Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5
4.3 out of 5 rating
322 Reviews
The WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones are your new go-to for crystal-clear audio, whether you're jamming out to your favorite tracks or hopping on a call. Thanks to industry-leading noise cancellation, you'll hear every note and word without distractions. The sound quality is mind-blowing, thanks to a new driver and cutting-edge tech like DSEE Extreme. Plus, with up to 30 hours of battery life1, they're built to keep up with your busiest days. Lightweight, ultra-comfortable, and easy to store with a collapsible case, these headphones have it all. Whether you're on the go or just relaxing, you'll be wrapped in comfort and quality for hours. Ready to immerse yourself in sound like never before?
1 Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specs1 Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Reviews
4.3
4.3 out of 5 rating
322 reviews
84% of reviewers recommend this product.
SONY WH1000XM5-Useless for watching movies.
1 out of 5 rating
PCQ3912 . 23 days ago
Useless for watching movies. Cannot disable Automatic Gain Control -AGC of source signal. Dialogue volume OK but when characters stop talking volume drops to total silence eliminating all critical background sounds and any mood music. Destroys suspension of disbelief pulling viewer out of movie. Volume continuely goes up and down ruining and wasting all the effort and work by the sound engineer.
Gone back to my WIRED Sennheiser headphones.
Sony North America Customer Support - 20 days ago
Thank you for your detailed feedback about your experience watching movies with the WH-1000XM5 headphones. We genuinely appreciate you taking the time to share your concerns regarding audio dynamics, specifically with the perceived Automatic Gain Control (AGC) behavior. Based on available documentation and support resources, the WH-1000XM5 headphones do not have a user-accessible option to disable AGC directly. There is also no indication in the official Sony Help Guides, app settings, or frequently asked questions that would allow users to control or turn off AGC—whether via the Sony | Headphones Connect app or device settings. It’s possible that some of the behaviors you’re experiencing—such as the sudden drop in volume or background ambience—may be linked to features like “Speak-to-Chat” or noise control modes rather than an explicit AGC setting. The Speak-to-Chat function, when enabled, automatically lowers the playback volume when it detects that you are speaking, in order to better hear outside conversations. By default, Speak-to-Chat is turned off, but if you believe it might be activating unintentionally, you can disable it by holding two fingers on the right ear cup until you hear the deactivation voice prompt, or by toggling the setting in the Sony | Headphones Connect app. If you have already checked features like Speak-to-Chat and are still experiencing the issue, you can try to initialize and restart the headset. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html We understand how important a consistent and immersive movie audio experience is, and how frustrating it can be when audio fluctuations disrupt your viewing. If you have not already, please consider ensuring all headphone firmware and the Sony | Headphones Connect app are updated to the latest versions, as occasional improvements to sound processing and customizations can be delivered through updates. If you would like assistance, our support line is always available to help. You can contact them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you again for your honest review. If you have any further questions or details to share, we are here to support you and help you get the most out of your listening experience. Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
Great battery, sound quality, & comfort!!
5 out of 5 rating
nora13 . 24 days ago
Yes, I'd recommend this product.
The best thing about these is the battery life! I use them all the time and only have to charge once a week max. They also charge to full in genuinely 15 minutes which is insane. I bought these almost a year ago now and I am so happy with them. Good quality, durable, good case, very comfortable to wear. They sometimes hurt the top of my head a bit, but only after wearing them for hours on end. Overall, I am very pleased and impressed!
Sony North America Customer Support - 23 days ago
Hi nora13, thank you for sharing your wonderful experience with the WH-1000XM5! It brings us great joy to hear that you are satisfied with their impressive battery life and quick charging capabilities. These headphones are designed for superior sound quality and comfort, making them a perfect companion for long listening sessions. If you're experiencing some discomfort on the top of your head after extended use, we recommend trying a cushioned headband cover or adjusting the fit to help alleviate that pressure. Thanks for choosing Sony! Best regards, Estefanysony.com Originally posted on sony.com
Features
- Industry-leading noise cancelling
- Magnificent sound
- Crystal clear hands-free calling
- Up to 30-hour battery life1
- Ultra-comfortable, lightweight design
- Collapsible case made for easy storage
- Intuitive touch control settings
- 1-year limited warranty
SKU#
SKU#
WH1000XM5B
What's in the box
- Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones
- Carrying case
- Headphone cable (approx. 1.2m)
- USB charging cable
- Warranty card
Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5 Reviews
4.3
4.3 out of 5 rating
322 reviews
84% of reviewers recommend this product.
SONY WH1000XM5-Useless for watching movies.
1 out of 5 rating
PCQ3912 . 23 days ago
Useless for watching movies. Cannot disable Automatic Gain Control -AGC of source signal. Dialogue volume OK but when characters stop talking volume drops to total silence eliminating all critical background sounds and any mood music. Destroys suspension of disbelief pulling viewer out of movie. Volume continuely goes up and down ruining and wasting all the effort and work by the sound engineer.
