Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
4.2 out of 5 rating
482 Reviews
Take your music experience to the next level with the Wireless Noise Canceling Headphones. These industry-leading noise-canceling headphones feature Dual Noise Sensor technology for an immersive listening experience. Adaptive Sound Control provides a personalized listening experience wherever you are. Speak-to-chat technology automatically reduces the volume of your headphones during conversations. Superior call quality with precise voice pick up means you will always be heard. And, wearing detection automatically pauses playback when headphones are removed so you never miss a beat.
Easy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.
All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹
Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.
Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.
Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.
1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
All specsEasy to use.
Touch sensors built into the earcup allow you to play, pause, skip tracks, control volume, activate your voice assistant and answer phone calls.
All-day battery life.
With up to 30 hours of battery life, these headphones will outlast even your longest playlist. And, if you're running low, quick charging means a 10-minute charge will give you 5 hours of playback.¹
Enhance your music.
Take your music to the next level with Edge-AI. Edge-AI analyzes your music in real-time to rebuild audio that may have been lost during digital compression for a fuller, richer sound.
Multiple device pairing.
Wireless Noise Canceling Headphones pair seamlessly with multiple devices, to make swapping from your phone to your laptop a breeze.
Long-lasting comfort.
The updated headphone design relieves pressure on the top of your head, for long-lasting comfort through all-gaming or a long day at work.
1. Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.
CA residents: see the California Proposition 65 WARNING
Reviews
4.2
4.2 out of 5 rating
482 reviews
79% of reviewers recommend this product.
The Best experience
5 out of 5 rating
Potecool . 1 day ago
Yes, I'd recommend this product.
The best experience. The audio quality is the best one. Better than apple headphones or airpods
Sony North America Customer Support - 16 hours ago
Thank you for your incredible review, Potecool! We are absolutely thrilled to hear that your WH-1000XM4 headphones are giving you the best experience and the best audio quality! It’s a fantastic compliment that you feel our sound quality surpasses the competition. We engineered these headphones to deliver premium, rich, and detailed audio, and your feedback is a wonderful validation of that effort. Thank you again for choosing Sony for your superior listening experience! Best regards, Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
WH-1000XM4 — Where Sound Builds Intelligence
5 out of 5 rating
AdiZen . 9 days ago
Yes, I'd recommend this product.
These headphones deliver more than just silence — they create a space for clarity. The noise canceling is adaptive and immersive, with pressure optimization that makes flights feel like floating. The soundstage is rich and multidimensional, with Sony’s 8D surround effect adding depth and motion to music and media.
The customizable AI button is a standout. Whether linked to Google Assistant, Alexa, or Gemini AI, it transforms the headset into a responsive, voice-driven interface. It doesn’t just play music — it listens, learns, and adapts.
A brilliant fusion of audio engineering and intelligent design.
Sony North America Customer Support - 8 days ago
Thank you for this exceptional and insightful review, AdiZen! We are absolutely thrilled to hear that your WH-1000XM4 headphones are delivering a listening experience that goes beyond expectations, creating a "space for clarity." It's incredibly rewarding to know that you find the adaptive and immersive Noise Canceling so effective, especially with the pressure optimization that enhances your travel experience. Your appreciation for the sound quality—describing the soundstage as rich and multidimensional—is fantastic validation of our audio engineering efforts. We are also delighted that you consider the customizable AI button a standout feature. We designed it to be a truly responsive, voice-driven interface that not only plays music but also listens, learns, and adapts to your needs. Thank you again for your strong recommendation and for recognizing the XM4 as a "brilliant fusion of audio engineering and intelligent design." Best regards, Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
Features
- Industry-leading noise canceling
- Dual Noise Sensor technology
- Up to 30 hours of battery life¹
- 10-minute charge for 5 hours of playback with quick charging¹
- Automatically reduces volume during conversations
- Edge-AI next-level music
- Touch sensor controls
- Superior call quality
- Wearing detection
- Seamless multiple-device pairing
- Adaptive Sound Control
- Updated design with long-lasting comfort
Specs
Dimensions:
- USB Cable Type-C: 7.88 in.
- Audio Cable: 47.24 in.
- Weight: 8.96 oz.
SKU#
SKU#
WH1000XM4S
What's in the box
- Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones Reviews
4.2
4.2 out of 5 rating
482 reviews
79% of reviewers recommend this product.
The Best experience
5 out of 5 rating
Potecool . 1 day ago
Yes, I'd recommend this product.
The best experience. The audio quality is the best one. Better than apple headphones or airpods
Sony North America Customer Support - 16 hours ago
Thank you for your incredible review, Potecool! We are absolutely thrilled to hear that your WH-1000XM4 headphones are giving you the best experience and the best audio quality! It’s a fantastic compliment that you feel our sound quality surpasses the competition. We engineered these headphones to deliver premium, rich, and detailed audio, and your feedback is a wonderful validation of that effort. Thank you again for choosing Sony for your superior listening experience! Best regards, Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
WH-1000XM4 — Where Sound Builds Intelligence
5 out of 5 rating
AdiZen . 9 days ago
Yes, I'd recommend this product.
