Description of processing of personal data by Verizon services

   
Product Name Type of Personal Data Being Processed Duration of Processing Location of Data Centre Subprocessors Location of sub processors if outside the EEA
Audio Conferencing Call Detail Records,
Participant List,
Billing Account Number,
Login Credentials
7 years for call detail records; duration of service agreement for all other data United States Audio carriers in countries where Verizon does not have a presence Varies worldwide
Contact Center Managed Services Customer's Profile, Automatic Number Identification (ANI), Callback Phone Number 30 days United States N/A N/A
Cyber Risk Monitoring Customer Location (other than in real time transit), Email Address (business or personal), Employer Address, IP Address, IP Address-to-Customer Mapping, Mapping of customer to an STB ID, MAC Address or Account Number, Network Address (IP, X.25, Datakit), Network Data Duration of service agreement Australia, Netherlands, United States N/A N/A
DNS Safeguard Customer Name (if listed), Email Address (business or personal), IP Address-to-Customer mapping, Mapping of customer to an STB ID, MAC Address or Account Number Duration of service agreement Germany, United States Cisco Open DNS United States
DOS Defense - Detection IP Address, Customer Name (if listed), Email Address (business or personal) Duration of service agreement United States N/A N/A
Hosted IP Centrex End-user Email Address, IP Address, MAC Address, Call History, Mobile Number (or other phone number if entered by user), User Name, Voicemails Duration of service agreement United States, United Kingdom, Germany, Netherlands N/A N/A
Intelligent Contact Routing - Gateway & Integration Call Detail Records; other data based on what customer chooses to require for ICR Integration 3 months United States Ericsson United States
Voice Call Back Call Detail Records 6 months United States Ericsson United States
IP Contact Center (IPCC) (includes VoIP) IP Address, Call Detail Records, Calling Telephone Number Duration of service agreement + 120 days for back-billing United States N/A N/A
IP Interactive Voice Response (IVR) Call Detail Records 6 months United States N/A N/A
Managed Security Services - Analytics Customer Name and Contact Information (address, telephone number, email address) Duration of service agreement Australia, Belgium, Luxembourg, United States N/A N/A
Managed Security Services - Cloud IP Address, Customer Email Address, Customer Telephone Number, Customer Name, Geographic Location (town, state, country), Company details where the individual is employed Duration of service agreement United States, Belgium N/A N/A
Managed Security Services - Premises Customer Name, Address, Telephone Number, Email Address Duration of service agreement Australia, Germany, Belgium, Luxembourg, United States N/A N/A
Managed SIEM (Security Incident and Event Management) Determined by end user (Customer Name, Business Address, Business Telephone Number, Business Email Address, Business IP Address, Business MAC Address, Geolocation) Duration of service agreement Australia, Germany, Luxembourg, United States N/A N/A
Managed UCC Call Detail Records, Network Information, Customer Name, Address, Telephone Number, Email), IP Address, IP Address-to-Customer mapping, MAC Address Duration of service agreement United States N/A N/A
Managed WAN IP Address, MAC Address Duration of service agreement United States Cisco, Aruba United States, Canada, Australia, Singapore, China, India, Tokyo
Managed LAN IP Address, MAC Address 1 month for traffic analysis purposes; 3 months for event logs United States Cisco, Aruba United States, Canada, Australia, Singapore, China, India, Tokyo
Managed Wireless LAN (includes Full Management Premium Wireless LAN) IP Address, MAC Address, Geolocation Data, Name of device that connects (and has authenticated) to the Wifi network (e.g. iPhone of John Doe)
 
For Mist Systems based networks, a data session may be recorded when connectivity fails for troubleshooting purposes
1 to 9 months, depends on the data United States Cisco, Aruba, Juniper United States, Canada, Australia, Singapore, China, India, Tokyo
Network Application Performance Management IP Address 3 to 6 months, depends on customer needs United States N/A N/A
Outbound International - Dedicated Call Detail Records, Customer Name, Address, Telephone Number, Email Address, Geolocation Data Duration of service agreement + 6 years United States OKIN, IBM, Emergency service provider where call is provisioned India
Outbound International - Switched Call Detail Records, Customer Name, Address, Telephone Number, Email Address, Geolocation Data Duration of service agreement + 6 years United States OKIN, IBM 'India
Secure Gateway Services IP Address Duration of service agreement United States N/A N/A
Software Defined Perimeter Customer End-User SDP Client Device MAC Address (desktop), Customer End-User SDP Client Device Unique Identifier (mobile), Customer End-User SDP Client Device IP Address, Customer End-User Company ID Duration of service agreement Depends on customer; personal data is stored on customer-specific SDP servers/databases N/A N/A
ThingSpace Develop Customer Name, Address, Telephone Number, Email Address, IP Address Duration of service agreement +2 years United States IDM United States
UCCaaS Business Phone Number, Account information (purchase history, account number, products purchased, usage history, billing information, PINs, security questions/answers, other verifying information), Call Detail Records, Network Information, Customer Name, Address, Telephone Number, Email Address, IP Address, IP Address-to-Customer mapping, MAC Address Duration of service agreement Hong Kong, Singapore, United Kingdom, Netherlands, United States Cisco CMS - Manage platform United States
Unified Customer Experience (CX) Business Phone Number, Account information (purchase history, account number, products purchased, usage history, billing information, PINs, security questions/answers, other verifying information), Call Detail Records, Network Information, Customer Name, Address, Telephone Number, Email Address, IP Address, IP Address-to-Customer mapping, MAC Address Duration of service agreement; call recordings held for 60 days Singapore, United Kingdom, United States TTEC United States, Costa Rica, Philippines, Singapore
Virtual Communications Express (VCE) Billing Account Number, 911 Address, Physical Address, Site Contact, Technical Contact Duration of service agreement United States, United Kingdom, Germany, Australia Cisco, Dubber United States,
Australia
Virtual Contact Center Call Detail Records and other personal data determined by customer Duration of service agreement United States, Germany, Australia Nice inContact United States, Philippines
BlueJeans Customer name, email address, photo (if uploaded by end user), IP Address 6 months United States, Australia, Singapore See subprocessor list @ https://www.bluejeans.com/trust-center/subprocessors  United States, India, Philippines