Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Preparing the Verizon equipment for your move

Pack up all the Verizon equipment and bring it to your new address.

If your new address requires new equipment, we’ll send a return box to your new address so you can ship the current equipment back to us later.

Set up at your new address.

  • Depending on the details of your order, you’ll set up either the Verizon equipment you brought with you, or the new equipment we’ll send to your new address.
  • Use the My Verizon app for step by step instructions and support in case you need it.
  • On a mobile device? Follow the links to download the app.