Suspend service FAQs

There are 3 types of service suspensions. Select a type of suspension below to learn more.

Lost or Stolen: If your device is lost or stolen, you can suspend your service temporarily to help protect against unauthorized usage or charges.

Military Deployment: You can suspend your service for a period of time if you, or another user on your account, meet certain eligibility requirements and have been called into active military service.

Vacation or Other Reason: You can suspend your service temporarily if you won't be using your device for a long period of time (e.g., going on a vacation, illness, etc.).

You can suspend and reconnect a line of service in your account in My Verizon. If you're unable to access the My Verizon app or My Verizon you can suspend service by calling Customer Service.

Prepaid accounts: If your device is lost or stolen you can suspend service in My Verizon for Prepaid accounts. Refer to the My Verizon for Prepaid How to Use Guide for step-by-step instructions.

Learn about reconnecting service at our Reconnect Service FAQs.

Yes, while your device is suspended you can still change your plan from the My Plan page in My Verizon.

My Verizon for Prepaid accounts: If you're on a Prepaid account you can change your prepaid plan and add data from the My Plan page in My Verizon for Prepaid accounts. Refer to the My Verizon for Prepaid Accounts How to Use Guide for step-by-step instructions.

No. If you currently have a pending order on your account, you won't be able to suspend your mobile service online until the pending order is completed or removed from your account. You can check your order status in My Verizon on the My Orders page. Learn more on our Pending Orders Information page.

An Account Owner or Account Manager can remove a pending order from an account online in My Verizon. Learn more about account access roles.

Note: If a pending order is removed, then it's canceled and the order will have to be placed again.

For Lost or Stolen suspensions and Vacation or Other Reason suspensions, you will continue to receive your promotion while the line is suspended. The promotion will not be extended. For example, if you are receiving a monthly credit as part of a device promotion, you will continue to receive it while the line is suspended, and the designated end date of the promotion will not change.

For Military Deployment suspensions, your promotion will be paused during the suspension. The promotion will continue if you choose to reconnect service and will be extended for the number of days your line was suspended.

If you suspend your host line, the line for your Number Share connected device will also be suspended and won't be usable until you reconnect service on your host phone or move the connected device to a different host phone.

If you suspend the line for your Number Share connected device (e.g., smartwatch, etc.) it will not affect the line for your host phone or other Number Share connected devices. Only the Number Share line is suspended and not usable until your reconnect service to it.

A suspension is intended to be a temporary pause to your service. If you plan to be away for a period of time and won’t need wireless service, or if your device is lost or stolen, you can temporarily suspend service to one or more of your Verizon mobile lines. Because a suspension is intended to be temporary, under each suspension option we offer, you may only suspend your line for a set number of days. After the particular period of time has passed, the line will either automatically reconnect or disconnect if you don’t take action beforehand. Review each option to understand more.

A disconnection, cancellation or a deactivation of a line of service, on the other hand, is intended to be permanent. After a line of service is disconnected for any reason, the disconnected number may not be suspended or otherwise reserved and may not be able to be recovered. You may also owe certain early termination fees and accelerated charges on your next bill. Termination of a contract for service for reasons related to military relocation have special rules, which are spelled out below.

If your device is lost or stolen, you can temporarily suspend your line of service for up to 30 days to prevent unauthorized usage and charges on your account. When you suspend service using this option, Verizon also blocks your device from connecting to our network on any Verizon wireless account to prevent anyone who finds or stole your device from using it on our network.

Before your 30 days are up, you must reconnect service to the line using the same device or a replacement device. If you don’t reconnect a device to that line within 30 days, the line will automatically disconnect and you will lose the telephone number. You may also owe certain fees, such as an early termination fee and the remaining balance on any device payment agreement that may come due on your next bill.

Only one Lost or Stolen suspension is allowed per line every 12 months.

To reconnect service, visit the Reconnect Service page in the My Verizon website or app.

You can suspend your service on the Suspend or Reconnect Service page in My Verizon, from your smartphone, tablet or computer.

