New Integrated 'Help' Site Speeds Verizon Consumers' Search for Information and Answers

NEW YORK - Verizon consumers who have questions about the company's products and services or who need to resolve service problems can now get help online more quickly and efficiently. All they need to do is visit help.verizon.com.

The new site offers information about all of Verizon's consumer products and services -- including FiOS Internet and FiOS TV, and other services such as the security suite and backup storage products. Customers can also get help with questions about Verizon Wireless or DIRECTV through the site.

The site also uses a tab format, making it easy to move from topic to topic. Previously, the help pages for Verizon's services were housed in three separate portals, which made searches for information more time-consuming.

"On average, more than 56,900 customers per day visit our help center on help.verizon.com to find answers or fast facts," said Mark Studness, director of e-commerce for Verizon. "Our industry-leading Enhanced Customer Support Portal is smarter than ever, allowing customers to find information and answers faster."

With ease of use in mind, in September Verizon also unveiled a simplified online account management site, offering instant access to Verizon accounts for calling, Internet access, TV and wireless services. At verizon.com/myaccount, the updated "My Account" page displays personalized summaries of customers' current services, or presents Verizon's best offer for the service.

The new configuration of the My Account Web site allows customers to click on any of the four quadrants in the account window and go directly to the relevant service's Web site -- phone, Internet, TV or Verizon Wireless.

Created on Nov. 1, 2001, Verizon's Web site has been a boon to customers and the company, opening a channel that more than 5.9 million customers use regularly and more than 520,000 visitors explore daily.  So far this year, there have been more than 174 million site visits and more than 805 million page views, and more than 1.2 million customers have placed orders online. The company collects more than $1.5 billion in payments online, up 23 percent over last year. 

Verizon offers a broad range of products and services for consumers as well as businesses. For more information, visit www.verizon.com.

Verizon Communications Inc. (NYSE:VZ), headquartered in New York, is a leader in delivering broadband and other wireline and wireless communication innovations to mass market, business, government and wholesale customers.  Verizon Wireless operates America's most reliable wireless network, serving 63.7 million customers nationwide.  Verizon's Wireline operations include Verizon Business, which delivers innovative and seamless business solutions to customers around the world, and Verizon Telecom, which brings customers the benefits of converged communications, information and entertainment services over the nation's most advanced fiber-optic network.  A Dow 30 company, Verizon has a diverse workforce of nearly 238,000 and last year generated consolidated operating revenues of more than $88 billion.  For more information, visit www.verizon.com.

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