Suspend your mobile service FAQs

If your device is lost or stolen, you can temporarily suspend your line of service for up to 30 days to prevent unauthorized usage and charges on your account. When you suspend service using this option, Verizon also blocks your device from connecting to our network on any Verizon wireless account to prevent anyone who finds or stole your device from using it on our network.

Before your 30 days are up, you must reconnect service to the line using the same device or a replacement device. If you don’t reconnect a device to that line within 30 days, the line will automatically disconnect and you will lose the telephone number. You may also owe certain fees, such as an early termination fee and the remaining balance on any device payment agreement that may come due on your next bill.

Only one Lost or Stolen suspension is allowed per line every 12 months.

To reconnect service, visit the Reconnect Service page in the My Verizon website or app.

You can suspend your service on the Suspend or Reconnect Service page in My Verizon, from your smartphone, tablet or computer.

If you're unable to access the My Verizon app or My Verizon, you can suspend service by calling Customer Service.

Note: After suspending your service, if you have device protection on your device, be sure to file a claim on the Asurion website. If you don't have device protection, visit our Repair or replace mobile devices FAQs page to learn about options for getting a replacement device.

When you suspend service using this option, Verizon also blocks your device from connecting to our Verizon network on any Verizon wireless account to prevent anyone who finds or stole your device from using it on our network.

However, suspending service won't affect someone's ability to access the content and apps on the device, especially if the device wasn't protected with a password. Also, if the device has Wi-Fi capability, it can still be connected to a Wi-Fi network.

Refer to our How to find your phone or tablet page for possible options to remotely locate and/or protect the information on your lost/stolen device.

If you don't reconnect service before the 30 days are up, the line is automatically disconnected and you will lose the telephone number.

In addition, you may see changes on your next bill that include:

• New plan price - Some plans have pricing that is determined by the number of lines on your account. If a line is automatically disconnected, it may cause the plan cost for your remaining lines to change.
• Device Payment - agreement balance due: If you allow the line to disconnect and it has an active device payment agreement, the remaining balance of that agreement may come due on your next bill.
• Early termination fee - If the line or device is under contract and the contract is still active, an early termination fee is assessed on your next bill.
• Device protection - If you have multi-device protection on your account, it may be removed from your account if the number of eligible lines on your account falls below 3.

When your line is suspended with the Lost or Stolen option, you’re not billed for voice, data or feature subscription charges. Device protection coverage and billing, if applicable, are also suspended. However, during the suspension:

• Any device payment charges or recurring subscription charges (e.g., Media Center charges) will continue to be billed.
• If you have multi-device protection on your account, it will continue to be billed.
• When you suspend or reconnect service, charges for each billing period are prorated.

If you suspend your service using the Lost or Stolen option, any contract and upgrade eligibility dates for your suspended line are extended for as long as your line is suspended.

If you find your lost device, you can reconnect your service by going to the Suspend or Reconnect Your Service page in My Verizon or the My Verizon app. You can also call Customer Service.

Reconnecting your service removes the block that prevents your device from being activated on a Verizon wireless account and reconnects network services to the device.

For more information on reconnecting service, go to our Reconnect Service FAQs.

If you’re unable to use your Verizon service temporarily due to travel, illness or other reasons, you can suspend service to your line for up to 90 days using the Vacation or Other Reason option. While your line is suspended, it will be unable to connect to the Verizon network. If you don’t reconnect service before your 90 days is up, your suspended line will be automatically reconnected.

Only 1 suspension is allowed per line every 12 months when you choose Vacation or Other Reason.

Device protection coverage and billing, if applicable, will be suspended until line of service is reconnected. If you have multi-device protection on your account, it will continue to be billed.

Any contract and upgrade eligibility dates will also be extended for the number of days your service is suspended, unless the monthly service rate for the suspended line is less than $10. In that case, your contract and upgrade eligibility dates will not change.

• If the monthly service rate for the line you suspended is $10 or more per month, you won’t incur your regular voice, data or feature subscription charges during the time the line was suspended. Instead, you will be billed $10 per month for your suspended line.
• If your monthly service rate for the line you suspended is less than $10, you will continue to pay your monthly service rate during your suspension.

In either case, if you have device payment charges or recurring subscription charges (e.g., Media Center charges) associated with the suspended line, these charges will continue to bill. When you suspend or restore service, charges for each period (suspension and full service) will be prorated.

For the period your line is suspended, your bill will display a "Suspended" notation for affected lines.

If you suspend your service for Vacation or Other Reason, any contract or upgrade eligibility dates will also be extended for the number of days your service is suspended, unless the monthly service rate for the suspended line is less than $10. In that case, your contract and upgrade eligibility dates will not change.