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Billing FAQs

  • How do I qualify for a deposit refund?
  • Your Deposit and How to Qualify for a Refund

    Verizon holds your deposit for a minimum of twelve months. After twelve months, Verizon reviews your payment history to see if you qualify for a deposit refund.

    Verizon will refund your deposit, if your payment history shows that for ten of the last twelve bills, you:

    • paid Current Charges in full and
    • paid before the due date.

    If your payment history disqualifies you for a refund, Verizon will continue to hold your deposit and will review your account each month. Once you have paid in full and before the due date ten times in the last twelve months, your deposit will be refunded to you. Refunds appear on your bill or credit card.

    If you live in Virginia, Verizon holds your deposit for 6 months. To qualify for a refund of your deposit, five out of the six months you must pay your bill in full and before the date it is due.

    Verizon offers many payment options so each month you can pay your New Charges before the due date.

  • Where can I go to get an online overview of my bill?
  • Get the support you need to understand your bill 24 hours a day, 7 days a week with the click of your mouse visit Bill & Payments within My Verizon

  • Why is my bill different than what was originally quoted?
  • Your estimated charges include normal monthly charges plus charges related to a change in service, such as a one-time fee, a partial month charge or a credit for a change in service made in the middle of your bill cycle. Your bill estimate may exclude the following:

    • Credits for promotions that last 3 months or less
    • Unpaid bill charges
    • Pending adjustments
    • Pending orders
    • Usage charges such as toll or long distance including international calls, pay per view or video on demand

  • Why is my bill different each month?
  • Several conditions could cause your bill to vary each month including:

    • A promotion starting or ending
    • A change in your service resulting in a one-time fee, a partial month charge or a credit for a change made in the middle of your bill cycle
    • Unpaid bill charge
    • Pending adjustments
    • Pending orders
    • Usage charges such as toll or long distance including international calls, pay per view or on demand
    • Tax charges can vary slightly depending on the number of days in the month

  • Where is the credit or adjustment I was expecting to see on my bill?
  • It may take up to two billing cycles for credits to be applied to your account and appear on your bill. If an expected credit or adjustment has not appeared within that time, visit our Contact Us page for information and to select your preferred method of contact.

  • Why was I charged for a service that was free for 90 days?
  • Many of our promotions will be reflected on your bill as both a charge and a corresponding credit for the promotional period. This serves as a reminder of the promotions you have and the value of the offer, as well as the rate you will be charged when the promotion expires.

    Because we bill in advance, you may see charges earlier than you expected to, but the charges will be for the period after the promotion expires. Should you decide to not retain a service and disconnect prior to the promotion period ending, your next bill will reflect the credit for the charges that were billed in advance.

  • How can I be sure that I'm getting the best services at the best price?
  • Check out our bundles and special offers online at Verizon.com or call 1.800.VERIZON (1.800.837.4966) to make sure you are getting the most from your Verizon services. Our bundles of phone, Internet, and TV provide the best overall value. Together we will evaluate your current services and find ways to provide you with the best solution for your household.

  • What can I do if I don't understand my bill?
  • Get the support you need to understand your bill 24 hours a day, 7 days a week with the click of your mouse visit Bill & Payments within My Verizon

    Here are a couple of points to keep in mind as you review your bill:

    • Verizon bills one month in advance for most services. The exclusions are pay-per-use services such as video-on-demand or usage-based voice calling plans, as well as certain voice services in Massachusetts and Rhode Island
    • If you made a change to your service in the middle of your bill cycle you will also see partial month charges or one time charges

  • What is the balance that I currently owe?
  • Your balance can be found on the first page of your bill. It includes your current charges plus any unpaid amount from the last bill. You can view your current bill or prior bills, pay your bill, add services, or make changes to your account and profile online at Bill & Payments within My Verizon.

  • What do I do if I feel there's an incorrect charge on my bill?
  • If you believe that you have been billed incorrectly, please visit our Contact Us page for information and to select your preferred method of contact.

  • Who can help me better understand my bundle credit or promotional discount?
  • Get the support you need to understand your bill 24 hours a day, 7 days a week with the click of your mouse in the My Services section of My Verizon. If you would like to speak to a customer service representative who can review your account with you, please visit our Contact Us page for information and to select your preferred method of contact.

  • What are the Taxes, Surcharges, and Fees on my bill?
  • Your bill includes federal, state and local taxes, governmental surcharges and fees as well as Verizon surcharges and fees. These charges vary depending on what products and services you have and in which state you use these products/services. For more information about these various charges and their definitions, visit our Taxes and Charges page. You can view the charges on your own bill at Bill & Payments within My Verizon.

  • What options do I have for how and where I can pay my bill, including Auto payment and Paper Free Billing?
  • Verizon offers a number of billing and payment options.

    You can Go Green by enrolling in Verizon's Paper Free Billing and pay your bill online using your checking or savings account or credit card. Signing up is free and you can view your bill online at your convenience.

    Or, you can sign up for an automatic monthly payment plan and never worry about late fees again.

    If you want to pay your bill in person, we can help you locate a payment location near you.

    To learn more about how and where you can pay your bill, visit our Account and Billing page.

  • Why is there a charge from another service provider on my Verizon bill?
  • You may elect to bill certain third party services to your Verizon bill. Verizon places these charges on your bill, in the Other Providers section, as a service to your chosen provider. Contact information for your provider is also included in the Other Providers section of your bill. Please contact your provider if you have any questions regarding their service or the charges appearing on your bill.

  • What is a late payment charge?
  • Late payment charges may apply in some states. Where invoked, it applies to the amount past due. If your account has an outstanding balance, you may see a message on your bill specifying the exact late payment charge, which may be an amount or a specific percentage added to your account. You can view the charges on your own bill at Bill & Payments within My Verizon.

  • What is my billing cycle?
  • The Verizon billing cycle is the same as your Verizon Telephone bill cycle. For charges on your credit card, please refer to your credit card statement.

    The amount of your first bill represents:

    • The prorated amount from your Service Ready Date to the end of the month.
    • An advanced charge through the next month's bill date.
    • Any setup fees and/or equipment charges that may apply.
    For example, if your Service Ready Date is on January 15th, and you are billed on January 28th, your first bill will reflect charges from January 15th through January 28th, in addition to charges from January 29th through February 28th.

    Subsequent bills should reflect charges for one billing cycle.

  • Why am I charged an early termination fee?
  • You may see an early termination fee on your bill if you ended your contract with Verizon before the expiration date.

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