Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5
4.3 out of 5 rating
329 Reviews
The WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones are your new go-to for crystal-clear audio, whether you're jamming out to your favorite tracks or hopping on a call. Thanks to industry-leading noise cancellation, you'll hear every note and word without distractions. The sound quality is mind-blowing, thanks to a new driver and cutting-edge tech like DSEE Extreme. Plus, with up to 30 hours of battery life1, they're built to keep up with your busiest days. Lightweight, ultra-comfortable, and easy to store with a collapsible case, these headphones have it all. Whether you're on the go or just relaxing, you'll be wrapped in comfort and quality for hours. Ready to immerse yourself in sound like never before?
1 Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specs1 Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Reviews
4.3
4.3 out of 5 rating
329 reviews
83% of reviewers recommend this product.
Pace of Mind
5 out of 5 rating
BAN01 . 2 days ago
Yes, I'd recommend this product.
I used it during my fight and listened to music; its voice cancellation is excellent.
Sony North America Customer Support - 1 day ago
Hi BAN01! It's a truly pleasure to hear that your WH-1000XM5 headphones were able to keep you company. We are glad that the noise cancellation helped you have an enjoyable listening experience. Thank you for choosing Sony! Best regards, Estefanysony.com Originally posted on sony.com
Good sound disapointing strength
3 out of 5 rating
bhpbop . 11 days ago
Overal good pair of headphones, but the build quality is mid at best.
I am no audiophile, and have not purchased a headset this expensive before. I have used several other mid to low-range devices and can appreciate the difference. The price is for the noise-canceling function. The quality of the music is notable in comparison to other devices. It is very noticeable when I am in public/noisy environments.
For the price, the build is disappointing. The controls work most of the time, but start to act up the longer I wear them. I suspect the pressure pad is either getting humid or depressed as I wear them. I have to turn off the control features if I wear them for more than an hour. The hinge also broke while wearing for normal use. I will admit to being a more blunt person, but I cannot point to any major drop/pressure that would explain the break. Search the internet for "1000XM5 hinge" and you'll see what I mean. For hundreds of dollars and version 5 you would think these issues would be better and not worse.
Sony North America Costumer Support - 11 days ago
Hi bhpbop, Thanks for your honest and detailed review of the WH-1000XM5 headphones. We genuinely appreciate you taking the time to share your feedback, as it's crucial for us to understand the customer experience. We appreciate that you've highlighted the strengths of the XM5s, including the industry-leading noise cancellation and the high-quality audio performance. These features are a direct result of our focus on delivering the best possible listening experience in noisy environments. We're very sorry to hear about the issues you've faced with the build quality and the touch controls. This is certainly not the experience we want for our customers, especially with a premium product. As a valued customer, we would like to offer our support. Please visit our repair center at https://sony.encompass.com/parts-accessories/Sony-Repair-Services We want to apologize again for the bad experience, and appreciate you choosing Sony! Sincerely, Jenn | Sony North America.sony.com Originally posted on sony.com
Features
- Industry-leading noise cancelling
- Magnificent sound
- Crystal clear hands-free calling
- Up to 30-hour battery life1
- Ultra-comfortable, lightweight design
- Collapsible case made for easy storage
- Intuitive touch control settings
- 1-year limited warranty
SKU#
SKU#
WH1000XM5B
What's in the box
- Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones
- Carrying case
- Headphone cable (approx. 1.2m)
- USB charging cable
- Warranty card
Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5 Reviews
4.3
4.3 out of 5 rating
329 reviews
83% of reviewers recommend this product.
Pace of Mind
5 out of 5 rating
BAN01 . 2 days ago
Yes, I'd recommend this product.
I used it during my fight and listened to music; its voice cancellation is excellent.
Sony North America Customer Support - 1 day ago
Hi BAN01! It's a truly pleasure to hear that your WH-1000XM5 headphones were able to keep you company. We are glad that the noise cancellation helped you have an enjoyable listening experience. Thank you for choosing Sony! Best regards, Estefanysony.com Originally posted on sony.com
Good sound disapointing strength
3 out of 5 rating
bhpbop . 11 days ago
Overal good pair of headphones, but the build quality is mid at best.
I am no audiophile, and have not purchased a headset this expensive before. I have used several other mid to low-range devices and can appreciate the difference. The price is for the noise-canceling function. The quality of the music is notable in comparison to other devices. It is very noticeable when I am in public/noisy environments.
For the price, the build is disappointing. The controls work most of the time, but start to act up the longer I wear them. I suspect the pressure pad is either getting humid or depressed as I wear them. I have to turn off the control features if I wear them for more than an hour. The hinge also broke while wearing for normal use. I will admit to being a more blunt person, but I cannot point to any major drop/pressure that would explain the break. Search the internet for "1000XM5 hinge" and you'll see what I mean. For hundreds of dollars and version 5 you would think these issues would be better and not worse.
