Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5
4.3 out of 5 rating
334 Reviews
The WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones are your new go-to for crystal-clear audio, whether you're jamming out to your favorite tracks or hopping on a call. Thanks to industry-leading noise cancellation, you'll hear every note and word without distractions. The sound quality is mind-blowing, thanks to a new driver and cutting-edge tech like DSEE Extreme. Plus, with up to 30 hours of battery life1, they're built to keep up with your busiest days. Lightweight, ultra-comfortable, and easy to store with a collapsible case, these headphones have it all. Whether you're on the go or just relaxing, you'll be wrapped in comfort and quality for hours. Ready to immerse yourself in sound like never before?
1 Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specs1 Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Reviews
4.3
4.3 out of 5 rating
334 reviews
82% of reviewers recommend this product.
Warranty does not cover Ripping Headband
1 out of 5 rating
THtTH . 2 days ago
Have two MX5's and one MX6. Love the sounds and product overall however, Sony's warranty does not cover the headband which ripped. There was no misuse at all.
Sony North America Customer Support - 2 days ago
Hi THtTH, Thanks for your feedback. It's great to hear you love the sound of the XM series. We're genuinely sorry to hear about the headband on your unit. We know how frustrating it is when you take great care of your gear and something like this happens. However, our warranty policy doesn't cover physical damage to the headband material. To help out, we’ve partnered with Encompass to provide low-cost repairs for our customers. Here is their contact info: Phone: 1-866-835-1146 Email: service@encompass.com Hours: Mon-Fri, 8:00 am - 6:00 pm EST We know that isn't the news you were hoping for, but we truly value your support. Thanks for considering Sony. Sincerely, Estefanysony.com Originally posted on sony.com
Headphones
1 out of 5 rating
Ana Laura . 15 days ago
They are bad headphones . Within a month they start to peel off . The one year warranty doesn’t cover because they said it’s cosmetic .
Sony North America Customer Support - 14 days ago
Thank you for sharing your feedback, Ana Laura. We are truly sorry to hear that you are experiencing issues with the earpads peeling on your WH-1000XM5 headphones after only a month of use. We sincerely apologize for the disappointment and frustration this has caused, especially given that you feel this should be covered under warranty. We understand how upsetting it is when a premium product begins to show wear so quickly, and we regret that our initial assessment deemed this type of damage cosmetic. While cosmetic wear is generally excluded from the limited warranty, we take all customer feedback about durability and material quality seriously. We would like to review the specific details of your case, as we strive to ensure our customers are satisfied with their investment. Please contact us directly at socialsupport@am.sony.com and provide your name, the headphones' serial number, and any existing case or reference number you were given by support. We are committed to helping you find a resolution and regret that this product hasn't met your expectations for quality and service in this instance. Thank you for bringing this to our attention. Best regards, Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
Features
- Industry-leading noise cancelling
- Magnificent sound
- Crystal clear hands-free calling
- Up to 30-hour battery life1
- Ultra-comfortable, lightweight design
- Collapsible case made for easy storage
- Intuitive touch control settings
- 1-year limited warranty
SKU#
SKU#
WH1000XM5B
What's in the box
- Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones
- Carrying case
- Headphone cable (approx. 1.2m)
- USB charging cable
- Warranty card
Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5 Reviews
4.3
4.3 out of 5 rating
334 reviews
82% of reviewers recommend this product.
Warranty does not cover Ripping Headband
1 out of 5 rating
THtTH . 2 days ago
Have two MX5's and one MX6. Love the sounds and product overall however, Sony's warranty does not cover the headband which ripped. There was no misuse at all.
Sony North America Customer Support - 2 days ago
Hi THtTH, Thanks for your feedback. It's great to hear you love the sound of the XM series. We're genuinely sorry to hear about the headband on your unit. We know how frustrating it is when you take great care of your gear and something like this happens. However, our warranty policy doesn't cover physical damage to the headband material. To help out, we’ve partnered with Encompass to provide low-cost repairs for our customers. Here is their contact info: Phone: 1-866-835-1146 Email: service@encompass.com Hours: Mon-Fri, 8:00 am - 6:00 pm EST We know that isn't the news you were hoping for, but we truly value your support. Thanks for considering Sony. Sincerely, Estefanysony.com Originally posted on sony.com
Headphones
1 out of 5 rating
Ana Laura . 15 days ago
They are bad headphones . Within a month they start to peel off . The one year warranty doesn’t cover because they said it’s cosmetic .
