Description of processing of personal data by Verizon services

While providing products and services (“services”) to its customers, Verizon and its affiliates (“Verizon”), as well as its vendors and partners may need to process personal data. The following information explains Verizon’s personal data processing under GDPR and similar privacy laws around the world, and provides customers with further information regarding Verizon’s key services. 

Information is updated as services either change, new products are added or products are discontinued. You may subscribe to receive regular notifications via email, informing you of any updates to this page.

If you cannot find your service listed here, please contact your account team who can provide you with additional information where applicable.

View description of processing of personal data by Verizon services for Verizon Connect

Description of Processing Personal Data
Product Name Personal Data Elements Duration of Processing / Retention Standard Subprocessors Location of Subprocessing (if outside of EEA) Summary Descriptions

Audio Conferencing

Email Address (business or personal)
Customer Employees Phone Number
Voice Call Records

90 Days

CSG Interactive Messaging

United States of America

Audio conferencing enables multiple participants to converse simultaneously via a telephone regardless of their location. Audio conferencing brings reliability and efficiency to audio meetings of all sizes.

DDoS Shield

IP Address

Duration of Service Agreement

N/A

N/A

DDoS Shield is a DDoS protection platform that can help detect and mitigate large attack volumes. DDoS Shield can help stop attacks before they reach a customer's network, applications, or cloud-hosted assets. The service monitors inbound traffic 24x7, creating alerts based on traffic anomalies that could indicate a DDoS attack.

Interactive Voice Response - Core (IVR)

Call Detail

1 Year

Global Experience Specialists
Vivial, Inc.
Walsh Media
Whisper Recording

Argentina
Australia
Canada
Chile
China (Hong Kong)
China (Taiwan)
Japan
Singapore
South Korea
Switzerland
United Kingdom
United States of America

Verizon IP Interactive Voice Response (IVR) is a component of the IP Contact Center (IPCC) portfolio of internetworking services, which couples signaling and functionality from the Advanced Toll Free and IP networks to deliver the intelligent routing and call treatment required by today's contact centers.

IP Contact Center

Email Address (business or personal)
Call Detail

Duration of Service Agreement

Coalfire Systems, Inc
Dialogic
Genesys
Mavenir Systems, Inc
Nuance
Oracle
Rocket Software
Sightline Holdings Corp
Virtual Hold
Warren Weagant

Philippines
United Kingdom
United States of America

Verizon IP Contact Center (IPCC) Services is a portfolio of services that enables Customer’s use of IP-based calling services to optimize the experience of callers to Customer’s contact enter(s). IPCC supports IP-originated and IP-terminated calling via an IP service, which must be separately contracted.

Managed Certificate Services

IP Address

Duration of Service Agreement

N/A

N/A

Managed Certificate Services (MCS) enables Customers to request, deploy and manage digital certificates, which may be used to validate the identity of end users, applications and devices, and to protect data and communications, subject to availability. In particular, these certificates may be used in connection with other services such as Identity and Access Management (IAM), point-to-point encryption, digital signatures and certificate archiving/validation services.

Managed Detection and Response (MDR)

IP Address
Email Headers

Customer Designated

Amazon Web Services
HCL
Recorded Future, Inc
Securonix, Inc

United States of America

Managed Detection and Response (MDR) helps identify, detect and respond to cyber threats by collecting the data required for advanced analytics and providing the platform needed for response. MDR combines endpoint detection and response (EDR), User and Entity Behavior Analytics (UEBA) and threat hunting services with security operations center triage, escalation and response by MDR analysts resulting in 24x7 protection for Customers.

Managed SIEM

IP Address

Duration of Service Agreement

Recorded Future, Inc

Australia
United Kingdom
United States of America

Verizon Managed SIEM (Managed SIEM) service provides security monitoring for Customer’s Security Information and Event Management (SIEM) Serviced Devices located on Customer’s premises or hosted by a third party. Serviced Devices may include a virtual device, virtual appliance, software application, or system that are certified by Verizon to receive Managed SIEM service. Security monitoring includes security incident handling and escalation, SIEM content management, and service management and reporting.

Managed Unified Communications (UCC)

Voice Call Records

Duration of Service Agreement

Avanade
Avaya
Carousel Industries of North
Cisco Systems
Connect Managed Services LTD
HCL
NEC
OPtanix
Resonate Consultancy
Softel Communications

United States of America

Managed Unified Communication (Managed UC) is a premise-based unified communications (UC) service that provides Customer with ongoing management of its UC systems.

