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Browse Verizon's consumer and business user guides available in PDF format. Specific mobile device user guides can be found at verizon.com/support
Consumer user guides
Text Messaging Guidelines
- Fios Marketing Alerts - 89463 (PDF)
- Fios Info Message - 43467 (PDF)
- Fios Service Alerts - 89611 (PDF)
- Fios Alerts -27589 (PDF)
- Fios Service Alerts - 29217 (PDF)
- Verizon Smart Cart Reminder - 34763 (PDF)
- Appointment Updates - 45177 (PDF)
Calling Features User Guides
- Calling Feature User Guide (PDF) | Spanish (PDF)
- Home Voicemail - MA, RI, NY, CT (PDF) | Spanish (PDF)
- Home voicemail - NJ, PA, DE, DC, MD, VA (PDF) | Spanish (PDF)
Fios TV guides
- Self-install guide - Fios TV One equipment (PDF)
- Self-install guide - Fios TV/VMS 1100 and Internet (PDF)
- Self-install guide - Fios TV+ setup instructions (PDF)
- Large-print Fios TV channel lineup (PDF)
State Specific User Guides
- Washington DC Customer Handbook (PDF) | Spanish (PDF)
- New York Customer telephone rights and responsibilities (PDF)
State Notices
Business user guides
Text Messaging Guidelines
- Service and Support Text SMS Messages - 9146771078 (PDF)
- Business Marketing Text SMS Messages - 9085428477 (PDF)
Voice service
- Quick tip dialing instructions for call forwarding (PDF)
- Calling feature instructions (PDF)
- CentraNet User Guide (C9000) (PDF)
- CustoPak guide (DC, DE, MD, NJ, fBA PA, fBA VA) (PDF)
- CustoPak User Guide South (PDF)
- CustoFlex 2100 guide (PDF)
- Centrex Plus / CustoPak User Guide North (CT, MA, NY, RI) (PDF)
- Toll-free quick tips for business (PDF)
Voicemail and product instructions
- Quick tip: Access code and starter password (PDF)
- Voicemail user guide - NY, NE (PDF)
- Voicemail user guide - DC, DE, MD, NJ, PA, VA (PDF)
- Centrex voicemail user guide - NY & CT (PDF)
- Centrex voicemail user guide - NE (PDF)
- Centrex multiple mailbox user guide - NE (PDF)
Long distance
- Non-Verizon Local Telephone Customer - Customer Proprietary Network Information (English) (PDF)
- Non-Verizon Local Telephone Customer - Customer Proprietary Network Information (Spanish) (PDF)
- Non-Verizon Local Telephone Customer - Long Distance Telecommunications Relay Service (English) (PDF)
- Non-Verizon Local Telephone Customer - Long Distance Telecommunications Relay Service (Spanish) (PDF)
- Toll-free quick tips (PDF)
- Toll-free service (PDF)
Innovation
Network Technologies