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Pending Account Changes

A pending account change is an order that is in progress or future dated, such as:

  • Adding a device
  • Upgrading a device
  • Changing features on a device
  • Changing a Device ID or mobile device number
  • Disconnecting, suspending or reconnecting service
  • Changing your price plan

Because a pending account change is future dated, it will be added at the start of your next billing cycle. You can't have more than one pending account change on a line at a time. You must wait until the change is completed or you can remove (cancel) it.

    How to remove a pending account change

    Go to the Pending account changes page in My Verizon to remove or cancel an order.

    Note: Only an Account Owner or Account Manager can request that a pending account change be removed.