Let’s take a look at
the Fios Privacy Policy.
This policy applies to our Fios TV, Internet and other Verizon customers served over our fiber-to-the-premises network, and to our Voice customers (served over fiber or copper). The full Verizon Privacy Policy provides additional detail that applies when you are otherwise interacting with Verizon.
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What information does Verizon collect?
Learn about the information Verizon collects about you, your devices and your use of products and services we provide.
We collect information when you interact with us and use our products and services.
The types of information we, or service providers acting on our behalf, collect depends on your use of our products and services and the ways that you interact with us. This may include information about:
The ways that you interact with usYou may interact with us in a variety of ways, for example, when visit our stores, call us, or use our websites or apps to place an order or ask questions about your account or services; work with Verizon as a representative of a business customer; contact us on social media; seek technical support; enter a Verizon-sponsored or affiliated contest, sweepstakes or promotion; or register to receive news or public policy updates.
When you communicate with us, we may monitor or record the interaction to help us better serve you; to personalize your experiences; to train or otherwise support employees, resources or systems, and for security purposes. We may use artificial intelligence managed by humans, such as chat bots, to respond to your inquiry. When you interact with us through third-party services like Facebook Messenger or Twitter Direct Message, your communications are also governed by these companies’ privacy policies.
- Contact, billing and other information you provide
- How you use our services and your devices
- How you use our sites and apps
- How our network and your devices are working
- Location of your wireless device
Contact, billing and other information you provideThis includes your name, address, email, phone numbers where you can be reached, images, voice recordings or voiceprints, other biometric identifiers, date of birth, driver's license number, Social Security Number or Tax Identifier and payment information. It can also include information you provide in surveys, Verizon-sponsored promotions, and grant or job applications.How you use our services and your devicesWe collect information about how you set up and use your Verizon services. Depending on the services, this may include: call records containing phone numbers you call and receive calls from, websites you visit, text records, wireless location, application and feature usage, product and device-specific information and identifiers, router connections, domain name server information, service options you choose, mobile and device numbers, video streaming and video packages and usage, movie rental and purchase data, TV and video viewership, home motion detection events, and other similar information.How you use our sites and appsThis includes information about your browsing, searching and buying activities such as your IP address, mobile phone number, device numbers and identifiers, web addresses of the sites you come from and go to next, screen recordings, cursor movement, screen interactions and clicks, browser and operating system information, platform type, connection speed and other attributes. We may derive the general area you are in and the internet service provider you are using from the IP address you use.How our network and your devices are workingWe monitor the condition of our networks including Fios Internet Wi-Fi such as traffic flow, speed, capacity, power, quality and environmental conditions. We may also collect test information from or take pictures of equipment we install or repair.Location of your wireless deviceBased on what you have allowed on our Fios sites and apps, we may collect Wi-Fi, Global Positioning Satellite (GPS) and other location information.Business customers may have contracts with us that include privacy provisions that are specific to that relationship and differ from what you find here. Your contract will govern in those cases.
We also obtain information from others.
This includes:
- Credit information from outside agencies
- Demographic and interest data as well as device type, carrier, city and state information from third party data providers
- Information from social media platforms when you interact with us via social media or use your social media login to interact with Verizon sites or offers
- Contact, marketing lead and other information we purchase or receive
- Fraud Information
Fraud InformationThis includes risk scores and related indicators we obtain from third party data providers to help us identify fraudulent transactions.
agenciesWe obtain this information when you purchase products, apply for services, or when we prequalify you for products or services.Demographic and interest dataFor example, this information could include gender, age range, education level, sports enthusiast, frequent diner and other demographics and interests.Information from social media platformsThis includes information we obtain from your public profile as well as interests, "likes" and similar information you permit social media companies to share in this way.to:Contact, marketing lead and other information we purchase or receiveThis includes lead information we receive from "refer a friend" and similar programs. It also includes landlord information when we need it for installing, repairing or maintaining equipment. -
How does Verizon use information?
Learn about the different ways we use the information we collect.
We use information to provide you with services and enhance your experiences with us.
We use information to:
- Deliver and maintain products and services
- Establish and maintain your account and billing records
- Measure credit and payment risk
- Provide account-related services and information
- Help you with service and technical support issues or questions
- Manage and protect our networks, services, employees and users
- Detect and prevent fraud
- Help us improve and personalize your services
- Research and develop new products and services
- Authenticate you
- Determine your eligibility for new products and services
Determine your eligibility for new products and servicesFor example, we may use information to determine whether you are eligible for service upgrades.