Gone back to my WIRED Sennheiser headphones.
Sony North America Customer Support - 20 days ago
Thank you for your detailed feedback about your experience watching movies with the WH-1000XM5 headphones. We genuinely appreciate you taking the time to share your concerns regarding audio dynamics, specifically with the perceived Automatic Gain Control (AGC) behavior. Based on available documentation and support resources, the WH-1000XM5 headphones do not have a user-accessible option to disable AGC directly. There is also no indication in the official Sony Help Guides, app settings, or frequently asked questions that would allow users to control or turn off AGC—whether via the Sony | Headphones Connect app or device settings. It’s possible that some of the behaviors you’re experiencing—such as the sudden drop in volume or background ambience—may be linked to features like “Speak-to-Chat” or noise control modes rather than an explicit AGC setting. The Speak-to-Chat function, when enabled, automatically lowers the playback volume when it detects that you are speaking, in order to better hear outside conversations. By default, Speak-to-Chat is turned off, but if you believe it might be activating unintentionally, you can disable it by holding two fingers on the right ear cup until you hear the deactivation voice prompt, or by toggling the setting in the Sony | Headphones Connect app. If you have already checked features like Speak-to-Chat and are still experiencing the issue, you can try to initialize and restart the headset. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html We understand how important a consistent and immersive movie audio experience is, and how frustrating it can be when audio fluctuations disrupt your viewing. If you have not already, please consider ensuring all headphone firmware and the Sony | Headphones Connect app are updated to the latest versions, as occasional improvements to sound processing and customizations can be delivered through updates. If you would like assistance, our support line is always available to help. You can contact them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you again for your honest review. If you have any further questions or details to share, we are here to support you and help you get the most out of your listening experience. Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
Great battery, sound quality, & comfort!!
5 out of 5 rating
nora13 . 24 days ago
Yes, I'd recommend this product.
The best thing about these is the battery life! I use them all the time and only have to charge once a week max. They also charge to full in genuinely 15 minutes which is insane. I bought these almost a year ago now and I am so happy with them. Good quality, durable, good case, very comfortable to wear. They sometimes hurt the top of my head a bit, but only after wearing them for hours on end. Overall, I am very pleased and impressed!
Sony North America Customer Support - 23 days ago
Hi nora13, thank you for sharing your wonderful experience with the WH-1000XM5! It brings us great joy to hear that you are satisfied with their impressive battery life and quick charging capabilities. These headphones are designed for superior sound quality and comfort, making them a perfect companion for long listening sessions. If you're experiencing some discomfort on the top of your head after extended use, we recommend trying a cushioned headband cover or adjusting the fit to help alleviate that pressure. Thanks for choosing Sony! Best regards, Estefanysony.com Originally posted on sony.com
Sony WH-1000XM5 Review – The Perfect Companion
5 out of 5 rating
klwin slot . 1 month ago
Yes, I'd recommend this product.
As someone who enjoys immersive online gaming, especially on platforms like KLWIN Slot, I was looking for a pair of headphones that could match the intensity, clarity, and excitement of fast-paced games like the Color Prediction Game. The Sony WH-1000XM5 has exceeded my expectations on every level.
The noise-canceling feature is top-tier—it blocks out distractions, allowing me to focus entirely on the gameplay and make sharp, accurate predictions. Whether I’m spinning the slots or engaging in the live gaming features of KLWIN, the XM5 delivers crisp audio, deep bass, and a rich soundscape that makes every win feel even more thrilling.
Pairing the WH-1000XM5 with the KLWIN app on my phone was seamless. The Bluetooth connectivity is rock-solid, and the battery life is more than enough for long gaming sessions. Plus, the comfort of these headphones means I can play for hours without fatigue.
If you’re playing on KLWIN Slot Malaysia, especially in the color prediction games where focus and timing matter, I highly recommend upgrading your experience with the Sony WH-1000XM5. It's not just a headphone—it's a game-changer.
https://medium.com/@klwinslot/color-prediction-game-in-klwin-slot-malaysia-ae534f4dcae8
Sony North America Customer Support - 27 days ago
Hi klwin slot, we are thrilled to hear how much the WH-1000XM5 headphones are enhancing your immersive online gaming. It's fantastic to know that the industry-leading noise cancellation and crystal-clear audio with powerful bass are truly elevating your experience, making every win feel even more thrilling. Thanks for choosing Sony. We appreciate you sharing your positive feedback and recommendation! Best regards, Estefanysony.com Originally posted on sony.com
Pricey but worth it.
5 out of 5 rating
1 month ago
Yes, I'd recommend this product.
Noise cancellation is phenomenal. Sound quality is great. A little pricey, but worth it.
