| Product Name |
Type of Personal Data Being Processed |
Duration of Processing |
Location of Data Centre |
Subprocessors |
Location of sub processors if outside the EEA |
| Audio Conferencing |
Call Detail Records,
Participant List,
Billing Account Number,
Login Credentials |
7 years for call detail records; duration of service agreement for all other data |
United States |
Audio carriers in countries where Verizon does not have a presence |
Varies worldwide |
| Contact Center Managed Services |
Customer's Profile, Automatic Number Identification (ANI), Callback Phone Number |
30 days |
United States |
N/A |
N/A |
| Cyber Risk Monitoring |
Customer Location (other than in real time transit), Email Address (business or personal), Employer Address, IP Address, IP Address-to-Customer Mapping, Mapping of customer to an STB ID, MAC Address or Account Number, Network Address (IP, X.25, Datakit), Network Data |
Duration of service agreement |
Australia, Netherlands, United States |
N/A |
N/A |
| DNS Safeguard |
Customer Name (if listed), Email Address (business or personal), IP Address-to-Customer mapping, Mapping of customer to an STB ID, MAC Address or Account Number |
Duration of service agreement |
Germany, United States |
Cisco Open DNS |
United States |
| DOS Defense - Detection |
IP Address, Customer Name (if listed), Email Address (business or personal) |
Duration of service agreement |
United States |
N/A |
N/A |
| Hosted IP Centrex |
End-user Email Address, IP Address, MAC Address, Call History, Mobile Number (or other phone number if entered by user), User Name, Voicemails |
Duration of service agreement |
United States, United Kingdom, Germany, Netherlands |
N/A |
N/A |
| Intelligent Contact Routing - Gateway & Integration |
Call Detail Records; other data based on what customer chooses to require for ICR Integration |
3 months |
United States |
Ericsson |
United States |
| Voice Call Back |
Call Detail Records |
6 months |
United States |
Ericsson |
United States |
| IP Contact Center (IPCC) (includes VoIP) |
IP Address, Call Detail Records, Calling Telephone Number |
Duration of service agreement + 120 days for back-billing |
United States |
N/A |
N/A |
| IP Interactive Voice Response (IVR) |
Call Detail Records |
6 months |
United States |
N/A |
N/A |
| Managed Security Services - Analytics |
Customer Name and Contact Information (address, telephone number, email address) |
Duration of service agreement |
Australia, Belgium, Luxembourg, United States |
N/A |
N/A |
| Managed Security Services - Cloud |
IP Address, Customer Email Address, Customer Telephone Number, Customer Name, Geographic Location (town, state, country), Company details where the individual is employed |
Duration of service agreement |
United States, Belgium |
N/A |
N/A |
| Managed Security Services - Premises |
Customer Name, Address, Telephone Number, Email Address |
Duration of service agreement |
Australia, Germany, Belgium, Luxembourg, United States |
N/A |
N/A |
| Managed SIEM (Security Incident and Event Management) |
Determined by end user (Customer Name, Business Address, Business Telephone Number, Business Email Address, Business IP Address, Business MAC Address, Geolocation) |
Duration of service agreement |
Australia, Germany, Luxembourg, United States |
N/A |
N/A |
| Managed UCC |
Call Detail Records, Network Information, Customer Name, Address, Telephone Number, Email), IP Address, IP Address-to-Customer mapping, MAC Address |
Duration of service agreement |
United States |
N/A |
N/A |
| Managed WAN |
IP Address, MAC Address |
Duration of service agreement |
United States |
Cisco, Aruba |
United States, Canada, Australia, Singapore, China, India, Tokyo |
| Managed LAN |
IP Address, MAC Address |
1 month for traffic analysis purposes; 3 months for event logs |
United States |
Cisco, Aruba |
United States, Canada, Australia, Singapore, China, India, Tokyo |
| Managed Wireless LAN (includes Full Management Premium Wireless LAN) |
IP Address, MAC Address, Geolocation Data, Name of device that connects (and has authenticated) to the Wifi network (e.g. iPhone of John Doe)
For Mist Systems based networks, a data session may be recorded when connectivity fails for troubleshooting purposes |
1 to 9 months, depends on the data |
United States |
Cisco, Aruba, Juniper |
United States, Canada, Australia, Singapore, China, India, Tokyo |
| Network Application Performance Management |
IP Address |
3 to 6 months, depends on customer needs |
United States |
N/A |
N/A |
| Outbound International - Dedicated |
Call Detail Records, Customer Name, Address, Telephone Number, Email Address, Geolocation Data |
Duration of service agreement + 6 years |
United States |
OKIN, IBM, Emergency service provider where call is provisioned |
India |
| Outbound International - Switched |
Call Detail Records, Customer Name, Address, Telephone Number, Email Address, Geolocation Data |
Duration of service agreement + 6 years |
United States |
OKIN, IBM |
'India |
| Secure Gateway Services |
IP Address |
Duration of service agreement |
United States |
N/A |
N/A |
| Software Defined Perimeter |
Customer End-User SDP Client Device MAC Address (desktop), Customer End-User SDP Client Device Unique Identifier (mobile), Customer End-User SDP Client Device IP Address, Customer End-User Company ID |
Duration of service agreement |
Depends on customer; personal data is stored on customer-specific SDP servers/databases |
N/A |
N/A |
| ThingSpace Develop |
Customer Name, Address, Telephone Number, Email Address, IP Address |
Duration of service agreement +2 years |
United States |
IDM |
United States |
| UCCaaS |
Business Phone Number, Account information (purchase history, account number, products purchased, usage history, billing information, PINs, security questions/answers, other verifying information), Call Detail Records, Network Information, Customer Name, Address, Telephone Number, Email Address, IP Address, IP Address-to-Customer mapping, MAC Address |
Duration of service agreement |
Hong Kong, Singapore, United Kingdom, Netherlands, United States |
Cisco CMS - Manage platform |
United States |
| Unified Customer Experience (CX) |
Business Phone Number, Account information (purchase history, account number, products purchased, usage history, billing information, PINs, security questions/answers, other verifying information), Call Detail Records, Network Information, Customer Name, Address, Telephone Number, Email Address, IP Address, IP Address-to-Customer mapping, MAC Address |
Duration of service agreement; call recordings held for 60 days |
Singapore, United Kingdom, United States |
TTEC |
United States, Costa Rica, Philippines, Singapore |
| Virtual Communications Express (VCE) |
Billing Account Number, 911 Address, Physical Address, Site Contact, Technical Contact |
Duration of service agreement |
United States, United Kingdom, Germany, Australia |
Cisco, Dubber |
United States,
Australia |
| Virtual Contact Center |
Call Detail Records and other personal data determined by customer |
Duration of service agreement |
United States, Germany, Australia |
Nice inContact |
United States, Philippines |
| BlueJeans |
Customer name, email address, photo (if uploaded by end user), IP Address |
6 months |
United States, Australia, Singapore |
See subprocessor list @ https://www.bluejeans.com/trust-center/subprocessors |
United States, India, Philippines |
