Let’s take a look at
the Fios Privacy Policy.

The types of information we, or service providers acting on our behalf, collect depends on your use of our products and services and the ways that you interact with us. This may include information about:

• Contact, billing and other information you provide
• How you use our services and your devices
• How you use our sites and apps
• How our network and your devices are working
• Location of your wireless device

Business customers may have contracts with us that include privacy provisions that are specific to that relationship and differ from what you find here. Your contract will govern in those cases.  

This includes:

• Credit information from outside agencies 
• Demographic and interest data as well as device type, carrier, city and state information from third party data providers
• Information from social media platforms when you interact with us via social media or use your social media login to interact with Verizon sites or offers
• Contact, marketing lead and other information we purchase or receive
• Fraud Information

We use information to:

• Deliver and maintain products and services
• Establish and maintain your account and billing records
• Measure credit and payment risk
• Provide account-related services and information
• Help you with service and technical support issues or questions
• Manage and protect our networks, services, employees and users
• Detect and prevent fraud
• Help us improve and personalize your services
• Research and develop new products and services
• Authenticate you
• Determine your eligibility for new products and services

• Better predict content and marketing offers that may interest you
• Deliver personalized content and offers to you

We allow certain third-party advertising companies to collect information about your activity on our sites and in our apps. These companies may combine information from our sites with similar information they collect on other sites to determine whether you fit into an audience advertisers, including Verizon, are trying to reach.

These companies may place and access cookies, pixels, tags, web beacons and scripts, or use similar technologies on our pages and the browsers you use and may access advertising identifiers from your mobile device operating systems.

We require that advertising companies disclose when they are using interest-based advertising techniques to deliver ads on our sites and apps as well as when they deliver Verizon ads on other sites. We also require them to offer you an ability to opt out of this use of your information. 

You can visit the industry alliance Digital Advertising Alliance opt out page or click on this icon ad choices icon you can find in or around advertisements placed using interest-based advertising techniques to learn more and opt out. Similarly, you have choices about allowing this type of advertising on your mobile device. On Apple devices, you will only be included in this activity if you opt-in. You can review or change an app’s tracking permission by going to your device Settings>Privacy>Tracking. On Android devices, you can opt out using your device setting to “Opt out of Ads Personalization.” 

Verizon sites and services may also include social network or other third-party plug-ins and widgets that may provide information to their associated social networks or third parties even if you do not click on or otherwise interact with the plug-ins and widgets. 

We may also permit advertisers on our sites, apps and services to place ads based on certain information we have about your Verizon products and services, as well as geographic and demographic data. This information is not shared externally.

We may de-identify or aggregate information so that Verizon or others may use it for business and marketing purposes. For example, the data we aggregate might be used to analyze, personalize and improve our services, to provide business and marketing insights to others and to help make advertising more relevant to you.

We share information within Verizon, including with our affiliates, for a variety of purposes, including providing you with the latest information about our products and services and offering you our latest promotions. You can limit the sharing of Customer Proprietary Network Information and certain credit information if you do not want us to use them to market services to you that are different from the ones you have.

We use service providers to help us offer, provide, repair, restore and bill for services. We share information with them as necessary for them to perform work for us. They are required to protect information they receive from us or collect on our behalf and can use it only for the purpose we allow.

When you purchase or use services that are offered by Verizon and one of our partners, both parties may collect information about you. When this is the case, you should also review the partner company's privacy policy because it may describe uses of  information that are different from ours.

We share information about your devices’ 5G connectivity with mobile device operating system providers and app developers so that they can optimize your 5G experience. 

We also share de-identified information with companies to assist with the delivery of advertising campaigns or aggregate reports. 

The Fios TV apps and website include Comscore and Nielsen software that collects information for these companies’ market research and audience measurement purpose, including information about the content you viewed; the apps, website and device you used; your advertising identifier (if available); IP address; and operating system. You have a choice about participating.

