Accessibility Resource Center
Skip to main content
end of navigation menu
Browse Verizon's consumer and business user guides available in PDF format. Specific mobile device user guides can be found at verizon.com/support
Consumer user guides
Text Messaging Guidelines
- Fios Marketing Alerts - 89463 (PDF)
- Fios Info Message - 43467 (PDF)
- Fios Service Alerts - 89611 (PDF)
- Fios Alerts -27589 (PDF)
- Fios Service Alerts - 29217 (PDF)
- Verizon Smart Cart Reminder - 34763 (PDF)
- Appointment Updates - 45177 (PDF)
Calling Features User Guides
- Calling Feature User Guide (PDF) | Spanish (PDF)
- Home Voicemail - MA, RI, NY, CT (PDF) | Spanish (PDF)
- Home voicemail - NJ, PA, DE, DC, MD, VA (PDF) | Spanish (PDF)
Fios TV guides
- Self-install guide - Fios TV One equipment (PDF)
- Self-install guide - Fios TV/VMS 1100 and Internet (PDF)
- Self-install guide - Fios TV+ setup instructions (PDF)
- Large-print Fios TV channel lineup (PDF)
State Specific User Guides
- Washington DC Customer Handbook (PDF) | Spanish (PDF)
- New York Customer telephone rights and responsibilities (PDF)
State Notices
Business user guides
Text Messaging Guidelines
- Service and Support Text SMS Messages - 9146771078 (PDF)
- Business Marketing Text SMS Messages - 9085428477 (PDF)
Voice service
- Quick tip dialing instructions for call forwarding (PDF)
- Calling feature instructions (PDF)
- CentraNet User Guide (C9000) (PDF)
- CustoPak guide (DC, DE, MD, NJ, fBA PA, fBA VA) (PDF)
- CustoPak User Guide South (PDF)
- CustoFlex 2100 guide (PDF)
- Centrex Plus / CustoPak User Guide North (CT, MA, NY, RI) (PDF)
- Toll-free quick tips for business (PDF)
Voicemail and product instructions
- Quick tip: Access code and starter password (PDF)
- Voicemail user guide - NY, NE (PDF)
- Voicemail user guide - DC, DE, MD, NJ, PA, VA (PDF)
- Centrex voicemail user guide - NY & CT (PDF)
- Centrex voicemail user guide - NE (PDF)
- Centrex multiple mailbox user guide - NE (PDF)
Long distance
- Non-Verizon Local Telephone Customer - Customer Proprietary Network Information (English) (PDF)
- Non-Verizon Local Telephone Customer - Customer Proprietary Network Information (Spanish) (PDF)
- Non-Verizon Local Telephone Customer - Long Distance Telecommunications Relay Service (English) (PDF)
- Non-Verizon Local Telephone Customer - Long Distance Telecommunications Relay Service (Spanish) (PDF)
- Toll-free quick tips (PDF)
- Toll-free service (PDF)
Innovation
Network Technologies