Description of processing of personal data by Verizon Connect

While providing products and services (“services”) to its customers, Verizon Connect and its affiliates ('Verizon Connect"), as well as its vendors and partners may need to process personal data. The following information explains Verizon Connect’s personal data processing under GDPR and similar privacy laws around the world, and provides customers with further information regarding Verizon Connect’s key services. 

Information is updated as services either change, new products are added or products are discontinued. If you cannot find your service listed here, please contact your account team who can provide you with additional information where applicable.

Description of processing of personal data by Verizon Connect
Product Name Personal Data Elements Duration of Processing/ Retention Standard Subprocessors Location of sub-processor if outside the EEA Summary Descriptions

Fleetmanager

Customer:
Customer Identifier
First Name & Initial
Last Name
Phone Number
Vehicle Registration and/or Plate Number

Customer's Customer:
Customer Identifier
Email Address
Geolocation GPS, Postal Code & Address
Signature

Customer's User/Employee/Driver:
Driver ID
Driver Tachograph Card
Email Address
Employee ID
First Name & Initial
Geolocation GPS, Postal Code & Address
IMEI
IP Address
Last Name
National ID Number

Third Party Service Provider:
Email Address
First Name & Initial
Last Name

5 Years

Leaving Customers personal data is obfuscated 1 year after termination date.

Geo Location Data is retained for 13 months.

AWS
Esendex
Google
Inrix
Pushy
Salesforce
Wausms

United States

Fleetmanager is the vehicle tracking, fleet management platform.

Inofleet

Customer:
Email Address
First Name & Initial
IP Address
Last Name
Network Details
Vehicle GPS Location
Vehicle Registration Plate

Customer's User / Employee / Driver:
Driver's License Number
Email Address
First Name & Initial
Last Name
National ID Number
Phone Number
Vehicle Registration Plate

Customer's Customer:
Driver's License Number
First Name & Initial
Geolocation GPS, Postal Code, Address
Last Name
National ID Number
Phone Number
Vehicle Registration Plate

Up to 5 Years

Leaving customers personal data is obfuscated 1 year after termination date.

Geo Location Data is retained for 13 months.

Gefco
Google
Here

United States

Inofleet is the vehicle tracking, fleet management platform for Inosat.

Movildata - Mfleet

Customer:
Customer Identifier
First Name & Initial
Last Name
Phone Number
Vehicle Registration and/or Plate Number
Vehicle VIN

Customer's Customer:
Customer Identifier
Email Address
Geolocation GPS, Postal Code & Address
Signature

Customer's User/Employee/Driver:
Driver ID
Driver Tachograph Card
Email Address
Employee ID
First Name & Initial
Geolocation GPS, Postal Code & Address
IMEI
IP Address
Last Name
National ID Number
Phone Number
Vehicle Registration Number

Third Party Service Provider:
Email Address
First Name & Initial
Last Name

5 Years

Leaving Customers personal data is obfuscated 1 year after termination date.

Geo Location Data is retained for 13 months.

AWS
Esendex
Google
Inrix
Pushy
Salesforce
Wausms

United States

Movildata is the vehicle tracking, fleet management platform.

Reveal

Customer's Customer:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
Last Name
Phone Number (Customer, Customer's Employee, Customer's Customer)
Signature

Customer's Employees (User\Driver\Technician) (Customer's User):
Driver License Number
Driver Tachograph Card
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
National ID Number
Phone Number
Photograph
Signature
Video*

Customer's Additional Contacts:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
Last Name
Phone Number

Customer's Account or Business:
Carrier Name
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
Phone Number
Vehicle Registration Number
Vehicle Serial Number
Vehicle VIN

Customer's B2B Point of Contact:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
Phone Number

5 Years

Leaving Customers personal data is obfuscated 1 year after termination date.
Geolocation data retained for 13 months.

Customers can choose the amount of Geolocation Data that they have access to by selecting any of the pre-set options up to 12 months of Geolocation data.

For Italy, new customers will only have access to 90 days of its Geo Location Data by default but can request a different access period up to 12 months of data.

Amazon AWS
Google
Here
Pendo
Salesforce
Sendgrid
Slack
Smart Witness
Tech Mahindra
Vincario

India
United States

Verizon Connect Reveal is a fleet management vehicle tracking system. It tracks the performance of your vehicle fleet via GPS. The data, including where your vehicles are, how your drivers are behaving on the road and how much fuel they use, is put into digestible dashboards to support efficient action. Reveal is a critical tool to help you get more done in less time, provide better customer service and ultimately improve results across your business.

