Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5
4.2 out of 5 rating
343 Reviews
The WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones are your new go-to for crystal-clear audio, whether you're jamming out to your favorite tracks or hopping on a call. Thanks to industry-leading noise cancellation, you'll hear every note and word without distractions. The sound quality is mind-blowing, thanks to a new driver and cutting-edge tech like DSEE Extreme. Plus, with up to 30 hours of battery life1, they're built to keep up with your busiest days. Lightweight, ultra-comfortable, and easy to store with a collapsible case, these headphones have it all. Whether you're on the go or just relaxing, you'll be wrapped in comfort and quality for hours. Ready to immerse yourself in sound like never before?
1 Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specs1 Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
Reviews
4.2
4.2 out of 5 rating
343 reviews
81% of reviewers recommend this product.
Terrible product
1 out of 5 rating
Nunya223 . 19 hours ago
This product sucks. I got it for my birthday, app is trash. Attempted to make a Sony account, not actually allowed to. Do not buy.
sony.com Originally posted on sony.com
Will break just over the warranty
1 out of 5 rating
LaurenF . 4 days ago
Do not buy. Way to expensive for such a short lifespan. The plastic casing of the swivel hinge broke 1 year and 2 months in and Sony would not honor the warranty. Once it breaks the headphone will not properly secure to your ear making them ultimately useless. i never worked out in them walked in them. i use them at my desk to listen to music while i work. Don't waste your money.
Sony North America Customer Support - 3 days ago
Hello LaurenF, Thank you for considering Sony products. We sincerely apologize for the inconvenience you’ve experienced with your WH1000XM5 headphones. We completely empathize with your frustration regarding the breakage of the plastic casing on the swivel hinge after just over a year of use. While the warranty typically covers manufacturing defects and not damage from wear over time, we want to support you as much as possible. To assist you further, we recommend contacting our authorized repair partner, Encompass, who can provide repair options that might be more affordable. You can find more information and service options here: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/. Please don’t hesitate to reach out if you need further assistance. Best regards, -Fredsony.com Originally posted on sony.com
Features
- Industry-leading noise cancelling
- Magnificent sound
- Crystal clear hands-free calling
- Up to 30-hour battery life1
- Ultra-comfortable, lightweight design
- Collapsible case made for easy storage
- Intuitive touch control settings
- 1-year limited warranty
SKU#
SKU#
WH1000XM5B
What's in the box
- Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones
- Carrying case
- Headphone cable (approx. 1.2m)
- USB charging cable
- Warranty card
Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5 Reviews
4.2
4.2 out of 5 rating
343 reviews
81% of reviewers recommend this product.
Terrible product
1 out of 5 rating
Nunya223 . 19 hours ago
This product sucks. I got it for my birthday, app is trash. Attempted to make a Sony account, not actually allowed to. Do not buy.
sony.com Originally posted on sony.com
Will break just over the warranty
1 out of 5 rating
LaurenF . 4 days ago
Do not buy. Way to expensive for such a short lifespan. The plastic casing of the swivel hinge broke 1 year and 2 months in and Sony would not honor the warranty. Once it breaks the headphone will not properly secure to your ear making them ultimately useless. i never worked out in them walked in them. i use them at my desk to listen to music while i work. Don't waste your money.
Sony North America Customer Support - 3 days ago
Hello LaurenF, Thank you for considering Sony products. We sincerely apologize for the inconvenience you’ve experienced with your WH1000XM5 headphones. We completely empathize with your frustration regarding the breakage of the plastic casing on the swivel hinge after just over a year of use. While the warranty typically covers manufacturing defects and not damage from wear over time, we want to support you as much as possible. To assist you further, we recommend contacting our authorized repair partner, Encompass, who can provide repair options that might be more affordable. You can find more information and service options here: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/. Please don’t hesitate to reach out if you need further assistance. Best regards, -Fredsony.com Originally posted on sony.com
Horrible. Broke twice within two years.
1 out of 5 rating
Florangel . 1 month ago
I bought these headphones in October of 2024. The left hinge broke in April of 2025. I got it fixed through the official repair center that Sony offers and paid 90 dollars. When I got it back from the repair center, it randomly started turning off while in use. In February of 2026 the same hinge on the same side breaks again. Its not like I'm being rough wuth my headphones. I am very careful with them. If they're so expensive, why do they break so easily? This seems to be a common issue with many people as well. This issue should definitely be addressed.
