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Learn more about returning Fios equipment when you're getting replacement equipment or after you disconnected service.
Important: When disconnecting service, to avoid an unreturned equipment charge, you must return all your Verizon Fios equipment within 30 days of your service disconnection date.
Looking for wireless home internet return information? Visit our 5G Home & LTE Home equipment return FAQs.
We will send you an email confirmation of your return. If there is an issue with your return, contact us.
| Equipment Type | Unreturned/Damaged Charge |
|---|---|
| Verizon Router (CR1000A/CR1000B) | $ 200 |
| Cable Card | $ 70 |
| Fiber Service Unit & Power Supply | $ 210 |
| Set Top Box – Digital Adapter (DCT700) | $ 90 |
| Set Top Box – HD | $ 190 |
| Set Top Box – HD Digital Video Recorder | $ 260 |
| Set Top Box – SD | $ 160 |
| Set Top Box – SD Digital Video Recorder | $ 330 |
| STB — Video Media Client | $ 115 |
| STB — Video Media Server | $ 375 |
| Fios Extender (E3200) | $ 145 |
| Verizon Wi-Fi Tabletop Extender (CE1000A) | $ 175 |