There are 3 types of service suspensions. Select a type of suspension below to learn more.
Lost or Stolen: If your device is lost or stolen, you can suspend your service temporarily to help protect against unauthorized usage or charges.
Military Deployment: You can suspend your service for a period of time if you, or another user on your account, meet certain eligibility requirements and have been called into active military service.
Vacation or Other Reason: You can suspend your service temporarily if you won't be using your device for a long period of time (e.g., going on a vacation, illness, etc.).
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Suspend service FAQs
If you plan to be away for a period of time and won’t need wireless service, or if your device is lost or stolen, you can temporarily suspend service to one or more of your Verizon mobile lines. When you suspend a line of service, you won't be able to:
- Make or receive calls or text messages on the Verizon mobile network, or
- Access the Verizon mobile data network.
We offer three suspension types:
The amount of time your line can be suspended and how you’ll be billed during the suspension is different for each type. What happens if you exceed the maximum suspension period will also vary. So be sure to review the specific FAQs below for the suspension option you choose.
You can review our suspension policy on the Voluntary Suspension Policy page.
A suspension of service is different from a cancellation or disconnection of service. If you need to cancel service or disconnect a line permanently, call Verizon Customer Service.