If you're unable to access the My Verizon app or My Verizon, you can suspend service by calling Customer Service.

Note: After suspending your service, if you have device protection on your device, be sure to file a claim on the Asurion website within 30 days. If you don't have device protection, visit our How to replace a lost, stolen or broken phone, tablet or other device page to learn about options for getting a replacement device.

When you suspend service using this option, Verizon also blocks your device from connecting to our Verizon network on any Verizon Wireless account to prevent anyone who finds or stole your device from using it on our network.

However, suspending service won't affect someone's ability to access the content and apps on the device, especially if the device wasn't protected with a password. Also, if the device has Wi-Fi capability, it can still be connected to a Wi-Fi network.

Refer to our How to find your phone page for possible options to remotely locate and/or protect the information on your lost/stolen device.

If you don’t reconnect service before the 30 days are up, the line will be automatically disconnected and you will lose the telephone number.

In addition, you may see changes on your next bill that include:

• New plan price: Some plans have pricing that is determined by the number of lines on your account. If a line is automatically disconnected, it may cause the plan cost for your remaining lines to change.
• Device Payment agreement balance due: If you allow the line to disconnect and it has an active device payment agreement, the remaining balance of that agreement may come due on your next bill.
• Early termination fee: If the line or device is under contract and the contract is still active, an early termination fee will be assessed on your next bill.
• Device protection changes: If you have multi-device protection on your account, it may be removed from your account if the number of eligible lines on your account falls below 3.

Your suspended line will not be billed for voice, data or feature subscription charges while it is suspended. But if you have device payment charges or recurring subscription charges (e.g., Media Center charges) associated with the suspended line, these charges will continue to be billed. When you suspend or reconnect service, charges for each billing period will be prorated.

If you suspend your service using the Lost or Stolen option, any contract and upgrade eligibility dates for your suspended line will be extended for as long as your line is suspended.

If you find your lost device, you can reconnect your service by going to the Suspend or Reconnect Your Service page in My Verizon or the My Verizon app. You can also call Customer Service.

Reconnecting your service removes the block that prevents your device from being activated on a Verizon wireless account and reconnects network services to the device.

For more information on reconnecting service, go to our Reconnect Service FAQs.

The federal Servicemembers Civil Relief Act (SCRA) and some state laws provide certain protection to service members. Under the SCRA, if you receive orders to relocate to a location that is outside our coverage area for a period of not less than 90* days, you can terminate your contract for service with us without paying an early termination fee. If your relocation is for 3 years or less, you may also keep your telephone number if you re-subscribe to the service within 90 days after your relocation ends.

If you have a voice device and you receive orders to relocate to a location that is outside our coverage area for a period that is 90* days or greater, Verizon allows you to choose to suspend your line under our suspension for Military Deployment option. Under this option, we will hold your telephone number for the period of your relocation, up to a maximum time of 3 years and 90 days. If you don’t reconnect service within those 3 years and 90 days, the line will then automatically disconnect and your number will no longer be held for you. Or, if you don’t need us to hold your number for you, you can disconnect your service immediately without paying an early termination fee.

If you have non-voice devices (e.g. Jetpack, tablet, etc.) and you receive orders to relocate to a location that is outside our coverage area for a period that is 90* days or greater, this suspension option is not available for those lines.  However, you can disconnect service to those lines without paying an early termination fee.

To disconnect your service, call Verizon Customer Service or visit a Verizon store.

*30 days or greater if you are a Reservist or member of the National Guard.

Note: Verizon offers discounts to military personnel and veterans through our Military and Veterans Discount Program.

Verizon grants suspension for military deployment consistent with the provisions of the Servicemembers Civil Relief Act and various state laws, which permit termination of your contract for service without certain fees or charges.

