Suspend mobile phone service for a lost or stolen phone FAQs

A suspension of your Verizon mobile service is a temporary pause to one or more lines of service on your mobile account (e.g., phone lines, connected device lines, wireless home internet lines).

Suspending is different from cancellation or disconnection.

When you suspend a line of service, you won't be able to:

• Make or receive calls or text messages on the Verizon mobile network.
• Access the Verizon mobile data network.

We offer 2 types of service suspensions:

• Lost or Stolen: If your device is lost or stolen, you can suspend your service temporarily to help protect against unauthorized usage or charges.
• Military Deployment: You can suspend your phone service for up to 3 years and 90 days if you, or another user on your account, meet certain eligibility requirements and have been called into military service.

The amount of time your line can be suspended and how you'll be billed varies by type. Use the links above to learn more about each.

You can suspend and reconnect a line of service on your standard monthly account in My Verizon or by calling Customer Service.

Learn about reconnecting service at our Reconnect service on a mobile line FAQs.

Yes. While your device is suspended you can still change your plan from the My Plan page in My Verizon.

No. If you currently have a pending order on your account, you won't be able to suspend your mobile service online until the pending order is completed or removed from your account. You can check your order status in My Verizon on the My Orders page. Learn more on our Pending Account Changes page.

An Account Owner or Account Manager can remove a pending order from an account online in My Verizon. Learn more about account access roles.

Good to know: If a pending order is removed, then it's canceled and the order will have to be placed again.

No. You can't suspend your service if you are going to be out of the country for a long period of time.

Vacationing outside the US? Visit our International Trip Planner. You can get an International Monthly Plan for a trip of 9 days or more.

You may have added optional perks for entertainment, travel and more to lines with Unlimited Ultimate, Unlimited Plus and/or Unlimited Welcome*.

If you suspend any of the lines that have these perks for military leave or for a lost/stolen phone:

• The suspended line can't add new perks. You can still access the perks for that line with another device until the end of the bill cycle.
• If the line is suspended at the end of the bill cycle. The perk(s) doesn't renew and you aren't billed for it.
• If the line is suspended during the bill cycle:
  • The monthly perk charge is refunded for Apple Music Family, Apple One and Google AI Pro.
  • The monthly charge isn't refunded for 100 GB Mobile Hotspot, 3 TravelPass Days, +play Monthly Credit**, Disney+ Premium, Hulu, ESPN+** or Disney+, Hulu, ESPN+ (With Ads), Netflix & Max (With Ads), Walmart+Membership**, YouTube Premium.
  • The monthly charge is prorated for 2 TB Cloud Storage**, Unlimited Individual Cloud Storage, Smartwatch Data & Safety.**

Learn more about Unlimited Ultimate, Unlimited Plus and Unlimited Welcome. Browse our perk pages to learn more about perks for entertainment, travel and more (e.g., Disney+, Hulu, and ESPN+ (With Ads), Netflix & Max, Mobile Hotspot, etc.).

*If you have Welcome Unlimited you can also add perks to that plan. Welcome Unlimited is no longer available to add to your account.
**No longer available to add to accounts.

For lost or stolen suspensions you'll continue to receive your promotion while the line is suspended. The promotion will not be extended.

For example, if you are receiving a monthly credit as part of a device promotion, you will continue to receive it while the line is suspended, and the designated end date of the promotion will not change.

If you suspend your host line, the line for your Number Share - Mobile connected device will also be suspended and won't be usable until you reconnect service on your host phone or move the connected device to a different host phone.

If you suspend the line for your Number Share - Mobile connected device (e.g., smartwatch, etc.) it will not affect the line for your host phone or other Number Share - Mobile connected devices. Only the Number Share - Mobile line is suspended and not usable until you reconnect service to it.

A suspension is a temporary pause to your service. A disconnection (cancellation or deactivation) of a line of service is permanent.

You can temporarily suspend service to one or more of your Verizon mobile lines when your device is lost or stolen.

Because a suspension is temporary, you may only suspend your line for a set number of days. After that, the line will automatically reconnect or disconnect unless you take action beforehand.

The disconnection of a line of service is permanent. After a line of service is disconnected for any reason:

• The disconnected number may not be suspended or otherwise reserved.
• You may owe certain early termination fees and accelerated charges on your next bill.
  • Learn more about disconnecting a mobile line or canceling your mobile phone account.