Let’s take a look at
the Fios Privacy Policy.
This policy applies to our Fios TV, Internet and other Verizon customers served over our fiber-to-the-premises network, and to our Voice customers (served over fiber or copper). The full Verizon Privacy Policy provides additional detail that applies when you are otherwise interacting with Verizon.
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What information does Verizon collect?
Learn about the information Verizon collects about you, your devices and your use of products and services we provide.
We collect information when you interact with us and use our products and services.
The types of information we, or service providers acting on our behalf, collect depends on your use of our products and services and the ways that you interact with us 1. This may include information about:
1. The ways that you interact with usYou may interact with us in a variety of ways, for example, when visit our stores, call us, or use our sites or apps to place an order or ask questions about your account or services; contact us on social media; seek technical support; open emails we send or interact with our ads; enter a Verizon-sponsored or affiliated contest, sweepstakes or promotion; or register to receive news or public policy updates.
When you communicate with us, we may monitor or record the interaction to help us better serve you; to personalize your experiences; to train or otherwise support employees, resources or systems, and for security purposes. We may use artificial intelligence managed by humans, such as chat bots, to respond to your inquiry. When you interact with us through third-party services like Facebook Messenger or Twitter Direct Message, your communications are also governed by these companies’ privacy policies.
- Contact, billing and other information you provide 2
- How you use our services and your devices 3
- How you use our sites and apps 4
- How our network and your devices are working 5
- Location of your wireless device 6
2. Contact, billing and other information you provideThis includes your name, address, email, phone numbers where you can be reached, images, voice recordings or voiceprints, other biometric identifiers, date of birth, driver's license number, Social Security Number or Tax Identifier and payment information.
It can also include information you provide in surveys, Verizon-sponsored promotions, device setup, and grant or job applications.3. How you use our services and your devicesDepending on the services, this may include: call records containing phone numbers you call and receive calls from, sites you visit, wireless location, application and feature usage, product and device-specific information and identifiers, router connections, domain name server information, service options you choose, mobile and device numbers, video streaming and video packages and usage, movie rental and purchase data, TV and video viewership, home motion detection events, and other similar information.4. How you use our sites and appsThis includes information about your browsing, searching and buying activities such as your IP address, mobile phone number, device numbers and identifiers, web addresses of the sites you come from and go to next, screen recordings, cursor movements, screen interactions and clicks, browser and operating system information, platform type, connection speed and other attributes. We may derive the general area you are in and the internet service provider you are using from the IP address you use.5. How our network and your devices are workingWe monitor the condition of our networks including Fios Internet Wi-Fi such as traffic flow, speed, capacity, power, quality and environmental conditions. We may also collect test information from or take pictures of equipment we install or repair, and, if you allow it, create floorplans of your home analyzing Wi-Fi connectivity.6. Location of your wireless deviceBased on what you have allowed on our Fios sites and apps, we may also collect Wi-Fi, Global Positioning Satellite (GPS) and other location information.Business customers may have contracts with us that include privacy provisions that are specific to that relationship and differ from what you find here. Your contract will govern in those cases.
We also obtain information from others.
This includes:
- Credit information from outside agencies 7
- Demographic and interest data 8 as well as device type, carrier, city and state information from third-party data providers
- Information from social media platforms 9 when you interact with us via social media or use your social media login to interact with Verizon sites or offers
- Contact, marketing lead and other information we purchase or receive 10
- Fraud information 11
11. Fraud informationThis includes risk scores and other indicators we receive from companies that help us identify fraud.
7. agenciesWe obtain this information when you purchase products, apply for services, or when we prequalify you for products or services.8. Demographic and interest dataFor example, this information could include gender, age range, education level, sports enthusiast, frequent diner and other demographics and interests.9. Information from social media platformsThis includes information we obtain from your public profile as well as interests, "likes" and similar information you permit social media companies to provide to us.10. Contact, marketing lead and other information we purchase or receiveThis includes lead information we purchase as well as leads we obtain from "refer a friend" and similar programs. It also includes landlord information when we need it for installing, repairing or maintaining equipment. -
How does Verizon use information?
Learn about the different ways we use the information we collect.
We use information to provide you with services and enhance your experiences with us.