Verizon Connect Fleet
(AKA Enterprise Fleet)

Customer's Customer:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
Last Name
Phone Number
Signature

Customer's Account or Business:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
Phone Number
Vehicle Registration Number
Vehicle Serial Number
Vehicle VIN

Customer's Employees (User\Driver\Technician) (Customer's User):
Driver Tachograph Card
Driver's License Number
Email Address
Employee (Driver / User / Technician) Code
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
National ID Number
Phone Number
Photograph
Signature
Video

Company or Customer:
Dashboard Data
Driver Logbook Data
Driver Tachograph Data (EU)
Driver Tachograph Download Data (EU)
Email Address
Email Sent
Fuelcard Transactions
Geolocation GPS, Postal Code & Address
IP Address
Reports Data
SMS Sent
Vehicle Accelerometer Data
Vehicle Registration number
Vehicle Speeding Events
Vehicle VIN
Video Event Data
Video Experience Data
Workorder Data

5 years

Leaving Customers personal data is obfuscated 1 year after termination date.

Geo Location Data is retained for 13 months.

Retention period can be determined by the customer by using the history days setting at an account level.

App Dynamics
Looker
Mixpanel
Snowflake
SurveyMonkey
Usabilla

United States

Verizon Connect Fleet is an enterprise fleet management platform offering detailed maps and tracking. It has easy to use dashboards and a host of productivity and utilization tools

Verizon Connect Navigation

Customer's Customer:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
Last Name
Phone Number
Signature

Customer's Account or Business:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
Phone Number
Vehicle Registration Number
Vehicle Serial Number
Vehicle VIN

Customer's Employees (User\Driver\Technician) (Customer's User):
Driver Tachograph Card
Driver's License Number
Email Address
Employee (Driver / User / Technician) Code
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
National ID Number
Phone Number
Photograph
Signature
Video

Company or Customer:
Dashboard Data
Driver Logbook Data
Driver Tachograph Data (EU)
Driver Tachograph Download Data (EU)
Email Address
Email Sent
Fuelcard Transactions
Geolocation GPS, Postal Code & Address
IP Address
Reports Data
SMS Sent
Vehicle Accelerometer Data
Vehicle Registration number
Vehicle Speeding Events
Vehicle VIN
Video Event Data
Video Experience Data
Workorder Data

5 Years

Leaving Customers personal data is obfuscated 1 year after termination date.

Geolocation data is retained for 13 months.

Retention period can be determined by the customer by using the history days setting at an account level.

Here
Microsoft
MixPanel
Usabilla

United States

Verizon Connect Navigation is a GPS-based navigation app for professional drivers that provides truck-legal turn-by-turn directions based on vehicle class

Verizon Connect WorkPlan &
Workforce

Customer's Customer:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
Last Name
Phone Number
Signature

Customer's Account or Business:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
Phone Number
Vehicle Registration Number
Vehicle Serial Number
Vehicle VIN

Customer's Employees (User\Driver\Technician) (Customer's User):
Driver Tachograph Card
Driver's License Number
Email Address
Employee (Driver / User / Technician) Code
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
National ID Number
Phone Number
Photograph
Signature
Video

Company or Customer:
Dashboard Data
Driver Logbook Data
Driver Tachograph Data (EU)
Driver Tachograph Download Data (EU)
Email Address
Email Sent
Fuelcard Transactions
Geolocation GPS, Postal Code & Address
IP Address
Reports Data
SMS Sent
Vehicle Accelerometer Data
Vehicle Registration number
Vehicle Speeding Events
Vehicle VIN
Video Event Data
Video Experience Data
Workorder Data

Workplan: Active data + 1 year; Geolocation data is retained for 13 months.

WorkForce: 1 week

AWS
CalAmp
Cango
Intacct
Mandrill
Mixpanel Inc
Networks Corp
Pendo
Salesforce
Survey Monkey
Usabilla BV
Wireless

United States

The Verizon Connect Workforce Suite allow users to create and execute efficient plans for their drivers and jobs. The back-office Dispatchers use Scenarios to create plans, then use Dispatch to execute those plans and adapt them to real-time events. In the field, drivers use the Workforce mobile app for drivers to manage and track their jobs throughout the day. Behind all of this, the RouteCloud engine calculates efficient assignments of drivers to jobs and optimal sequences which are used across the entire suite. Many mobile workforces rely on the Workforce suite to operate their business every day.