Sony North America Costumer Support - 11 days ago
Hi bhpbop, Thanks for your honest and detailed review of the WH-1000XM5 headphones. We genuinely appreciate you taking the time to share your feedback, as it's crucial for us to understand the customer experience. We appreciate that you've highlighted the strengths of the XM5s, including the industry-leading noise cancellation and the high-quality audio performance. These features are a direct result of our focus on delivering the best possible listening experience in noisy environments. We're very sorry to hear about the issues you've faced with the build quality and the touch controls. This is certainly not the experience we want for our customers, especially with a premium product. As a valued customer, we would like to offer our support. Please visit our repair center at https://sony.encompass.com/parts-accessories/Sony-Repair-Services We want to apologize again for the bad experience, and appreciate you choosing Sony! Sincerely, Jenn | Sony North America.sony.com Originally posted on sony.com
Lightweight and comfortable
4 out of 5 rating
Makrishna . 21 days ago
Yes, I'd recommend this product.
These headphones are easy to use, lightweight, and comfortable. Sound quality is crisp but does not quite meet the depth and richness of my old Ziks from Parrot. The Ziks were twice as expensive, though! I’ll enjoy these Sony headphones well.
Sony North America Customer Support - 20 days ago
Hi Makrishna, Thank you for choosing Sony! We’re so glad to hear you're enjoying your new WH-1000XM5 headphones! It's fantastic to know you find them easy to use, lightweight, and comfortable. Thank you for your feedback regarding the sound quality. We understand that while the sound is crisp, it doesn't quite match the depth and richness of your previous, more expensive pair. We truly appreciate you sharing this, as feedback like yours is incredibly valuable and helps us improve our products. We hope you'll continue to enjoy them and discover all they have to offer. Thank you for the thoughtful review! Best regards, -Fredsony.com Originally posted on sony.com
Disheartening that the Headphone Failed
1 out of 5 rating
Danbst . 27 days ago
In February 2024, I purchased the WH-1000XM5 Wireless Noise Canceling Headphone. After a year of usage, I encountered an issue with the left-sided headphone, which no longer produced sound. Unfortunately, I did not have an extended warranty and opted to send the headphone to Sony’s repair company, Encompass.
The diagnosis revealed that both speakers had sustained damage (Both Speakers are Blown). The total cost for the diagnosis, repair parts, and labor amounted to $333.34. The original purchase price of the headphone was $349.79.
It is disheartening that the headphone failed and the speakers were damaged after only a year of use. This incident raises concerns about the product’s quality. I would rate the Sony WH-1000XM5 at one out of five stars and urge consumers to be aware of this experience.
Sony North America Customer Support - 26 days ago
Hi Danbst, We're sorry to hear about your experience. We understand that your WH-1000XM5 are having issues. For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: One of our technical specialists will call you back within 2 business days. Sincerely, Eliab Sony Social Supportsony.com Originally posted on sony.com
Consistent static
3 out of 5 rating
GreyEels . 1 month ago
Honestly, the XM3 was way better. I went through two XM4 models with malfunctioning sound quality (booming, static, crackling sounds that gradually became louder) while playing music or simply using the noise canceling feature without music.
Sony North America Customer Support - 1 month ago
Hi GreyEels! Thank you for sharing your feedback regarding your experience with the WH-1000XM5 headphones. We sincerely apologize for the issues you've encountered, especially after having gone through two XM4 models with sound quality problems. We understand how frustrating it can be when a product does not fulfill your expectations. We are continuously working to improve our products and your feedback is invaluable in helping us achieve that. If there's anything specific we can do to assist you further or if you would like to discuss this matter in detail, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products and for your feedback. Sincerely, Estefanysony.com Originally posted on sony.com
Great sound terrible build quality
1 out of 5 rating
Gabriel_yyj . 1 month ago
I bought these for my wife for Christmas. She really liked them but after about a year the joint connecting the headband to the ear piece broke. This was just outside the warranty period, so we reviewed some videos to learn it is a common issue and follow some tips (e.g., try plastic weld). That worked for a few weeks, then the side broke, so we did the same thing, then it broke again, hence the duct tape. This was normal household wear, and I definitely would expect better from Sony and this price point. They have setup a service via Microland for headband repair, but that is another $150 and I would sooner put that toward new headphones with a different company.
Sony North America Customer Support - 1 month ago
Hello there, Thanks for letting us know about this situation. We sincerely apologize for the inconveniences. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products. Thanks for considering Sony products. Best regards, DiegoV, Sony North America Customer Supportsony.com Originally posted on sony.com
SONY WH1000XM5-Useless for watching movies.
1 out of 5 rating
PCQ3912 . 2 months ago
Useless for watching movies. Cannot disable Automatic Gain Control -AGC of source signal. Dialogue volume OK but when characters stop talking volume drops to total silence eliminating all critical background sounds and any mood music. Destroys suspension of disbelief pulling viewer out of movie. Volume continuely goes up and down ruining and wasting all the effort and work by the sound engineer.
