Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
4.2 out of 5 rating
497 Reviews
Color
Black
Free returns within 30 days.Details
Get it fast
Select shipping options at checkout. Subject to eligibility.Details
Free 2 Day Shipping
Free Express Pickup
Select a store store selected
Take your music experience to the next level with the Wireless Noise Canceling Headphones. These industry-leading noise-canceling headphones feature Dual Noise Sensor technology for an immersive listening experience. Adaptive Sound Control provides a personalized listening experience wherever you are. Speak-to-chat technology automatically reduces the volume of your headphones during conversations. Superior call quality with precise voice pick up means you will always be heard. And, wearing detection automatically pauses playback when headphones are removed so you never miss a beat.
Easy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.
All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹
Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.
Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.
Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.
1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsEasy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.
All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹
Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.
Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.
Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.
1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
CA residents: see the California Proposition 65 WARNING
Reviews
4.2
4.2 out of 5 rating
497 reviews
78% of reviewers recommend this product.
Great sound poor software
3 out of 5 rating
Inorod . 21 hours ago
Hardware is nice. Soft plush leather ear cups comfortable and great sound. App , blue tooth connectivity not so much
sony.com Originally posted on sony.com
My Favorite Purchase Ever!!
5 out of 5 rating
ocean127 . 1 day ago
Yes, I'd recommend this product.
these are genuinely the best purchase i have ever made. as a college student, the noise cancelling is amazing for drowning out unwanted noise while studying or even just for a kitchen dance party. they have superior sound quality and i love them so dearly!
Sony North America Customer Support - 14 hours ago
Hi ocean127! Thank you so much for your wonderful feedback! We are really happy to hear that the WH-1000XM4 headphones have made such a difference for you. We appreciate you choosing Sony! Best regards, Estefanysony.com Originally posted on sony.com
Features
- Industry-leading noise canceling
- Dual Noise Sensor technology
- Up to 30 hours of battery life¹
- 10-minute charge for 5 hours of playback with quick charging¹
- Automatically reduces volume during conversations
- Edge-AI next-level music
- Touch sensor controls
- Superior call quality
- Wearing detection
- Seamless multiple-device pairing
- Adaptive Sound Control
- Updated design with long-lasting comfort
Specs
Dimensions:
- USB Cable Type-C: 7.88 in.
- Audio Cable: 47.24 in.
- Weight: 8.96 oz.
SKU#
SKU#
WH1000XM4B
What's in the box
- Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones Reviews
4.2
4.2 out of 5 rating
497 reviews
78% of reviewers recommend this product.
Great sound poor software
3 out of 5 rating
Inorod . 21 hours ago
Hardware is nice. Soft plush leather ear cups comfortable and great sound. App , blue tooth connectivity not so much
sony.com Originally posted on sony.com
My Favorite Purchase Ever!!
5 out of 5 rating
ocean127 . 1 day ago
Yes, I'd recommend this product.
these are genuinely the best purchase i have ever made. as a college student, the noise cancelling is amazing for drowning out unwanted noise while studying or even just for a kitchen dance party. they have superior sound quality and i love them so dearly!
Sony North America Customer Support - 14 hours ago
Hi ocean127! Thank you so much for your wonderful feedback! We are really happy to hear that the WH-1000XM4 headphones have made such a difference for you. We appreciate you choosing Sony! Best regards, Estefanysony.com Originally posted on sony.com
Does not work while using power tools
1 out of 5 rating
Hahgsbjsk . 8 days ago
Doesn't work while using power tools… which is the reason i purchased them. Even tried adjusting the setting with the app.
Sony North America Customer Support - 7 days ago
Hello Hahgsbjsk, Thank you for considering Sony products. We apologize for the inconvenience you're experiencing with your WH-1000XM4 headphones not fully reducing noise from power tools. While these headphones are designed to cancel ambient noise effectively, their performance can vary depending on the frequency and intensity of sounds. The noise-canceling feature works best with low-frequency noises, such as those from airplanes or trains, but may be less effective against higher-frequency sounds like power tools. If you haven’t already, please make sure the "Focus on Voice" setting is turned off in the app, as it can allow some mid-to-high frequency sounds to pass through. Also, verify that Adaptive Sound Control is disabled to prevent the noise-canceling level from adjusting while you’re moving or working. For detailed instructions, please visit: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548866.html Best regards, -Fredsony.com Originally posted on sony.com
Sony Wireless headphones
5 out of 5 rating
Bitange . 9 days ago
Yes, I'd recommend this product.
