Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
4.2 out of 5 rating
491 Reviews
Take your music experience to the next level with the Wireless Noise Canceling Headphones. These industry-leading noise-canceling headphones feature Dual Noise Sensor technology for an immersive listening experience. Adaptive Sound Control provides a personalized listening experience wherever you are. Speak-to-chat technology automatically reduces the volume of your headphones during conversations. Superior call quality with precise voice pick up means you will always be heard. And, wearing detection automatically pauses playback when headphones are removed so you never miss a beat.
Easy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.
All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹
Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.
Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.
Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.
1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsEasy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.
All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹
Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.
Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.
Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.
1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
CA residents: see the California Proposition 65 WARNING
Reviews
4.2
4.2 out of 5 rating
491 reviews
78% of reviewers recommend this product.
Poor
1 out of 5 rating
Ian787 . 10 hours ago
There is an abnormal sound from my headphones. When I walk, I feel something shaking inside them. I even only used it for a month and charged it once
sony.com Originally posted on sony.com
dissapointed, battery malfunctioned in 6 months
2 out of 5 rating
MeliW . 13 days ago
I had high expectations for this product and then one day it stopped charging. The battery malfunctioned in less than 6 months! I tried 6 different chargers, including the one it came with, to no avail!
Sony North America Customer Support - 13 days ago
Hi MeliW, Thank you for sharing your experience with us. We're really sorry to hear that your WH-1000XM4 headphones stopped charging. Here are a few simple steps you can try: 1. Check for any visible damage or debris in the charging port. 2. Try charging the headphones using a different USB port or wall adapter, even if you’ve already tried other chargers. 3. Check if the charging indicator light turns on when you plug them in. If it doesn’t, leave them connected for about 30 minutes and see if the light comes on. 4. If possible, reset your headphones. To do this, press and hold the power and custom buttons at the same time while charging for about 7 seconds. 5. After resetting, try charging them again. If you’ve tried these steps and your headphones still won’t charge, please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony and for letting us know about this issue. Warm regards, Estefanysony.com Originally posted on sony.com
Features
- Industry-leading noise canceling
- Dual Noise Sensor technology
- Up to 30 hours of battery life¹
- 10-minute charge for 5 hours of playback with quick charging¹
- Automatically reduces volume during conversations
- Edge-AI next-level music
- Touch sensor controls
- Superior call quality
- Wearing detection
- Seamless multiple-device pairing
- Adaptive Sound Control
- Updated design with long-lasting comfort
Specs
Dimensions:
- USB Cable Type-C: 7.88 in.
- Audio Cable: 47.24 in.
- Weight: 8.96 oz.
SKU#
SKU#
WH1000XM4S
What's in the box
- Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones Reviews
4.2
4.2 out of 5 rating
491 reviews
78% of reviewers recommend this product.
Poor
1 out of 5 rating
Ian787 . 10 hours ago
There is an abnormal sound from my headphones. When I walk, I feel something shaking inside them. I even only used it for a month and charged it once
sony.com Originally posted on sony.com
dissapointed, battery malfunctioned in 6 months
2 out of 5 rating
MeliW . 13 days ago
I had high expectations for this product and then one day it stopped charging. The battery malfunctioned in less than 6 months! I tried 6 different chargers, including the one it came with, to no avail!
Sony North America Customer Support - 13 days ago
Hi MeliW, Thank you for sharing your experience with us. We're really sorry to hear that your WH-1000XM4 headphones stopped charging. Here are a few simple steps you can try: 1. Check for any visible damage or debris in the charging port. 2. Try charging the headphones using a different USB port or wall adapter, even if you’ve already tried other chargers. 3. Check if the charging indicator light turns on when you plug them in. If it doesn’t, leave them connected for about 30 minutes and see if the light comes on. 4. If possible, reset your headphones. To do this, press and hold the power and custom buttons at the same time while charging for about 7 seconds. 5. After resetting, try charging them again. If you’ve tried these steps and your headphones still won’t charge, please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony and for letting us know about this issue. Warm regards, Estefanysony.com Originally posted on sony.com
Worst sound quality probably in all of history
1 out of 5 rating
15 days ago
I just bought this and I hardly ever return anything, especially not headphones but the sound quality was genuinely atrocious. The headphones themselves are quite small but pretty comfortable, they look good while wearing, but the sound quality is lacking in almost every way. It sounded like a needle piercing every note into my ears. I tried switching the equalizer and it hardly helped at all. They came out with really good headphones for cheaper about a year after these so I recommend the wh-ch720n’s instead of the xm-4’s. They are much more comfortable, have 1000 times better sound quality, and are more affordable. Please don’t waste your money on this.