These headphones deliver more than just silence — they create a space for clarity. The noise canceling is adaptive and immersive, with pressure optimization that makes flights feel like floating. The soundstage is rich and multidimensional, with Sony’s 8D surround effect adding depth and motion to music and media.
The customizable AI button is a standout. Whether linked to Google Assistant, Alexa, or Gemini AI, it transforms the headset into a responsive, voice-driven interface. It doesn’t just play music — it listens, learns, and adapts.
A brilliant fusion of audio engineering and intelligent design.
Sony North America Customer Support - 8 days ago
Thank you for this exceptional and insightful review, AdiZen! We are absolutely thrilled to hear that your WH-1000XM4 headphones are delivering a listening experience that goes beyond expectations, creating a "space for clarity." It's incredibly rewarding to know that you find the adaptive and immersive Noise Canceling so effective, especially with the pressure optimization that enhances your travel experience. Your appreciation for the sound quality—describing the soundstage as rich and multidimensional—is fantastic validation of our audio engineering efforts. We are also delighted that you consider the customizable AI button a standout feature. We designed it to be a truly responsive, voice-driven interface that not only plays music but also listens, learns, and adapts to your needs. Thank you again for your strong recommendation and for recognizing the XM4 as a "brilliant fusion of audio engineering and intelligent design." Best regards, Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
Sounds amazing
5 out of 5 rating
Zencat . 23 days ago
Yes, I'd recommend this product.
Crispy sound with adequate bass.Love it so far....
Sony North America Customer Support - 22 days ago
Thank you for your fantastic review, Zencat! We are so pleased to hear that you are loving your WH-1000XM4 headphones and that they are providing both crispy sound with adequate bass. That balance is exactly what we strive for in the design of our premium wireless headphones! We appreciate you choosing Sony for your listening experience. Best regards, Gus, Sony North America Customer Supportsony.com Originally posted on sony.com
The best in the industry
5 out of 5 rating
Manoharre . 1 month ago
Top product ,which i am experiencing. would recommend to every one
Sony North America Customer Support - 1 month ago
Hi Manoharre, Thanks for sharing your experience! We are delighted to hear you're so impressed with your WH-1000XM4 headphones. It's fantastic to know you're finding them to be a top-tier product and would recommend them to others. We appreciate you choosing Sony! Best regards, Estefanysony.com Originally posted on sony.com
Amazing Sound AND Features
5 out of 5 rating
TeeTeenie . 1 month ago
Yes, I'd recommend this product.
I received Sony - WH-1000XM4 Wireless Noise-Canceling Headphones as a gift from my father-in-law. I'd been researching brands and models for months and finally asked for advice from someone more knowledgeable than me. My father-in-law decided he'd just buy me the same ones he bought for himself. The sound quality is phenomenal and the features included are fantastic. Super comfortable, durable and decent color selection. I love them!
Sony North America Customer Support - 1 month ago
Hi TeeTeenie, Thank you for your incredible 5-star review! We're very glad to hear that you love your Sony WH-1000XM4 headphones and that your father-in-law's expert recommendation was such a success. It's wonderful to know that you're enjoying the phenomenal sound quality and fantastic features. We designed these headphones to be both comfortable and durable, so it's rewarding to hear that they are hitting the mark for you. Thank you for choosing Sony! Best regards, Dominicksony.com Originally posted on sony.com
Amazing
5 out of 5 rating
LZ New Hampshire . 2 months ago
Yes, I'd recommend this product.
After hours of research, I decided on the Sony WH-1000XM4. I was traveling and I needed something noise canceling. Everything is top notch for me with this headset. The fit is great. The sound is amazing. Truly noise canceling. I have recently started listening to audio books before drifting off to sleep. Even laying on a pillow the comfort is better than I could have asked for.
Sony North America Customer Support - 2 months ago
Hi LZ New Hampshire! It brings us great satisfaction to hear your WH-1000XM4 has made your travels and nightly listening so comfortable! These headphones use clever noise canceling technology that blocks out background noise, making it easier to focus on your music, books or just unwind anywhere. Thank you for choosing Sony! Best regards, Estefanysony.com Originally posted on sony.com
Great for office, not for road trips or flights.
2 out of 5 rating
2 months ago
Fantastic sound quality. Noice cancelling does not work well outdoors or on a bus. They make a loud popping noise. I thought I had upgraded from 700 series, but that’s simple not the case. Same issue with flying.