Network Detection and Response

IP Address
Email Headers
Geo Location Data

Customer Designated

Amazon Web Services
OiSF
Ping Identity Corporation
Qosmos Tech

United States of America

Network Detection and Response (NDR) provides network threat detection, fullpacket forensics, and integrated response for enterprise, cloud, or industrial environments. NDR is delivered as a cloud utility, enabling retention of network packet data which can be continuously analyzed using various detection techniques, including threat intelligence, signatures, and behavioral/anomaly classifiers.

Outbound Domestic - Switched

Call Detail

Duration of Service Agreement + 2 Years

Okin

United Kingdom
United States of America

Switched Voice is a service whereby customer's local line is with another provider while Verizon is the Primary Interexchange Carrier of the line and transports and bills for the outbound calls.

Unified Communications and Collaboration as a Service (UCCaaS)

Call Detail
IP Address

Call Detail: 30 Days
IP Address: Duration of Service Agreement

Cisco Managed Services
HCL Technologies
Kurmi Software Incorporated
Microsoft
Redsky Technologies

Australia
India
Singapore
United Kingdom
United States of America

Unified Communications and Collaboration as a Service (UCCaaS) is a hosted, managed-platform service that delivers communications and collaboration services from the cloud.

Verizon 5G Edge with AWS Outpost

IP Address

Duration of Service Agreement + 6 Years

Amazon Web Services

United Kingdom
United States of America

Verizon 5G Edge with AWS Outposts (“Service”) will provide Customer with an on-premises, dedicated, private cloud computing solution. The Service may be provided by Verizon through its own solutions and solutions provided by Verizon’s vendors, including, but not limited to, Amazon Web Services Inc. (“AWS”). The Service is a managed services solution with compute capabilities and data storage using the AWS Outposts platform and managed services.

Verizon Calling with Microsoft Teams

Call detail
IP Address

Customer Designated

Integrated Research Inc
Kurmi
Microsoft
Recorded Future, Inc
West Safety Services

United States of America

Verizon Calling with Microsoft Teams is a Microsoft-certified Session Border Controller as a Service (SBCaaS) instance on the Verizon Hosted Network Services (HNS) platform with full management and maximum flexibility.

Virtual Contact Center

Call Detail
Voice Call Records

Duration of Service Agreement

Nice InContact

Australia
United States of America

Virtual Contact Center + (VCC) provides network-based multimedia automatic call distribution with fully managed intelligent call routing within carrier-grade application hosting facilities. VCC includes the ability to (i) provision contact center agents and supervisors via a web-based interface and (ii) establish routing plans to send certain types of inbound phone calls, chats and emails to specified Configured Individual Users.

Voice Call Back - Cloud

Call Detail

Customer Designated

Ericsson
Medalia

Canada
United States of America

Voice Call Back - Cloud is a software as a service (SaaS) solution with voice, digital, and short message service (SMS) capabilities that provide Customer’s End-User the option to receive a call back instead of waiting on hold when calling Customer’s contact center. Customer configures the business rules, data services, telephony configuration, and web or API-based applications to support both voice and digital experiences.

VoIP IP Trunking

Call Detail

Duration of Service Agreement +6
US Duration of Service Agreement +10 EMEA / LATAM

Accenture
Allstream & Transtelco
Microsoft
Tata & Colt
Telefonica

Argentina
Australia
Brazil
Canada
Chile
Colombia
Costa Rica
India
Japan
Mexico
Panama
Singapore
South Korea
Switzerland
United Kingdom
United States of America

VoIP offering. Provides IP voice connectivity to customers that have an IP PBX or PBX on their premise or customers with a Unified Communications applications requiring Voice connectivity.

Product Name
Personal Data Elements

Audio Conferencing

Email Address (business or personal)
Customer Employees Phone Number
Voice Call Records

DDoS Shield

IP Address

Interactive Voice Response - Core (IVR)

Call Detail

IP Contact Center

Email Address (business or personal)
Call Detail

Managed Certificate Services

IP Address

Managed Detection and Response (MDR)

IP Address
Email Headers

Managed SIEM

IP Address

Managed Unified Communications (UCC)

Voice Call Records

Network Detection and Response

IP Address
Email Headers
Geo Location Data

Outbound Domestic - Switched

Call Detail

Unified Communications and Collaboration as a Service (UCCaaS)