Sony North America Customer Support - 14 days ago
Hi there, Thanks for sharing your honest feedback about the WH-1000XM4 headphones. We're glad you liked the comfort and look and we truly appreciate that positive input. However, we're really sorry to hear the sound quality disappointed you. We know that great sound is the most important part of the experience and we regret that we missed the mark here. We're here to help and would be happy to provide some troubleshooting steps to get this resolved. -Update your headphones’ firmware using the Sony | Sound Connect app. -Try pairing the headphones with a different device to see if the issue persists. -Also, just to make sure you're getting the best sound, double check that you're using the 'Priority on Sound Quality' setting over the 'Priority on Stable Connection' setting in the app. We want you to be happy with your Sony purchase. If those steps don't help, please feel free to reach out directly to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony. We apologize for your experience Warm regards, Estefanysony.com Originally posted on sony.com
Fall apart in a month, Sony won't help.
1 out of 5 rating
CeeMVee . 16 days ago
I was gifted these in September 2025. Less than a month later, they fell apart. Sony says this is a hardware issue and not covered by warranty.
Sony North America Customer Support - 15 days ago
Thank you for sharing your feedback, CeeMVee. We are truly sorry to hear about the failure of your WH-1000XM4 headphones, especially since they were a gift received so recently. We sincerely apologize for the frustration and disappointment you are experiencing with a premium product falling apart so soon after use. We understand that you've been informed this issue is not covered under the standard warranty. Based on the details provided, we recognize that this type of damage is typically not considered a result of normal wear and tear and is therefore unfortunately outside the terms of our limited warranty. However, we want to help you get back to enjoying your music quickly. We have partnered with our parts supplier, Encompass, to offer a specialized, low-cost repair solution. Please note this specific offer is only for the broken headband on this model and does not cover other headphone issues or other models. You can contact them directly for service: Phone: 1-866-835-1146 Email: service@encompass.com Hours: Monday - Friday: 8:00 am - 6:00 pm EST We appreciate you bringing this to our attention and regret that we were unable to resolve this for you directly under warranty. We hope this repair option provides a quick solution. Best regards, Gus, Sony Social Media Teamsony.com Originally posted on sony.com
Easily the best headphones for Audiophiles
5 out of 5 rating
Anakin M . 26 days ago
Yes, I'd recommend this product.
I bought this years ago and have tried many other headphones and earbuds since, and nothing has compared to these. The sound quality alone puts it in a category above the rest but the noise cancellation solidifies that it’s in a league of its own.
Sony North America Support - 25 days ago
Hi Anakin M, That is fantastic to hear! We are thrilled that the WH-1000XM4 headphones have stood the test of time, and we're especially proud that the superior sound quality and industry-leading noise cancellation continue to deliver an unrivaled experience for you. Thanks for choosing Sony. Best regards, Eliabsony.com Originally posted on sony.com
Super Great Headphones
5 out of 5 rating
DjPuppymonkey . 1 month ago
Yes, I'd recommend this product.
I love these headphones I've had them for about 8 months and easily my favorite thing I own. I'm always using them in almost any environment and they have great noise cancellation. If your curious about them I promise they work great and have awesome features. I love the bone white color way too it looks great and has a fun pop!
Sony North America Support - 1 month ago
Hi there, That is wonderful to hear! We're so glad your WH-1000XM4 headphones have proven to be your favorite item, offering great noise cancellation and awesome features wherever you go. The Bone White color option is definitely a stylish choice! Thanks for choosing Sony. Best regards, Eliabsony.com Originally posted on sony.com
Don’t waste your money
1 out of 5 rating
Sonysucksass69 . 1 month ago
Anytime you clear your throat or cough or sing or even just open your mouth they turn off it is extremely annoying!
