Let’s take a look at
the Fios Privacy Policy.

This policy applies to our Fios TV, Internet and Digital Voice customers and to other Verizon customers served over our fiber-to-the-premises network. The full Verizon Privacy Policy provides additional detail that applies when you are otherwise interacting with Verizon.

View full privacy policy

Print this policy

  • What information does Verizon collect?

    Learn about the information Verizon collects about you, your devices and your use of products and services we provide.

    We collect information when you interact with us and use our products and services.

    The types of information we collect depends on your use of our products and services and . This may include information about:

    The ways that you interact with us

    You may interact with us in a variety of ways, for example, when you place an order or have questions about your account or services;  enter a Verizon-sponsored or affiliated contest, sweepstakes or promotion; or register to receive news or public policy updates.

    When you communicate with us, we may monitor or record the interaction to help us better serve you, and to train or otherwise support employees, resources or systems, and for security purposes. We may use artificial intelligence guided by humans, such as chat bots, to respond to your inquiry. When you interact with us through third-party services like Facebook Messenger or Twitter Direct Message, your communications are also governed by these companies’ privacy policies.

    Contact, billing and other information you provide
    This includes your name, address, email, phone numbers where you can be reached, images, voice recordings or voiceprints, other biometric identifiers, driver's license number, Social Security Number or Tax Identifier and payment information.
    How you use our services and your devices
    Depending on the services you use, this may include: call records containing phone numbers you call and receive calls from, websites you visit, text records, wireless location, application and feature usage, product and device-specific information and identifiers, router connections, service options you choose, mobile and device numbers, video streaming and video packages and usage, movie rental and purchase data, TV and video viewership, speed and other driving characteristics and other similar information.
    How you use our websites and apps
    This includes information about your browsing, searching and buying activities; IP address, mobile phone number, device numbers and identifiers, web addresses of the sites you come from and go to next, screen records, browser and operating system information, platform type, connection speed and other attributes.
    How our network and your devices are working
    Our network equipment monitors conditions such as traffic flow, speed, capacity, power, quality and environmental conditions such as nearby Wi-Fi access points. We may also take pictures of equipment we install or repair.

    Some Verizon wireless devices include system applications we provide to:

    • collect information about network and device conditions including location, battery life and applications on the device.
    • automatically install apps when you activate your device and with your consent at later times, for example, when you request an app from an advertisement or over the phone. The software collects information when an app it places is first opened or is uninstalled and may update or send notifications about apps on your device.

    Some apps installed or updated on your device in this way do not appear as icons on your device screen because of their limited utility. For example, they might facilitate the download of apps you select for your device, update apps you already have on your device, or report to an app owner that an app has been opened on the device. You can see and also delete or disable apps installed on your device, whether or not they have visible icons, using your device’s Application Manager under Settings. Apps on your device are governed by their own terms and privacy policies.

    Location of your wireless device
    Based on what you have permitted on our Fios sites and apps, we may collect Wi-Fi, Global Positioning Satellite (GPS) and other location information.

    We also obtain information from others.

    This includes:

    agencies
    We obtain this information when you purchase products, apply for services, or when we prequalify you for products or services.
    Demographic and interest data
    For example, this information could include gender, age range, education level, sports enthusiast, frequent diner and other demographics and interests.
    Information from social media platforms
    This may include interests, "likes" and similar information you permit social media companies to share in this way.to:
    Contact, marketing lead and other information we purchase or receive
    This includes lead information we receive from "refer a friend" and similar programs. It also includes landlord information when we need it for installing, repairing or maintaining equipment.
    Information from Verizon Media
    For example, we may receive information from Verizon Media to help us understand your interests to help make our advertising more relevant to you.
  • How does Verizon use information?

    Learn about the different ways we use the information we collect.

    We use information to provide you with services and enhance your experiences with us.

    We use information to:

    • Deliver and maintain products and services
    • Establish and maintain your account and billing records
    • Measure credit and payment risk
    • Provide account-related services and information
    • Help you with service and technical support issues or questions
    • Manage and protect our networks, services, employees and users
    • Detect and prevent fraud
    • Help us improve and your services
    • Research and develop new products and services
    • Authenticate you
    • Determine your eligibility for new products and services
    • Better predict content and marketing offers that may interest you
    • to you

    We will obtain your affirmative consent before using over time to different non-Verizon websites to customize ads specifically to you.

    personalize
    For example, we use information we collect to tailor the content you see and the marketing you receive, manage the frequency with which you see an advertisement, tailor advertisements to better match your interests, provide service-related notices and understand the effectiveness of our advertising.
    Deliver personalized content and offers
    We may deliver Verizon marketing on our websites and apps and on non-Verizon websites and apps, by our representatives, via mail or email or via other Verizon services or devices.
    information about your visits
    This applies to information we collect as part of providing broadband Internet access services to you.