Call Detail
IP Address

Verizon 5G Edge with AWS Outpost

IP Address

Verizon Calling with Microsoft Teams

Call detail
IP Address

Virtual Contact Center

Call Detail
Voice Call Records

Voice Call Back - Cloud

Call Detail

VoIP IP Trunking

Call Detail

Product Name
Duration of Processing / Retention Standard

Audio Conferencing

90 Days

DDoS Shield

Duration of Service Agreement

Interactive Voice Response - Core (IVR)

1 Year

IP Contact Center

Duration of Service Agreement

Managed Certificate Services

Duration of Service Agreement

Managed Detection and Response (MDR)

Customer Designated

Managed SIEM

Duration of Service Agreement

Managed Unified Communications (UCC)

Duration of Service Agreement

Network Detection and Response

Customer Designated

Outbound Domestic - Switched

Duration of Service Agreement + 2 Years

Unified Communications and Collaboration as a Service (UCCaaS)

Call Detail: 30 Days
IP Address: Duration of Service Agreement

Verizon 5G Edge with AWS Outpost

Duration of Service Agreement + 6 Years

Verizon Calling with Microsoft Teams

Customer Designated

Virtual Contact Center

Duration of Service Agreement

Voice Call Back - Cloud

Customer Designated

VoIP IP Trunking

Duration of Service Agreement +6
US Duration of Service Agreement +10 EMEA / LATAM

Product Name
Subprocessors

Audio Conferencing

CSG Interactive Messaging

DDoS Shield

N/A

Interactive Voice Response - Core (IVR)

Global Experience Specialists
Vivial, Inc.
Walsh Media
Whisper Recording

IP Contact Center

Coalfire Systems, Inc
Dialogic
Genesys
Mavenir Systems, Inc
Nuance
Oracle
Rocket Software
Sightline Holdings Corp
Virtual Hold
Warren Weagant

Managed Certificate Services

N/A

Managed Detection and Response (MDR)

Amazon Web Services
HCL
Recorded Future, Inc
Securonix, Inc

Managed SIEM

Recorded Future, Inc

Managed Unified Communications (UCC)

Avanade
Avaya
Carousel Industries of North
Cisco Systems
Connect Managed Services LTD
HCL
NEC
OPtanix
Resonate Consultancy
Softel Communications

Network Detection and Response

Amazon Web Services
OiSF
Ping Identity Corporation
Qosmos Tech

Outbound Domestic - Switched

Okin

Unified Communications and Collaboration as a Service (UCCaaS)

Cisco Managed Services
HCL Technologies
Kurmi Software Incorporated
Microsoft
Redsky Technologies

Verizon 5G Edge with AWS Outpost

Amazon Web Services

Verizon Calling with Microsoft Teams

Integrated Research Inc
Kurmi
Microsoft
Recorded Future, Inc
West Safety Services

Virtual Contact Center

Nice InContact

Voice Call Back - Cloud

Ericsson
Medalia

VoIP IP Trunking

Accenture
Allstream & Transtelco
Microsoft
Tata & Colt
Telefonica

Product Name
Location of Subprocessing (if outside of EEA)

Audio Conferencing

United States of America

DDoS Shield

N/A

Interactive Voice Response - Core (IVR)

Argentina
Australia
Canada
Chile
China (Hong Kong)
China (Taiwan)
Japan
Singapore
South Korea
Switzerland
United Kingdom
United States of America

IP Contact Center

Philippines
United Kingdom
United States of America

Managed Certificate Services

N/A

Managed Detection and Response (MDR)

United States of America

Managed SIEM

Australia
United Kingdom
United States of America

Managed Unified Communications (UCC)

United States of America

Network Detection and Response

United States of America

Outbound Domestic - Switched

United Kingdom
United States of America

Unified Communications and Collaboration as a Service (UCCaaS)

Australia
India
Singapore
United Kingdom
United States of America

Verizon 5G Edge with AWS Outpost

United Kingdom
United States of America

Verizon Calling with Microsoft Teams

United States of America

Virtual Contact Center

Australia
United States of America

Voice Call Back - Cloud

Canada
United States of America

VoIP IP Trunking

Argentina
Australia
Brazil
Canada
Chile
Colombia
Costa Rica
India
Japan
Mexico
Panama
Singapore
South Korea
Switzerland
United Kingdom
United States of America

Product Name
Summary Descriptions

Audio Conferencing

Audio conferencing enables multiple participants to converse simultaneously via a telephone regardless of their location. Audio conferencing brings reliability and efficiency to audio meetings of all sizes.

