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Care Smart

Introduction

The Verizon Care Smart app allows you to locate and monitor usage of a Verizon Care Smart watch and compatible Apple devices. The app also allows you to set contacts, add and remove permissions, and enable trusted contacts to receive location information about the wearable. The Care Smart app also provides Get Help - Caregiver Alert Service for compatible Apple watches. This service provides trusted contacts with fall-detection alerts and location updates and also provides a Get Help emergency-contact button on an Apple watch face.

The Care Smart privacy practices are covered by Verizon’s Privacy Policy as well as the practices described here. In the event of a conflict between the two policies, the practices described in this policy govern when you are using Care Smart products and services.

Read Verizon's Privacy Policy

Information we collect and how it is used.

We collect information when you set up the Care Smart services through the Care Smart app, including your name, address, mobile telephone number, email address, and your device details. The device you use for the Care Smart services may also collect device and user identifiers, geolocation information, the number of steps taken, call and text usage, photos of individuals set up as contacts, and the messages exchanged between the device and the Care Smart app.

Information we collect is used to deliver, maintain, support and improve the Care Smart services, including to provide you and trusted contacts with precise geolocation information and for analytics.

Information we share.

We share personal information with vendors and partners who work on our behalf. These vendors and partners may use personal information shared with them only for purposes related to providing the Care Smart services to you.

By design, the Get Help - Caregiver Alert service shares information about the Care Smart device with established trusted contacts. This includes device location and information about “Get Help” calls, including phone numbers called, call frequency, and call location information. Trusted contacts also receive an alert from the Care Smart app when a call is made using  the “Get Help” button on the watch face or smartphone.  Trusted contacts may view the history of “Get Help” calls in the app.

Your choices.

The device will prompt the wearer to provide consent for sharing location with trusted contacts when they set up their device. You will be asked to provide consent for all devices that are paired with the Care Smart app to collect device identifiers and geolocation and for Care Smart wearables and compatible Apple devices to collect steps taken and call and text usage. To use the Get Help - Caregiver Alert service, you will receive a request to allow Verizon to share the location of your watch and/or the smartphone that you use for the Get Help - Caregiver Alert service and CPNI related to Get Help - Caregiver Alert calls. The wearer of the device will receive regular notifications that his or her location is being shared with trusted contacts. A wearer who does not wish to share location anymore should stop wearing his/her Care Smart watch or compatible Apple device, and upon request from the wearer, you should delete that device from the Care Smart app. For more information or assistance with these choices, including to review the information collected, you can contact us at CareSmart.Feedback@VerizonWireless.com.

Last Update: June, 2022