    We use some types of information for these additional purposes.

    Information: Additional uses:

    Clicks, opens and other interactions with our advertisements, emails, sites and apps

    • To personalize your experiences and make our marketing more relevant to you
    • To help you when you request assistance with website or app navigation

    Information from your calls and chats with our service and support representatives

    • To help train employees and support resources and systems to better serve you
    • To provide customized technical support
    • To assist you with device settings

    Information obtained from others

    • To determine creditworthiness and perform business risk analysis
    • To verify your identity
    • To contact you with marketing offers
    • To improve business modeling
    Information:

    Clicks, opens and other interactions with our advertisements, emails, sites and apps

    Additional uses:
    • To personalize your experiences and make our marketing more relevant to you
    • To help you when you request assistance with website or app navigation
    Information:

    Information from your calls and chats with our service and support representatives

    Additional uses:
    • To help train employees and support resources and systems to better serve you
    • To provide customized technical support
    • To assist you with device settings
    Information:

    Information obtained from others

    Additional uses:
    • To determine creditworthiness and perform business risk analysis
    • To verify your identity
    • To contact you with marketing offers
    • To improve business modeling

    Cookies, social media plug-ins and other website and app tools.

    You may see third-party advertisements on Verizon websites, services, apps and devices, and see Verizon ads on others’ sites, services, apps and devices. These ads may be tailored for you based on information that we or acting on our behalf collect on Verizon sites and apps as well as other sites and apps where these advertising entities also are present.

    companies
    For example, ad servers, ad networks or technology platforms including Verizon Media..

    To accomplish this type of advertising, advertising entities place and access cookies and similar technologies on browsers you use and access advertising identifiers they access from your mobile device operating systems. Information about your activities on the websites and in the apps where the entities are present can be is combined and used to determine whether you fall into an audience advertisers wish to reach.

    Advertising that is customized based on information about your visits over time and across different websites, apps and devices is known as "interest-based" advertising. In accordance with , we require that advertising companies disclose when they are using interest-based advertising techniques to deliver interest-based ads on our sites and apps as well as when they deliver Verizon ads on other sites. We also require them to offer you an ability to opt out of this use of your information. 

    industry self-regulatory principles
    For example, the Digital Advertising Alliance enforces responsible privacy practices for users and providers of interest-based advertising. These practices include offering enhanced transparency and control to consumers.

    You can visit the Digital Advertising Alliance opt out page to learn more and opt out.  Alternatively, you will see an  ad choices icon in or around advertisements placed using interest-based advertising techniques. You can click on the icon to learn more and opt out. Similarly, you can opt out of advertising entities by using your device advertising identifiers and selecting "Limit Ad Tracking" or "Opt out of Interest-Based Ads” from your device settings page.

    icon
    A click on this icon provides additional information about the companies and data practices used to deliver the ad and guidance about how you can opt out of this type of advertising.

    Verizon websites and services may include social network or other third-party plug-ins and widgets that may provide information to their associated social networks or third parties even if you do not click on or otherwise interact with the plug-ins and widgets. 

    We may also permit advertisers on our sites, apps and services to place ads based on certain information we have about your Verizon products and services, as well as geographic and demographic data. This information is not shared externally.

    We also use de-identified and aggregated information.

    We may de-identify or aggregate information so that Verizon or others may use it for business and marketing purposes. For example, the data we aggregate might be used to analyze, personalize and improve our services, to provide business and marketing insights to others and to help make advertising more relevant to you.

  • Does Verizon share my information?

    We share information within our company, with vendors and partners, and as described in this section.

    We share information within Verizon.

    We share information within Verizon for a variety of purposes, including providing you with the latest information about our products and services and offering you our latest promotions. You can limit the sharing of and if you do not want us to use them to market services to you that are different from the ones you have.

    Customer Proprietary Network Information
    We may also share information with Verizon Media as described in this or other Verizon privacy policies. Verizon Media respects the choices you make about the uses of your Verizon information.
    certain credit information
    Credit information includes your credit score, information in your consumer reports, and your account history.

    We share information with vendors and partners.

    We use vendors and partners to help us offer, provide, repair, restore and bill for services. We share information with them as necessary for them to perform work for us. They are required to protect information they receive from us or collect on our behalf and can use it only for the purpose for which we provide it.

