Remote controls
- When will my order ship?
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Shipping is available within the U.S. only. Orders placed by 5:45 PM ET on Monday - Friday, excluding holidays, will ship the day they are received. Orders placed after 5:45 PM ET will not ship until the following business day excluding holidays. No weekend deliveries. All orders are subject to credit authorization, verification, and inventory availability. Please note, a signature may be required for delivery.
- Do the accessories work with Fios?
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The items shown as compatible with Fios have been tested to work with most Fios equipment configurations. If the products you purchase from the Accessories Store don't work, you may inquire about replacing them by contacting our support team at 888-553-1555.
- What is the Accessories Store return policy?
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You can return or exchange most items purchased at the Accessory Store within 30 days with proof of purchase. When ordering Accessories, check the product description for more information about the return period. If the products you purchase from the Accessories Store are damaged when they arrive, or if they don't work, you may inquire about replacing them by contacting our support team at 888-553-1555.
- When will I get my refund?
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Once confirmed, your account will be credited if possible, otherwise a refund check will be mailed to you which may take 6-8 weeks for processing.
- What is the Defective Equipment Return Policy for Accessories?
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Many items purchased from the Accessories Store have a defective equipment return period of 1 year. When ordering Accessories, check the product description for more information about the length of the product return period. Defective items will be replaced with a like item. To request replacement of a defective Accessory, please contact our support team at 888-553-1555.
Remotes get lost.
Have a backup.
Select the Fios® remote that gives you the right level of control.
Order an extra Fios® remote today
Verizon offers a variety of TV remote controls for your Fios equipment including 2-Device Remote, Fios TV Voice Remote (for Fios TV One equipment only), and Fios TV+ Remote (for Fios TV+ equipment only). Order a new remote control to replace an old remote, damaged remote, broken remote, or lost remote control. Our line of remote controls are the Verizon recommended remote controls to accompany your Verizon equipment. Each remote control we offer ensures Fios compatibility. Whether you've lost a remote control or just need to replace a remote control come to our Accessories store to order a new remote control. Whatever Fios equipment you have we have a remote control that will meet your needs. We know that it's easy to misplace a remote control or maybe your dog has destroyed your remote control. So for whatever reason you need to replace a remote control or add an additional remote control, come to this Accessories remote control category page to find the specific remote control to meet your needs. Verizon has a good selection of remote controls so we are your one stop shop for remote controls. Don't forget to check our support site for questions about your remote control, programming documents for your remote control, or other remote control support information.