I bought this a few years ago and I am so happy having and using them.
Sony North America Customer Support - 7 days ago
Hi Bitange! Thanks for sharing your review! It is fantastic to know that you’ve been loving your WH-1000XM4 headphones for a few years now. Thank you for putting your trust in Sony! Best regards, Estefanysony.com Originally posted on sony.com
Why would you do this.
2 out of 5 rating
Zamenia . 13 days ago
I got these headphones for Christmas, and I'm extremely disappointed. The sound quality is good. The Battery life is great. The noise cancelling is superb. However, my biggest gripe is also it's biggest weakness. The touch controls. What the hell is that? My 70 dollar Raycons which I bought 3 years ago, have dedicated buttons for volume control and song skipping. I'm in a situation where I cannot access my phone for volume control, so I have to rely on the headphones to adjust the volume quickly. To go from max volume to the lowest with this stupid touch sensor takes about 10 entire seconds. Not only that, but I can't sleep with these due to the sensor. Putting it against anything makes it freakout and start doing random stuff. These are pretty good sounding headphones, but I would never try to use them in public due to how much this touch panel is either unresponsive, slow, or just generally clunky.
Sony North America Customer Support - 13 days ago
Hello Zamenia, Thank you for considering Sony products. We’re delighted to hear your positive feedback on the WH-1000XM4 headphones’ sound quality, battery life, and noise cancelling features. We apologize for the inconvenience caused by the touch controls and sensitivity issues you’ve experienced. We understand how these challenges can affect your user experience, especially when adjusting volume quickly or using the headphones to rest. To help improve touch sensor responsiveness, please consider the following: Ensure Proper Contact: The touch sensor is on the flat surface of the right earcup. Make sure your finger fully contacts this area while operating. More details: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html Wear the Headphones Correctly: Proper positioning of the earcups and adjustment of the headband are essential for optimal touch control function. More details: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html Adjust Touch Control Settings: Customize touch functions via the Sony | Headphones Connect app to enhance responsiveness. Instructions here: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935904.html If these steps don’t resolve the issue, please contact our support team for further assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones We appreciate your feedback and are committed to improving your experience. Best regards, -Fredsony.com Originally posted on sony.com
🔥🔥🔥
5 out of 5 rating
Bavant . 15 days ago
These are by far may favorite headphones to the point I ordered a backup pair.
Sony North America Customer Support - 14 days ago
Hello Bavant, Thank you for choosing Sony! We couldn't be happier to hear that the WH-1000XM4 headphones have become your favorite to the extent of ordering a backup pair. It’s truly rewarding to know our product delivers such a great experience that you want to keep it close. Best regards, -Fredsony.com Originally posted on sony.com
Poor
1 out of 5 rating
Ian787 . 20 days ago
There is an abnormal sound from my headphones. When I walk, I feel something shaking inside them. I even only used it for a month and charged it once
Sony North America Support - 19 days ago
Hi Ian787, We are sorry to hear about the abnormal sound in your WH-1000XM4. Please try turning off "Noise Canceling" and "Ambient Sound Control" in the Sony | Headphones Connect app to see if the sound persists, as walking vibrations can sometimes cause feedback in these modes. Additionally, ensure your firmware is updated to the latest version and try a factory reset; however, since you feel a physical shaking inside, this may indicate a loose component or a hardware issue covered under your warranty. Please contact our official support team or visit an authorized service center for an inspection: https://us.esupport.sony.com/support/s/support-contact?language=en_US. Thanks for choosing Sony. Best regards, Eliabsony.com Originally posted on sony.com
dissapointed, battery malfunctioned in 6 months
2 out of 5 rating
MeliW . 1 month ago
I had high expectations for this product and then one day it stopped charging. The battery malfunctioned in less than 6 months! I tried 6 different chargers, including the one it came with, to no avail!
