Bell Atlantic Creates Customer Service Centers
For Korean- and Russian-Speaking Customers
September 17, 1997
NEW YORK--To better serve New York's growing ethnic community,
Bell Atlantic has established customer service centers for New
Yorkers who speak Korean and Russian.
The company has hired 19 new customer service representatives -- nine
who speak Korean and 10 who speak Russian -- to staff the organizations.
Their offices are located in Jamaica, Queens.
(Note to reporters and editors: An open house to launch the new centers
will be held today, Wednesday, Sept. 17, from 10 a.m.-noon at 88-08
164th St., Jamaica, N.Y.)
"We established these centers because of our commitment to meet the
communications needs of all New Yorkers," said Carlos Santiago, Bell
Atlantic vice president for Ethnic and Premium Consumer Markets. "Over
the last year, we have seen a dramatic increase in customers who speak
only Korean or only Russian. So, we're expanding our multi-lingual services
for the ethnic communities of New York."
Bell Atlantic employees at the centers will assist residential customers
who call to order, disconnect or change their phone service. They also will
recommend service plans, describe Bell Atlantic products and services, and
answer billing questions.
The Korean- and Russian-speaking employees have passed a comprehensive
written exam, sales assessment and interview in both their primary language
The Korean center can be reached on 890-1766; the Russian center is on
890-1755. Both numbers are toll-free in New York State, and no area code
is needed for customers calling within New York State. The centers are open
Monday through Friday from 9 a.m. to 5 p.m.
The new Korean and Russian offices expand the company's already extensive
foreign-language sales and service operation. In New York, Bell Atlantic
operates La Telefonica (890-2005), a Spanish-language service center with
250 employees. The center, located in the Bronx, was established about 25
years ago. Members of the Chinese community may visit Bell Atlantic's public
office in Manhattan's Chinatown, or call the company's "Chinatone" business
office (890-1590), which is based in Queens. About 40 Chinese-speaking
employees staff these two centers.
The new Bell Atlantic -- formed through the merger of Bell Atlantic and
NYNEX -- is at the forefront of the new communications, information and
entertainment industry. With 40 million telephone access lines and 5.5
million wireless customers worldwide, Bell Atlantic companies are premier
providers of advanced wireline voice and data services, market leaders in
wireless services and the world's largest publishers of directory
information. Bell Atlantic companies are also among the world's largest
investors in high-growth global communications markets, with operations
and investments in 21 countries.