We use information to:
- Deliver and maintain products and services
- Establish and maintain your account and billing records
- Measure credit and payment risk
- Provide account-related services and information
- Help you with service and technical support issues or questions
- Manage and protect our networks, services, employees and users
- Detect and prevent fraud
- Help us improve and personalize your services and our marketing 12
- Research and develop new products and services
- Authenticate you
- Determine your eligibility for new products and services 13
- Better predict and deliver personalized content and offers 14 that may interest you
13. Determine your eligibility for new products and servicesFor example, we may use information to determine whether you are eligible for service upgrades.
12. personalize your services and our marketingFor example, we may use information we collect to tailor the content you see and personalize our communications with you and your experiences with us, manage the frequency with which you see an advertisement, tailor advertisements to better match your interests, provide service-related notices and understand the effectiveness of our advertising.14. Better predict and deliver personalized content and offersWe may deliver Verizon marketing on our sites and apps and on non-Verizon sites and apps; by our representatives; and via mail, email, or via other Verizon services or devices. Verizon marketing may include ads for Verizon services or third-party products and services sold by Verizon. To do this we may generate unique identifiers from your email or mobile telephone number.
These ads may be placed based on information we have about your Verizon products and services, and geographic and demographic information. You have choices about how we market to you and how we use your information for certain marketing activities. Go to choices.We may use automated processing, including artificial intelligence, to assist us with these uses. For example, we use predictive analytics to monitor our network for faults and outages which helps us proactively and rapidly fix issues, and we may use machine learning techniques to train algorithmic models with information we have about you and other customers to provide more relevant marketing messages to predict what services might be of interest.
We use some types of information for these additional purposes.
Information: Additional uses: Clicks, opens and other interactions with our advertisements, emails, sites and apps
- To personalize your experiences and make our marketing more relevant to you
- To help you when you request assistance with website or app navigation
- To protect you and us against fraud
Information, including recordings, from your calls and chats with our service and support representatives
- To help train employees, service providers and systems to better serve you
- To secure your account
- To provide customized technical support
- To assist you with device settings
- To personalize your experience and make our marketing more relevant to you
Employment and grant applications and surveys
- For the purpose for which you provide it, or as described at the time when you submitted the information.
Information obtained from others
- To determine creditworthiness and perform business risk analysis
- To verify your identity
- To contact you with marketing offers
- To improve business modeling
Network usage information
- To measure service quality on your current plan and other plans we offer
Domain name server information
- To deliver content efficiently and help you find the website you are looking for
- To block harmful content
- For network security
- To provide technical support
Information:Clicks, opens and other interactions with our advertisements, emails, sites and apps
Additional uses:- To personalize your experiences and make our marketing more relevant to you
- To help you when you request assistance with website or app navigation
- To protect you and us against fraud
Information:Information, including recordings, from your calls and chats with our service and support representatives
Additional uses:- To help train employees, service providers and systems to better serve you
- To secure your account
- To provide customized technical support
- To assist you with device settings
- To personalize your experience and make our marketing more relevant to you
Information:Employment and grant applications and surveys
Additional uses:- For the purpose for which you provide it, or as described at the time when you submitted the information.
Information:Information obtained from others
Additional uses:- To determine creditworthiness and perform business risk analysis
- To verify your identity
- To contact you with marketing offers
- To improve business modeling
Information:Network usage information
Additional uses:- To measure service quality on your current plan and other plans we offer
Information:Domain name server information
Additional uses:- To deliver content efficiently and help you find the website you are looking for
- To block harmful content
- For network security
- To provide technical support
Information about how you use our websites and apps.
We, and third-party companies acting on our behalf, collect information from our sites and apps for operational purposes such as improving website and app security, authenticating you, detecting and deterring fraud, improving site performance and providing content and analytics.
We and these third-party companies may use cookies, pixels, web beacons, tags, scripts, or use similar technologies on our pages and the browsers you use and may access advertising or other identifiers from your mobile device operating systems.
Fios TV Kid’s Page
We use device identifiers associated with your set-top-box or mobile device to provide you, and others who use your service, access to the Fios TV Kid’s Page 15. Information collected 16 from users of the Fios TV Kid’s Page is used solely for internal operations to provide and improve the service. Additional information about this page can be found in the Fios TV Kid’s Page Privacy Notice.
