motorola razr - Check for Physical Damage

Here's how to help determine if your razr has liquid or other physical damage.

Care Tips to Prevent Damage

To protect the hinge:

Don't open the phone farther than the hinge allows.

Don't store credit cards, cash, or other thin items inside the phone.

Close the phone before putting it in a pocket, purse, etc.

To protect the internal (flexible) display:

Don't use a screen protector. Instead, close your phone when not in use.

Don't use a stylus.

Don't tap or press the internal display with sharp objects, e.g., fingernails, pens, etc.

Don't touch the bend in the display when the phone is partially open.

Never try to lift the edges of the internal display.

To protect the phone:

Don't submerge in water or other liquids.

When near water, consider a Bluetooth speaker to listen to music.

Hold the phone firmly when using gestures (twisting or chopping) to open the camera or turn flashlight on/off.

Cleaning:

To clean the display, use a pre-moistened screen wipe or lint-free cloth.

Don't use pressurized air dusters on the display.

If the device gets wet, wipe with a dry cloth.

Prepaid service customers
: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.

Standard service customers
: If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a damaged device fee.