Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
4.2 out of 5 rating
458 Reviews
Take your music experience to the next level with the Wireless Noise Canceling Headphones. These industry-leading noise-canceling headphones feature Dual Noise Sensor technology for an immersive listening experience. Adaptive Sound Control provides a personalized listening experience wherever you are. Speak-to-chat technology automatically reduces the volume of your headphones during conversations. Superior call quality with precise voice pick up means you will always be heard. And, wearing detection automatically pauses playback when headphones are removed so you never miss a beat.
Easy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.
All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹
Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.
Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.
Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.
1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsEasy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.
All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹
Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.
Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.
Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.
1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
CA residents: see the California Proposition 65 WARNING
Reviews
4.2
4.2 out of 5 rating
458 reviews
79% of reviewers recommend this product.
Unreliable performance, returning after short use
1 out of 5 rating
csbm . 1 day ago
I used the headphones for a couple of days and faced a few issues that prevented me from using them conveniently, so I am returning them.
First, the positives:
- The sound quality is good (not outstanding but on par with competitors).
- They are comfortable, though a bit tight – you can get a headache after using them for a couple of hours.
- The mobile app has a pretty good design and is easy to use.
So, in general, if not for the issues I describe below, this would be a really good product that I would like to continue using.
Now, the negatives:
- Bluetooth connectivity is not stable – sometimes the headphones disconnect from source devices (they can also randomly disconnect and reconnect). This happened to me several times a day, which has never occurred with other ANC headphones I have used over the last eight years.
- Sometimes the headphones just turn off on their own (Automatic Power Off is disabled).
- Latency – most of the time it is okay, and you will not really notice it, but occasionally it spikes to nearly 2 seconds, which makes the headphones basically unusable, especially for watching videos. It seems to fix itself by turning the headphones off and on again, but such a user experience is really inconvenient.
- (The biggest issue) Pitch drift, which happened several times – at some point, the headphones start lowering the pitch of the audio (everything sounds a couple of steps lower, as if a pitch shifter effect is applied in real time). This also seems to fix after turning the headphones off and on (just reconnecting to the source device doesn't help), but I personally find this completely unacceptable.
I did some research online before returning the headphones, hoping there might be ways to fix these issues, but unfortunately that's not the case. Other people complain about similar problems, and there is no workaround except turning them off and on or resetting them. It is quite sad, because as I mentioned, I would like to keep using them, but these issues are a clear deal-breaker for me.
PS I believe the hardware is probably solid, but the buggy software/firmware makes the headphones perform very poorly (I was using the latest available version, 2.9.0).
sony.com Originally posted on sony.com
The best headphones
5 out of 5 rating
Fordt . 2 days ago
Yes, I'd recommend this product.
The only thing I will complain about is my headphones. Will stop playing music when I get a notification.
Sony North America Customer Support - 1 day ago
Hi Fordt! Thank you for your positive feedback on the WH-1000XM5 headphones! It makes us really happy to hear that they are the best headphones you've ever had. Regarding the issue you mentioned, where the headphones stop playing music when you receive a notification, this is related to the "Speak-to-Chat" feature. This feature can be handy but might cause interruptions in noisy environments. You can deactivate/activate it by holding the touchpad with two fingers. If the problem persists, please contact us at socialsupport@am.sony.com, providing your name, username, model number, a description of the issue, and your telephone number. We are here to assist you further. Thank you for choosing Sony! Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
Features
- Industry-leading noise canceling
- Dual Noise Sensor technology
- Up to 30 hours of battery life¹
- 10-minute charge for 5 hours of playback with quick charging¹
- Automatically reduces volume during conversations
- Edge-AI next-level music
- Touch sensor controls
- Superior call quality
- Wearing detection
- Seamless multiple-device pairing
- Adaptive Sound Control
- Updated design with long-lasting comfort
Specs
Dimensions:
- USB Cable Type-C: 7.88 in.
- Audio Cable: 47.24 in.
- Weight: 8.96 oz.
SKU#
SKU#
WH1000XM4S
What's in the box
- Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones Reviews
4.2
4.2 out of 5 rating
458 reviews
79% of reviewers recommend this product.
Unreliable performance, returning after short use
1 out of 5 rating
csbm . 1 day ago
I used the headphones for a couple of days and faced a few issues that prevented me from using them conveniently, so I am returning them.
First, the positives:
- The sound quality is good (not outstanding but on par with competitors).
- They are comfortable, though a bit tight – you can get a headache after using them for a couple of hours.
- The mobile app has a pretty good design and is easy to use.
So, in general, if not for the issues I describe below, this would be a really good product that I would like to continue using.