15. Fios TV Kid’s PageThe Fios TV Kid’s Page is a special part of Fios TV just for kids. All the shows and movies on this page are rated TV-Y, TV-Y7, TV-G, G, PG, or other shows that Common Sense Media has decided are for kids under 10 years old.
16. Information collectedWhen you watch Fios TV, we collect device identifiers and information about what channels you watch and when so that we can show you the movie or show you want. We also collect information about how your service is used like what is watched, downloaded, recorded, how long it's watched, what is saved, other subscriptions you tell us about, and what settings or preferences you make.
We also use de-identified and aggregated information.
We may de-identify or aggregate information so that Verizon or others may use it for business and marketing purposes. For example, the data we aggregate might be used to analyze, personalize and improve our services, to provide business and marketing insights to others and to help make advertising more relevant to you. When we do this, we maintain and use the information in deidentified form and do not attempt to reidentify the information.
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Does Verizon disclose information it has about me?
We disclose information within Verizon, with service providers who do work on our behalf, and with third parties as further described in this section.
We disclose information within Verizon.
We disclose information within Verizon, including with our affiliates, for a variety of purposes, including providing you with the latest information about our products and services and offering you our latest promotions, and to enhance your Verizon experience, such as by combining account information into a single location for easy access and to better assist you. You can limit the disclosure of Customer Proprietary Network Information 17 and certain credit information 18 if you do not want us to use them to market services to you that are different from the ones you have.
18. Credit InformationCredit information includes your credit score, information in your consumer reports, and your account history.
17. Customer Proprietary Network InformationCustomer Proprietary Network Information (or CPNI) is information that relates to the type, quantity, destination, technical configuration, location, amount of use and related billing information of your telecommunications or interconnected Voice over Internet Protocol (VoIP) services. Federal law governs our use and disclosure of CPNI.
We disclose information to service providers and partners.
Service Providers. We use service providers to help us offer, provide, repair, restore and bill for services. We disclose information to them as necessary for them to perform work for us. They are required to protect information they receive from us or collect on our behalf and can use it only for the purpose we allow.
We may disclose to or we may allow our service providers to collect personal information, including your activity on our sites and in our apps. These companies may use technologies, such as cookies, pixels, web beacons, tags, scripts, identifier matching or use similar technologies on our pages and the browsers you use or we may disclose information using application programming interfaces (APIs). These service providers help us improve website and app security, authenticate you, detect and deter fraud, improve site performance, provide content or analytics, conduct advertising and marketing activity, and other purposes as described in the “How does Verizon use information” section.
Partners. When you purchase or use services that are offered by Verizon and one of our partners, both parties may collect information about you. When this is the case, you should also review the partner company's privacy policy because it may describe uses of information that are different from ours.
We disclose risk scores with other companies for fraud purposes.
We also disclose de-identified information to companies to assist with the delivery of advertising campaigns or aggregate reports.
We disclose information to advertising companies.
We may disclose, or allow certain third-party advertising and analytics companies 19 to collect personal information such as information about your activity on our sites and in our apps. These companies may use your email address, or other information they collect to create one or more identifiers associated with you, your household or your device(s) both on and off our sites and in our apps. They can use that information to help us provide more relevant Verizon advertising on our own and on non-Verizon sites and apps. These companies may combine this information with information they collect elsewhere to determine whether you or someone with similar interests may fit into an audience that advertisers, including Verizon, are trying to reach, to serve targeted advertising to you on our sites and other sites and platforms, or to find other potential customers. To do this, we and these companies use a variety of tracking, validation and other technologies, such as cookies, pixels, web beacons, tags, scripts, identifier matching or similar technologies on our pages and the browsers you use, or we may disclose information using application programming interfaces (APIs).
19. third-party advertising companiesFor example, third-party advertising and analytics companies including advertising partners, ad measurement companies and social networks.
We request that advertising companies disclose when they are using interest-based advertising techniques to deliver ads on our sites and apps as well as when they deliver Verizon ads elsewhere. We also require them to comply with privacy laws.
Verizon sites and services may also include social networks or other third-party plug-ins and widgets that may provide information to their associated social networks or third parties even if you do not click on or otherwise interact with the plug-ins and widgets.
Our customers and website visitors can limit the sale and sharing of personal information as well as the use of this information for certain types of targeted advertising. Certain states give consumers the right to make these opt out choices. California law also gives business customers the right to limit the sale and sharing of personal information.