Gone back to my WIRED Sennheiser headphones.
Sony North America Customer Support - 2 months ago
Thank you for your detailed feedback about your experience watching movies with the WH-1000XM5 headphones. We genuinely appreciate you taking the time to share your concerns regarding audio dynamics, specifically with the perceived Automatic Gain Control (AGC) behavior. Based on available documentation and support resources, the WH-1000XM5 headphones do not have a user-accessible option to disable AGC directly. There is also no indication in the official Sony Help Guides, app settings, or frequently asked questions that would allow users to control or turn off AGC—whether via the Sony | Headphones Connect app or device settings. It’s possible that some of the behaviors you’re experiencing—such as the sudden drop in volume or background ambience—may be linked to features like “Speak-to-Chat” or noise control modes rather than an explicit AGC setting. The Speak-to-Chat function, when enabled, automatically lowers the playback volume when it detects that you are speaking, in order to better hear outside conversations. By default, Speak-to-Chat is turned off, but if you believe it might be activating unintentionally, you can disable it by holding two fingers on the right ear cup until you hear the deactivation voice prompt, or by toggling the setting in the Sony | Headphones Connect app. If you have already checked features like Speak-to-Chat and are still experiencing the issue, you can try to initialize and restart the headset. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html We understand how important a consistent and immersive movie audio experience is, and how frustrating it can be when audio fluctuations disrupt your viewing. If you have not already, please consider ensuring all headphone firmware and the Sony | Headphones Connect app are updated to the latest versions, as occasional improvements to sound processing and customizations can be delivered through updates. If you would like assistance, our support line is always available to help. You can contact them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you again for your honest review. If you have any further questions or details to share, we are here to support you and help you get the most out of your listening experience. Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
Great battery, sound quality, & comfort!!
5 out of 5 rating
nora13 . 2 months ago
Yes, I'd recommend this product.
The best thing about these is the battery life! I use them all the time and only have to charge once a week max. They also charge to full in genuinely 15 minutes which is insane. I bought these almost a year ago now and I am so happy with them. Good quality, durable, good case, very comfortable to wear. They sometimes hurt the top of my head a bit, but only after wearing them for hours on end. Overall, I am very pleased and impressed!
Sony North America Customer Support - 2 months ago
Hi nora13, thank you for sharing your wonderful experience with the WH-1000XM5! It brings us great joy to hear that you are satisfied with their impressive battery life and quick charging capabilities. These headphones are designed for superior sound quality and comfort, making them a perfect companion for long listening sessions. If you're experiencing some discomfort on the top of your head after extended use, we recommend trying a cushioned headband cover or adjusting the fit to help alleviate that pressure. Thanks for choosing Sony! Best regards, Estefanysony.com Originally posted on sony.com
Sony WH-1000XM5 Review – The Perfect Companion
5 out of 5 rating
klwin slot . 2 months ago
Yes, I'd recommend this product.
As someone who enjoys immersive online gaming, especially on platforms like KLWIN Slot, I was looking for a pair of headphones that could match the intensity, clarity, and excitement of fast-paced games like the Color Prediction Game. The Sony WH-1000XM5 has exceeded my expectations on every level.
The noise-canceling feature is top-tier—it blocks out distractions, allowing me to focus entirely on the gameplay and make sharp, accurate predictions. Whether I’m spinning the slots or engaging in the live gaming features of KLWIN, the XM5 delivers crisp audio, deep bass, and a rich soundscape that makes every win feel even more thrilling.
Pairing the WH-1000XM5 with the KLWIN app on my phone was seamless. The Bluetooth connectivity is rock-solid, and the battery life is more than enough for long gaming sessions. Plus, the comfort of these headphones means I can play for hours without fatigue.
If you’re playing on KLWIN Slot Malaysia, especially in the color prediction games where focus and timing matter, I highly recommend upgrading your experience with the Sony WH-1000XM5. It's not just a headphone—it's a game-changer.
https://medium.com/@klwinslot/color-prediction-game-in-klwin-slot-malaysia-ae534f4dcae8
Sony North America Customer Support - 2 months ago
Hi klwin slot, we are thrilled to hear how much the WH-1000XM5 headphones are enhancing your immersive online gaming. It's fantastic to know that the industry-leading noise cancellation and crystal-clear audio with powerful bass are truly elevating your experience, making every win feel even more thrilling. Thanks for choosing Sony. We appreciate you sharing your positive feedback and recommendation! Best regards, Estefanysony.com Originally posted on sony.com
Pricey but worth it.
5 out of 5 rating
3 months ago
Yes, I'd recommend this product.
Noise cancellation is phenomenal. Sound quality is great. A little pricey, but worth it.
Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5 FAQs
Rodgers . Oct 15, 2024
What is the decimal rating at which it actively cancels noise?
Answer from Verizon Customer Support11 months
Visit VZW.com to review the device details and specs. ~Maria