How to disconnect a mobile line or close your mobile phone account

Here's how the Account Owner or Account Manager can disconnect one or more lines or close your Verizon service account:

To learn how to move a line to another carrier while keeping your Verizon account open, visit our Move your mobile number to another carrier FAQs. The new carrier will contact Verizon, transfer your number and disconnect your line.

When moving all of your numbers to another carrier, don’t close your Verizon account too early. Your Verizon account must stay open until the last line is moved and your final bill is issued.

After the new carrier connects the same phone number(s) you moved to their network, your Verizon account closes automatically. You don't need to contact us.

Important: If you change carriers and get new, different mobile numbers, you must close your Verizon account. The account won’t close automatically.

Visit Move your mobile number to another carrier FAQs to learn more.

Note: Your final bill will include any applicable outstanding device balance, if it hasn't already been paid separately. You can pay off device balances from your Device Overview in My Verizon.

To disconnect one or more mobile lines of service, you can do any of these:

• Call Customer Service before disconnecting to see if you qualify for additional offers. We'll need the Account Owner's name, phone number and Account PIN or last 4 digits of the Account Owner's SSN.
• Sign into My Verizon. Choose Chat with us.
  • Type "Cancel" into the Ask a question box.
  • Follow the prompts to disconnect a line or choose to chat with a live agent.

To close your entire account, you can call Customer Service before disconnecting to see if you qualify for additional offers. We'll need the Account Owner's name and phone number and Account PIN or last 4 digits of the Account Owner's SSN.

Important: You must pay off any outstanding Device Payment balances before disconnecting the associated lines.

Learn more about disconnecting mobile service in these situations:

• If you're a spouse or dependent of a service member who passed away or has been seriously injured, visit our Canceling Service as a Military Spouse or Dependent Under the SCRA page.
• If you're In a domestic violence situation and need to disconnect your line without notifying an Account Manager or Account Owner. Learn more about Managing your Verizon mobile line in a domestic violence situation.

Here's what happens to the Verizon numbers you don’t take with you to another carrier:

Federal regulations require that we wait 45 days before reassigning changed or disconnected numbers. We recommend you take this time to:

• Notify contacts that you're no longer using this number.
• Unlink this number from any business or online accounts that use it as a way to authenticate you.

Here's how billing works when you cancel your mobile service:

• Cancellation isn't effective on the day you contact us to cancel. Rather:
  • Cancellation is effective on the last day of the billing period in which you cancel.
  • Because you pay for the full month of service, you might want to discontinue your service toward the end of the billing cycle.
• To pay a bill after you cancel service, visit our Sign in to a disconnected mobile account page, available up to 6 months after canceling. If it's been more than 6 months, visit our Make a one-time payment page.
• If you have a device payment agreement, your remaining balance is charged on your next bill after disconnecting.
• If you have a Buy One, Get One (BOGO) promotion, the bill credits for the "free" device are discontinued and you're charged the remaining balance of the device payment agreement for both devices.
• If you have a promotional subscription or a perk subscription (e.g., Disney+, Apple Music, etc.):
  • The subscription cancels when your service is terminated.
  • In some cases, a suspended, prior subscription you had directly with the provider may activate. Visit the related perk FAQs to learn more.
• If you bought your mobile device from an authorized agent or third-party vendor, check whether that third-party charges a separate termination fee.
• You're responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date.
• If you paid a security deposit, it may take between 30-60 days to process the return of your security deposit. The charges for any service used on the account before the service termination date may be applied against your security deposit.

For more details about your final bill, visit our Verizon mobile bill statement FAQs.

You can cancel a request to disconnect until the day before the disconnection date. To cancel the disconnection request you can:

• Sign into My Verizon. Choose Chat with us. Type "Cancel" into the Ask a question box. Follow the prompts to cancel your disconnection request or choose to chat with a live agent.
• Contact Customer Service.