Please visit the Your Privacy Choices site to opt out.
The Choices section of this policy describes additional choices you have about our use and sharing of personal information.
We disclose certain Fios TV information for audience measurement and market research purposes.
The Fios TV apps 20 and website include Comscore and Nielsen software that collects information for these companies’ market research and audience measurement purpose, including information about the content you viewed; the apps, website and device you used; your advertising identifier (if available); IP address; and operating system. You have a choice about participating.
20. Fios TV AppsFios TV apps include Fios TV Mobile, an app available on mobile devices, and Fios TV Home, an app available on select devices that support over-the-top and streaming video, such as Amazon Fire devices, AppleTV, Roku, or Verizon Stream TV.
We disclose directory listings and Caller ID information.
We may publish your name, address and wireline telephone number(s) or provide this information to directory publishers, assistance services, or others. These companies can use this information in other formats or for other purposes, and they may make it available to others.
We also provide your name and telephone number for Caller ID and similar services.
We may disclose information in other situations.
In certain circumstances, we disclose information that individually identifies you, your device, and other information we collect, such as:
- To comply with the law 21
- To protect you, others or us 22
- To credit companies and collection agencies 23
- When needed by outside auditors and regulators
- If Verizon enters into a merger, acquisition or sale of all or a portion of our assets or business
- With your consent
21. To comply with the lawThis includes to comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law; and to advance or defend against complaints or legal claims in court, administrative proceedings, or elsewhere.22. To protect you, others or usThis includes protecting our rights, property or the safety of our customers or employees; in cases involving danger of death or serious physical injury to any person or other emergencies; to protect against fraudulent, malicious, abusive, unauthorized or unlawful use of our products and services (including providing a risk score to help deter fraud) and to protect our network, services, devices and users from such use.23. To credit companies and collection agenciesFor example, to communicate with credit bureaus or collection agencies for determining credit risk, for reporting purposes and to obtain payment for Verizon-billed products and services, and with our credit card issuer for the prescreening and application process for our credit card. -
Does Verizon have programs that allow other companies to use information about me?
We may use information for third-party advertising programs.
Our advertising programs help make ads you see more personalized and useful.
The programs described here use information to predict whether you fit within an audience an advertiser is trying to reach and help them show relevant advertising to you. The programs may also measure advertising campaign effectiveness. You can opt out of participating in these programs.
Relevant Online Advertising Relevant TV Advertising Who can participate? Verizon Wireline Internet customers
Fios TV customers
Where will I see ads? On websites you visit
This row contains additional help content. 24. When you view Fios TVThis may include when you view Fios TV on your TV, on the Fios TV website or on the Fios TV apps.What information is used? This row contains additional help content. 25. Verizon, third party and advertiser informationThis includes information we have about your postal address and use of Verizon products and services (such as service packages, Fios TV purchases and viewership categories); and demographic and interest information you provide or we obtain from other companies. such as your gender, age range and interests (i.e. sports fan, frequent diner or pet owner).The program may also use information provided to us by or on behalf of advertisers.This row contains additional help content. 26. Verizon, third party and advertiser informationThis includes information we have about your postal address and use of Verizon products and services (such as service packages, connected devices, TV and video purchases and viewing data); and demographic and interest information you provide or we obtain from other companies. such as your gender, age range and interests (i.e. sports fan, frequent diner or pet owner). The program may also use information provided to us by or on behalf of advertisers.Information that identifies me will not be disclosed outside of Verizon, its service providers and advertising partners Yes
Yes
I have a choice about participating Yes
Yes
More Information Relevant Online AdvertisingWho can participate?Verizon Wireline Internet customers
Where will I see ads?On websites you visit
What information is used?26. Verizon, third party and advertiser informationThis includes information we have about your postal address and use of Verizon products and services (such as service packages, Fios TV purchases and viewership categories); and demographic and interest information you provide or we obtain from other companies. such as your gender, age range and interests (i.e. sports fan, frequent diner or pet owner).The program may also use information provided to us by or on behalf of advertisers.Information that identifies me will not be disclosed outside of Verizon, its service providers and advertising partnersYes
I have a choice about participatingYes
More InformationRelevant TV AdvertisingWho can participate?Fios TV customers
Where will I see ads?26. When you view Fios TVThis may include when you view Fios TV on your TV, on the Fios TV website or on the Fios TV apps.What information is used?26. Verizon, third party and advertiser informationThis includes information we have about your postal address and use of Verizon products and services (such as service packages, connected devices, TV and video purchases and viewing data); and demographic and interest information you provide or we obtain from other companies. such as your gender, age range and interests (i.e. sports fan, frequent diner or pet owner). The program may also use information provided to us by or on behalf of advertisers.Information that identifies me will not be disclosed outside of Verizon, its service providers and advertising partnersYes
I have a choice about participatingYes
More Information -
What choices do I have about uses of personal information?