Sony North America Customer Support - 1 month ago
Hi MeliW, Thank you for sharing your experience with us. We're really sorry to hear that your WH-1000XM4 headphones stopped charging. Here are a few simple steps you can try: 1. Check for any visible damage or debris in the charging port. 2. Try charging the headphones using a different USB port or wall adapter, even if you’ve already tried other chargers. 3. Check if the charging indicator light turns on when you plug them in. If it doesn’t, leave them connected for about 30 minutes and see if the light comes on. 4. If possible, reset your headphones. To do this, press and hold the power and custom buttons at the same time while charging for about 7 seconds. 5. After resetting, try charging them again. If you’ve tried these steps and your headphones still won’t charge, please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony and for letting us know about this issue. Warm regards, Estefanysony.com Originally posted on sony.com
Worst sound quality probably in all of history
1 out of 5 rating
1 month ago
I just bought this and I hardly ever return anything, especially not headphones but the sound quality was genuinely atrocious. The headphones themselves are quite small but pretty comfortable, they look good while wearing, but the sound quality is lacking in almost every way. It sounded like a needle piercing every note into my ears. I tried switching the equalizer and it hardly helped at all. They came out with really good headphones for cheaper about a year after these so I recommend the wh-ch720n’s instead of the xm-4’s. They are much more comfortable, have 1000 times better sound quality, and are more affordable. Please don’t waste your money on this.
Sony North America Customer Support - 1 month ago
Hi there, Thanks for sharing your honest feedback about the WH-1000XM4 headphones. We're glad you liked the comfort and look and we truly appreciate that positive input. However, we're really sorry to hear the sound quality disappointed you. We know that great sound is the most important part of the experience and we regret that we missed the mark here. We're here to help and would be happy to provide some troubleshooting steps to get this resolved. -Update your headphones’ firmware using the Sony | Sound Connect app. -Try pairing the headphones with a different device to see if the issue persists. -Also, just to make sure you're getting the best sound, double check that you're using the 'Priority on Sound Quality' setting over the 'Priority on Stable Connection' setting in the app. We want you to be happy with your Sony purchase. If those steps don't help, please feel free to reach out directly to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony. We apologize for your experience Warm regards, Estefanysony.com Originally posted on sony.com
Fall apart in a month, Sony won't help.
1 out of 5 rating
CeeMVee . 1 month ago
I was gifted these in September 2025. Less than a month later, they fell apart. Sony says this is a hardware issue and not covered by warranty.
Sony North America Customer Support - 1 month ago
Thank you for sharing your feedback, CeeMVee. We are truly sorry to hear about the failure of your WH-1000XM4 headphones, especially since they were a gift received so recently. We sincerely apologize for the frustration and disappointment you are experiencing with a premium product falling apart so soon after use. We understand that you've been informed this issue is not covered under the standard warranty. Based on the details provided, we recognize that this type of damage is typically not considered a result of normal wear and tear and is therefore unfortunately outside the terms of our limited warranty. However, we want to help you get back to enjoying your music quickly. We have partnered with our parts supplier, Encompass, to offer a specialized, low-cost repair solution. Please note this specific offer is only for the broken headband on this model and does not cover other headphone issues or other models. You can contact them directly for service: Phone: 1-866-835-1146 Email: service@encompass.com Hours: Monday - Friday: 8:00 am - 6:00 pm EST We appreciate you bringing this to our attention and regret that we were unable to resolve this for you directly under warranty. We hope this repair option provides a quick solution. Best regards, Gus, Sony Social Media Teamsony.com Originally posted on sony.com
Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones FAQs
Daniel . Oct 27, 2025
What is the rectangle thing inside the left earphone of the wh-1000xm4 headphones
Answer from Verizon Customer Support2 months
It's a proximity sensor that detects when you are wearing the headphones. -Will
Alex . Sep 30, 2025
What color is combined with the black
Answer from Verizon Customer Support3 months
Just Black with Gold Writing -Jaquetta
FatherofYoda . Sep 8, 2024
How is the quality of the sound produced by this unit's microphone when on phone calls? Does the other person complain about the sound quality...?
Answer from Verizon Customer Support1 year
Sound quality on mics is comparable to other on ear headphones. ~Peter
Daniel . Jun 11, 2024
Are these the XM5?
Answer from Verizon Customer Support1 year
These are the previous model, the XM4s. ~Peter
Loddie . Jul 7, 2023
Will these connect to a Samsung smart TV?
Answer from Verizon Customer Support2 years
Pairing Bluetooth headphones and hearing aids to a Samsung TV can be done in a few steps, depending on your TV model. More information here: https://www.samsung.com/us/support/answer/ANS00085342/ https://www.verizon.com/products/sony-wireless-noise-canceling-over-the-ear-headphones/ ~Maria
Valverde4 . Apr 21, 2021
Will these work with note 10 plus and note 20 ultra?
Answer from Verizon Customer Support4 years
Yes, they're compatiable.