Prepaid device
unlocking policy

Verizon Prepaid Unlocking Policy

Effective Date: January 27, 2026

Unlocking a cellphone associated with Verizon Prepaid refers to disabling software that would otherwise prevent you from activating the cellphone on another carrier's network. However, due to different carrier technologies, an unlocked Verizon Prepaid cellphone may not work, or may experience limited functionality, on another carrier's network. Verizon Prepaid is not responsible for any limitations of service, or otherwise, resulting from the use of an unlocked cellphone on another provider's network. Verizon Prepaid is unable to unlock Non-Verizon Prepaid branded cellphones using Verizon Prepaid service (BYOP).

Verizon Prepaid will unlock the phone upon request, either remotely (for phones capable of remote unlocking) or by providing unlocking codes (for phones not capable of remote unlocking) when it becomes eligible for unlocking, provided it meets the following conditions:

• The cellphone must be in working condition and turned ON.
• The cellphone has not been reported stolen or lost and there are no indicators of fraud.
• The cellphone was activated with Verizon Prepaid service by purchasing and redeeming an airtime plan on that specific phone ("Activation").
• For all cellphones Activated on or before January 26, 2026, the cellphone will be remotely unlocked automatically 60 days after paid Activation and 60 days of paid active service.
• For all cellphones Activated on or after January 27, 2026, the cellphone will be unlocked upon request after 365 days of paid and active service.

For certain customers who are not on the Verizon network or who activated on the Verizon network on or before November 23, 2021, if you have not met the required minimum period of active paid Service, Verizon Prepaid may unlock your cellphone but you will incur a charge of up to $300 depending on how long your service was active prior to the unlocking request.

Verizon Prepaid may refuse any unlocking request that would result in an abuse of its Unlocking Policy or is part of an effort to defraud Verizon Prepaid or its customers. This Unlocking Policy is subject to change at any time without advance notice.

Unlocking Policy for Deployed Military Personnel:

If you are a Verizon Prepaid customer in the military and receive relocation orders outside of the Verizon Prepaid coverage area, we will unlock your cellphone at your request, even during the applicable lock period following the activation of your cellphone.

Customers who would like to check if they are eligible or submit an unlocking request can do so by calling 800-922-0204.