We may publish your name, address and wireline telephone number(s) or provide this information to directory publishers, assistance services, or others. These companies can use this information in other formats or for other purposes, and they may make it available to others. 

We also provide your name and telephone number for Caller ID and similar services.

In certain circumstances, we disclose information that individually identifies you or your device and other information we collect , such as:

• To comply with the law
• To protect you, others or us
• To credit companies and collection agencies
• When needed by outside auditors and regulators
• If Verizon enters into a merger, acquisition or sale of all or a portion of our assets or business
• With your consent

The programs described here use information to predict whether you fit within an audience an advertiser is trying to reach and help them show relevant advertising to you. The programs may also measure advertising campaign effectiveness. You can opt out of participating in these programs.

Telemarketing
Opt out of marketing-related calls by calling 1-800-VERIZON. It can take up to 30 days to remove you from existing marketing campaigns.

Emails
Opt out of receiving marketing-related emails by following the unsubscribe instructions at the bottom of marketing emails you receive.

Text messages
Opt out of receiving marketing-related texts by following the unsubscribe instructions included in texts you receive

Postal mail
Opt out of receiving marketing-related mail by calling 1-800-VERIZON. Note that even if you unsubscribe, you could still receive mail when we use a bulk mailing service that delivers to all homes within a ZIP code.

Door-to-door marketing
Opt out of door-to-door marketing by calling 1-800-VERIZON.

Credit information 
You can limit the sharing of credit information within Verizon for the marketing of new products and services. Check the instructions in the notice on your monthly bill, or call 1-844-366-2879 to opt out.

Customer Proprietary Network Information (CPNI)
You can limit the sharing of CPNI within Verizon for marketing services to you that are different from the ones you have. 

Verizon Wireline and certain business customers:
Call 1-866-483-9700 to update your account preferences

Other customers:
Follow the instructions in the Verizon notice or contract language seeking consent

Relevant Online Advertising
To opt out of participating in the Relevant Online Advertising program:

• Go to the Services area of My Verizon online
• Click on Internet
• Select the Manage Online Advertising Preferences link within My Internet Service

You will need your user ID and password to access your online account.

Relevant TV Advertising
To opt out of participating in Relevant TV advertising:

• Go to the Services area of My Verizon online
• Click on TV
• Select the Manage TV Advertising Preferences link within My TV Service

You will need your user ID and password to access your online account.

Fios TV Market Research and Audience Measurement
If you do not want personal information shared for audience measurement and market research purposes, you can opt out for all devices you use for Fios TV using your Fios TV Account Settings on the Fios TV Website or in the Fios TV apps (in settings under “Audience Measurement”).

You can also make choices on individual devices. On Apple mobile devices, you can only participate if you opt in using the pop up notice within the Fios TV apps and you can change your choice using your Apple device settings. On Android mobile devices, you can opt out by using your device setting to “Opt out of Ads Personalization”. On Amazon Fire devices, you can opt out using the “Interest-based Ads” setting.

If you do not participate, only de-identified viewing information will be shared.

Website information used for interest-based advertising
You have a choice whether certain information collected on websites, including Verizon sites, is used to customize your ads. Click on this icon  in or around an advertisement and follow the instructions for opting out. Similarly, setting on your mobile devices let you limit the collection and use of information from your device for advertising purposes.

Location
The operating system on your mobile device collects device location information and shares it with apps you have permitted to have this information, including some Verizon apps. You can toggle the setting to “off” using the settings menu on your device. You can also use the settings menu to toggle location information to “off” for specific apps, but you may need to enable it for navigation or other location features to work in those apps. 

You can rename your router to include “_nomap” or “_optout” if you don’t want us to use the location of your Wi-Fi router access point to improve the accuracy of our services or apps. For example, change “Myrouter” to “Myrouter_nomap”.

We use technical, administrative and physical safeguards to help protect against unauthorized access to, use or disclosure of information we collect or store. In addition, we train our employees on the importance of privacy and security, as well as the proper ways to access, use and disclose customer information. Our practices and policies prohibit employees with whom we share this information from using sensitive information unless they are authorized to do so and have a business need. 