    We also share de-identified information with companies to assist with the delivery of advertising campaigns or aggregate reports. 

    When you purchase services that are offered by Verizon and one of our partners, both parties may receive your information. When this is the case, you should also review the partner company's privacy policy because it may describe uses of your information that are different from ours.

    We share certain Fios TV app information for market research purposes.

    Our Fios TV app includes Nielsen software that collects information for market research purposes. This includes information about content that was viewed, as well as the app and device on which the content was viewed including device type, advertising identifier, IP address, and operating system. For more information about how Nielsen uses and shares this information, visit Nielsen’s Digital Measurement Privacy Statement. You have a choice about participating. You can opt out using your device settings to “Limit Ad Tracking” (for iOS devices) or “Opt out of Ads Personalization” (on Android devices).

    We share directory listings and Caller ID information.

    We may publish your name, address and telephone number(s) or provide this information to directory publishers, assistance services, or others. These companies can use this information in other formats or for other purposes, and they may make it available to others.

    We also provide your name and telephone number for Caller ID and similar services.

    We may disclose your information in other specific situations.

    In addition to the circumstances described above, information that individually identifies you or your device may be shared in certain circumstances, such as:

    To comply with the law
    This includes to comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law; and to advance or defend against complaints or legal claims in court, administrative proceedings, or elsewhere.
    To protect you, others or us
    This includes protecting our rights, property or the safety of our customers or employees; in cases involving danger of death or serious physical injury to any person or other emergencies; to protect against fraudulent malicious, abusive, unauthorized or unlawful use of our products and services and to protect our network, services, devices and users from such use.
    To credit and collection agencies
    For example, to communicate with credit bureaus or collection agencies for determining credit risk, for reporting purposes, and to obtain payment for Verizon-billed products and services.
  • Does Verizon have programs that allow other companies to use information about me?

    Learn about how information may be used for third-party advertising programs.

    Our advertising programs help make the ads you see more personalized and useful.

    The programs described here use information to predict whether you fit within an audience an advertiser is trying to reach and help them show relevant advertising to you. The programs may also measure advertising campaign effectiveness. You can opt out of participating in these programs.

    Relevant Online Advertising Relevant TV Advertising
    Who can participate?

    Verizon Wireline Internet customers

    Fios TV customers

    Where will I see ads?

    On websites you visit

    When you view Fios TV
    This may include when you view Fios TV on your TV, on the Fios TV website or on the Fios TV app.
    What information is used?

    Verizon, Verizon Media, third party and advertiser information
    This includes information we have about your postal address and use of Verizon products and services (such as service packages, Fios TV purchases and viewership categories); and demographic and interest information you provide or we obtain from other companies. such as your gender, age range and interests (i.e. sports fan, frequent diner or pet owner).The program may also use information Verizon Media or advertisers and advertising partners provide to us.

    Verizon, Verizon Media, third party and advertiser information
    This includes information we have about your postal address and use of Verizon products and services (such as service packages, connected devices, TV and video purchases and viewing data); and demographic and interest information you provide or we obtain from other companies. such as your gender, age range and interests (i.e. sports fan, frequent diner or pet owner). The program may also use information Verizon Media or advertisers and advertising partners provide to us.
    Information that identifies me will not be shared outside of Verizon, its vendors and partners

    Yes

    Yes

    I have a choice about participating

    Yes

    Yes

    Relevant Online Advertising
    Who can participate?

    Verizon Wireline Internet customers

    Where will I see ads?

    On websites you visit

    What information is used?

    Verizon, Verizon Media, third party and advertiser information
    This includes information we have about your postal address and use of Verizon products and services (such as service packages, Fios TV purchases and viewership categories); and demographic and interest information you provide or we obtain from other companies. such as your gender, age range and interests (i.e. sports fan, frequent diner or pet owner).The program may also use information Verizon Media or advertisers and advertising partners provide to us.
    Information that identifies me will not be shared outside of Verizon, its vendors and partners

    Yes

    I have a choice about participating

    Yes

    Relevant TV Advertising
    Who can participate?

    Fios TV customers

    Where will I see ads?

    When you view Fios TV
    This may include when you view Fios TV on your TV, on the Fios TV website or on the Fios TV app.
    What information is used?

    Verizon, Verizon Media, third party and advertiser information
    This includes information we have about your postal address and use of Verizon products and services (such as service packages, connected devices, TV and video purchases and viewing data); and demographic and interest information you provide or we obtain from other companies. such as your gender, age range and interests (i.e. sports fan, frequent diner or pet owner). The program may also use information Verizon Media or advertisers and advertising partners provide to us.
    Information that identifies me will not be shared outside of Verizon, its vendors and partners

    Yes

    I have a choice about participating

    Yes

  • What choices do I have about uses of my information?

