mail by calling 1-800-VERIZON. Note that even if you unsubscribe, you could still receive mail when we use a bulk mailing service that delivers to all homes within a ZIP code.

Door-to-door marketing
Opt out of door-to-door marketing by calling 1-800-VERIZON.

Credit information 
You can limit the disclosure of credit information within Verizon for the marketing of new products and services. Check the instructions in the notice on your monthly bill, or call 1-844-366-2879 to opt out.

Customer Proprietary Network Information (CPNI)
You can limit the sharing of CPNI within Verizon for marketing services to you that are different from the ones you have. 

Verizon Wireline and certain business customers:
Call 1-866-483-9700 to update your account preferences

Other customers:
Follow the instructions in the Verizon notice or contract language seeking consent

Relevant Online Advertising
To opt out of participating in the Relevant Online advertising program:

• Log in to your My Verizon account online
• Go to the Services area of My Verizon online
• Click on Internet
• Select the Manage Online Advertising Preferences link within My Internet Service

Relevant TV Advertising
To opt out of participating in Relevant TV advertising:

• Log in to your My Verizon account online
• Go to the Services area of My Verizon online
• Click on TV
• Select the Manage TV Advertising Preferences link within TV Management

Fios TV Market Research and Audience Measurement
If you do not want personal information disclosed for audience measurement and market research purposes, you can opt out for all devices you use for Fios TV using your Fios TV Account Settings on the Fios TV Website or in the Fios TV apps (in settings under “Audience Measurement”).

You can also make choices on individual devices. On Apple mobile devices, you can only participate if you opt in using the pop up notice in the Fios TV apps and you can change your choice using Apple device settings. On Android mobile devices, you can opt out by using your device setting to “Opt out of Ads Personalization”. On Amazon Fire devices, you can opt out using the “Interest-based Ads” setting.

If you do not participate, only de-identified viewing information will be disclosed.

Website information used internet-based advertising.

You can limit the sale and sharing of personal information as well as the use of this information for certain types of targeted advertising. Some state laws give consumers who reside in those states the right to make these opt out choices. California law also gives business customers the right to limit the sale and sharing of personal information.

You can opt out by visiting Your Privacy Choices . This page also describes how we honor Global Privacy Control signals you may set on your browser. We do not respond to Do Not Track signals. 

You can also visit the industry-wide Digital Advertising Alliance opt-out page or click on this icon ad choices icon available in or around online advertisements placed using interest-based advertising techniques to learn more and opt out of the use of your information for this type of advertising. Similarly, you have choices about allowing this type of advertising on your mobile device. On Apple devices, you will only be included in this activity if you opt-in. You can review or change an app’s tracking permission by going to your device Setting>Privacy>Tracking. On Android devices, you can opt out using your device setting to “Opt out of Ads Personalization”.

Location
The operating system on your mobile device collects device location information and discloses it to apps you have permitted to have this information, including some Verizon apps. You can toggle the setting to “off” using the settings menu on your device. You can also use the settings menu to toggle location information to “off” for specific apps, but you may need to enable it for navigation or other location features to work in those apps.

You can rename your router to include “_nomap” or “_optout” if you don’t want us to use the location of your Wi-Fi router access point to improve the accuracy of our services or apps. For example, change “Myrouter” to “Myrouter_nomap”.

We use technical, administrative and physical safeguards to help protect against unauthorized access to, use or disclosure of information we collect or store. In addition, we train our employees on the importance of privacy and security, as well as the proper ways to access, use and disclose customer information. Our practices and policies prohibit employees with whom we disclose this information from using sensitive information unless they are authorized to do so and have a business need.

Our policies require that we retain records for as long as they are needed for legal, tax, audit, investigative, and security purposes and then securely delete or destroy them. We incorporate personal information into different types of records, not always by distinct data elements. For example, your name is part of your account, billing, technical support and call detail records.

Although we strive to keep information secure, we can’t guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information. We use our security and incident response plans to handle such incidents. You can help secure your account using advice, tips and tools we provide.

