Go to the Pending account changes page in My Verizon to remove or cancel an order.
Note: Only an Account Owner or Account Manager can request that a pending order be removed.
You can't have more than 1 pending order on your account at a time. To start a new order, wait until the pending order is finished or you can remove (cancel) the pending order.
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Pending Orders
A pending order is an order that is in progress or future dated, such as:
- Adding a device
- Upgrading a device
- Changing features on a device
- Changing a Device ID or mobile device number
- Disconnecting, suspending or reconnecting service
- Changing your price plan
Because a pending order is future dated, it will be added at the start of your next billing cycle. You cannot complete additional orders while you have a pending order on your account. You must wait until the pending order is completed or you can remove (cancel) it.
How to remove a pending order