Now, the negatives:
- Bluetooth connectivity is not stable – sometimes the headphones disconnect from source devices (they can also randomly disconnect and reconnect). This happened to me several times a day, which has never occurred with other ANC headphones I have used over the last eight years.
- Sometimes the headphones just turn off on their own (Automatic Power Off is disabled).
- Latency – most of the time it is okay, and you will not really notice it, but occasionally it spikes to nearly 2 seconds, which makes the headphones basically unusable, especially for watching videos. It seems to fix itself by turning the headphones off and on again, but such a user experience is really inconvenient.
- (The biggest issue) Pitch drift, which happened several times – at some point, the headphones start lowering the pitch of the audio (everything sounds a couple of steps lower, as if a pitch shifter effect is applied in real time). This also seems to fix after turning the headphones off and on (just reconnecting to the source device doesn't help), but I personally find this completely unacceptable.
I did some research online before returning the headphones, hoping there might be ways to fix these issues, but unfortunately that's not the case. Other people complain about similar problems, and there is no workaround except turning them off and on or resetting them. It is quite sad, because as I mentioned, I would like to keep using them, but these issues are a clear deal-breaker for me.
PS I believe the hardware is probably solid, but the buggy software/firmware makes the headphones perform very poorly (I was using the latest available version, 2.9.0).
sony.com Originally posted on sony.com
The best headphones
5 out of 5 rating
Fordt . 2 days ago
Yes, I'd recommend this product.
The only thing I will complain about is my headphones. Will stop playing music when I get a notification.
Sony North America Customer Support - 1 day ago
Hi Fordt! Thank you for your positive feedback on the WH-1000XM5 headphones! It makes us really happy to hear that they are the best headphones you've ever had. Regarding the issue you mentioned, where the headphones stop playing music when you receive a notification, this is related to the "Speak-to-Chat" feature. This feature can be handy but might cause interruptions in noisy environments. You can deactivate/activate it by holding the touchpad with two fingers. If the problem persists, please contact us at socialsupport@am.sony.com, providing your name, username, model number, a description of the issue, and your telephone number. We are here to assist you further. Thank you for choosing Sony! Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
Bluetooth sucks
1 out of 5 rating
Wannabe lisener . 11 days ago
I bought these a couple of years ago. They were good. But now they won't pair with anything. Dissapointed
Sony North America Customer Support - 11 days ago
Hi Wannabe lisener, Thank you for reaching out. We're truly sorry to hear that you're having connectivity issues with your headphones. We're here to help. To troubleshoot this issue, follow these steps: - When connecting to a device, ensure you are selecting the model name without the "LE_" prefix. Wait a few seconds for the correct model name (WH-1000XM4) to appear. - Disconnect any devices you no longer wish to connect. If the headphones are already connected to another device, that could prevent new connections. - Initialize the headphones: Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. Detailed instructions can be found here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html Your unit comes with a 1-year warranty. If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a Sony customer and for bringing this to our attention. Best regards, Stephaniesony.com Originally posted on sony.com
Not Compatible w/ Newer I-Phone
1 out of 5 rating
TeeTee71 . 1 month ago
I selected these headphones to use while I take my daily walks. I was so happy to receive them today only to be totally disappointed because I can’t get them to pair with my IPhone 15 Pro Max
Sony North America Customer Support - 1 month ago
Hello there, Thank you for choosing Sony. We sincerely apologize for the challenges you're facing while trying to connect your iPhone 15 Pro Max via Bluetooth. To successfully establish a connection with any device, we suggest activating pairing mode on your headset. Begin by turning on the headset, then press and hold the power button for about 5 seconds to manually enter pairing mode. You will see the blue indicator light flash twice in quick succession, and a voice prompt will announce "Pairing." At this point, you should be able to connect via Bluetooth without any issues. We’re sharing this link so you can follow the detailed steps: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534731.html?search=pairing Best regards, -Fredsony.com Originally posted on sony.com
Favorite pair of headphones!
5 out of 5 rating
Charlie456 . 1 month ago
Yes, I'd recommend this product.
I love these headphones! I wear them for working out and walking/jogging. I wanted a pair that went all the way over my ear to not bother my cartilage piercings, and these do the trick. They also fit comfortably if I wear my glasses with them. I had my first pair stolen, but did not hesitate to repurchase. The sound quality is amazing and I’ve never had technical issues. The worst thing about them is they are a little big and will sometimes slide around if I am doing an intense workout, but it doesn’t bother me to reposition them. I think they are worth the price. I’ve had my second pair for 3+ years now and have no damage to them. I can easily clean them with a Clorox wipe to disinfect (probably not recommended, but again I haven’t had issues). I recommend the black pair. My friend has the cream colored ones and the ear cushions have gotten much dirtier over the years.