Sony North America Customer Support - 1 month ago
Hi Florangel, Thank you for reaching out and sharing your experience with us. We are sorry to hear about the repeated issues you’ve encountered with the hinge of your WH-1000XM5 headphones, especially following a previous repair. While we take your feedback seriously as it helps us identify areas for improvement, it is important to clarify that our limited warranty is designed to cover internal manufacturing defects. A broken hinge is classified as physical damage, which falls outside the scope of the standard warranty coverage. We sincerely appreciate you sharing these observations with us. Your comments have been noted and shared with our product development team for future consideration. Thank you for considering Sony! Best regards, Dominicksony.com Originally posted on sony.com
Good audio marred by awful interface
2 out of 5 rating
frustrateduser123 . 1 month ago
I bought based on the Wirecutter review. First off:
Sound quality and noise cancellation: excellent.
So why 2 stars? Everything else about these is extremely frustrating. Can't use while charging. Unintuitive and confusing buttons to turn on, connect to bluetooth, and adjust noise cancellation - after year, I still don't know how to use them (I gave up long ago). "Smart features" are very dumb and auto-enabled: I clear my throat at my desk and music pauses. My default use is plugged in with a wire, no noise cancellation, because the UX of these is so frustrating and continues to frustrate me a year later.
Perhaps someone who enjoys tinkering with smart features in an app would enjoy these, but they've been the most frustrating experience I've ever had with headphones and I regret not returning them after getting them.
Sony North America Customer Support - 1 month ago
Hi there, Thanks so much for taking the time to share this detailed review and for calling out the excellent sound quality and noise cancellation on your WH-1000XM5. We’re really glad those parts are working well for you. We’re also very sorry to hear how frustrating the rest of the experience has been. That’s not what we want for anyone using our products. About not being able to use the headphones while they are charging: this is by design. It helps protect the battery and supports long term performance and safety, which is why audio playback is disabled during charging. The issue where your music pauses when you clear your throat is most likely caused by the Speak‑to‑Chat feature. This listens for your voice so it can pause audio when you start talking. You can turn this feature off, or change how sensitive it is, in the Sony | Sound Connect app. You can also control Speak‑to‑Chat using the touch sensors on the headphones if that’s easier for you. For more details, please see this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536742.html For the Bluetooth connection and noise cancelling controls, our technical support team can walk you through the settings step by step and help you set things up in a simpler way that suits how you use the headphones. Please reach out to them here: https://www.sony.net/support-contact We really appreciate you giving Sony a try and letting us know about your experience. Warm regards, Estefanysony.com Originally posted on sony.com
meh
3 out of 5 rating
emeb . 1 month ago
Sounds fine. Not the best noise canceling. if you are trying to make calls, don’t buy these - the microphone does not function at all. the automatic turn off stopped working and battery power time shortened about six months in so they die constantly if you don’t remember to turn them off immediately.
Sony North America Customer Support - 1 month ago
Hello Emeb, Thank you for considering Sony products. We sincerely apologize for the inconvenience you've experienced with your WH1000XM5 headphones, particularly regarding the microphone functionality during calls, the automatic turn-off feature, and the reduced battery life. We’re glad to hear that the sound quality is good. To help get your device back in working order, we suggest trying the following troubleshooting steps: Check "Auto Power Off" Settings: Open the Sony Headphones Connect app and verify that the "Automatic Power Off" function is enabled. You can find detailed instructions here: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935917.html Call Issues: For microphone and call-related problems, please follow the troubleshooting steps outlined in this guide: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534697.html Reset the Headset: Try resetting the headphones to resolve minor glitches. Instructions are available here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html Initialize the Headset: If resetting doesn’t help, you can initialize the headset to restore factory settings. Learn how here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html Firmware Update: Ensure your headphones are updated to Firmware Version 2.5.1, which includes important fixes. You can download the update here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246 If the issues persist after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, -Fredsony.com Originally posted on sony.com
Arm snapped after just over a year of light use
1 out of 5 rating
1 month ago
I am honestly pretty peeved about this - I paid these headphones off over a year, and as soon as I did and the warranty expired one of the arms cracked and they’re completely unwearable because they don’t fit right anymore. I had the XM3 version of these previously and actually still have them, although the noise canceling no longer works, so I’m really disappointed in the quality of these. Their build is significantly cheaper and less sturdy than their predecessor. And the only option for repair is to send to a third party - who will charge you whether or not they can fix them. I’ve been a big Sony fan for years but I will be switching companies.