Sony North America Customer Support - 1 month ago
Hi there, We're sorry to hear you're running into this issue with your WH-1000XM4 headphones. It sounds like the Speak-to-Chat feature is activating when you don't want it to. This feature is designed to automatically pause your audio when it detects you speaking. The quickest solution is to either turn the feature off or adjust its sensitivity: -Turn Off Speak-to-Chat: The fastest way is to simply hold two fingers to the center of the right ear cup. You'll hear a voice tell you it's been deactivated. -Adjust via the App: For a longer-term fix, we highly recommend diving into the Sony | Sound Connect app on your phone. In the app, look for the Speak-to-Chat setting. You can choose to either toggle the entire feature off, or you can adjust the Voice Detection Sensitivity to "Low" so it won't trigger from minor noises. You can learn more about this on our site. We've added more helpful details at the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html Give that a try! Thanks for considering Sony headphones. Warm regards, Estefanysony.com Originally posted on sony.com
Love that you can switch between NC & Ambient !!
5 out of 5 rating
JessibelleAM . 1 month ago
Yes, I'd recommend this product.
Absolutely love these headphones they're amazing for noise cancellation and the fact that I can switch from noise cancellation to turning on ambient sound for when I'm riding my scooter or walking or biking so I can still hear what's going on around me but then I can also choose to my noise cancellation turned on if I feel like just listen to music the sound is amazing and I love that I can download the app and adjust the settings to exactly the way I like them so any makes the best headphones!!
Sony North America Customer Support - 1 month ago
Hi JessibelleAM! Thank you so much for sharing your feedback with us. It is fantastic to know how much you appreciate the WH-1000XM4 headphones. We're really happy to hear that the seamless switch between noise cancellation and ambient sound modes fits perfectly with your active lifestyle. The ability to customize your listening experience through the app truly sets these headphones apart, offering you control and exceptional sound quality wherever you go. We appreciate you choosing Sony! Best regards, Estefanysony.com Originally posted on sony.com
XM4
5 out of 5 rating
Neuk . 1 month ago
Yes, I'd recommend this product.
really great headphones I can go for a long time wearing them without them feeling uncomfortable.
Sony North America Customer Support - 1 month ago
Hi Neuk, It brings us great satisfaction to hear that you can wear your WH-1000XM4 headphones for a long time without discomfort! We specifically designed them for that all-day comfort, so your feedback means a lot to us. Thanks you for choosing Sony and enjoy your music! Regards, Dominicksony.com Originally posted on sony.com
The Best experience
5 out of 5 rating
Potecool . 2 months ago
Yes, I'd recommend this product.
The best experience. The audio quality is the best one. Better than apple headphones or airpods
Sony North America Customer Support - 2 months ago
Thank you for your incredible review, Potecool! We are absolutely thrilled to hear that your WH-1000XM4 headphones are giving you the best experience and the best audio quality! It’s a fantastic compliment that you feel our sound quality surpasses the competition. We engineered these headphones to deliver premium, rich, and detailed audio, and your feedback is a wonderful validation of that effort. Thank you again for choosing Sony for your superior listening experience! Best regards, Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones FAQs
Daniel . Oct 27, 2025
What is the rectangle thing inside the left earphone of the wh-1000xm4 headphones
Answer from Verizon Customer Support2 months
It's a proximity sensor that detects when you are wearing the headphones. -Will
Alex . Sep 30, 2025
What color is combined with the black
Answer from Verizon Customer Support3 months
Just Black with Gold Writing -Jaquetta
FatherofYoda . Sep 8, 2024
How is the quality of the sound produced by this unit's microphone when on phone calls? Does the other person complain about the sound quality...?
Answer from Verizon Customer Support1 year
Sound quality on mics is comparable to other on ear headphones. ~Peter
Daniel . Jun 11, 2024
Are these the XM5?
Answer from Verizon Customer Support1 year
These are the previous model, the XM4s. ~Peter
Loddie . Jul 7, 2023
Will these connect to a Samsung smart TV?
Answer from Verizon Customer Support2 years
Pairing Bluetooth headphones and hearing aids to a Samsung TV can be done in a few steps, depending on your TV model. More information here: https://www.samsung.com/us/support/answer/ANS00085342/ https://www.verizon.com/products/sony-wireless-noise-canceling-over-the-ear-headphones/ ~Maria
Valverde4 . Apr 21, 2021
Will these work with note 10 plus and note 20 ultra?
Answer from Verizon Customer Support4 years
Yes, they're compatiable.