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Get Answers


Service Updates


I Need Help With...

Action to Take

Reporting damaged equipment
We will repair or replace any Verizon equipment damaged due to weather events at no charge to you.

Chat with Us

Reporting downed telephone lines or poles in your area.
For your safety, do not touch or move the downed line as they can often be confused with phone or cable connections.

Chat with Us or call Verizon Repair at 1-800-VERIZON (1-800-837-4966).

Getting updates regarding restoral efforts

Troubleshooting my services once power is restored

Use the In-Home Agent application on your PC

Resetting my FiOS services once the power comes back on

Reset your Optical Network Terminal (ONT)

Rebooting my High Speed Internet (DSL) service

Reboot your High Internet Service modem


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