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Preferred Roaming List (PRL) FAQs

General Information

  1. Why do I need to perform the Preferred Roaming List update on my mobile phone?

    By performing this update your phone will have the best possible service with us.

    For 4G devices, you don't need to do anything to update the Preferred Roaming List.

  2. How can I perform the Preferred Roaming List update so I get better coverage?

    To complete the Preferred Roaming List update:

    1. Call *228 from your home coverage area.
    2. When prompted, select 2 to update your phone's preferred roaming list. (This process may take up to 2 minutes.)
    3. Once completed, a confirmation message will be played, and a message will display on the phone's screen.

  3. What if the Preferred Roaming List update fails to complete successfully?

    If the update doesn't complete successfully, try again at a later time. If the problem persists, your phone may not be capable of this update process.

  4. What benefits will the Preferred Roaming List update provide?

    Updating the PRL ensures you have the most updated network settings so you can continue enjoying our best possible coverage.

  5. How often do I need to perform the Preferred Roaming List update?

    This update should be performed every 3 months and after changing plans.

  6. How much will the *228 call cost me when I perform the Preferred Roaming List update?

    This call is offered free of airtime charges.

  7. When can I perform the Preferred Roaming List update?

    This update is available to you anytime while on the Verizon Wireless network, at your convenience.