- Better predict content and marketing offers that may interest you
- Deliver personalized content and offers to you
personalize your servicesFor example, we use information we collect to tailor the content you see and marketing you receive, manage the frequency with which you see an advertisement, tailor advertisements to better match your interests, provide service-related notices and understand the effectiveness of our advertising.Deliver personalized content and offers to youWe may deliver Verizon marketing on our websites and apps and on non-Verizon websites and apps, by our representatives, via mail or email or via other Verizon services or devices.We use some types of information for these additional purposes.
Information: Additional uses: Clicks, opens and other interactions with our advertisements, emails, sites and apps
- To personalize your experiences and make our marketing more relevant to you
- To help you when you request assistance with website or app navigation
- To protect you and us against fraud
Information from your calls and chats with our service and support representatives
- To help train employees and support resources and systems to better serve you
- To provide customized technical support
- To assist you with device settings
Employment and grant applications and surveys
- For the purposes for which you provided it, or as described at the time when you submitted the information
Information obtained from others
- To determine creditworthiness and perform business risk analysis
- To verify your identity
- To contact you with marketing offers
- To improve business modeling
Domain name server information
- To deliver content efficiently and help you find the website you are looking for
- To block harmful content
- For network security
- To provide technical support
Cookies, social media plug-ins and other website and app tools.
We allow certain third-party advertising companies to collect information about your activity on our sites and in our apps. These companies may combine information from our sites with similar information they collect on other sites to determine whether you fit into an audience advertisers, including Verizon, are trying to reach.
Third-party advertising companiesFor example, ad servers, ad networks or technology platforms. We may deliver Verizon marketing on our websites and apps and on non-Verizon websites and apps, by our representatives, via mail or email or via other Verizon services or devices.
These companies may place and access cookies, pixels, tags, web beacons and scripts, or use similar technologies on our pages and the browsers you use and may access advertising identifiers from your mobile device operating systems.
We require that advertising companies disclose when they are using interest-based advertising techniques to deliver ads on our sites and apps as well as when they deliver Verizon ads on other sites. We also require them to offer you an ability to opt out of this use of your information.
You can visit the industry alliance Digital Advertising Alliance opt out page or click on this icon you can find in or around advertisements placed using interest-based advertising techniques to learn more and opt out. Similarly, you have choices about allowing this type of advertising on your mobile device. On Apple devices, you will only be included in this activity if you opt-in. You can review or change an app’s tracking permission by going to your device Settings>Privacy>Tracking. On Android devices, you can opt out using your device setting to “Opt out of Ads Personalization.”
Verizon sites and services may also include social network or other third-party plug-ins and widgets that may provide information to their associated social networks or third parties even if you do not click on or otherwise interact with the plug-ins and widgets.
We may also permit advertisers on our sites, apps and services to place ads based on certain information we have about your Verizon products and services, as well as geographic and demographic data. This information is not shared externally.
We also use de-identified and aggregated information.
We may de-identify or aggregate information so that Verizon or others may use it for business and marketing purposes. For example, the data we aggregate might be used to analyze, personalize and improve our services, to provide business and marketing insights to others and to help make advertising more relevant to you.
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Does Verizon share my information?
We share information within our company, with vendors and partners, and as described in this section.
We share information within Verizon.
We share information within Verizon, including with our affiliates, for a variety of purposes, including providing you with the latest information about our products and services and offering you our latest promotions. You can limit the sharing of Customer Proprietary Network Information and certain credit information if you do not want us to use them to market services to you that are different from the ones you have.
certain credit informationCredit information includes your credit score, information in your consumer reports, and your account history.We share information with service providers and partners.
We use service providers to help us offer, provide, repair, restore and bill for services. We share information with them as necessary for them to perform work for us. They are required to protect information they receive from us or collect on our behalf and can use it only for the purpose we allow.
When you purchase or use services that are offered by Verizon and one of our partners, both parties may collect information about you. When this is the case, you should also review the partner company's privacy policy because it may describe uses of information that are different from ours.
We share information about your devices’ 5G connectivity with mobile device operating system providers and app developers so that they can optimize your 5G experience.