You have choices about how Verizon reaches you with marketing offers and about certain other uses of information we have about you.
You have choices about whether personal information is used for interest-based advertising.
You can limit the sale and sharing of personal information for certain purposes as well as the use of this information for certain types of targeted advertising. Some state laws give consumers who reside in those states the right to make these opt out choices. California law also gives business customers the right to limit the sale and sharing of personal information.
You can opt out by visiting Your Privacy Choices
. This page also describes how we honor Global Privacy Control signals you may set on your browser. We do not respond to Do Not Track signals.
If you are an Android user you can use the “Your Privacy Choices” link at the bottom of notifications pushed to your device to opt out of personalized app recommendations. You can also turn off all recommendations by disabling notifications for Verizon App Manager in your device settings.
You can also visit the industry-wide Digital Advertising Alliance opt-out page or click on this icon 27 ad choices icon available in or around online advertisements placed using interest-based advertising techniques to learn more and opt out of the use of your information for this type of advertising. Similarly, you have choices about allowing this type of advertising on your mobile device. On Apple devices, you will only be included in this activity if you opt-in. You can review or change an app’s tracking permission by going to your device Setting>Privacy>Tracking. On Android devices, you can opt out using your device setting to “Opt out of Ads Personalization”.
27. click on this iconClicking on this icon provides additional information on the companies and data practices that were used to deliver the ad and describes how you may opt out of these advertising programs.
You can limit the ways we may send marketing offers to you.
Telemarketing
Opt out of marketing-related calls 28 by calling 1-800-VERIZON. It can take up to 30 days to remove you from existing marketing campaigns.28. marketing-related callsMost telemarketing laws allow us to contact our customers without checking the National Do Not Call Registry.Emails
Opt out of receiving marketing-related emails by following the unsubscribe instructions at the bottom of marketing emails you receive.Text messages
Opt out of receiving marketing-related texts by following the unsubscribe instructions included in texts you receivePostal mail
Opt out of receiving marketing-related mail by calling 1-800-VERIZON. Note that even if you unsubscribe, you could still receive mail when we use a bulk mailing service that delivers to all homes within a ZIP code.Door-to-door marketing
Opt out of receiving door-to-door marketing by calling 1-800-VERIZON.You have choices about whether certain information may be used within Verizon for specific marketing purposes.
Credit information
You can limit the disclosure of credit information within Verizon for the marketing of new products and services. Check the instructions in the notice on your monthly bill, or call 1-844-366-2879 to opt out.Customer Proprietary Network Information (CPNI)
You can limit the sharing of CPNI 29 within Verizon for marketing services to you that are different from the ones you have.Verizon Wireline and certain business customers:
Call 1-866-483-9700 to update your account preferencesOther customers:
Follow the instructions in the Verizon notice or contract language seeking consentYou have choices about advertising and audience measurement services
Relevant Online Advertising
Fios internet customers are included in the Relevant Online Advertising program unless you opt out. For more information about this program, visit our Frequently Asked Questions page. To opt out:- Log in to your My Verizon account online
- Go to the Services area of My Verizon online
- Click on Internet
- Select the Manage Online Advertising Preferences link within My Internet Service
Relevant TV Advertising
Fios TV customers are included in the Relevant TV advertising program unless you opt out. For more information about this program, visit our Frequently Asked Questions page. To opt out:- Log in to your My Verizon account online
- Go to the Services area of My Verizon online
- Click on TV
- Select the Manage TV Advertising Preferences link within TV Management
Fios TV Market Research and Audience Measurement
If you do not want personal information disclosed for audience measurement and market research purposes, you can opt out for all devices you use for Fios TV using your Fios TV Account Settings on the Fios TV Website or in the Fios TV apps (in settings under “Audience Measurement”).You can also make choices on individual devices. On Apple mobile devices, you can only participate if you opt in using the pop up notice in the Fios TV apps and you can change your choice using Apple device settings. On Android mobile devices, you can opt out by using your device setting to “Opt out of Ads Personalization”. On Amazon Fire devices, you can opt out using the “Interest-based Ads” setting.