Visirun

Customer:
Email Address
Geolocation GPS, Postal Code & Address
National ID
Phone Number
Vehicle Regsitration Plate

Customer's User or Employee:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
National ID Number
Network Details
Phone Number

Customer's Driver:
Driver Tachograph Card
First Name & Initial
Geolocation GPS, Postal Code & Address
Last Name
Phone Number

5 Years

Leaving customers personal data is obfuscated 1 year after termination date.

Geo Location Data is retained for 12 months.
Customers will only have access to 90 days of its Geolocation data by default but can request a different access period within the 12 months of data that is retained.

Here

United States

Visirun allows customers to track and manage their vehicles fleets. Visirun exposes a web interface to allow customers to login and perform several actions like: tracking the entire fleet on a map for both real-time position and historical data, configure and receive detailed reports, configure triggers and alarms on events.

Work

Customer:
Email Address
First Name & Initial
GeoLocation Postal Code & Address
Last Name
Phone Number

Customer's Employee:
First Name & Initial
GeoLocation Postal Code & Address
IP Address
Last Name
Network Details
Phone Number

Customer's Vendor or Supplier:
Date of Birth
Email
First Name & Initial
Geolocation GPS, Postal Code & Address
Last Name
Phone Number

Customer's Customer:
Customer Identifier
First Name & Initial
GeoLocation Postal Code & Address
Last Name
Phone Number

Customer's Customer's Employee:
Date of Birth
Email Address
First Name & Initial
GeoLocation Postal Code & Address
Last Name
Phone Number

7 Years

Leaving Customers personal data is obfuscated 1 year after termination date

Contract termination + 6 months

Contract termination + 13 months

Quickbooks
Tech Mahindra

India
United States
Singapore

Verizon Connect Work is a Software as a Service solution that allows Customers to manage their field technicians, schedule and dispatch jobs, and handle purchase orders, quotes, billing and payments.
Product Name
Personal Data Elements

Fleetmanager

Customer:
Customer Identifier
First Name & Initial
Last Name
Phone Number
Vehicle Registration and/or Plate Number

Customer's Customer:
Customer Identifier
Email Address
Geolocation GPS, Postal Code & Address
Signature

Customer's User/Employee/Driver:
Driver ID
Driver Tachograph Card
Email Address
Employee ID
First Name & Initial
Geolocation GPS, Postal Code & Address
IMEI
IP Address
Last Name
National ID Number

Third Party Service Provider:
Email Address
First Name & Initial
Last Name

Inofleet

Customer:
Email Address
First Name & Initial
IP Address
Last Name
Network Details
Vehicle GPS Location
Vehicle Registration Plate

Customer's User / Employee / Driver:
Driver's License Number
Email Address
First Name & Initial
Last Name
National ID Number
Phone Number
Vehicle Registration Plate

Customer's Customer:
Driver's License Number
First Name & Initial
Geolocation GPS, Postal Code, Address
Last Name
National ID Number
Phone Number
Vehicle Registration Plate

Movildata - Mfleet

Customer:
Customer Identifier
First Name & Initial
Last Name
Phone Number
Vehicle Registration and/or Plate Number
Vehicle VIN

Customer's Customer:
Customer Identifier
Email Address
Geolocation GPS, Postal Code & Address
Signature

Customer's User/Employee/Driver:
Driver ID
Driver Tachograph Card
Email Address
Employee ID
First Name & Initial
Geolocation GPS, Postal Code & Address
IMEI
IP Address
Last Name
National ID Number
Phone Number
Vehicle Registration Number

Third Party Service Provider:
Email Address
First Name & Initial
Last Name

Reveal

Customer's Customer:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
Last Name
Phone Number (Customer, Customer's Employee, Customer's Customer)
Signature

Customer's Employees (User\Driver\Technician) (Customer's User):
Driver License Number
Driver Tachograph Card
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
National ID Number
Phone Number
Photograph
Signature
Video*

Customer's Additional Contacts:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
Last Name
Phone Number

Customer's Account or Business:
Carrier Name
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
Phone Number
Vehicle Registration Number
Vehicle Serial Number
Vehicle VIN

Customer's B2B Point of Contact:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
Phone Number

Verizon Connect Fleet
(AKA Enterprise Fleet)

Customer's Customer:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
Last Name
Phone Number
Signature

Customer's Account or Business:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
Phone Number
Vehicle Registration Number
Vehicle Serial Number
Vehicle VIN