Sony North America Customer Support - 2 months ago
Hi there, Thank you for considering Sony products. We're sorry to hear you're experiencing issues with the noise-canceling feature on your WH-1000XM4 headphones. A popping noise and reduced performance are not typical, and we want to help you resolve this. We recommend trying these steps: Resetting the headset: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html Firmware Update to Version 2.4.1: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246 If the issue persists, please email us at socialsupport@am.sony.com with the following information. Your headphones are covered by a one-year limited manufacturer's warranty, and we will be happy to assist you further. - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: We appreciate your patience and look forward to assisting you. Best regards, -Fredsony.com Originally posted on sony.com
Buy at own risk
1 out of 5 rating
RedCat152 . 2 months ago
These are 200 pounds and the battery broke within 2 months. Won’t charge anymore. Try to go to Sony support and it sends me to an AI chatbot - no other options. If you buy these they will break.
Sony North America Customer Support - 2 months ago
Hi RedCat152, Thanks for reaching out. We are very sorry to hear about the inconveniences you are having with your unit. This is certainly not the quality we aim for, and we sincerely apologize for your frustrating experience with our support system. We understand your frustration and want to provide you with some troubleshooting steps that have helped many users with charging issues: 1. Check Your Charging Cable and Adapter: Make sure you are using the USB-C cable that came with your headphones. Also, try using a different USB wall adapter or plugging the headphones into a different USB port, like on a computer. 2. Perform a Reset: While the headphones are on, simultaneously press and hold the power button and the NC/Ambient button for about 10 seconds. The indicator will flash, and the headphones will reset without losing any pairing information. This can sometimes resolve software glitches that prevent charging. In case the problem persists even after the troubleshooting steps, please make sure to reach to our technical support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. You will a chat link or the number for you to get a live support agent who will be more than glad to help you out. We appreciate the understanding. Thanks for considering Sony products. Best regards, DiegoV, Sony North America Customer Support.sony.com Originally posted on sony.com
Good sound cancellation
2 out of 5 rating
Fadedpigeon . 2 months ago
Bought the headphones for the gym and they are Great headphones had them for about 6 months then they stopped charging and they’ll charge for 6+ hours and still not be charged. Tried different cables and outlets but they never charge. Really annoying
Sony North America Customer Support - 2 months ago
Hi Fadedpigeon, Thank you for considering Sony products. We're sorry to hear you’re having trouble with your WH‑1000XM4 headphones. They’re excellent headphones, so we understand how frustrating it must be when they stop charging. To troubleshoot, we recommend the following steps: Charging issue guide (headband / in‑ear): https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/articles/00267822 Resetting the headset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html Initializing to restore factory settings: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html If the issue continues after completing these steps, please note your unit is covered by a 1‑year limited manufacturer’s warranty. To help us assist you more quickly, please contact us at socialsupport@am.sony.com and include the following details: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: We greatly appreciate your patience and understanding as we work to resolve this matter. Best regards, -Fredsony.com Originally posted on sony.com
Great purchase
5 out of 5 rating
Tishd . 2 months ago
Yes, I'd recommend this product.
I purchased these headphones for traveling and they are great. Noise canceling feature and sound quality is 10/10 and they are very comfortable to wear for a long time.
Sony North America Customer Support - 2 months ago
Hi Tishd! It's a true pleasure to hear you're loving your new WH-1000XM4 headphones, especially for your travels! We're so glad you're finding the noise-canceling and sound quality to be perfect. The long battery life and touch controls are also a huge plus for those long journeys. Thanks for choosing Sony! Best regards, Estefanysony.com Originally posted on sony.com
Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones FAQs
Daniel . Oct 27, 2025
What is the rectangle thing inside the left earphone of the wh-1000xm4 headphones
Answer from Verizon Customer Support22 hours
It's a proximity sensor that detects when you are wearing the headphones. -Will
Alex . Sep 30, 2025
What color is combined with the black
Answer from Verizon Customer Support27 days
Just Black with Gold Writing -Jaquetta
FatherofYoda . Sep 8, 2024
How is the quality of the sound produced by this unit's microphone when on phone calls? Does the other person complain about the sound quality...?
Answer from Verizon Customer Support1 year
Sound quality on mics is comparable to other on ear headphones. ~Peter
Daniel . Jun 11, 2024
Are these the XM5?
Answer from Verizon Customer Support1 year
These are the previous model, the XM4s. ~Peter
Loddie . Jul 7, 2023
Will these connect to a Samsung smart TV?
Answer from Verizon Customer Support2 years
Pairing Bluetooth headphones and hearing aids to a Samsung TV can be done in a few steps, depending on your TV model. More information here: https://www.samsung.com/us/support/answer/ANS00085342/ https://www.verizon.com/products/sony-wireless-noise-canceling-over-the-ear-headphones/ ~Maria
Valverde4 . Apr 21, 2021
Will these work with note 10 plus and note 20 ultra?
Answer from Verizon Customer Support4 years
Yes, they're compatiable.