We also share de-identified information with companies to assist with the delivery of advertising campaigns or aggregate reports.
We disclose certain Fios TV information for audience measurement and market research purposes.
The Fios TV apps and website include Comscore and Nielsen software that collects information for these companies’ market research and audience measurement purpose, including information about the content you viewed; the apps, website and device you used; your advertising identifier (if available); IP address; and operating system. You have a choice about participating.
Fios TV AppsFios TV apps include Fios TV Mobile, an app available on mobile devices, and Fios TV Home, an app available on select devices that support over-the-top and streaming video, such as Amazon Fire devices, AppleTV, Roku, or Verizon Stream TV.
We disclose directory listings and Caller ID information.
We may publish your name, address and wireline telephone number(s) or provide this information to directory publishers, assistance services, or others. These companies can use this information in other formats or for other purposes, and they may make it available to others.
We also provide your name and telephone number for Caller ID and similar services.
We may disclose your information in other specific situations.
In certain circumstances, we disclose information that individually identifies you or your device and other information we collect , such as:
- To comply with the law
- To protect you, others or us
- To credit companies and collection agencies
- When needed by outside auditors and regulators
- If Verizon enters into a merger, acquisition or sale of all or a portion of our assets or business
- With your consent
To comply with the lawThis includes to comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law; and to advance or defend against complaints or legal claims in court, administrative proceedings, or elsewhere.To protect you, others or usThis includes protecting our rights, property or the safety of our customers or employees; in cases involving danger of death or serious physical injury to any person or other emergencies; to protect against fraudulent malicious, abusive, unauthorized or unlawful use of our products and services and to protect our network, services, devices and users from such use.To credit companies and collection agenciesFor example, to communicate with credit bureaus or collection agencies for determining credit risk, for reporting purposes, to obtain payment for Verizon-billed products and services, or with our credit card issuer for the prescreening and application process for our credit card. -
Does Verizon have programs that allow other companies to use information about me?
We may use information for third-party advertising programs.
Our advertising programs help make the ads you see more personalized and useful.
The programs described here use information to predict whether you fit within an audience an advertiser is trying to reach and help them show relevant advertising to you. The programs may also measure advertising campaign effectiveness. You can opt out of participating in these programs.
Relevant Online Advertising Relevant TV Advertising Who can participate? Verizon Wireline Internet customers
Fios TV customers
Where will I see ads? On websites you visit
When you view Fios TVThis may include when you view Fios TV on your TV, on the Fios TV website or on the Fios TV apps.What information is used? Verizon, third-party and advertiser information
Verizon, third party and advertiser informationThis includes information we have about your postal address and use of Verizon products and services (such as service packages, Fios TV purchases and viewership categories); and demographic and interest information you provide or we obtain from other companies. such as your gender, age range and interests (i.e. sports fan, frequent diner or pet owner).The program may also use information advertisers and advertising partners provide to us.Verizon, third-party and advertiser information
Verizon, third party and advertiser informationThis includes information we have about your postal address and use of Verizon products and services (such as service packages, connected devices, TV and video purchases and viewing data); and demographic and interest information you provide or we obtain from other companies. such as your gender, age range and interests (i.e. sports fan, frequent diner or pet owner). The program may also use information advertisers and advertising partners provide to us.Information that identifies me will not be shared outside of Verizon, its vendors and partners I have a choice about participating More Information -
What choices do I have about how information about me is used?
You have choices about how Verizon reaches you with marketing offers and about other uses of your information.
You can limit the ways we may send marketing offers to you.
Telemarketing
Opt out of marketing-related calls by calling 1-800-VERIZON. It can take up to 30 days to remove you from existing marketing campaigns.Emails
Opt out of receiving marketing-related emails by following the unsubscribe instructions at the bottom of marketing emails you receive.Text messages
Opt out of receiving marketing-related texts by following the unsubscribe instructions included in texts you receivePostal mail
Opt out of receiving marketing-related mail by calling 1-800-VERIZON. Note that even if you unsubscribe, you could still receive mail when we use a bulk mailing service that delivers to all homes within a ZIP code.Door-to-door marketing
Opt out of door-to-door marketing by calling 1-800-VERIZON.marketing-related callsMost telemarketing laws allow us to contact our customers without checking the National Do Not Call Registry.You have choices about whether certain information may be used within Verizon for specific marketing purposes.