Customer's Employees (User\Driver\Technician) (Customer's User):
Driver Tachograph Card
Driver's License Number
Email Address
Employee (Driver / User / Technician) Code
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
National ID Number
Phone Number
Photograph
Signature
Video

Company or Customer:
Dashboard Data
Driver Logbook Data
Driver Tachograph Data (EU)
Driver Tachograph Download Data (EU)
Email Address
Email Sent
Fuelcard Transactions
Geolocation GPS, Postal Code & Address
IP Address
Reports Data
SMS Sent
Vehicle Accelerometer Data
Vehicle Registration number
Vehicle Speeding Events
Vehicle VIN
Video Event Data
Video Experience Data
Workorder Data

Verizon Connect Navigation

Customer's Customer:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
Last Name
Phone Number
Signature

Customer's Account or Business:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
Phone Number
Vehicle Registration Number
Vehicle Serial Number
Vehicle VIN

Customer's Employees (User\Driver\Technician) (Customer's User):
Driver Tachograph Card
Driver's License Number
Email Address
Employee (Driver / User / Technician) Code
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
National ID Number
Phone Number
Photograph
Signature
Video

Company or Customer:
Dashboard Data
Driver Logbook Data
Driver Tachograph Data (EU)
Driver Tachograph Download Data (EU)
Email Address
Email Sent
Fuelcard Transactions
Geolocation GPS, Postal Code & Address
IP Address
Reports Data
SMS Sent
Vehicle Accelerometer Data
Vehicle Registration number
Vehicle Speeding Events
Vehicle VIN
Video Event Data
Video Experience Data
Workorder Data

Verizon Connect WorkPlan &
Workforce

Customer's Customer:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
Last Name
Phone Number
Signature

Customer's Account or Business:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
Phone Number
Vehicle Registration Number
Vehicle Serial Number
Vehicle VIN

Customer's Employees (User\Driver\Technician) (Customer's User):
Driver Tachograph Card
Driver's License Number
Email Address
Employee (Driver / User / Technician) Code
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
National ID Number
Phone Number
Photograph
Signature
Video

Company or Customer:
Dashboard Data
Driver Logbook Data
Driver Tachograph Data (EU)
Driver Tachograph Download Data (EU)
Email Address
Email Sent
Fuelcard Transactions
Geolocation GPS, Postal Code & Address
IP Address
Reports Data
SMS Sent
Vehicle Accelerometer Data
Vehicle Registration number
Vehicle Speeding Events
Vehicle VIN
Video Event Data
Video Experience Data
Workorder Data

Visirun

Customer:
Email Address
Geolocation GPS, Postal Code & Address
National ID
Phone Number
Vehicle Regsitration Plate

Customer's User or Employee:
Email Address
First Name & Initial
Geolocation GPS, Postal Code & Address
IP Address
Last Name
National ID Number
Network Details
Phone Number

Customer's Driver:
Driver Tachograph Card
First Name & Initial
Geolocation GPS, Postal Code & Address
Last Name
Phone Number

Work

Customer:
Email Address
First Name & Initial
GeoLocation Postal Code & Address
Last Name
Phone Number

Customer's Employee:
First Name & Initial
GeoLocation Postal Code & Address
IP Address
Last Name
Network Details
Phone Number

Customer's Vendor or Supplier:
Date of Birth
Email
First Name & Initial
Geolocation GPS, Postal Code & Address
Last Name
Phone Number

Customer's Customer:
Customer Identifier
First Name & Initial
GeoLocation Postal Code & Address
Last Name
Phone Number

Customer's Customer's Employee:
Date of Birth
Email Address
First Name & Initial
GeoLocation Postal Code & Address
Last Name
Phone Number

Product Name
Duration of Processing/ Retention Standard

Fleetmanager

5 Years

Leaving Customers personal data is obfuscated 1 year after termination date.

Geo Location Data is retained for 13 months.

Inofleet

Up to 5 Years

Leaving customers personal data is obfuscated 1 year after termination date.

Geo Location Data is retained for 13 months.

Movildata - Mfleet

5 Years

Leaving Customers personal data is obfuscated 1 year after termination date.

Geo Location Data is retained for 13 months.

Reveal

5 Years

Leaving Customers personal data is obfuscated 1 year after termination date.
Geolocation data retained for 13 months.

Customers can choose the amount of Geolocation Data that they have access to by selecting any of the pre-set options up to 12 months of Geolocation data.

For Italy, new customers will only have access to 90 days of its Geo Location Data by default but can request a different access period up to 12 months of data.