Sony North America Customer Support - 14 days ago
Thank you for sharing your feedback, Ana Laura. We are truly sorry to hear that you are experiencing issues with the earpads peeling on your WH-1000XM5 headphones after only a month of use. We sincerely apologize for the disappointment and frustration this has caused, especially given that you feel this should be covered under warranty. We understand how upsetting it is when a premium product begins to show wear so quickly, and we regret that our initial assessment deemed this type of damage cosmetic. While cosmetic wear is generally excluded from the limited warranty, we take all customer feedback about durability and material quality seriously. We would like to review the specific details of your case, as we strive to ensure our customers are satisfied with their investment. Please contact us directly at socialsupport@am.sony.com and provide your name, the headphones' serial number, and any existing case or reference number you were given by support. We are committed to helping you find a resolution and regret that this product hasn't met your expectations for quality and service in this instance. Thank you for bringing this to our attention. Best regards, Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
They were great until they weren't
2 out of 5 rating
TMedina . 1 month ago
The headphones worked flawlessly for about 22 months. I was very happy with the sound quality, the battery life and the comfort. I'd use these at my desk daily for work and the microphone was great for conference calls. Then after less than 2 years the headset just snapped. They weren't dropped or thrown or anything more than just placed back on the table and snapped. I was shocked that this expensive of headphones would fall apart in that short of a time period. My older XM3 and XM4 models lasted much longer than these.
Sony North America Customer Support - 1 month ago
Thank you for sharing your detailed feedback, TMedina. We are genuinely sorry to hear about the unfortunate failure of your WH-1000XM5 headphones after 22 months, and we sincerely apologize for the frustration this structural issue has caused. It is completely understandable that you are shocked and disappointed when such an expensive product fails during normal use, especially when your older XM3 and XM4 models have demonstrated greater longevity. We are pleased to hear that, up until this point, you were very happy with the sound quality, battery life, comfort, and the great microphone performance for your daily work and conference calls. However, we take quality concerns like this extremely seriously. We are committed to providing durable, premium products, and a headset snapping under normal use is certainly not the standard we set for the WH-1000XM5 series. We want to help you resolve this. Please contact our product support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. Our specialists can review your product's specific situation and explore possible service or repair options available to you. We regret that the product's durability has not met your expectations, and we appreciate you bringing this important feedback to our attention. Thank you for choosing Sony. Best regards, Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
Not worth it
1 out of 5 rating
Cust123 . 2 months ago
Headphones totally stopped working in a little over a year, Sony will not offer to repair or any support - they just told me to go find a headphone repair center. Google around, there are known problems with these and the software also sucks.
Sony North America Customer Support - 2 months ago
Hi Cust123, We sincerely apologize for the experience you're having with your WH-1000XM5 headphones. We completely understand your frustration after they stopped working. Since your headphones are now out of the limited one-year warranty, you are correct that we can no longer offer a direct repair or replacement service through Sony. However, we can still absolutely point you toward our authorized service center, Encompass, who specializes in repairs for our products. Find their contact information here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services If, for some reason, Encompass is unable to assist with the repair, a great next step is to look for a local electronics repair servicer. You can often find reputable local businesses by checking a business directory like the Yellow Pages. Thanks for considering Sony products. We truly are sorry that you're running into this issue. Sincerely, Estefanysony.com Originally posted on sony.com
Fragile Earmuff Stems
2 out of 5 rating
1aws1 . 2 months ago
Have not owned more than 7 months and one of the earmuff stems broke. Called for Warranty and they said not covered.
Sony North America Customer Support - 2 months ago
Hi, thank you for your review! We are truly sorry to hear that the stem on the earmuff of your WH-1000XM5 headphones broke in less than seven months, and that this issue was not covered under warranty when you called. We understand how frustrating and disappointing that must be, especially for a premium product. Damage to the physical structure of the headphones, such as a broken stem, is typically classified as physical or accidental damage. Standard limited warranties usually cover defects in materials or workmanship, but they unfortunately do not cover breaks or physical damage from use. We do have an option for you to receive a repair through our authorized servicer, Encompass. They handle out-of-warranty services for physical damage to the WH-1000XM5 headset. To check the details, including the flat-rate pricing and to start the repair submission process, please visit their dedicated repair page here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services We appreciate you choosing Sony and regret the inconvenience this break has caused. We hope this repair option helps you get back to enjoying your headphones quickly! Best regards, Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
Pace of Mind
5 out of 5 rating
BAN01 . 3 months ago
Yes, I'd recommend this product.
I used it during my fight and listened to music; its voice cancellation is excellent.
Sony North America Customer Support - 3 months ago
Hi BAN01! It's a truly pleasure to hear that your WH-1000XM5 headphones were able to keep you company. We are glad that the noise cancellation helped you have an enjoyable listening experience. Thank you for choosing Sony! Best regards, Estefanysony.com Originally posted on sony.com
Good sound disapointing strength
3 out of 5 rating
bhpbop . 3 months ago
Overal good pair of headphones, but the build quality is mid at best.