Servicemembers who may be eligible for suspension for military deployment include:

• Active duty components of the armed service: Army, Air Force, Coast Guard, Navy and Marines
• Active-Duty commissioned officers of the Public Health Service or National Oceanic and Atmospheric Administration, active service
• Reservists and members of the National Guard may be eligible if called to active duty
• Department of Defense contractors
• Full-time Peace Corps members (full time volunteers)

Note: Federal Certificate of Volunteer Service signed by the Certifying Officer with deployment begin and end dates is required.

If you or a family member on your account qualify for a disconnection or suspension of service for military deployment, you can:

Suspend service:

1. Visit our Suspend Service page in My Verizon to get started.
2. Select the device you want to suspend.
3. Select I’m in the military and will soon be deployed overseas.
4. Select your specific deployment location and fill out the military status verification form.

If you're unable to suspend your service online, you can email, fax or mail your orders to us. Learn how.

Reservists: If you are a deployed Reservist, you will need to submit a suspension request by fax, mail or email. Learn how.

Disconnect your line: Call Verizon Customer Service or visit a Verizon store.

1. Send your documents to Correspondence Team:
   
   • Email: militaryorders@verizonwireless.com
   • Mailing Address:
     Verizon
     Attn: Correspondence Team
     P.O. Box 291089
     Columbia, SC 29229
   • Fax: 800-261-6872
2. Include a copy of your relocation orders, including:
   • Subject: Military Order
   • Customer or Account Name
   • Account Number and Mobile Number

Note: The process can take up to 24 hours to complete. Please be prepared to provide information from your orders.

Even if you don’t qualify for a suspension for military deployment, you may still be able to suspend your line for up to 90 days under our suspension for Vacation or Other. Review our Vacation or Other Reason Suspension to learn more.

When your service is suspended using the suspension for Military Deployment option, Verizon will hold your telephone number for the period of your relocation, up to a maximum time of 3 years and 90 days.

After this time period, the line of service will automatically be disconnected and the mobile number will no longer be reserved for you. If you had an active device payment prior to suspending service and the line is disconnected, the remaining balance of the device agreement is due on your final bill.

No, all charges for service and features for the suspended line will be stopped while your line is suspended. This includes charges for your device payment agreement.

Note: You may receive a partial bill for the duration of the month that your line was active prior to the suspension for military deployment.

No, your upgrade eligibility date for your suspended line won't be extended for the time your line is suspended for military deployment. If you had an active device payment agreement during the term of your suspension, your monthly charges for your device will resume once your services are reconnected. Your ability to upgrade will be determined based on the number of payments that remain on the agreement.

If you’re unable to use your Verizon service temporarily due to travel, illness or other reasons, you can suspend service to your line for up to 90 days using the Vacation or Other Reason option. While your line is suspended, it will be unable to connect to the Verizon network. If you don’t reconnect service before your 90 days is up, your suspended line will be automatically reconnected.

Only 1 suspension is allowed per line every 12 months when you choose Vacation or Other Reason.

If you have device protection or extended warranty, billing and coverage for them are also suspended and will resume when your service is reconnected.

Any contract and upgrade eligibility dates will also be extended for the number of days your service is suspended, unless the monthly service rate for the suspended line is less than $10. In that case, your contract and upgrade eligibility dates will not change.

• If the monthly service rate for the line you suspended is $10 or more per month, you won’t incur your regular voice, data or feature subscription charges during the time the line was suspended. Instead, you will be billed $10 per month for your suspended line.
• If your monthly service rate for the line you suspended is less than $10, you will continue to pay your monthly service rate during your suspension.

In either case, if you have device payment charges or recurring subscription charges (e.g., Media Center charges) associated with the suspended line, these charges will continue to bill. When you suspend or restore service, charges for each period (suspension and full service) will be prorated.

For the period your line is suspended, your bill will display a “Suspended” notation for affected lines.

If you suspend your service for Vacation or Other Reason, any contract or upgrade eligibility dates will also be extended for the number of days your service is suspended, unless the monthly service rate for the suspended line is less than $10. In that case, your contract and upgrade eligibility dates will not change.