Horrible
1 out of 5 rating
Cj2985 . 1 month ago
Nothing but constant issues since I bought them and even after having them replaced. The notorious hinge issue finally happened to me as well. I wish I never purchased them and they are definitely overrated.
Sony North America Customer Support - 1 month ago
Hello Cj2985, Thank you for considering Sony products. We're truly sorry to hear that the hinge on your WH-1000XM5 is damaged. This is certainly not the quality we strive for, and we're dedicated to getting this resolved for you. To provide you with more effective assistance regarding this matter, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following information in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: We appreciate your patience and look forward to helping you further. Best regards, -Fredsony.com Originally posted on sony.com
Excelente audífonos!
5 out of 5 rating
Eliecer . 2 months ago
Yes, I'd recommend this product.
Súper contento con estos audífonos...calidad excelente en todos los sentidos.
Sony North America Costumer Support - 2 months ago
Hola Eliecer, gracias por calificar los WH1000XM5 con cinco estrellas! Nos alegra saber que estas disfrutando de la increible calidad de sonido que solo estos audifonos de primer nivel pueden ofrecer. Gracias por elegir Sony! Saludos, -Jenn.sony.com Originally posted on sony.com
Started out so well
1 out of 5 rating
bruce101 . 2 months ago
I bought these 6 months ago and absolutely loved them. That is until I had an issue and cannot get any assistance. One side is not working and there is not non-bot assistance anywhere.
Fred - 2 months ago
Hello bruce101, Thank you for considering Sony products. Your experience matters to us, and we’re committed to resolving the issue you are experiencing with one side of your WH-1000XM5 headphones. We understand the inconvenience this may have caused and appreciate your patience as we work to assist you. To assist you further, we recommend trying the following steps: Firmware Update to Version 2.4.1: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246 Instructions for Resetting the Headset: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html How to Initialize the Headset to Restore Factory Settings: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html If you encounter any recurring issues after completing the steps provided, please be aware that your unit is protected by a 1-year limited manufacturer's warranty. To help us assist you more effectively, we kindly request that you reach out to us at socialsupport@am.sony.com and include the following information: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: We greatly appreciate your patience and understanding as we work to resolve this matter. For further reference, here is the link to our support team. You can contact them via chat or phone: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, -Fredsony.com Originally posted on sony.com
Broken headpiece
3 out of 5 rating
Nono608 . 3 months ago
Yes, I'd recommend this product.
I’ve bought two pairs of these however both have cracked on the joint between the headband and earphone very nice sound but crappy build
Sony North America Customer Support - 2 months ago
Hi Nono608, Thank you for taking the time to share your feedback regarding the WH-1000XM5 headphones. We are glad to hear that you appreciate the sound quality and we sincerely apologize for the issues you've experienced with the build quality. If you haven't already, we encourage you to reach out to our technical support team. They will be more than happy to assist you with this. Thank you for being a valued Sony customer and we hope to resolve this issue for you promptly. Best regards, Stephaniesony.com Originally posted on sony.com
Great headphones
5 out of 5 rating
in2caffeine . 3 months ago
Yes, I'd recommend this product.
Great soinding headphones! really nice soind and mics.
Sony North America Customer Support - 3 months ago
Hi In2caffeine, thanks for the fantastic 5-star rating! We are thrilled to hear you're enjoying our industry-leading noise canceling Sony - WH1000XM5. These headphones have been engineered to perfection, to produce magnificent sound with ultra-comfortable and lightweight design. Thank you for choosing Sony, and enjoy the music! Regards, -Dominicksony.com Originally posted on sony.com
Never Received My Order
1 out of 5 rating
SSnow850 . 3 months ago
I paid for the WH-1000XM5 and never received my package. I reached out to Sony Support and they opened a claim, telling me it could take up to a month. After waiting patiently, they came back and said there was nothing more they could do. I never received a refund or a replacement. I’m extremely disappointed—this was supposed to be a premium experience from a brand like Sony, and I feel completely let down.
I was really looking forward to trying these headphones, but unfortunately, I haven't had the chance to experience them. I can’t speak to their sound quality, comfort, or features because they never made it into my hands. Extremely disappointing, especially considering my expectations for a premium product.
Sony North America Customer Support - 3 months ago
Hi SSnow850, Thank you for bringing this to our attention. We want to sincerely apologize for the inconvenience and frustration you've experienced regarding your WH1000XM5 order. We understand how disappointing it must be not to have received your headphones. Our customers' feedback is truly valuable. We'd like the opportunity to revisit this issue. Please contact us again directly with your original case number or any reference information you may have. The contact information for our support team can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for giving us the chance to make this right. Sincerely, - Stephaniesony.com Originally posted on sony.com
Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5 FAQs
Rodgers . Oct 15, 2024
What is the decimal rating at which it actively cancels noise?
Answer from Verizon Customer Support9 months
Visit VZW.com to review the device details and specs. ~Maria