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Samsung Galaxy A12 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy A12.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Samsung Galaxy A12 - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Galaxy A12 if you're not receiving email and app notifications.

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Samsung Galaxy A12 - Activate / Set Up Device

Here's how to quickly set up your Galaxy A12.

Samsung Galaxy A12 - Add an Existing Google Account

Here's how to add your Google (Gmail) account to your Galaxy A12.

Samsung Galaxy A12 - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy A12 on or off.

Samsung Galaxy A12 User Guide (PDF)

This User Guide can help you get the most out of your Samsung Galaxy A12. Learn about set up, advanced feature use and navigation.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Alerts & Reminders

Turn Notification During Calls On / Off - Samsung

Here's how to enable or disable the ability for your Samsung phone to allow notifications while you're on a call.

Back Up & Transfer Content

Samsung Galaxy A12 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy A12 and a computer.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy A12 - Turn Power Saver On / Off

Here's how to turn 'Power mode' on or off to help manage battery performance for your Galaxy A12.

Samsung Galaxy A12 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy A12.

Samsung Galaxy A12 - View Battery Info

Here's info on battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy A12.

Bluetooth

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy A12 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy A12 on or off and make it visible to other devices for pairing.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Samsung Galaxy A12 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy A12.

Samsung Galaxy A12 - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your Galaxy A12.

Samsung Galaxy A12 - Call a Number

Here's how to place a call from your Galaxy A12.

Samsung Galaxy A12 - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Samsung Galaxy A12 and your dialpad entries aren't recognized, view this info.

Samsung Galaxy A12 - Place a Conference Call

Here's how to place a conference call from your Galaxy A12.

Samsung Galaxy A12 - Turn Video Calling On / Off

Here's how to turn video calling (HD voice) for your Galaxy A12 on or off.

Samsung Galaxy A12 - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Galaxy A12.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy A12 - Common Camera Settings

Here's how to use some common camera functions and settings (e.g., flash, HDR, switch cameras, etc.) on your Galaxy A12.

Samsung Galaxy A12 - Record and Share a Video

Here's how to record and share a video using your Galaxy A12.

Samsung Galaxy A12 - Share Picture from Gallery

Here's how to share a saved picture from your Galaxy A12.

Samsung Galaxy A12 - Share Video from Gallery

Here's how to share a saved video from the gallery on your Galaxy A12.

Samsung Galaxy A12 - Take and Share a Picture

Here's how to take and share a picture from your Galaxy A12.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy A12 - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy A12 and a computer with the Android SDK.

Contacts

Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Samsung Galaxy A12 - Add a Contact

Here's how to add a contact to your Galaxy A12.

Samsung Galaxy A12 - Contact Display Options

Here's how to configure how your contacts display on your Samsung Galaxy A12.

Samsung Galaxy A12 - Delete a Contact

Here's how to remove a contact from your Galaxy A12.

Samsung Galaxy A12 - Edit a Contact

Here's how to edit a contact on your Samsung Galaxy A12.

Samsung Galaxy A12 - Link / Unlink Contacts

Here's how to link and unlink duplicate contacts in your Galaxy A12.

Data

Samsung Galaxy A12 - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy A12 on or off.

Samsung Galaxy A12 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy A12.

Samsung Galaxy A12 - Turn Data On / Off

Here's how to turn mobile data for your Galaxy A12 on or off.

Date & Time

Samsung Galaxy A12 - Set Date and Time

If your Galaxy A12 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy A12 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Galaxy A12.

Samsung Galaxy A12 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy A12.

Samsung Galaxy A12 - View Phone Number

Here's how to view the mobile number for your Galaxy A12.

Device Settings

Samsung Galaxy A12 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Screen timeout, Font size, etc.) for your Galaxy A12.

Samsung Galaxy A12 - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your Samsung Galaxy A12 isn't receiving calls or alerts for texts and email.

Samsung Galaxy A12 - Reset All Settings

If your Galaxy A12 crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

Samsung Galaxy A12 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy A12, view this info.

Samsung Galaxy A12 - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Galaxy A12.

Samsung Galaxy A12 - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Galaxy A12 doesn't rotate or flip.

Email/Gmail

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Samsung Galaxy A12 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Galaxy A12.

Samsung Galaxy A12 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy A12.

Samsung Galaxy A12 - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your Samsung Galaxy A12.

Samsung Galaxy A12 - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your Samsung Galaxy A12.

Samsung Galaxy A12 - Email Account Password and Server Settings

Here's how to update personal email server settings for your Galaxy A12.

Samsung Galaxy A12 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Samsung Galaxy A12.

Samsung Galaxy A12 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Samsung Galaxy A12.

Samsung Galaxy A12 - Manage Corporate Email Settings

Here's how to update work email settings for your Samsung Galaxy A12.

Samsung Galaxy A12 - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendars, etc. on your Galaxy A12.

Samsung Galaxy A12 - Remove Gmail Account

Here's how to remove a Google (Gmail) account from your Galaxy A12.

Samsung Galaxy A12 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy A12.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Samsung Galaxy A12 - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy A12 on or off.

Gestures & Motions

Samsung Galaxy A12 - Motions and Gestures

Here's how to manage motion-activated services for your Galaxy A12.

Google Backup & restore

Samsung Galaxy A12 - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy A12.

Home Screen

Samsung Galaxy A12 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy A12.

Samsung Galaxy A12 - Home Screen Settings

Here's how to change your default Home screen settings on your Galaxy A12.

Samsung Galaxy A12 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy A12.

Hotspot

Samsung Galaxy A12 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Samsung Galaxy A12. FOR JETPACKS AND MIFI USE Here's how to check settings if you're having issues connecting to your Samsung Galaxy A12.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy A12 - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your Samsung Galaxy A12.