Verizon Connect Fleet
(AKA Enterprise Fleet)

5 years

Leaving Customers personal data is obfuscated 1 year after termination date.

Geo Location Data is retained for 13 months.

Retention period can be determined by the customer by using the history days setting at an account level.

Verizon Connect Navigation

5 Years

Leaving Customers personal data is obfuscated 1 year after termination date.

Geolocation data is retained for 13 months.

Retention period can be determined by the customer by using the history days setting at an account level.

Verizon Connect WorkPlan &
Workforce

Workplan: Active data + 1 year; Geolocation data is retained for 13 months.

WorkForce: 1 week

Visirun

5 Years

Leaving customers personal data is obfuscated 1 year after termination date.

Geo Location Data is retained for 12 months.
Customers will only have access to 90 days of its Geolocation data by default but can request a different access period within the 12 months of data that is retained.

Work

7 Years

Leaving Customers personal data is obfuscated 1 year after termination date

Contract termination + 6 months

Contract termination + 13 months

Product Name
Subprocessors

Fleetmanager

AWS
Esendex
Google
Inrix
Pushy
Salesforce
Wausms

Inofleet

Gefco
Google
Here

Movildata - Mfleet

AWS
Esendex
Google
Inrix
Pushy
Salesforce
Wausms

Reveal

Amazon AWS
Google
Here
Pendo
Salesforce
Sendgrid
Slack
Smart Witness
Tech Mahindra
Vincario

Verizon Connect Fleet
(AKA Enterprise Fleet)

App Dynamics
Looker
Mixpanel
Snowflake
SurveyMonkey
Usabilla

Verizon Connect Navigation

Here
Microsoft
MixPanel
Usabilla

Verizon Connect WorkPlan &
Workforce

AWS
CalAmp
Cango
Intacct
Mandrill
Mixpanel Inc
Networks Corp
Pendo
Salesforce
Survey Monkey
Usabilla BV
Wireless

Visirun

Here

Work

Quickbooks
Tech Mahindra

Product Name
Location of sub-processor if outside the EEA

Fleetmanager

United States

Inofleet

United States

Movildata - Mfleet

United States

Reveal

India
United States

Verizon Connect Fleet
(AKA Enterprise Fleet)

United States

Verizon Connect Navigation

United States

Verizon Connect WorkPlan &
Workforce

United States

Visirun

United States

Work

India
United States
Singapore

Product Name
Summary Descriptions

Fleetmanager

Fleetmanager is the vehicle tracking, fleet management platform.

Inofleet

Inofleet is the vehicle tracking, fleet management platform for Inosat.

Movildata - Mfleet

Movildata is the vehicle tracking, fleet management platform.

Reveal

Verizon Connect Reveal is a fleet management vehicle tracking system. It tracks the performance of your vehicle fleet via GPS. The data, including where your vehicles are, how your drivers are behaving on the road and how much fuel they use, is put into digestible dashboards to support efficient action. Reveal is a critical tool to help you get more done in less time, provide better customer service and ultimately improve results across your business.

Verizon Connect Fleet
(AKA Enterprise Fleet)

Verizon Connect Fleet is an enterprise fleet management platform offering detailed maps and tracking. It has easy to use dashboards and a host of productivity and utilization tools

Verizon Connect Navigation

Verizon Connect Navigation is a GPS-based navigation app for professional drivers that provides truck-legal turn-by-turn directions based on vehicle class

Verizon Connect WorkPlan &
Workforce

The Verizon Connect Workforce Suite allow users to create and execute efficient plans for their drivers and jobs. The back-office Dispatchers use Scenarios to create plans, then use Dispatch to execute those plans and adapt them to real-time events. In the field, drivers use the Workforce mobile app for drivers to manage and track their jobs throughout the day. Behind all of this, the RouteCloud engine calculates efficient assignments of drivers to jobs and optimal sequences which are used across the entire suite. Many mobile workforces rely on the Workforce suite to operate their business every day.

Visirun

Visirun allows customers to track and manage their vehicles fleets. Visirun exposes a web interface to allow customers to login and perform several actions like: tracking the entire fleet on a map for both real-time position and historical data, configure and receive detailed reports, configure triggers and alarms on events.

Work

Verizon Connect Work is a Software as a Service solution that allows Customers to manage their field technicians, schedule and dispatch jobs, and handle purchase orders, quotes, billing and payments.

* The "Video" data element refers to the Reveal Integrated Dashcam feature