I am no audiophile, and have not purchased a headset this expensive before. I have used several other mid to low-range devices and can appreciate the difference. The price is for the noise-canceling function. The quality of the music is notable in comparison to other devices. It is very noticeable when I am in public/noisy environments.
For the price, the build is disappointing. The controls work most of the time, but start to act up the longer I wear them. I suspect the pressure pad is either getting humid or depressed as I wear them. I have to turn off the control features if I wear them for more than an hour. The hinge also broke while wearing for normal use. I will admit to being a more blunt person, but I cannot point to any major drop/pressure that would explain the break. Search the internet for "1000XM5 hinge" and you'll see what I mean. For hundreds of dollars and version 5 you would think these issues would be better and not worse.
Sony North America Costumer Support - 3 months ago
Hi bhpbop, Thanks for your honest and detailed review of the WH-1000XM5 headphones. We genuinely appreciate you taking the time to share your feedback, as it's crucial for us to understand the customer experience. We appreciate that you've highlighted the strengths of the XM5s, including the industry-leading noise cancellation and the high-quality audio performance. These features are a direct result of our focus on delivering the best possible listening experience in noisy environments. We're very sorry to hear about the issues you've faced with the build quality and the touch controls. This is certainly not the experience we want for our customers, especially with a premium product. As a valued customer, we would like to offer our support. Please visit our repair center at https://sony.encompass.com/parts-accessories/Sony-Repair-Services We want to apologize again for the bad experience, and appreciate you choosing Sony! Sincerely, Jenn | Sony North America.sony.com Originally posted on sony.com
Lightweight and comfortable
4 out of 5 rating
Makrishna . 3 months ago
Yes, I'd recommend this product.
These headphones are easy to use, lightweight, and comfortable. Sound quality is crisp but does not quite meet the depth and richness of my old Ziks from Parrot. The Ziks were twice as expensive, though! I’ll enjoy these Sony headphones well.
Sony North America Customer Support - 3 months ago
Hi Makrishna, Thank you for choosing Sony! We’re so glad to hear you're enjoying your new WH-1000XM5 headphones! It's fantastic to know you find them easy to use, lightweight, and comfortable. Thank you for your feedback regarding the sound quality. We understand that while the sound is crisp, it doesn't quite match the depth and richness of your previous, more expensive pair. We truly appreciate you sharing this, as feedback like yours is incredibly valuable and helps us improve our products. We hope you'll continue to enjoy them and discover all they have to offer. Thank you for the thoughtful review! Best regards, -Fredsony.com Originally posted on sony.com
Disheartening that the Headphone Failed
1 out of 5 rating
Danbst . 4 months ago
In February 2024, I purchased the WH-1000XM5 Wireless Noise Canceling Headphone. After a year of usage, I encountered an issue with the left-sided headphone, which no longer produced sound. Unfortunately, I did not have an extended warranty and opted to send the headphone to Sony’s repair company, Encompass.
The diagnosis revealed that both speakers had sustained damage (Both Speakers are Blown). The total cost for the diagnosis, repair parts, and labor amounted to $333.34. The original purchase price of the headphone was $349.79.
It is disheartening that the headphone failed and the speakers were damaged after only a year of use. This incident raises concerns about the product’s quality. I would rate the Sony WH-1000XM5 at one out of five stars and urge consumers to be aware of this experience.
Sony North America Customer Support - 4 months ago
Hi Danbst, We're sorry to hear about your experience. We understand that your WH-1000XM5 are having issues. For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: One of our technical specialists will call you back within 2 business days. Sincerely, Eliab Sony Social Supportsony.com Originally posted on sony.com
Consistent static
3 out of 5 rating
GreyEels . 4 months ago
Honestly, the XM3 was way better. I went through two XM4 models with malfunctioning sound quality (booming, static, crackling sounds that gradually became louder) while playing music or simply using the noise canceling feature without music.
Sony North America Customer Support - 4 months ago
Hi GreyEels! Thank you for sharing your feedback regarding your experience with the WH-1000XM5 headphones. We sincerely apologize for the issues you've encountered, especially after having gone through two XM4 models with sound quality problems. We understand how frustrating it can be when a product does not fulfill your expectations. We are continuously working to improve our products and your feedback is invaluable in helping us achieve that. If there's anything specific we can do to assist you further or if you would like to discuss this matter in detail, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products and for your feedback. Sincerely, Estefanysony.com Originally posted on sony.com
Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5 FAQs
Rodgers . Oct 15, 2024
What is the decimal rating at which it actively cancels noise?
Answer from Verizon Customer Support1 year
Visit VZW.com to review the device details and specs. ~Maria