Pixel 5 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Pixel 5 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Perform a factory data reset only if necessary as it removes your Google™ account and all data including system data, app data and media.

For devices with Android™ Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:

Attempt to sign in with any Google account previously used on the device.

Reset the password via the https://www.google.com/accounts/recovery website.

If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign-in is required during initial setup.

Ensure the device is powered off.

If the device is responsive and can be powered on, the preferred reset method should be performed.

Press and hold the

Power and Volume Down buttons

on the right edge of the device until Fastboot mode (image of a triangle with an exclamation point) appears, then release.

If presented with an image of a broken Android and 'No command', do the following:

Press and hold the

Power button

While holding the

Power button

press the

Volume Up button

then release both buttons.

Select

Recovery mode

Use the Volume buttons to cycle through the available options and the Power button to select.

The device flashes the Google start screen momentarily and then restarts in Recovery mode.

From the Android Recovery screen, select

Wipe data / factory reset

Select

Factory data reset

Allow several minutes for the factory data reset process to complete.

Select

Reboot system now

Allow several minutes for the factory data reset and reboot processes to complete.

If applicable, set up your device.

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Pixel 5 - Factory Data Reset (Powered Off)