If you opt out, only de-identified viewing information will be disclosed.
You have other choices available to you.
Location
The operating system on your mobile device collects device location information and discloses it to apps you have permitted to have this information, including some Verizon apps. You can toggle the setting to “off” using the settings menu on your device. You can also use the settings menu to toggle location information to “off” for specific apps, but you may need to enable it for navigation or other location features to work in those apps.You can rename your router to include “_nomap” or “_optout” if you don’t want us to use the location of your Wi-Fi router access point to improve the accuracy of our services or apps. For example, change “Myrouter” to “Myrouter_nomap”.
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How does Verizon protect my information, and how do I update my account details?
Learn about our information security and retention practices and how to update your account information.
Information security and retention.
We use technical, administrative and physical safeguards to help protect against unauthorized access to, use or disclosure of information we collect or store. In addition, we train our employees on the importance of privacy and security, as well as the proper ways to access, use and disclose customer information. Our practices and policies prohibit employees with whom we disclose this information from using sensitive information unless they are authorized to do so and have a business need.
Our policies require that we retain records for as long as they are needed for legal, tax, audit, investigative, and security purposes and then securely delete or destroy them. We incorporate personal information into different types of records, not always by distinct data elements. For example, your name is part of your account, billing, technical support and call detail records.
Although we strive to keep information secure, we can’t guarantee that our safeguards will prevent every unauthorized attempt to access, 30 use or disclose personal information. We use our security and incident response plans to handle such incidents. You can help secure your account using advice, tips and tools we provide.
30. attempt to access, use or disclose personal informationFor example, we have seen unauthorized attempts to access our customers' third party accounts, including accounts that customers have with financial institutions, email service providers, or social media.
If you become aware of a security issue, please visit our page to Report Security Vulnerabilities and follow the instructions to report your issue. We will work with you to address your concern.
Let’s work together to keep children safe.
If you see content you believe to be related to child sexual abuse, or if you see any other illegal content involving children when using a Verizon service, report it by sending an email to abuse-csam@verizon.com and include the words “child sexual abuse material” in the subject line. You can also make a report directly to the National Center for Missing and Exploited Children through their CyberTipline.
Disclosing information in public forums.
Some of our sites, apps and services let you participate in discussions or leave reviews. These are public spaces so your comments can be read, collected and shared by anyone. By sharing information in these forums, you are giving consent to the disclosure of this information.
Accessing and updating your account information.
Customers can review and update their account information in the following ways:
- For Verizon Wireline, call 1-800-VERIZON or access your Verizon home account online
- For customers of specific apps: Use your app settings
You can also submit a privacy inquiry form to set up an appointment to review the personally identifiable information we have about you. You can only review records that contain your personally identifiable information, and you’ll have to provide proper identification to do so. We’ll work with you to update our records if necessary. You may be charged for copies of documents that you request.
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Do I have additional rights under Federal law?
You may have additional rights under the Cable Act.
Information about the Cable Act
The “Cable Act” (Section 631 of the Communications Act of 1934, as amended) limits the collection and disclosure of personally identifiable information 31 by cable operators and requires operators to tell you, to the extent that the Cable Act applies to the services you purchase, about the personally identifiable information they collect.
31. personally identifiable informationUnder the Cable Act, personally identifiable information does not include aggregate data that does not identify a particular person.We may use our cable system to collect personally identifiable information necessary to render cable service or other services provided to you over the cable system and to detect and prevent unauthorized access to services. We may collect additional personally identifiable information with your prior consent.
We may use or disclose personally identifiable information without consent where necessary to render services and to conduct legitimate business activities related to the services we provide.
We may also disclose your name and address as long as you have the ability to prevent or limit this disclosure and the disclosure does not reveal, directly or indirectly, your viewing or other uses of the services we provide. We disclose name and address information to service providers as part of our Relevant TV Advertising program. These providers work on our behalf to help our advertisers optimize their ads by preventing the same ads you see on Fios from being shown to you in other places. You can opt out of participating in the Relevant TV Advertising program.
