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Verizon 5G Internet Gateway - Support Overview

Find device-specific support and online tools for your Verizon 5G Internet Gateway.

Filter all topics below.


Activation, Setup & User Guides

Verizon 5G Internet Gateway - Backup / Restore Current Configuration

Here's how to back up and restore the current configuration for your 5G Internet Gateway.

Verizon 5G Internet Gateway - Enable / Disable a Connected Device

Here's how to enable or disable devices connected to your 5G Internet Gateway.

Verizon 5G Internet Gateway - Establish Wired Connection

Here's how to create a wired Ethernet connection from a computer to your 5G Internet Gateway.

Verizon 5G Internet Gateway - Install / Set Up 5G Home - Signal Test

Here's how to perform a signal test for your 5G Internet Gateway.

Verizon 5G Internet Gateway - Install / Set Up 5G Home - Speed Test

Here's how to run a speed test for your 5G Internet Gateway.

Verizon 5G Internet Gateway - Install / Set Up 5G Home - Wall Mount

Here's how to properly mount your 5G Internet Gateway on a wall.

Verizon 5G Internet Gateway - Install / Set Up 5G Home - Window Mount

Here's how to properly mount your 5G Internet Gateway on a window.

Verizon 5G Internet Gateway - Sign in to the Admin WebGUI

Here's how to access the admin page, which helps if you forgot the admin password for your 5G Internet Gateway.

Verizon 5G Internet Gateway User Guide (PDF)

This User Guide can help you get the most out of your 5G Internet Gateway. Learn about set up, advanced feature use and navigation.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Verizon 5G Internet Gateway - Edit Connected Device Nickname

Here's how to change nicknames of devices connected to your 5G Internet Gateway.

Verizon 5G Internet Gateway - Locate Ports, Connectors and Buttons

Here's how to view the location of the various buttons, ports and connectors on your 5G Internet Gateway.

Device ID & Info

5G Home Internet - My Verizon Website - Edit Connected Device Name

Here's how to rename the devices in your 5G Home Internet via the My Verizon website.

5G Home Internet - My Verizon Website - View Router Details

Here's how to view your Verizon 5G Home router info via My Verizon.

5G Home Internet - My Verizon app - Edit Device Nickname

Here's how to rename the devices in your 5G Home via the My Verizon app.

5G Home Internet - My Verizon app - Edit Router Nickname

Here's how to edit your 5G Home Internet router nickname via the My Verizon app.

5G Home Internet - My Verizon app - View Router Details

Here's how to view the 5G Home Internet router details via the My Verizon app.

Verizon 5G Internet Gateway - View Technical Router Info

Here's how to view the technical router info (Device ID/ IMEI) on your 5G Home Router.

Device Settings

Verizon 5G Internet Gateway - Manage Parental Controls

Here's how to view or change parental controls or time blocks for your 5G Internet Gateway.

Verizon 5G Internet Gateway - Set Up Port Forwarding

Here's how to set up port forwarding, an advanced networking option, on your 5G Internet Gateway.

Hotspot

Verizon 5G Internet Gateway - Configure Broadcast Settings

Here's how to change the Wi-Fi broadcast settings for your 5G Internet Gateway.

Lock, Unlock, Password & Security

5G Home Internet - My Verizon app - Change the Network Name / Password

Here's how to rename your 5G Home Wi-Fi network or change the password via the My Verizon app.

Verizon 5G Internet Gateway - Change Guest Wi-Fi Name / Password

Here's how to change password or rename your Guest Wi-Fi network on your 5G Internet Gateway.

Verizon 5G Internet Gateway - Change Wi-Fi Password

Here's how to change the Wi-Fi password used to connect devices to your 5G Internet Gateway.

Verizon 5G Internet Gateway - Change the Admin Password

Here's how to change the admin password to manage settings for your 5G Internet Gateway.

Verizon 5G Internet Gateway - View Wi-Fi Name and Password

Here's how to find the Wi-Fi password / key for your 5G Internet Gateway.

Operating System & Software

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Parental Controls

5G Home Internet - My Verizon app - Parental Controls / Time Blocks

Here's how add or remove time restrictions for devices connected to your 5G Home Internet via the My Verizon app.

5G Home Internet - My Verizon website - Parental Controls / Time Blocks

Here's how to restrict internet usage on your 5G Wi-Fi router via the My Verizon website.

SIM Card

Verizon 5G Internet Gateway - View SIM Card Number

Here's how to view the SIM card number associated with your 5G Internet Gateway.

Status Indicators/Lights

Verizon 5G Internet Gateway - View LED Status Indicators

Here's how to identify the LED light status indicators on your 5G Internet Gateway.

Wi-Fi & Network

5G Home Internet - My Verizon app - Connect Using WPS

Here's how to connect a WPS capable device to your 5G Home router via the My Verizon app.

5G Home Internet - My Verizon app - Enable / Disable a Connected Device

Here's how allow or block a device from connecting to your 5G Home router via the My Verizon app.

5G Home Internet - My Verizon app - Share Wi-Fi with Guest

Here's how share your 5G Home Internet Wi-Fi connection with a guest via the My Verizon app.

5G Home Internet - My Verizon app - View Wi-Fi Signal Strength

Here's how to analyze your 5G Home Wi-Fi network signal quality via the My Verizon app.

5G Home Internet - My Verizon website - Connect a Device using WPS

Here's how to connect a device using WPS to your 5G Home Internet router via the My Verizon website.

5G Home Internet - My Verizon website - Enable / Disable a Connected Device

Here's how to allow or block a device from connecting to your 5G Home Internet router via the My Verizon website.

Verizon 5G Internet Gateway - Configure LAN Settings

Here's how to access LAN settings (IP address, Subnet mask, etc.) for your 5G Internet Gateway.

Verizon 5G Internet Gateway - Manage MAC Filters

Here's how to control MAC address access for your 5G Home Router.

Verizon 5G Internet Gateway - Manually Connect to Wi-Fi

Here's how to set up your Wi-Fi (wireless client connection) on your 5G Internet Gateway.

Verizon 5G Internet Gateway - Restart Device

Here's how to restart your 5G Internet Gateway.

Verizon 5G Internet Gateway - Restore Settings to Factory Defaults

Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow.

Verizon 5G Internet Gateway - Turn Network Name (SSID) On / Off

Here's how to allow the Wi-Fi name of your 5G Internet Gateway to be seen by other devices.

Wi-Fi Extender Basics

5G Home Internet - My Verizon Website - Restart Router

Here's how to restart your 5G Home Internet router via My Verizon.

5G Home Internet - My Verizon app - Restart Router

Here's how to reboot your 5G Home Internet router via the My Verizon app.

Wi-Fi Extender Managing

Change Network Name & Password - Verizon 5G Home

Learn how to change the Wi-Fi network name / password for the Verizon 5G Home router via My Verizon. Follow these steps to change your network name / password.