Our policies require that we retain records for as long as they are needed for legal, tax, audit, investigative, and/or security purposes and then securely delete or destroy them.We incorporate personal information into different types of records, not always by distinct data elements. For example, your name is part of your account, billing, technical support and call detail records. 

Although we strive to keep information secure, we can’t guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information.  We use our security and incident response plans to handle such incidents.  You can help secure your account using advice, tips and tools we provide.

If you become aware of a security issue, contact the Verizon Security Control Center and we will work with you to address your concern.

If you see content you believe to be related to child sexual abuse, or if you see any other illegal content involving children when using a Verizon service, report it by sending an email to abuse-csam@verizon.com and include the words “child sexual abuse material” in the subject line. You can also make a report directly to the National Center for Missing and Exploited Children through their CyberTipline.

Some of our websites, apps and services let you participate in discussions, message boards and chat rooms, or leave reviews. These are public spaces so your comments can be read, collected and shared by anyone. By sharing information in these forums, you are giving consent to the disclosure of this information.

Customers can review and update their account information in the following ways: 

• For Verizon Wireline: Call 1-800-VERIZON or use your online account or My Fios app
• For customers of specific apps: Use your app settings

You can also email us to set up an appointment to review the personally identifiable information we have about you. You can only review records that contain your personally identifiable information, and you’ll have to provide proper identification to do so. We’ll work with you to update your records if necessary. You may be charged for copies of documents that you request.

The “Cable Act” (Section 631 of the Communications Act of 1934, as amended) limits the collection and disclosure of personally identifiable information by cable operators and requires operators to tell you, to the extent that the Cable Act applies to the services you purchase, about the personally identifiable information they collect.

We may use our cable system to collect personally identifiable information necessary to render cable service or other services provided to you over the cable system and to detect and prevent unauthorized access to services. We may collect additional personally identifiable information with your prior consent.

We may use or disclose personally identifiable information without consent where necessary to render services and to conduct legitimate business activities related to the services we provide.

We may also disclose your name and address as long as you have the ability to prevent or limit this disclosure and the disclosure does not reveal, directly or indirectly, your viewing or other uses of the services we provide. We share name and address information with service partners as part of our Relevant TV advertising program. These providers work on our behalf to help our advertisers optimize their ads by preventing the same ads you see on Fios from being shown to you in other places. You can opt out of participating in the Relevant TV Advertising program.

We may also share personally identifiable information if it is required by law to comply with valid legal process.

We retain personally identifiable information only as long as reasonably necessary for business, accounting, tax or legal purposes. If you would like to access your personally identifiable information, you may email us at privacyoffice@verizon.com to arrange a time and convenient location to do so during business hours. If you believe any of your personally identifiable information is inaccurate, we will work with you to ensure that corrections are made.

If you believe that your Cable Act privacy rights have been violated, please email us at privacyoffice@verizon.com and we will work with you to address your concerns. If you believe that you have been aggrieved as a result of a violation of the Cable Act, you may enforce the limitations imposed by the Cable Act through a civil action in a United States district court seeking damages, attorney's fees, and litigation costs. Other rights and remedies may also be available to you under federal or other applicable laws.

California customers may request, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed. 

California residents under age 18 who are registered users of online sites, services or applications may request and obtain removal of content or information they have publicly posted. Your request should include a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

California residents also have rights under the California Consumer Privacy Act.

Nevada law allows consumers to opt out of the sale of personally identifiable information by online service providers such as website operators.

Verizon doesn’t sell personally identifiable information today and we don’t have plans to start. If Verizon ever starts selling such personal information, current Verizon customers will be opted out.  If you have any questions, provide the information requested in this form or call 800-837-4966

Virginia residents have rights under the Virginia Consumer Data Protection Act. 

We may make changes to this privacy policy, so please check back periodically. You will be able to see that we made changes by checking the effective date below. If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy policy at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.

Updated December 2022

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