Language

Samsung Galaxy A12 - Language Selection

Here's how to change the language used on your Galaxy A12.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy A12 - Add Additional Fingerprints

Here's how to add saved fingerprints for your Galaxy A12.

Samsung Galaxy A12 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy A12.

Samsung Galaxy A12 - Manage Screen Lock Settings

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Samsung Galaxy A12.

Samsung Galaxy A12 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy A12 when the screen is locked.

Samsung Galaxy A12 - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your Galaxy A12.

Samsung Galaxy A12 - Set Up Fingerprint Recognition

Here's how to setup fingerprint lock for your Galaxy A12.

Samsung Galaxy A12 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy A12.

Samsung Galaxy A12 - Unlock Screen

Here's how to unlock the screen on your Galaxy A12.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Samsung Galaxy A12 - Check Device Storage

Here's how to check available space if your Samsung Galaxy A12 runs slowly / crashes, apps freeze or you can't save media.

Samsung Galaxy A12 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your Samsung Galaxy A12.

Samsung Galaxy A12 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Samsung Galaxy A12.

Samsung Galaxy A12 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy A12 to an SD / memory card.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Samsung Galaxy A12 - Use Multi Window

Here's how to use two apps simultaneously on your Galaxy A12.

Near Field Communication (NFC)

Samsung Galaxy A12 - Manage Contactless Payments

Here's how to use the 'Tap and pay' service on your Galaxy A12.

Samsung Galaxy A12 - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy A12.

Operating System & Software

Samsung Galaxy A12 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Samsung Galaxy A12 if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.

Samsung Galaxy A12 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Samsung Galaxy A12 if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy A12 - Install Device Software Updates

Here's how to check for and install software updates on your Galaxy A12.

Samsung Galaxy A12 - View Software Version

Here's how to view the software version your Galaxy A12 is running.

Samsung Galaxy A12 Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy A12, including current Android security patches.

SIM Card

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Samsung Galaxy A12 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Galaxy A12 or turn it on or off.

Samsung Galaxy A12 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Samsung Galaxy A12.

Samsung Galaxy A12 - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy A12.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Sounds, Volume & Audio

Samsung Galaxy A12 - Save a Ringtone

Here's how to save an audio file as a ringtone on your Galaxy A12 via the Messages app.

Samsung Galaxy A12 - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Galaxy A12.

Samsung Galaxy A12 - Turn Off All Sounds

Here's how to turn off / silence all sounds on your Galaxy A12.

Samsung Galaxy A12 - Use Speakerphone

Here's to utilize the speakerphone functionality on your Galaxy A12.

Samsung Galaxy A12 - Vibrate Mode

Here's how to turn vibrate mode for your Galaxy A12 on or off.

Samsung Galaxy A12 - Volume Controls

Here's how to manage volume controls if your Galaxy A12 doesn't vibrate or make sounds.

Status Indicators/Lights

Samsung Galaxy A12 - View Signal Strength

Here's how to view the signal strength on your Galaxy A12.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Samsung Galaxy A12 - Auto Receive Messages

Here's how to check settings on your Samsung Galaxy A12 if you're not receiving your picture / video messages.

Samsung Galaxy A12 - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your Galaxy A12.

Samsung Galaxy A12 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Galaxy A12.

Samsung Galaxy A12 - Delete Message

Here's how to delete text messages from your Galaxy A12 via the Messages app.

Samsung Galaxy A12 - Set Default Messaging App

Here's how to set the default messaging (SMS) app on your Galaxy A12.

Samsung Galaxy A12 - Text Message Notification Settings

Here's how to turn text message notifications for your Galaxy A12 on or off via the Messaging app.

Samsung Galaxy A12 - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Galaxy A12 via the Messages app.

Samsung Galaxy A12 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy A12.

Samsung Galaxy A12 - View Text Messages

Here's how to view text messages via the Message app on your Galaxy A12.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Tips, Tricks & Shortcuts

Samsung Galaxy A12 - Capture a Screenshot

Here's how to capture a screenshot on your Samsung Galaxy A12.

Samsung Galaxy A12 - Set Up Printing

Here's how to set up and add a printer to your Galaxy A12.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy A12 - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your Galaxy A12.

Samsung Galaxy A12 - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your Galaxy A12 on or off.

Wi-Fi & Network

Samsung Galaxy A12 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy A12 with other Wi-Fi capable devices.

Samsung Galaxy A12 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy A12.

Samsung Galaxy A12 - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your Galaxy A12.

Samsung Galaxy A12 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy A12 to auto switch between Wi-Fi and mobile data.

Samsung Galaxy A12 - Change Mobile / Wi-Fi Hotspot Password

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, network name, etc.) on your Samsung Galaxy A12.

Samsung Galaxy A12 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, network name, etc.) on your Galaxy A12.

Samsung Galaxy A12 - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Galaxy A12.

Samsung Galaxy A12 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy A12.

Samsung Galaxy A12 - Reset Network Settings

Here's how to reset settings if your Galaxy A12 can't connect to data or send / receive messages.

Samsung Galaxy A12 - Restart Device

Here's how to restart your Galaxy A12 if it crashes and resets, freezes or runs slowly.

Samsung Galaxy A12 - Restart in Safe Mode

Here's how to restart your Galaxy A12 in Safe Mode if an app is causing it to freeze, reset or run slowly.

Samsung Galaxy A12 - Tethered Modem Connection

Here's how to set up a tethered connection via USB or Bluetooth for your Galaxy A12.

Samsung Galaxy A12 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Galaxy A12 on or off.

Samsung Galaxy A12 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy A12.

Samsung Galaxy A12 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy A12 on or off.