If you become aware of a security issue, please visit our page to Report Security Vulnerabilities and follow the instructions to report your issue. We will work with you to address your concern. 

If you see content you believe to be related to child sexual abuse, or if you see any other illegal content involving children when using a Verizon service, report it by sending an email to abuse-csam@verizon.com and include the words “child sexual abuse material” in the subject line. You can also make a report directly to the National Center for Missing and Exploited Children through their CyberTipline.

Some of our sites, apps and services let you participate in discussions or leave reviews. These are public spaces so your comments can be read, collected and shared by anyone. By sharing information in these forums, you are giving consent to the disclosure of this information.

Customers can review and update their account information in the following ways: 

• For Verizon Wireline, call 1-800-VERIZON or access your Verizon home account online
• For customers of specific apps: Use your app settings

You can also  submit a privacy inquiry form to set up an appointment to review the personally identifiable information we have about you. You can only review records that contain your personally identifiable information, and you’ll have to provide proper identification to do so. We’ll work with you to update our records if necessary. You may be charged for copies of documents that you request. 

The “Cable Act” (Section 631 of the Communications Act of 1934, as amended) limits the collection and disclosure of personally identifiable information by cable operators and requires operators to tell you, to the extent that the Cable Act applies to the services you purchase, about the personally identifiable information they collect.

We may use our cable system to collect personally identifiable information necessary to render cable service or other services provided to you over the cable system and to detect and prevent unauthorized access to services. We may collect additional personally identifiable information with your prior consent.

We may use or disclose personally identifiable information without consent where necessary to render services and to conduct legitimate business activities related to the services we provide.

We may also disclose your name and address as long as you have the ability to prevent or limit this disclosure and the disclosure does not reveal, directly or indirectly, your viewing or other uses of the services we provide. We disclose name and address information to service providers as part of our Relevant TV Advertising program. These providers work on our behalf to help our advertisers optimize their ads by preventing the same ads you see on Fios from being shown to you in other places. You can opt out of participating in the Relevant TV Advertising program.

We may also disclose personally identifiable information if it is required by law to comply with valid legal process.

We retain personally identifiable information only as long as reasonably necessary for business, accounting, tax or legal purposes. If you would like to access the personally identifiable information we have about you, please submit a privacy inquiry form to arrange a time and convenient location to do so during business hours.  If you believe any of your personally identifiable information is inaccurate, we will work with you to update our records.

If you believe that your Cable Act privacy rights have been violated, please submit a privacy inquiry form and we will work with you to address your concerns. If you believe that you have been aggrieved as a result of a violation of the Cable Act, you may enforce the limitations imposed by the Cable Act through a civil action in a United States district court seeking damages, attorney's fees, and litigation costs. Other rights and remedies may also be available to you under federal or other applicable laws.

California customers may request, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed. 

California residents under age 18 who are registered users of online sites, services or applications may request and obtain removal of content or information they have publicly posted. Your request should include a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

California residents also have privacy rights under the California Consumer Privacy Act. To learn more, visit the California residents also have privacy rights under the California Consumer Privacy Act.

Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah and Virginia have comprehensive privacy laws that provide residents with additional specific rights. To learn more, including how to exercise those rights, visit the Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah and Virginia Privacy Laws section of the Verizon Privacy Policy. .  

Illinois residents can learn more about our collection and use of Biometric Information in the Illinois Biometric Information Privacy section of our full privacy policy.

Nevada law allows consumers to opt out of the sale of personally identifiable information by online service providers such as website operators.

Verizon doesn’t sell personally identifiable information today and we don’t have plans to start. If Verizon ever starts selling such personal information, current Verizon customers will be opted out. If you have any questions, provide the information requested in this privacy inquiries form.

Residents of Nevada and Washington have privacy rights regarding the processing of Consumer Health Data. You can read more about our practices and your rights in our Health Privacy Notice.

We may make changes to this privacy policy, so please check back periodically. You will be able to see that we made changes by checking the effective date below. If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy policy at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.

Updated December 2024

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