Sony North America Customer Support - 1 month ago
Hi there, Thank you for sharing your feedback. We're truly sorry to hear about the trouble with your WH-1000XM5 headphones. Regrettably, damage like this isn’t considered normal wear and tear, so it isn’t covered under the terms of our warranty. We know this isn’t the answer you were hoping for and we're truly sorry we can’t offer a different solution. Right now, the only way to get your headphones repaired is to send them to our parts supplier, Encompass. They’ll be able to assess the damage and let you know the repair options and costs. We really appreciate your feedback and support of Sony over the years. We're sorry again for the situation. Warm regards, Estefanysony.com Originally posted on sony.com
Good sound quality but broke
2 out of 5 rating
K2subra . 1 month ago
I bought this 6 months back and the ear cups broke near the rotating hinge. Its unusable now :(
Sony North America Customer Support - 1 month ago
Hi K2subra, Thank you so much for sharing all the details about what happened with your headphones. We're really sorry to hear that your WH-1000XM5 broke near the hinge. Based on the information you provided, this kind of damage isn’t considered normal wear and tear, so it isn’t covered under the terms of the warranty. We know that’s disappointing and we apologize for any inconvenience this causes. However, we want to help. We’ve partnered with our parts supplier, Encompass, to offer a low-cost repair. This special offer is just for a broken headband on the WH-1000XM5 model and doesn’t apply to other headphone models or different types of issues. Here is Encompass’s contact information so you can reach out to them directly for this repair: Phone: 1-866-835-1146 Email: service@encompass.com Hour of Operations: Monday - Friday: 8:00 am - 6:00 pm EST Thanks for considering Sony headphones and letting us know about this issue. Warm regards, Estefanysony.com Originally posted on sony.com
Sony XM5 Headphone
5 out of 5 rating
Dhaubanjar . 1 month ago
Yes, I'd recommend this product.
I bought this in 2024 and have no any complaints. Sound is awesome and the best part is, of course, the ANC. Headphone is lightweight so I never had any problems with wearing it continuously for 4-5 hours at my work. Battery backup is also awesome.
Sony North America Customer Support - 1 month ago
Hello Dhaubanjar, Thank you for choosing Sony! We're elated to hear that you are enjoying your WH-1000XM5 headphones. It’s wonderful to know that the sound quality, noise cancellation, lightweight design, and battery life are supporting your workday comfortably. Your experience truly highlights the thoughtful engineering that goes into our products, and we appreciate you sharing your positive feedback. Best regards, -Fredsony.com Originally posted on sony.com
Overall Sound Is Amazing
4 out of 5 rating
Halfaziatic . 1 month ago
Yes, I'd recommend this product.
Overall Sound quality is amazing, but flaw with hinge design. Having to send in my headphones for repair after normal use.
Sony North America Support - 1 month ago
Hi Halfaziatic, We are sorry to hear about the issue with your hinge. While we use high-quality materials for the WH-1000XM5, we understand your frustration and are glad you're receiving assistance to restore your headphones soon. Thanks for choosing Sony. Best regards, Eliabsony.com Originally posted on sony.com
Warranty does not cover Ripping Headband
1 out of 5 rating
THtTH . 3 months ago
Have two MX5's and one MX6. Love the sounds and product overall however, Sony's warranty does not cover the headband which ripped. There was no misuse at all.
Sony North America Customer Support - 3 months ago
Hi THtTH, Thanks for your feedback. It's great to hear you love the sound of the XM series. We're genuinely sorry to hear about the headband on your unit. We know how frustrating it is when you take great care of your gear and something like this happens. However, our warranty policy doesn't cover physical damage to the headband material. To help out, we’ve partnered with Encompass to provide low-cost repairs for our customers. Here is their contact info: Phone: 1-866-835-1146 Email: service@encompass.com Hours: Mon-Fri, 8:00 am - 6:00 pm EST We know that isn't the news you were hoping for, but we truly value your support. Thanks for considering Sony. Sincerely, Estefanysony.com Originally posted on sony.com
Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5 FAQs
Rodgers . Oct 15, 2024
What is the decimal rating at which it actively cancels noise?
Answer from Verizon Customer Support1 year
Visit VZW.com to review the device details and specs. ~Maria