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Pending Orders

A pending order is an order that is in progress or future dated, such as:

  • Adding a device
  • Upgrading a device
  • Changing features on a device
  • Changing a Device ID or mobile device number
  • Disconnecting, suspending or reconnecting service
  • Changing your price plan

Because a pending order is future dated, it will be added at the start of your next billing cycle. You cannot complete additional orders while you have a pending order on your account. You must wait until the pending order is completed or you can remove (cancel) it.

  1. How to remove a pending order

  2. Go to the Pending account changes page in My Verizon to remove or cancel an order.

    Note: Only an Account Owner or Account Manager can request that a pending order be removed.

    You can't have more than 1 pending order on your account at a time. To start a new order, wait until the pending order is finished or you can remove (cancel) the pending order.