We may also disclose personally identifiable information if it is required by law to comply with valid legal process 32.
32. valid legal processWe may disclose personally identifiable information to a governmental entity to comply with valid legal process, but we will not disclose records revealing your video programming unless we receive a court order indicating that the governmental entity has made a specified showing of relevance and you were afforded an opportunity to contest the order. We may be required to disclose personally identifiable information (including your video programming) to a non-governmental entity to comply with a court order, after you have been provided notice.We retain personally identifiable information only as long as reasonably necessary for business, accounting, tax or legal purposes. If you would like to access the personally identifiable information we have about you, please submit a privacy inquiry form to arrange a time and convenient location to do so during business hours. If you believe any of your personally identifiable information is inaccurate, we will work with you to update our records.
If you believe that your Cable Act privacy rights have been violated, please submit a privacy inquiry form and we will work with you to address your concerns. If you believe that you have been aggrieved as a result of a violation of the Cable Act, you may enforce the limitations imposed by the Cable Act through a civil action in a United States district court seeking damages, attorney's fees, and litigation costs. Other rights and remedies may also be available to you under federal or other applicable laws.
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Do I have specific rights under state privacy laws?
You may have specific privacy rights under state laws, including California, Colorado, Connecticut, Delaware, Illinois, Iowa, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia and Washington laws.
California Privacy Rights
California customers may request 33, that we provide the identity of any third parties with whom we have disclosed personal information for the third parties’ direct marketing purposes 34 within the previous calendar year, along with the type of personal information disclosed. Verizon does not disclose personal information to third parties for their own direct marketing purposes.
34. direct marketing purposes“Direct marketing purposes” means the use of personal information to solicit or induce a purchase, rental, lease, or exchange of products, goods, property, or services directly to individuals by means of the mail, telephone, or electronic mail for their personal, family, or household purposes.33. requestCalifornia residents can make a request by submitting a privacy inquiry form or by writing to us at:Verizon Privacy Office
1300 I Street, NW Suite 500 East
Washington, DC 20005.California residents under age 18 who are registered users of online sites, services or applications may request 35 and obtain removal of content or information they have publicly posted. Your request should include a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.
35. requestCalifornia residents can make a request by contacting us at: privacyoffice@verizon.comVerizon Privacy Office
1300 I Street, NW Suite 500 East
Washington, DC 20005.California residents also have privacy rights under the California Consumer Privacy Act. To learn more, visit the California residents also have privacy rights under the California Consumer Privacy Act.
Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah and Virginia Privacy Laws
Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah and Virginia have comprehensive privacy laws that provide residents with additional specific rights. To learn more, including how to exercise those rights, visit the Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah and Virginia Privacy Laws section of the Verizon Privacy Policy. .
Colorado & Illinois Biometric Information Privacy
Colorado and Illinois residents can learn more about our collection and use of Biometric Information in the Colorado & Illinois Biometric Information Privacy section of our full privacy policy.
Nevada Privacy Rights
Nevada law allows consumers to opt out of the sale 36 of personally identifiable information by online service providers such as website operators.
Verizon doesn’t sell personally identifiable information today and we don’t have plans to start. If Verizon ever starts selling such personal information, current Verizon customers will be opted out. If you have any questions, provide the information requested in this privacy inquiries form.
36. sale of personally identifiableNevada law defines "sale" as the exchange of certain personally identifiable customer information for money. Personally identifiable information includes name, address, phone number, SSN, or any identifier that can be used to contact you electronically.Nevada & Washington Health Data Privacy Rights
Residents of Nevada and Washington have privacy rights regarding the processing of Consumer Health Data. You can read more about our practices and your rights in our Health Privacy Notice.
Additional Information for Oregon Residents
Oregon residents can see the list of Verizon entities that are registered as active with the Oregon Secretary of State in the section titled Additional Information for Oregon Residents in the full privacy policy.
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How do I learn about changes to this privacy policy?
Learn about how to know that we have made changes to this policy.
Changes to the privacy policy
We may make changes to this privacy policy, so please check back periodically. You will be able to see that we made changes by checking the effective date below. If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy policy at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.
Updated May 2025
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