    You have choices about how Verizon reaches you with marketing offers and about other uses of your information. 

    You can limit the ways we may send marketing offers to you.

    Telemarketing
    Opt out of by calling 1-800-VERIZON. It can take up to 30 days to remove you from existing marketing campaigns.

    Emails
    Opt out of receiving marketing-related emails by following the unsubscribe instructions at the bottom of marketing emails you receive.

    Text messages
    Opt out of receiving marketing-related texts by following the unsubscribe instructions included in texts you receive

    Postal mail
    Opt out of receiving marketing-related mail by calling 1-800-VERIZON. Note that even if you unsubscribe, you could still receive mail when we use a bulk mailing service that delivers to all homes within a ZIP code.

    Door-to-door marketing
    Opt out of door-to-door marketing by calling 1-800-VERIZON.

    marketing-related calls
    Most telemarketing laws allow us to contact our customers without checking the National Do Not Call Registry.
     

    You have choices about whether certain information may be used within Verizon for specific marketing purposes.

    Credit information 
    You can limit the sharing of credit information within Verizon for the marketing of new products and services. Check the instructions in the notice on your monthly bill, or call 1-844-366-2879 to opt out.

    Customer Proprietary Network Information (CPNI)
    You can limit the within Verizon for marketing services to you that are different from the ones you have. 

    Verizon Wireline and certain business customers:
    Call 1-866-483-9700 to update your account preferences

    Other customers:
    Follow the instructions in the Verizon notice or contract language seeking consent

    sharing of CPNI
    Here is an example of a CPNI notice we send to customers.

    You have choices about advertising, insights and verification services.

    Relevant Online Advertising
    Update your preferences by following these instructions:

    To opt out of participating in the Relevant Online Advertising program:

    • Go to the Services area of My Verizon
    • Click on Internet
    • Select the Manage Online Advertising Preferences link within My Internet Service

    You will need your user ID and password to access your online account.

    Relevant TV Advertising
    Update your preferences by following these instructions:

    To opt out of participating in Relevant TV advertising:

    • Go to the Services area of My Verizon
    • Click on TV
    • Select the Manage TV Advertising Preferences link within My TV Service

    You will need your user ID and password to access your online account.

    You have other choices available to you.

    Device and Router Location
    The operating system on your mobile device collects device location information and shares it with apps you have permitted to have this information, including some Verizon apps. You can toggle the setting to “off” using the settings menu on your device. You can also use the settings menu to toggle location information to “off” for specific apps, but you may need to enable it for navigation or other location features to work in those apps. 

    You can rename your router to include “_nomap” or “_optout” if you don’t want us to use the location of your Wi-Fi router access point to improve the accuracy of our services or apps. For example, change “Myrouter” to “Myrouter_nomap”.

    Website information used for interest-based advertising
    You have a choice whether certain information collected on websites, including Verizon sites, is used to customize your ads. Click on this   in or around an advertisement and follow the instructions for opting out. Similarly, setting on your mobile devices let you limit the collection and use of information from your device for advertising purposes.

    icon
    Clicking on this icon provides additional information on the companies and data practices that were used to deliver the ad and describes how you may opt out of these advertising programs.
  • How does Verizon protect my information, and how do I update my account details?

    Learn about our information security and retention practices and how to update your account information.

    Information security and retention.

    We use technical, administrative and physical safeguards to help protect against unauthorized access to, use or disclosure of information we collect or store. In addition, we train our employees on the importance of privacy, security, and the proper ways to access, use and disclose customer information. Our practices and policies prohibit employees with whom we share this information from using sensitive information unless they are authorized to do so and have a business need. They also require us to keep personally identifiable information and other sensitive records only as long as reasonably necessary for business, accounting, tax or legal purposes.

    Although we strive to keep information secure, we can’t guarantee that our safeguards will prevent every unauthorized We use our security and incident response plans to handle such incidents. You can help secure your account using advice, tips and tools we provide.

    attempt to access, use or disclose personal information
    For example, we have seen unauthorized attempts to access our customers' third party accounts, including accounts that customers have with financial institutions, email service providers, or social media.
    ​​​​​​

    If you become aware of a security issue, contact the Verizon Security Control Center and we will work with you to address your concern.

    Let’s work together to keep children safe.