Credit information
You can limit the sharing of credit information within Verizon for the marketing of new products and services. Check the instructions in the notice on your monthly bill, or call 1-844-366-2879 to opt out.Customer Proprietary Network Information (CPNI)
You can limit the sharing of CPNI within Verizon for marketing services to you that are different from the ones you have.Verizon Wireline and certain business customers:
1-866-483-9700 to update your account preferencesOther customers:
Follow the instructions in the Verizon notice or contract language seeking consentYou have choices about advertising and audience measurement/ market research services
Relevant Online Advertising
To opt out of participating in the Relevant Online Advertising program:- Go to the Services area of My Verizon online
- Click on Internet
- Select the Manage Online Advertising Preferences link within My Internet Service
You will need your user ID and password to access your online account.
Relevant TV Advertising
To opt out of participating in Relevant TV advertising:- Go to the Services area of My Verizon online
- Click on TV
- Select the Manage TV Advertising Preferences link within My TV Service
You will need your user ID and password to access your online account.
Fios TV Market Research and Audience Measurement
If you do not want personal information shared for audience measurement and market research purposes, you can opt out for all devices you use for Fios TV using your Fios TV Account Settings on the Fios TV Website or in the Fios TV apps (in settings under “Audience Measurement”).You can also make choices on individual devices. On Apple mobile devices, you can only participate if you opt in using the pop up notice within the Fios TV apps and you can change your choice using your Apple device settings. On Android mobile devices, you can opt out by using your device setting to “Opt out of Ads Personalization”. On Amazon Fire devices, you can opt out using the “Interest-based Ads” setting.
If you do not participate, only de-identified viewing information will be shared.
You have other choices available to you.
Website information used for interest-based advertising
You have a choice whether certain information collected on websites, including Verizon sites, is used to customize your ads. Click on this icon in or around an advertisement and follow the instructions for opting out. Similarly, setting on your mobile devices let you limit the collection and use of information from your device for advertising purposes.iconClicking on this icon provides additional information on the companies and data practices that were used to deliver the ad and describes how you may opt out of these advertising programs.Location
The operating system on your mobile device collects device location information and shares it with apps you have permitted to have this information, including some Verizon apps. You can toggle the setting to “off” using the settings menu on your device. You can also use the settings menu to toggle location information to “off” for specific apps, but you may need to enable it for navigation or other location features to work in those apps.You can rename your router to include “_nomap” or “_optout” if you don’t want us to use the location of your Wi-Fi router access point to improve the accuracy of our services or apps. For example, change “Myrouter” to “Myrouter_nomap”.
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How does Verizon protect my information, and how do I update my account details?
Learn about our information security and retention practices and how to update your account information.
Information security and retention.
We use technical, administrative and physical safeguards to help protect against unauthorized access to, use or disclosure of information we collect or store. In addition, we train our employees on the importance of privacy and security, as well as the proper ways to access, use and disclose customer information. Our practices and policies prohibit employees with whom we share this information from using sensitive information unless they are authorized to do so and have a business need.
Our policies require that we retain records for as long as they are needed for legal, tax, audit, investigative, and/or security purposes and then securely delete or destroy them.We incorporate personal information into different types of records, not always by distinct data elements. For example, your name is part of your account, billing, technical support and call detail records.
Although we strive to keep information secure, we can’t guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information. We use our security and incident response plans to handle such incidents. You can help secure your account using advice, tips and tools we provide.
attempt to access, use or disclose personal informationFor example, we have seen unauthorized attempts to access our customers' third party accounts, including accounts that customers have with financial institutions, email service providers, or social media.
If you become aware of a security issue, contact the Verizon Security Control Center and we will work with you to address your concern.
Let’s work together to keep children safe.
If you see content you believe to be related to child sexual abuse, or if you see any other illegal content involving children when using a Verizon service, report it by sending an email to abuse-csam@verizon.com and include the words “child sexual abuse material” in the subject line. You can also make a report directly to the National Center for Missing and Exploited Children through their CyberTipline.
Sharing information on blogs and social networks.
Some of our websites, apps and services let you participate in discussions, message boards and chat rooms, or leave reviews. These are public spaces so your comments can be read, collected and shared by anyone. By sharing information in these forums, you are giving consent to the disclosure of this information.
Accessing and updating your account information.
