The federal Servicemembers Civil Relief Act (SCRA) and some state laws provide certain protection to service members. Under the SCRA, if you receive orders to relocate to a location that is outside our coverage area for a period of not less than 90* days, you can terminate your contract for service with us without paying an early termination fee. If your relocation is for 3 years or less, you may also keep your telephone number if you re-subscribe to the service within 90 days after your relocation ends.
If you have a voice device and you receive orders to relocate to a location that is outside our coverage area for a period that is 90* days or greater, Verizon allows you to choose to suspend your line under our suspension for Military Deployment option. Under this option, we will hold your telephone number for the period of your relocation, up to a maximum time of 3 years and 90 days. If you don’t reconnect service within those 3 years and 90 days, the line will then automatically disconnect and your number will no longer be held for you. Or, if you don’t need us to hold your number for you, you can disconnect your service immediately without paying an early termination fee.
If you have non-voice devices (e.g. Jetpack, tablet, etc.) and you receive orders to relocate to a location that is outside our coverage area for a period that is 90* days or greater, this suspension option is not available for those lines. However, you can disconnect service to those lines without paying an early termination fee.
To disconnect your service, call Verizon Customer Service or visit a Verizon store.
*30 days or greater if you are a Reservist or member of the National Guard.
Note: Verizon offers discounts to military personnel and veterans through our Military and Veterans Discount Program.