Sony North America Costumer Support - 1 month ago
Hello Charlie456! Thank you for the five-star rating of the WH-1000XM4! We're thrilled to hear that you can wear them comfortably, even with your glasses, without any discomfort. We're also truly sorry to learn that your first pair was stolen. We sincerely appreciate your decision to choose Sony once again, as it confirms you enjoyed the headset's sound quality and comfortable design. My best regards. -Jennsony.com Originally posted on sony.com
Bluetooth issues
1 out of 5 rating
Teffymarmol . 1 month ago
The headphones keep disconnecting they are give to many issues
Sony North America Costumer Support - 1 month ago
Hello Teffymarmol, We apologize for the issue you're facing with the XM4 Bluetooth connectivity. Please make sure that your headphones software is up to date. Also, remember to set the priority of the Bluetooth connection, you can check this link to know how to do it: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548871.html If the issue persist, feel free to reach out to us at socialsupport@am.sony.com, including your name, username, issue, model number, and telephone number. We'll be ready to help you. Regards, -Jennsony.com Originally posted on sony.com
Best bang for your buck
5 out of 5 rating
stylebendernut . 2 months ago
Yes, I'd recommend this product.
I bought these right before I started my junior year of high school in 2023. All throughout then until now they have been nothing but the absolute greatest. The sound control app that lets you personally configure your own sound is an absolute marvel. Congrats, Sony! Unfortunately, the battery did fail on me but after heavy use during multiple hour long workout sessions it was expected. I will be purchasing another pair today. I recommend you do the same.
Sony North America Customer Support - 2 months ago
Hi stylebendernut, we're glad you like our industry-leading noise canceling headphones. We're sorry to hear about what happened to your old unit. We have our Support team that is always happy to assist. If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for trusting Sony! ~Earlsony.com Originally posted on sony.com
Falls apart at 2 years old
1 out of 5 rating
Blackthstle . 2 months ago
My wife bought comparable model called WH H910N a few years ago. Literally falling apart at the seams. Sony only gives one year warranty. At about 2 years this happens. Unacceptable. Poor workmanship. Would not recommend Sony headphones to anyone. I have Sennheiser headphones that are 20 years old that are better build quality.
Sony North America Customer Support - 2 months ago
Hi Blackthstle, We are sorry to hear that you are experiencing issues with your Sony WH910N headphones. May we contact you to help? If so, please send us an email at socialsupport@am.sony.com with the following: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Carlsony.com Originally posted on sony.com
Jazz microphone
5 out of 5 rating
ElvisJ 1956 . 3 months ago
Yes, I'd recommend this product.
Excellence products ✨️ I'm still experiencing the best 👌 sounds 👌 I think 🤔 it's awesome and great 🔊. Really appreciate the quality of the noise cancelation experiencing 😀
Sony North America Customer Support - 2 months ago
Hi ElvisJ 1956, we're glad you like our product. Thanks for choosing Sony. ~Earlsony.com Originally posted on sony.com
By far the best headphones I have ever owned
5 out of 5 rating
Eddie666 . 3 months ago
Yes, I'd recommend this product.
By far the best headphones I have ever owned! I'm so happy I purchased these headphones I will never buy another brand without first trying what Sony has after I purchased these I'm so happy with them I never take them off... Thanks Sony for the awesome product
Sony North America Customer Support - 3 months ago
Hi Eddie666, Thanks for the 5-star rating! We're glad you like your new headphones . Enjoy and thanks for choosing Sony. -Craigsony.com Originally posted on sony.com
Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones FAQs
FatherofYoda . Sep 8, 2024
How is the quality of the sound produced by this unit's microphone when on phone calls? Does the other person complain about the sound quality...?
Answer from Verizon Customer Support8 months
Sound quality on mics is comparable to other on ear headphones. ~Peter
Daniel . Jun 11, 2024
Are these the XM5?
Answer from Verizon Customer Support11 months
These are the previous model, the XM4s. ~Peter
Loddie . Jul 7, 2023
Will these connect to a Samsung smart TV?
Answer from Verizon Customer Support1 year
Pairing Bluetooth headphones and hearing aids to a Samsung TV can be done in a few steps, depending on your TV model. More information here: https://www.samsung.com/us/support/answer/ANS00085342/ https://www.verizon.com/products/sony-wireless-noise-canceling-over-the-ear-headphones/ ~Maria
Valverde4 . Apr 21, 2021
Will these work with note 10 plus and note 20 ultra?
Answer from Verizon Customer Support4 years
Yes, they're compatiable.