DDoS Shield

DDoS Shield is a DDoS protection platform that can help detect and mitigate large attack volumes. DDoS Shield can help stop attacks before they reach a customer's network, applications, or cloud-hosted assets. The service monitors inbound traffic 24x7, creating alerts based on traffic anomalies that could indicate a DDoS attack.

Interactive Voice Response - Core (IVR)

Verizon IP Interactive Voice Response (IVR) is a component of the IP Contact Center (IPCC) portfolio of internetworking services, which couples signaling and functionality from the Advanced Toll Free and IP networks to deliver the intelligent routing and call treatment required by today's contact centers.

IP Contact Center

Verizon IP Contact Center (IPCC) Services is a portfolio of services that enables Customer’s use of IP-based calling services to optimize the experience of callers to Customer’s contact enter(s). IPCC supports IP-originated and IP-terminated calling via an IP service, which must be separately contracted.

Managed Certificate Services

Managed Certificate Services (MCS) enables Customers to request, deploy and manage digital certificates, which may be used to validate the identity of end users, applications and devices, and to protect data and communications, subject to availability. In particular, these certificates may be used in connection with other services such as Identity and Access Management (IAM), point-to-point encryption, digital signatures and certificate archiving/validation services.

Managed Detection and Response (MDR)

Managed Detection and Response (MDR) helps identify, detect and respond to cyber threats by collecting the data required for advanced analytics and providing the platform needed for response. MDR combines endpoint detection and response (EDR), User and Entity Behavior Analytics (UEBA) and threat hunting services with security operations center triage, escalation and response by MDR analysts resulting in 24x7 protection for Customers.

Managed SIEM

Verizon Managed SIEM (Managed SIEM) service provides security monitoring for Customer’s Security Information and Event Management (SIEM) Serviced Devices located on Customer’s premises or hosted by a third party. Serviced Devices may include a virtual device, virtual appliance, software application, or system that are certified by Verizon to receive Managed SIEM service. Security monitoring includes security incident handling and escalation, SIEM content management, and service management and reporting.

Managed Unified Communications (UCC)

Managed Unified Communication (Managed UC) is a premise-based unified communications (UC) service that provides Customer with ongoing management of its UC systems.

Network Detection and Response

Network Detection and Response (NDR) provides network threat detection, fullpacket forensics, and integrated response for enterprise, cloud, or industrial environments. NDR is delivered as a cloud utility, enabling retention of network packet data which can be continuously analyzed using various detection techniques, including threat intelligence, signatures, and behavioral/anomaly classifiers.

Outbound Domestic - Switched

Switched Voice is a service whereby customer's local line is with another provider while Verizon is the Primary Interexchange Carrier of the line and transports and bills for the outbound calls.

Unified Communications and Collaboration as a Service (UCCaaS)

Unified Communications and Collaboration as a Service (UCCaaS) is a hosted, managed-platform service that delivers communications and collaboration services from the cloud.

Verizon 5G Edge with AWS Outpost

Verizon 5G Edge with AWS Outposts (“Service”) will provide Customer with an on-premises, dedicated, private cloud computing solution. The Service may be provided by Verizon through its own solutions and solutions provided by Verizon’s vendors, including, but not limited to, Amazon Web Services Inc. (“AWS”). The Service is a managed services solution with compute capabilities and data storage using the AWS Outposts platform and managed services.

Verizon Calling with Microsoft Teams

Verizon Calling with Microsoft Teams is a Microsoft-certified Session Border Controller as a Service (SBCaaS) instance on the Verizon Hosted Network Services (HNS) platform with full management and maximum flexibility.

Virtual Contact Center

Virtual Contact Center + (VCC) provides network-based multimedia automatic call distribution with fully managed intelligent call routing within carrier-grade application hosting facilities. VCC includes the ability to (i) provision contact center agents and supervisors via a web-based interface and (ii) establish routing plans to send certain types of inbound phone calls, chats and emails to specified Configured Individual Users.

Voice Call Back - Cloud

Voice Call Back - Cloud is a software as a service (SaaS) solution with voice, digital, and short message service (SMS) capabilities that provide Customer’s End-User the option to receive a call back instead of waiting on hold when calling Customer’s contact center. Customer configures the business rules, data services, telephony configuration, and web or API-based applications to support both voice and digital experiences.

VoIP IP Trunking

VoIP offering. Provides IP voice connectivity to customers that have an IP PBX or PBX on their premise or customers with a Unified Communications applications requiring Voice connectivity.