Customers can review and update their account information in the following ways:
- For Verizon Wireline: Call 1-800-VERIZON or use your online account or My Fios app
- For customers of specific apps: Use your app settings
You can also email us to set up an appointment to review the personally identifiable information we have about you. You can only review records that contain your personally identifiable information, and you’ll have to provide proper identification to do so. We’ll work with you to update your records if necessary. You may be charged for copies of documents that you request.
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Do I have additional rights under Federal law?
You may have additional rights under the Cable Act.
Information about the Cable Act
The “Cable Act” (Section 631 of the Communications Act of 1934, as amended) limits the collection and disclosure of personally identifiable information by cable operators and requires operators to tell you, to the extent that the Cable Act applies to the services you purchase, about the personally identifiable information they collect.
personally identifiable informationUnder the Cable Act, personally identifiable information does not include aggregate data that does not identify a particular person.We may use our cable system to collect personally identifiable information necessary to render cable service or other services provided to you over the cable system and to detect and prevent unauthorized access to services. We may collect additional personally identifiable information with your prior consent.
We may use or disclose personally identifiable information without consent where necessary to render services and to conduct legitimate business activities related to the services we provide.
We may also disclose your name and address as long as you have the ability to prevent or limit this disclosure and the disclosure does not reveal, directly or indirectly, your viewing or other uses of the services we provide. We share name and address information with service partners as part of our Relevant TV advertising program. These providers work on our behalf to help our advertisers optimize their ads by preventing the same ads you see on Fios from being shown to you in other places. You can opt out of participating in the Relevant TV Advertising program.
We may also share personally identifiable information if it is required by law to comply with valid legal process.
valid legal processWe may disclose personally identifiable information to a governmental entity to comply with valid legal process, but we will not disclose records revealing your video programming unless we receive a court order indicating that the governmental entity has made a specified showing of relevance and you were afforded an opportunity to contest the order. We may be required to disclose personally identifiable information (including your video programming) to a non-governmental entity to comply with a court order, after you have been provided notice.We retain personally identifiable information only as long as reasonably necessary for business, accounting, tax or legal purposes. If you would like to access your personally identifiable information, you may email us at privacyoffice@verizon.com to arrange a time and convenient location to do so during business hours. If you believe any of your personally identifiable information is inaccurate, we will work with you to ensure that corrections are made.
If you believe that your Cable Act privacy rights have been violated, please email us at privacyoffice@verizon.com and we will work with you to address your concerns. If you believe that you have been aggrieved as a result of a violation of the Cable Act, you may enforce the limitations imposed by the Cable Act through a civil action in a United States district court seeking damages, attorney's fees, and litigation costs. Other rights and remedies may also be available to you under federal or other applicable laws.
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Do I have specific rights under state privacy laws?
You may have specific rights under state laws, including California, Nevada and Virginia privacy laws.
California Privacy Rights
California customers may request, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed.
requestCalifornia residents can make a request by contacting us at:
privacyoffice@verizon.comVerizon Privacy Office
1300 I Street, NW Suite 500 East
Washington, DC 20005California residents under age 18 who are registered users of online sites, services or applications may request and obtain removal of content or information they have publicly posted. Your request should include a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.
requestCalifornia residents can make a request by contacting us at:
privacyoffice@verizon.comVerizon Privacy Office
1300 I Street, NW Suite 500 East
Washington, DC 20005California residents also have rights under the California Consumer Privacy Act.
Nevada Privacy Rights
Nevada law allows consumers to opt out of the sale of personally identifiable information by online service providers such as website operators.
Verizon doesn’t sell personally identifiable information today and we don’t have plans to start. If Verizon ever starts selling such personal information, current Verizon customers will be opted out. If you have any questions, provide the information requested in this form or call 800-837-4966
saleNevada law defines "sale" as the exchange of certain personally identifiable customer information for money. Personally identifiable information includes name, address, phone number, SSN, or any identifier that can be used to contact you electronically.Virginia Consumer Data Protection Act
Virginia residents have rights under the Virginia Consumer Data Protection Act.
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How do I learn about changes to this privacy policy?
Learn about how to know that we have made changes to this policy.
Changes to the privacy policy
We may make changes to this privacy policy, so please check back periodically. You will be able to see that we made changes by checking the effective date below. If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy policy at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.
Updated December 2022
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