    If you see content you believe to be related to child sexual abuse, or if you see any other illegal content involving children when using a Verizon service, report it by sending an email to abuse-csam@verizon.com and include the words “child sexual abuse material” in the subject line. You can also make a report directly to the National Center for Missing and Exploited Children through their CyberTipline.

    Sharing information on blogs and social networks.

    Some of our websites, apps and services let you participate in discussions, message boards and chat rooms, or leave reviews. These are public spaces so your comments can be read, collected and shared by anyone. By sharing information in these forums, you are giving consent to the disclosure of this information.

    Accessing and updating your account information.

    Customers can review and update their account information in the following ways: 

    • For Verizon Wireline: Call 1-800-VERIZON or use your online account or My Fios app
    • For customers of specific apps: Use your app settings

    You can also email us to set up an appointment to review the personally identifiable information we have about you. You can only review records that contain your personally identifiable information, and you’ll have to provide proper identification to do so. We’ll work with you to update your records if necessary. You may be charged for copies of documents that you request.

  • Do I have specific rights under privacy laws in the United States?

    You may have additional rights under the Cable Act and under state laws, including California and Nevada privacy laws.

    Information about the Cable Act

    The “Cable Act” (Section 631 of the Communications Act of 1934, as amended) limits the collection and disclosure of by cable operators and requires operators to tell you, to the extent that the Cable Act applies to the services you purchase, about the personally identifiable information they collect.

    personally identifiable information
    Under the Cable Act, personally identifiable information does not include aggregate data that does not identify a particular person.

    We may use our cable system to collect personally identifiable information necessary to render cable service or other services provided to you over the cable system and to detect and prevent unauthorized access to services. We may collect additional personally identifiable information with your prior consent.

    We may use or disclose personally identifiable information without consent where necessary to render services and to conduct legitimate business activities related to the services we provide.

    We may also disclose your name and address as long as you have the ability to prevent or limit this disclosure and the disclosure does not reveal, directly or indirectly, your viewing or other uses of the services we provide. We will give you the opportunity to prevent or limit sharing if we decide to share name and address information in this way.

    We may also share personally identifiable information if it is required by law to comply with valid legal .

    process
    We may disclose personally identifiable information to a governmental entity to comply with valid legal process, but we will not disclose records revealing your video programming unless we receive a court order indicating that the governmental entity has made a specified showing of relevance and you were afforded an opportunity to contest the order. We may be required to disclose personally identifiable information (including your video programming) to a non-governmental entity to comply with a court order, after you have been provided notice.

    We retain personally identifiable information only as long as reasonably necessary for business, accounting, tax or legal purposes. If you would like to access your personally identifiable information, you may email us to arrange a time and convenient location to do so during business hours. If you believe any of your personally identifiable information is inaccurate, we will work with you to ensure that corrections are made.

    If you believe that your Cable Act privacy rights have been violated, please email us and we will work with you to address your concerns. If you believe that you have been aggrieved as a result of a violation of the Cable Act, you may enforce the limitations imposed by the Cable Act through a civil action in a United States district court seeking damages, attorney's fees, and litigation costs. Other rights and remedies may also be available to you under federal or other applicable laws.

    California Privacy Rights

    California customers may , once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed. 

    request
    California residents can make a request by contacting us at:
    privacyoffice@verizon.com

    Verizon Privacy Office
    1300 Street, NW Suite 500 East
    Washington, DC 20005

    California residents under age 18 who are registered users of online sites, services or applications may and obtain removal of content or information they have publicly posted. Your request should include a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

    request
    California residents can make a request by contacting us at:
    privacyoffice@verizon.com

    Verizon Privacy Office
    1300 Street, NW Suite 500 East
    Washington, DC 20005

    California residents also have rights under the California Consumer Privacy Act.

    Nevada Privacy Rights

    Nevada law allows consumers to opt out of the of their personally identifiable information by online service providers such as website operators. Verizon doesn’t sell personally identifiable information today and we don’t have plans to start. If Verizon ever starts selling such personal information, current Verizon customers will be opted out.  If you have any questions, please contact us at nevada.privacy@verizon.com.

    sale
    Nevada law defines "sale" as the exchange of certain personally identifiable customer information for money, where the recipient also intends to sell that information. Personally identifiable information includes name, address, phone number, SSN, or any identifier that can be used to contact you electronically.
  • How do I learn about changes to this privacy policy?

     Learn about how to know that we have made changes to this policy.

    Changes to the privacy policy

    We may make changes to this privacy policy, so please check back periodically. You will be able to see that we made changes by checking the effective date below. If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy policy at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.

    Updated March, 2020

    © 2020 Verizon. All rights reserved.